In-depth descriptions of the various outcomes for the Business and Administration Level 3 NVQ module on communicating in a business environment.
Employees facing Tough Managers, Bully Bosses and Illegal Harassers have three important action items. This is the second in a two-part series, "When the Boss is a Bully, or Worse."
Learn the reasons why you may be the Office Jerk and not even know it. Recognize common jerk behaviors and resolve to change your interpersonal nastiness at work.
It is common for the workplace bully to use mobbing to abuse an employee and force him or her out of his or her job. Find out what is mobbing and how to handle it.
It's performance review time, and the boss has some less-than-glowing feedback about your work. Here's how to deal with negative or unfair job feedback like a real cowboy. Tips from an HR ranch hand.
Learn how to support an organisation’s overall mission and purpose while working as part of a team. Business and Administration Certificate (NVQ) Group B optional unit, level three, four credits.
This article discusses some issues involved in cross-cultural communication. One of the first steps to find a solution to a problem is recognizing what factors might be contributing to the problem.
Red flags to watch for during the interview process. Seven types of bad bosses and how to deal with each one.
Sample thank-you notes and appreciation messages for a great manager or boss by employees. Show your thoughtful gratitude to your employer for his/her support, time and efforts shown to you.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.
For single employees, the biggest pool of potential dating partners could be at work. What do you need to know when your crush is in the next cubicle? Is an office romance worth the risks involved?
Tips on managing up for a more organized boss. Build trust, communicate clearly, minimize interruptions, and help your boss manage email and prioritize. Plus, make him think it's all his idea!
Is your job secure? Learn the warning signs that a layoff could be imminent. An insider reveals what HR isn't telling you about company downsizing.
This article give ten mistakes that people make when dealing with a workplace bully, based on the author's own experiences. She shares the mistakes she made, with the hope of helping others not to do the same.
You've submitted your resignation, and now Human Resources requests an exit interview. Here's why you should say no and suggestions for how to decline. Don't get trapped in this no win situation.
Proper phone etiquette is important for success of a business. I'll explain how your personnel should answer, and talk, on the phone in a professional manner.
This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality products at the same time with best value for money, and have a thorough knowledge of the supply chain and how it works.
Perhaps the simplest way of looking at leadership styles is to look at the task-oriented approach versus a relationship-oriented approach.
A tongue-in-cheek look at the just cause standard for discharge. Learn the five sure-fire ways you can get fired from a corporate employment attorney's perspective.
As more businesses fail in this challenging economy, understanding the key factors in business success is crucial to the survivors, to entrepreneurs, and to new start up companies. Know these factors, re-design your business, and succeed.
Profit margins needed for a business to survive (or thrive!) are primary metrics that both business owners and sales personnel must know. Methods of calculating profit margin are reviewed.
Beware of the waffling work friend -- that fickle, fair-weathered co-worker who can't decide whether she is friend or foe. Learn the 5 warning signs of workplace frenemies and how to deal with them.
Strategies for fixing recurring problems in organizations of all sizes. This Zombie Problems article includes videos and success tips.
My "Characteristics of the Ideal Employee" comes from 15 years' consensus of employers in a range of industries. These ideals can help you gain a job and earn promotions. See some added new tips!
Many psychologists and researchers agree that journaling is a great way to relieve stress at work, at home, or in any area of your life that could use a bit of extra TLC.
How much will it cost to complete a project? How long will it take? Senior executives want an answer early. Create a realistic time and cost estimate.
Abuse in the workplace should not be tolerated. Bosses have to respect and appreciate all employees. Watch out for early signs that your boss is abusive.
Many project managers don't know the difference between a Work Breakdown Structure (WBS) and an Activity List. On small projects, it doesn't matter much. But on larger ones, it's crucial to understand the difference, and to do a good job on each one.
Is your boss an evil, abusive jerk? How to identify a Bad Boss. Professional advice on what do to about toxic managers, and how to keep from going crazy.
The NVQ Level 3 diploma in Business and Administration concerns Unit 303, working in a business environment.
Active listening is about listening to people and understanding them, rather than being understood. It is about valuing the speaker, their speech and their feelings and also finding out the unspoken.
When you find a request for proposal (RFP) that you don't fully qualify for, consider hiring a subcontractor to fill in the missing expertise.
Ever wonder how large companies can receive so many telephone callers without anyone getting a busy signal?
"Think win-win" is a simple idea. Many people claim to do it. Few make the real changes in their hearts and truly live win-win. Let's look deeper.
