The Leadership Compass is based on the Native American Medicine Wheel, or Four-Fold Way, in which each direction has a main "human resource" from which to draw for support and strength. The point of the Leadership Compass is to identify the different types of leading one may follow. The Compass can help people work with other leaders by identifying their strengths and weaknesses so you can assess how to complement their characteristics and improve their own leadership skills.
Everyone has to make money. I’ve distilled the wisdom wit, inspiration, and cynicism from the quotes of famous people and swirled it around some of my own thoughts.
Successful startups should sell their products based on customers’ needs and should continue to do so in the future. But when you are launching a new product you should do some deep research.
Employee retaliation claims are on the rise. Learn what constitutes unlawful retaliation and what employers can due to avoid liability.
An employment tribunal is a public body tasked with solving conflicts between employers and employees. We will discuss their roles and responsibilities and compare them to an ordinary court of law.
If you've recently taken a new position as a supervisor or manager with hiring responsibilities, you need to know what to ask and what not to ask during the selection process. Here are the basics.
Experts say communication is largely non-verbal: eye contact, hand gestures, and body language. Find out how you can project strength and confidence without uttering a word.
This hub uses the context of Circuit City Stores' failure to take a look at The Competing Values Framework and how it can be used to bring changes in organizational culture.
The Iron Triangle is the 3 components of management- scope, schedule, and budget. Managers must use these 3 aspects to reach the ultimate goal of quality.
Market segmentation helps businesses hone in on groups of prospects which can be the most viable. Find out what is market segmentation and how it is used in marketing.
FMLA is a job protection benefit afforded to many US workers through the Federal Government. But how do you get this protection? This is what we will cover here.
5 Whys root cause analysis is a powerful but very simple tool for identifying root causes. It allows us to solve problems rather than just applying a band aid.
What drives the workplace bully to harass his coworkers? How does he do it? Why does he get away with it? Here’s an inside look at what’s going on with this highly dysfunctional scenario where the office bully appears to have everybody at work, including the supervisor, wrapped around his finger.
How we can drive continuous quality improvement using PDCA and DMAIC. Using the Deming Cycle / Shewhart Cycle) and DMAIC can help your business grow and compete.
Help your intern's career development and your own by learning to effectively communicate and assign tasks. Challenge yourself to make interns more effective at their work and stretch your own leadership skills. Guide for managers or other full-time employees to make the most of summer interns.
DMAIC means Define, Measure, Analyze, Improve, & Control. It can create breakthrough improvements in operations. But does DMAIC really work? Maybe . . .
You can spend upwards of 30 – 50 hours a week with your co-workers in the same office. Is it any wonder that over time, some of the things your office mates say and do start to drive you bonkers?
Group projects typically have at least one individual who doesn't pull their weight. This is the most effective way to deal with that individual.
Running our own business is hard. We have to lead and manage a team of one. Most employees don't like their bosses. How can we be our own boss and actually like ourselves, get great work done, and succeed?
Business communication is the key to running a profitable, respected company. A business letter is a daily ritual for many businesses and their employees. A business letter can make or break a business deal, and obviously, a well-written letter is better able to seal the deal.
Developing a quality plan can be easier if you refer to your employees, customer’s responses, and other businesses for feedback. Let's start the conversation about quality improvement.
Knowing the spatial relationships between you, your customers, and your suppliers can have a profound effect on your profitability.
Good customer service is the key to success whether business is conducted online or in a store. Read on to learn key strategies and how small businesses actually have more leverage.
Ever wonder how the other half lives? If you find yourself at the bottom of the corporate food chain, here are some things you can use to move up and stay, Postal-Service style.
ALWAYS TELL THE TRUTH to the best of your ability. Crossing your fingers is not going to help. I am not sure the UIA believes in little white lies. If you find out that you misreported something, you should contact the agency to explain what happened.
Shows how six sigma level of a process (process sigma), can be calculated with use of the upper tolerance limit (UTL), lower tolerance limit (LTL), mean, and Standard deviation of a process.
Most projects fail, and the most common reason is that the goal is not clearly defined. When the goal, or scope of the project, is clearly defined, success becomes possible. Learn how to define project scope and goals clearly, and communicate it to the project team and the customers, so you can get it done right!
