This hub deals with quality standards, customer complaints, monitoring customer satisfaction, dealing with problems and continuous growth for internal customers
This unit gives a thorough knowledge and hands on skills on the purpose of producing high quality documents, know what resources are available in the organisation / company and how to use them, follow all the policies and procedures to produce documents and use resources and stay by the specifications.
You could be networking like crazy and have nothing to show for it. Here are some tips for measuring your networking success.
Enter job crafting. Redefine your career by making it more meaningful, engaging, and satisfying. Create a work environment that you can enjoy. Find resources to help, seek challenges, and reduce the demands of your job.
Multiple streams of income strategies are used by many businesses, including small business, to even out peaks and valleys in revenues. Discover pros and cons to these business models.
Beware of the waffling work friend -- that fickle, fair-weathered co-worker who can't decide whether she is friend or foe. Learn the 5 warning signs of workplace frenemies and how to deal with them.
All employees, from the top down, are evaluated on their job performance. This article covers how to prepare for a performance review and what to do after you receive a bad performance review.
This hub describes different decision-making models, steps to take them and their pros and cons. Some common decision traps are also briefly discussed.
Teamwork can increase efficiency, create a sense of ownership, and raise morale. Here is a list of 15 advantages that teamwork can bring to the workplace.
A majority of workers experience chronic stress. If you are considering taking a "stress leave" from your job, learn what you need to know before you request a medical leave of absence for anxiety, depression, or another mental health condition.
Tough Managers, Bully Bosses and Illegal Harassers differ in their motivations and behaviors. Understand the differences.
As a supervisor handling a difficult employee can be one of the most stressful things on the job. This article instructs you on how you can manage those difficult employees effectively.
Factors that influence solutions to business problems, and how to evaluate approaches to solving business problems: an NVQ unit for the Diploma in Business and Administration.
This article will discuss one possible remedy to the gender pay gap—comparable worth—as well as the different types of job analysis, job evaluations, and how these practices can help to contribute to making pay equity between men and women a reality.
Average employee office space has decreased dramatically since the cubicle was introduced, but at what cost to workers? Cubicle courtesy tips can help reduce stress, enhance productivity, and maintain harmony.
Are you guilty of any of these common writing errors in your business communications? Find out how you could be annoying people with common mistakes in grammar, punctuation, and word choice.
It's performance review time, and the boss has some less-than-glowing feedback about your work. Here's how to deal with negative or unfair job feedback like a real cowboy. Tips from an HR ranch hand.
Continental Airlines was an airline that was about to fly into oblivion. The company was broke and its people demoralized. Learn how excellent leadership changed the fortunes of this airline.
The value of contingency planning and a plan B mentality becomes more apparent whenever there is a crisis that could have been prevented.
In the competitive environment of project management, here are some tips for standing out from other candidates in an interview. Here are the eight most common questions you are likely to get asked.
Conducting an employee performance evaluation can be a stressful experience. This guide covers how to prepare, write, and give an employee performance review effectively and easily.
When I landed my dream job in HR for a Fortune 500 company, there was one small catch, the Office Mean Girl (OMG). Despite backbiting, exclusion, and personal attacks, eventually I flourished.
Red flags to watch for during the interview process. Seven types of bad bosses and how to deal with each one.
To belong to a team is to feel part of something larger than myself. I contribute to the organization's mission and objectives by working with my fellow members on things beyond my narrowly defined job function.
If you're unsure how to close a formal letter or simply tired of signing off letters and emails with "sincerely" or "regards," take one of these zingers for a spin!
This side-by-side comparison of avant-garde printing company Moo's business cards with two traditional business card options demonstrates the high quality and creativity of Moo's offerings.
Many project managers don't know the difference between a Work Breakdown Structure (WBS) and an Activity List. On small projects, it doesn't matter much. But on larger ones, it's crucial to understand the difference, and to do a good job on each one.
Employee retaliation claims are on the rise. Learn what constitutes unlawful retaliation and what employers can due to avoid liability.
This unit summarises the purpose of using diaries, the types of diaries, what information are needed to input diary entries, how they are gathered, how tasks are prioritised and why. It also briefly explains how and why to communicate changes, how to solve problems relative to diary entries, and how to store them securely.
This is a continuation of the topic "Communicate in a business environment", as requested by some audience!
If you are unemployed due to the COVID-19 virus, the CARES Act and the Pandemic Unemployment Assistance Program may provide the assistance you need to survive.