If you are the one responsible for setting up your company's automated phone system, this guide will help to properly handle your callers.
Employee retaliation claims are on the rise. Learn what constitutes unlawful retaliation and what employers can due to avoid liability.
I've been an employer who has had to pay unemployment benefits, and I have been a worker who collected them. This is what I learned from being on both situations at different times.
Average employee office space has decreased dramatically since the cubicle was introduced, but at what cost to workers? Cubicle courtesy tips can help reduce stress, enhance productivity, and maintain harmony.
All employees complain - the good ones and the bad ones. It's up to supervisors to determine how to address the complaint. This article will cover how to effectively handle employee complaints.
A resource to help candidates working towards their NVQ in business and administration. This unit covers storage and retrieval of information in organisations.
Trouble at work? How to respond to allegations of misbehavior in the workplace. Use these tips in dealing with an HR investigator if you are accused of rules violations on the job.
Managing budget is an ongoing process for any organisation or business and it requires continuous monitoring, controlling and reporting, which is the budget manager's responsibility.
Are you guilty of any of these common writing errors in your business communications? Find out how you could be annoying people with common mistakes in grammar, punctuation, and word choice.
Tips from an HR professional about how the employee complaint investigation process works. What you need to know if you're being investigated or if you are filing a complaint of your own.
Does a perfectly competitive market exist anywhere in the world? The best answer is, "No," because perfect competition is an "ideal." Not reality. So, how far from "ideal" is America's market system?
Right livelihood is earning a living in an ethical way. The goal is not just prosperity, but personal fulfillment and the benefit of all humanity. It is based on traditional Buddhist teaching.
Are filthy words like f-bombs spewing in your workplace? Here's what you need to know about cussing at the office: why we curse, the social side of swearing, and what a dirty mouth says about you.
These tips will help you write better reports and presentations. Think of reports and presentations as a journey for both you and your audience.
A comprehensive business analysis of P&G’s skin and personal care products in the United Kingdom (UK) market.
We all have to work. What can the quotes from famous people tell us about how to work harder, smarter, better while being happier and more successful?
Not a fan of staff parties? These tips on how to control your nerves and handle yourself with poise will get you through even the most cringe-inducing, awkward staff parties and social situations.
Six Sigma is, for most, a buzzword. What is it really? And can it help improve 0perations management at your company? Can 6 Sigma improve quality and cut costs?
Responding to changes in a business environment can be quite daunting. Understanding the causes and effects of change will help employees adapt to changes easily.
How reporting to work ill hurts coworkers, customers, employers, and the sick employee. Don't spread the love. Take to your sick bed.
A list of the information you will need to keep for when your state unemployment office asks for verification of your job searches, and examples of job search forms.
When I landed my dream job in HR for a Fortune 500 company, there was one small catch, the Office Mean Girl (OMG). Despite backbiting, exclusion, and personal attacks, eventually I flourished.
Meetings and minute taking, types of minutes, a few tips on note taking during the meeting, and the different styles used for writing down notes.
Job burnout is a state of emotional, physical, and mental exhaustion created by chronic stress. Learn its signs and symptoms, causes, and tips for dealing with it.
What drives the workplace bully to harass his coworkers? How does he do it? Why does he get away with it?
Tips for getting your disability claim approved quickly—from someone who's done it. Lots of good feedback and advice from readers, too!
Al types of bullying can occur in the workplace. Be aware of what may happen to you or your children at work, and help to spread the word. Some US States are considering Anti-Workplace Bullying laws.
This unit summarises the purpose of using diaries, the types of diaries, what information are needed to input diary entries, how they are gathered, how tasks are prioritised and why. It also briefly explains how and why to communicate changes, how to solve problems relative to diary entries, and how to store them securely.
Mergers and acquisitions (M&As) may be good news for stockholders, but what do they mean for employees? Know what to anticipate. Here are 10 insights from an HR insider.
If you've been a victim of workplace bullying, you may get down on yourself and ask: Why me? Research shows a target is not a doormat, but someone who's a skilled worker, honest, and well-liked.
Factors that influence solutions to business problems, and how to evaluate approaches to solving business problems: an NVQ unit for the Diploma in Business and Administration.
Tax breaks to churches costs the U.S. $71 billion a year while subverting freedom of religion for all and the free speech rights of churches.
Ho Chi Minh City, formerly known as Saigon, is the heart of all economic activities in Vietnam. Investing in Ho Chi Minh City is a smart move for your money, and this hub summarizes the reasons why.