What is networking as it relates to business? Many people have an "I know it when I see it" attitude about it. Networking principles, and how they differ from word of mouth, are discussed.
While developing friendships in the workplace may be a part of life, it is important for supervisors to remember that the perception of favoritism can be very disruptive for the work environment. When employees think a supervisor is giving preferential treatment to a subordinate due to their personal relationship, there is likely to be some backlash from the others who will be resentful toward such treatment.
Brand extension can provide more sales opportunities for successful brands. But this branding strategy could boomerang against a brand. Learn what brand extension is and how it's used in marketing.
Let's face it folks, conflict happens everywhere. The fire service is no exception to that rule and often times conflict in the fire service can be crippling if not handled delicately and quickly.
Despite my gut feeling that it was a bad idea, I hired X for many reasons. Eventually, after eight long, demoralizing months, she gave the jig up and simply never came back.
Is a manager a leader? This question might come to mind when one asks oneself, "What qualities make a good manager? What does it take?" The answers can be interesting and somewhat unexpected.
We all have to work. What can the quotes from famous people tell us about how to work harder, smarter, better while being happier and more successful?
It's easy to get a market started, all you need is a passion for your community development, plenty of perseverence and a little spare time.
We all need more time. In today’s world there simply is not enough time to get everything we need and want done. Unfortunately it is frequently those things that are most important to us that are left by the wayside. Work is, more often than not, what saps most of our time and energy. Life balance is hard to achieve. There are, however, ways in which to resolve this issue...
Strategies for fixing recurring problems in organizations of all sizes. This Zombie Problems article includes practical success tips.
Post-Millennials or Generation Z (kids born in 2000 and later) are entering the workforce. Their world bears little resemblance to what came before. What should we expect from these young employees?
Business strategies for improving net income and bottom-line financial results. Options include contingency planning and negotiating.
Social media networks heavily rely on visuals. So if businesses want to reach and sell to today's customers, build building visual literacy skill is a must. But what is visual literacy in business?
A brief note on creating and modifying layout and structures for word processing documents, use of templates and styles and organising information in a document.
Different situations call for different types of leadership. Does your company need a visionary, a peacemaker, a motivator, or an architect? Probably all four. Can you be all types of leader, and know which type to be when? Or can you build a leadership team with all these qualities?
These tips will help you write better reports and presentations. Think of reports and presentations as a journey for both you and your audience.
Explore various methods of performing a job analysis; discover when and why the analysis is done; lastly, find out why a job analysis may be viewed negatively, and learn how to get everyone on board.
This article examines the three generic strategies discovered by Michael Porter. Each firm should adopt one of these strategies to provide sustained profitability.
Employment-related stress is a common symptom of today's modern work world. Here are some tips for how to ease work-related stress and get through a bad day at work without losing your mind.
Practical strategies for improving business writing in organizations of all sizes. Key content writing problems and mistakes to avoid.
PESTLE Analysis is a key tool for identifying external forces on an organization. It stands for Political, Economic, Sociological, Technological, Legal and Environmental. I will cover what PESTLE Analysis is, examples of the key driving forces and how it can be used to help the strategic direction of your organization.
This article examines the relationships involved in the reflection of customer satisfaction upon an organisation, specifically relating to the continuous hierarchy between product, customer and organisation.
Do you have an employee who works extra hard and shows incentive? Do they stay late or come in on days off? Why not reward their behavior with more than just their paycheck? Below are 10 "low-budget"
What is Lean System Engineering? How is Lean System Engineering different from Six Sigma and Lean Engineering?
Red flags to watch for during the interview process. Seven types of bad bosses and how to deal with each one.
A tongue-in-cheek look at the just cause standard for discharge. Learn the five sure-fire ways you can get fired from a corporate employment attorney's perspective.
The intent with a fika is to eat something sweet or a snack, while having a pointless, or meaningful conversation with one or several friends. A fika can mean success at work and also on a first date!
To motivate employees and enhance business competence, reward and incentive systems are often utilized by business managers. This hub analyzes the use of reward and incentive system by McDonald's for the Australian market.
What is a Histogram or Bar Chart, how do we make them, and how can we use them with other quality improvement tools to drive Continuous Process Improvement?
If you have a job, chances are that you've come across at least one person who is difficult to work with. In fact, most of us over the course of our careers will have encountered many of these difficult coworker types. I sure have!