Starting with preparation, then the meeting, the closing, and of course, the follow-up, here are the four stages of a meeting explained, whether you need help with your business class homework or you're just really in need of a better meeting strategy at work.
When visitors visit a business environment, problems may arise that can be solved through better communication.
Read about the most famous, greatest and best businessmen from India. These top 10 Indian entrepreneurs will definitely inspire you to become a great businessman.
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
My "Characteristics of the Ideal Employee" comes from 15 years' consensus of employers in a range of industries. These ideals can help you gain a job and earn promotions. See some added new tips!
Sample farewell speeches for a colleague and friend that announces their resignation, transfer, or retirement. Includes how to write your own goodbye message to an employee that's leaving.
Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality products at the same time with best value for money, and have a thorough knowledge of the supply chain and how it works.
I discuss proper phone etiquette, how to respond, how to be prepared to take notes, and how to influence clients with professionalism when answering calls.
Got a bad boss? Consider this: What you thought was managerial incompetence may be something else entirely. Here's how sneaky smart bosses push disliked or low performing employees to quit their jobs.
There are times that busy work needs to be assigned to an employee. Perhaps things are slow, or, you just need to keep the employee occupied so you can work on other important matters. This article covers what busy work is and how it can benefit you, your employee, and your organization.
How do we create cohesive teams that get great work done? How do we manage different levels of skill? How do we increase motivation in our team members? And how do we do all of this while being fair, which is essential to employee retention? The answer is in flexible, emotionally intelligent leadership, combining situational and prescriptive methods and adapting them to the situation and the team.
Sample thank-you notes and appreciation messages for a great manager or boss by employees. Show your thoughtful gratitude to your employer for his/her support, time and efforts shown to you.
To motivate employees and enhance business competence, reward and incentive systems are often utilized by business managers. This article analyzes the use of a reward and incentive system by McDonald's for the Australian market.
Employees facing Tough Managers, Bully Bosses and Illegal Harassers have three important action items. This is the second in a two-part series, "When the Boss is a Bully, or Worse."
What drives the workplace bully to harass his coworkers? How does he do it? Why does he get away with it? Here’s an inside look at what’s going on with this highly dysfunctional office scenario.
Sometimes idle chatter can ruin work relationships. Here are some pitfalls and tips to improve work conversations.
The NF personality type, a natural nurturer, is gifted for management. They can become ‘spineless' bosses, however, because of their limited toughness with diverse team members.
Learn how to conduct an employee investigation and how to tell when someone is lying. These are the techniques skilled investigators use to make credibility determinations when conducting workplace investigations.
Online correspondence has become crucial to modern business. Learn strategies to avoid pitfalls in this article.
How reporting to work ill hurts coworkers, customers, employers, and the sick employee. Don't spread the love. Take to your sick bed.
Tips from an HR professional about how the employee complaint investigation process works. What you need to know if you're being investigated or if you are filing a complaint of your own.
Sales professionals across the country are now working remotely, which means client meetings have gone virtual. This article explores how to prepare and host successful virtual meetings.
When you find a request for proposal (RFP) that you don't fully qualify for, consider hiring a subcontractor to fill in the missing expertise.
In business and in everyday life people wield varying levels of power. Where does power come from and can you get more of it?
So you want to be a Manager, the Boss, the Top Dog, the Big Kahuna at work? Management isn't for everyone. Here are 10 reasons why you may prefer the job you're in -- as an independent contributor.
Al types of bullying can occur in the workplace. Be aware of what may happen to you or your children at work, and help to spread the word. Some US States are considering Anti-Workplace Bullying laws.
The new civil rights movement (represented by the Black Lives Matter Movement and other activist groups) has marked a resurgence in racial consciousness. Listed below are five game changers for the workplace.
In the rapidly changing landscape of business in the 21st century, organizational leaders have a tough job keep their businesses on the cutting edge and maintaining a competitive strategic advantage. This article discusses 10 key factors for organizing and maintaining an effective business organization in the 21st century.
The NT personality type has mountain-top vision and rises to the top. However, they become ‘insane’ when they throw out incompetents to sock the competition. Here's how to work under an insane boss.
A list of good paying hospital careers or medical job opportunities that only need a certification. These healthcare professions only need two years of training or less.
Located at the heart of Southeast Asia, Vietnam has emerged as one of the most lucrative investment destinations in the world. This articles presents top 10 reasons to invest in Vietnam.
Working from home is most people's dream, but it has its challenges, especially with kiddos at home. Effectively (and easily) balancing work and home takes a little forethought and planning, but it can be done.