Women worldwide are saying, “me too.” We, as a civilization, have reached a tipping point. This makes me wonder: where is the “line” when it comes to sexual harassment?
Learn how to conduct an employee investigation and how to tell when someone is lying. These are the techniques skilled investigators use to make credibility determinations when conducting workplace investigations.
You hate your job and feel that life is one long nightmare! Is there anything you can do to make the situation better? The answer is yes!
Both employees and employers benefit when workers use their own personal smartphones and other devices on the job. But companies must protect themselves from potential legal liabilities.
PERT, the Project Evaluation and Review Technique, is a way of knowing if your project is on time and on budget. If it is running behind or over budget, you'll know how much extra time or money it will take to deliver. Here's how to do it!
Whether you're a CEO of a large corporation, or a one-person show, it is important to build your own personal brand in addition to your company's brand.
Tough Managers, Bully Bosses and Illegal Harassers differ in their motivations and behaviors. Understand the differences.
TIMWOOD is a mnemonic to remember the seven wastes in lean manufacturing: transport, inventory, motion, waiting, overproduction, over-processing, and defects. Learn more about each component below!
Got a bad boss? Consider this: What you thought was managerial incompetence may be something else entirely. Here's how sneaky smart bosses push disliked or low performing employees to quit their jobs.
Six Sigma Quality Management is often touted as a solution for operations management and cost problems. But, if your company is not ready, Six Sigma can make things worse. Learn why, and how to determine whether your company is ready for Six Sigma.
Most projects fail, and the most common reason is that the goal is not clearly defined. When the goal, or scope of the project, is clearly defined, success becomes possible. Learn how to define project scope and goals clearly, and communicate it to the project team and the customers, so you can get it done right!
The unexpected death of a colleague in the workplace can present a number of challenges. HR and management can implement a number of measures that acknowledges the emotional state of their workers and provides support during this difficult time.
Selling books on Amazon is not as easy as writing a book and uploading it to the platform. New authors, especially, find sales to be few and far between. There are ways to improve your book sales.
One of today's hottest consulting and coaching models is the mastermind group. But what is a mastermind group? Pros and cons of using them are discussed.
Lucille Ball paved the way for women in the business world and in life. She was the first woman to own her own film company and the first to go on national television showing her pregnancy. Big steps for the Women's Movement of the 50's and 60's.
What happens to your job if you get sick? What about your wage? How will you pay your bills? These are all concerns which this article hopes to address by shedding some light on the topic of Sick Pay.
While change is inevitable in a business environment, every individual who is part of the change process plays a vital role in that process, most importantly by supporting and responding to change
How do we create cohesive teams that get great work done? How do we manage different levels of skill? How do we increase motivation in our team members? And how do we do all of this while being fair, which is essential to employee retention? The answer is in flexible, emotionally intelligent leadership, combining situational and prescriptive methods and adapting them to the situation and the team.
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
Mental illness affects 1 in 5 American adults at any point in time. Learn how to effectively manage your work relationships when someone you work with is mentally ill.
So you want to be a Manager, the Boss, the Top Dog, the Big Kahuna at work? Management isn't for everyone. Here are 10 reasons why you may prefer the job you're in -- as an independent contributor.
Here is a typical Bread Line or Unemployment Line back in the 1930s, but we're having them today as well. Dishonesty, evasion, or lack of integrity on the job can be the culprit, as well as lack of training and misunderstandings. It is important to be honest, straightforward, and forthcoming on the job with your management...
This hub deals with quality standards, customer complaints, monitoring customer satisfaction, dealing with problems and continuous growth for internal customers
This hub describes different decision-making models, steps to take them and their pros and cons. Some common decision traps are also briefly discussed.
This article presents 7 tips that helped me prepare for and pass the 12 mini-scenarios portion of the National Board of Certification for Medical Interpreters (NBCMI) Oral Exam.
Ever wonder how the other half lives? If you find yourself at the bottom of the corporate food chain, here are some things you can use to move up and stay, Postal-Service style.
Nearly 1 in 3 people is irritated by scented products that other people wear. Are coworkers, customers, and friends offended by your fragrances? Could you be making others sick? What you need to know.
The old advice about never burning a bridge ain't always so. Do not engage in relationship pyrotechnics lightly or too often. But sometimes it's necessary to blow up toxic relationships and be done.
Consumer Protection (Electronic Trade Transactions) Regulations 2012 came into operation on 1 July 2013 to protect users from online fraudsters. How will this change affect you as eCommerce operator?
Group projects typically have at least one individual who doesn't pull their weight. This is the most effective way to deal with that individual.