Tap into an employee's potential. Determine these two things about the natural aptitude of each person’s personality type for building team talent and make the best use of their potential.
More than likely you have had to deal with a bad boss in the workplace. Or you could be dealing with one right now. Find out what options are available to you on how to deal with a bad boss.
How to use the Pareto Chart and the 80:20 rule for continuous process improvement. Learn to focus your resources on the vital few.
Do you work at a haunted office? Are you constantly terrified of going to work? Do you think a ghost might attack you at your desk? Well, you are not alone!
The unexpected death of a colleague in the workplace can present a number of challenges. HR and management can implement a number of measures that acknowledges the emotional state of their workers and provides support during this difficult time.
While employees generally look for ways to promote and advance throughout their career, some employees have valid reasons to take a lesser paying job.
How reporting to work ill hurts coworkers, customers, employers, and the sick employee. Don't spread the love. Take to your sick bed.
HR professionals must find creative ways to stay up-to-date on trends and employment law changes in the workplace.
You could be networking like crazy and have nothing to show for it. Here are some tips for measuring your networking success.
Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.
An overview of the conscious capitalism philosophy and several companies that practice the conscious capitalism business model, which includes a higher minimum wage and better employee benefits.
You hate your job and feel that life is one long nightmare! Is there anything you can do to make the situation better? The answer is yes!
Entrepreneurs, frustrated with effective staffing for your company? Mighty Zeus and other ancient Greek gods have the solution for you!
The article is a case study of Tiffany and Co.'s strategy for building its magnificent brand and becoming number one in the fine diamond industry.
Six Sigma experts can be segregated into their own department or embedded as full members of a work group or department. Each method has its advantages and disadvantages.
Find out how being more appreciative and thankful at work can make a huge difference to your level of job satisfaction. Daily gratitude can improve your work relationships and attract new business.
A story demonstrating how examining one's thinking and values is the first step to aligning personal and corporate values.
The Toyota Production System (TPS) usse Muda, Mura and Muri to signify waste within their system. What are the the Seven Muda or seven wastes and how do we eliminate them from our processes?
Can you honor both your religion and job duties? Religion in the workplace presents an opportunity for both conflict and accommodation, as employees bring their faith to work.
The line between the roles of project managers and business analysts is a blurry one. This article explores how each role fits into the equation within the five standard phases of a project.
Labor unions have fallen on hard times lately. Have they become a thing of the past; or are they still viable in today's competitive marketplace? Please take our poll at the bottom of this article.
How do you write an apology letter to an employee? What is an example of a sample apology letter to an employee?
The first few weeks of a new project are the most critical. This article walks you through key pieces of information you'll need to gather early on to ensure the project goes smoothly.
It's the digital age and the world's method of communicating has changed drastically. Though casual communication is more commonplace, writing an informal memo still requires you to follow a few rules!
Women fulfill many leadership roles. Just like men, women can be visionary, be peacemakers, be steady guides through difficult times, or be problem-solvers.
Business cards are one of the cheapest, easiest and most effective sales and networking tools. Get business cards tips for size, printing, photos, contact info and more!
Are you guilty of any of these common writing errors in your business communications? Find out how you could be annoying people with common mistakes in grammar, punctuation, and word choice.
Your business networks are living, breathing entities made up of living, breathing humans which change constantly. See how that can impact your networking and discover how to deal with these changes.
If you're looking for a better office chair, and are struggling with back pain and discomfort with your current chair, see what I went through and found. A great office chair.
The swing shift can be a rewarding, but difficult shift to work. However, for the right person, the afternoon shift can be the perfect fit. Learn if it's the right fit for you.
A unique collection of originally-written inspirational and motivational quotes about hard work. Find assurance that hard work pays and that working hard will lead you to success.
By nature and under pressure, we make bad estimates. Pressure pushes us to bias, and we are always too rushed. Here's how to make a great estimate, fast!
Can you spot the subtle signs that trust is being eroded in your office? If you're a team leader who wants to bring out the best in others, read these tips on how to build trust in the workplace.
When you have a problem to solve but you just can't find a way to tackle it, you may find that brainstorming can help you find the solution. Brainstorming can help you find an innovative solution to a difficult problem. Brainstorming techniques are easy to learn and apply.