Communication in person is crucial for clarity and understanding. It provides better interaction with more successful results in business and personal life.
A project without a plan is like a vacation without an itinerary. You'll get lost, miss your flight, and have a miserable time. And you'll probably get fired, too! Make a clear project plan, and deliver great results on time and under budget - every time! Here's how!
All employees complain - the good ones and the bad ones. It's up to supervisors to determine how to address the complaint. This article will cover how to effectively handle employee complaints.
Women fulfill many leadership roles. Just like men, women can be visionary, be peacemakers, be steady guides through difficult times, or be problem-solvers.
Here are sample thank you notes and appreciation messages for colleagues, bosses, and employees that you can write in a letter or blank card to express your heartfelt gratitude for their help and support.
Lucille Ball paved the way for women in the business world and in life. She was the first woman to own her own film company and the first to go on national television showing her pregnancy. Big steps for the Women's Movement of the 50's and 60's.
Do you want to gain an edge in the workplace? Not only will these six crazy productivity hacks enable to get more work done than everyone else, you'll get plenty of stares from your coworkers as well!
A resource to help candidates working towards their NVQ in business and administration. This unit covers storage and retrieval of information in organisations.
A free and complete software development proposal template with budget, ROI and CAGR formulas and instructions. Detailed instructions to help you prepare a winning software development proposal.
TIMWOOD is a mnemonic to remember the seven wastes in lean manufacturing: transport, inventory, motion, waiting, overproduction, over-processing, and defects. Learn more about each component below!
I am sharing with you my best tips on how to finish or close an email, and a list of over 200 sign-offs for professional and casual emails.
When is a worker properly classified as an employee or as an independent contractor? What happens when an employer gets it wrong? Here's an overview of employee misclassification issues.
Trouble at work? How to respond to allegations of misbehavior in the workplace. Use these tips in dealing with an HR investigator if you are accused of rules violations on the job.
You may be considering a job transfer and be able to benefit from the enclosed Transfer Request Letter. However, you may want to master current job tasks before moving to another job site.
Thinking of joining a controversial company, or one that doesn't share your values? Already work for one? Here are tips on deciding about that job offer and surviving your employment.
Mental illness affects 1 in 5 American adults at any point in time. Learn how to effectively manage your work relationships when someone you work with is mentally ill.
Here is a typical Bread Line or Unemployment Line back in the 1930s, but we're having them today as well. Dishonesty, evasion, or lack of integrity on the job can be the culprit, as well as lack of training and misunderstandings. It is important to be honest, straightforward, and forthcoming on the job with your management...
While change is inevitable in a business environment, every individual who is part of the change process plays a vital role in that process, most importantly by supporting and responding to change
As a former marketing professor, I can tell you what you need to know to prepare a successful Statement of Purpose for your business school application. It could mean the difference between getting into the business school of your dreams or not.
25 effective public speaking tips and techniques. Anyone can be a great public speaker by understanding communication basics and by emphasizing content over style.
It is very important that employees, clients and the organisation are all looked after through the whole of a change process, so that the transition takes place smoothly without affecting the performance.
Both employees and employers benefit when workers use their own personal smartphones and other devices on the job. But companies must protect themselves from potential legal liabilities.
Are filthy words like f-bombs spewing in your workplace? Here's what you need to know about cussing at the office: why we curse, the social side of swearing, and what a dirty mouth says about you.
Need to write a farewell speech for a great boss or manager who is retiring or leaving the company? Not sure where to start or how best to go about it? Check out these guidelines and tips to get started. A sample retirement speech is also included to help you in your speech-writing process.
Not cool with public speaking? Yeah, I wasn't either, especially because I exude awkwardness. Thankfully, I've overcome my presentation/speech-giving fear. Here's how I did it!
Here are 7 tips that helped me prepare for and pass the 12 mini-scenarios portion of the NBCMI Oral Exam and obtain my national medical interpreter certification.
The less your manager has to worry about your performance, the less time they have to spend actively managing you, and the better you look when considered for promotion and advancement opportunities.
Is your job secure? Learn the warning signs that a layoff could be imminent. An insider reveals what HR isn't telling you about company downsizing.
I've been an employer who has had to pay unemployment benefits, and I have been a worker who collected them. This is what I learned from being on both situations at different times.
You've submitted your resignation, and now Human Resources requests an exit interview. Here's why you should say no and suggestions for how to decline. Don't get trapped in this no win situation.
Not sure what to write in a thank-you note or appreciation message for a customer, client, or business partner? Check out these guidelines and tips to get started.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.