Learn how to calm your nerves and conquer your stage fright the next time you're asked to get up in front of an audience and give a presentation.
What are the seven sources of opportunity as defined by Peter Drucker? What are the sources of opportunity for your business?
The difference between and good speech and an awful speech is often determined within the first few moments after a speaker takes the stage.
Resource planning can be painful. This article identifies all of the information you'll need to gather before starting, and then walks you through using that to build out a resource allocation file.
Both employees and employers benefit when workers use their own personal smartphones and other devices on the job. But companies must protect themselves from potential legal liabilities.
How to write good business letters in English. Examples of opening sentences, closing sentences, date, address, salutation, signature and format.
The situational leadership theory stresses that different situations demand different kinds of leadership. How does the situational leadership theory work? How does a leader adapt to situations?
Integrated Product Development System (IPDS) is a model of concurrent product development. What are the IPDS gates? And what is IPDS used for?
Forecasting is one of the important aspects of administration. The comer-stone of successful marketing planning is the measurement and forecasting of market demand. A sales forecast is an estimation of sales volume that a company can expect to attain within the plan period.
Successful completion of a project requires managing much more than scope, time, and money. We must also address quality, risk, communications, and other factors. This article focuses on practical success and introduces the nine areas of project management as defined by the Project Management Institute.
If you are having a hard time dealing with a critical boss or co-worker, these tips on how to deal with criticism at work might help.
Here are six key aspects of an athlete's sponsorship agreement, and how the athlete and the sponsor can each protect their interests.
The current state of the economy has increased the number of people out of work and looking for work a hundredfold. Human resource professionals have a much more diverse group to select from.
If you have a business out there and you aren't doing most or all of these, you still have a lot of opportunity in front of you to increase sales and profits. Even the photos speak 1000 words about these businesses!
What do you do when your employees have no respect for office equipment and use office supplies like disposable toilet paper, flushing your hard-earned profits down the drain?
Learn how to maintain your cool and handle disagreements at work with poise and professionalism. How you handle conflict says a lot about you so make sure you're putting your best foot forward.
Benefits are clearly important to employees. They are considered a crucial organizational reward. To bring about desirable behavior in employees, organizations must implement reward systems.
Procrastination is a tough habit to break. Learn to become more time efficient by following these tips. Keep yourself organized by utilizing this time management checklist.
Your language can lose its power when you use hedges, upspeak, disclaimers, and other credibility killers. These verbal bad habits undermine your authority and the competence of your message.
Playing games to encourage suggestively selling high profit items will encourage teamwork, productivity, and morale while building sales for your restaurant.
There are many examples in health care where Poka yoke has been or can be used to prevent life-threatening mistakes in the use of devices.
It’s been said that the importance of a job is inversely proportional to the number of adjectives in its title.
Gathering requirements from project stakeholders often feels like pulling teeth. This article walks you through methods for capturing all of the requirements so you can start your project right.
Recently, the behaviors of follower-subordinates began to be recognized as important to organizations as leaders and managers. This hub presents three models of effective followership.
I had no idea what I was walking into when I first became a supervisor. This article contains a list of 10 things that all new supervisors need to know.
Many people are very anxious about giving a speech or presentation. I’ve given hundreds of speeches, and I will show you how you can give a great speech with confidence.
I have managed projects for over 25 years and there are a few golden rules I have learned from these projects that are standard on any type of project. I share them here.
Daily Scrum meetings are one of the best features of the Agile Scrum method of web development but at only 15 minutes a day how can you be certain you are using the time effectively?
This article discusses four of the key questions you should ask yourself before bringing a claim to the Employment Tribunal. Its goal is to help you decide if bringing a claim is right for you.
When is a worker properly classified as an employee or as an independent contractor? What happens when an employer gets it wrong? Here's an overview of employee misclassification issues.
Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.
This side-by-side comparison of avant-garde printing company Moo's business cards with two traditional business card options demonstrates the high quality and creativity of Moo's offerings.
For any sales manager and small business owner, sales forecasting is one of the most difficult, but critical skills to master. Discover methods of sales forecasting here.
Here's how to protect against a bad or dubious Chinese supplier by using a documentary letter of credit as a payment method and safeguarding your deposits.
Continental Airlines was an airline that was about to fly into oblivion. The company was broke and its people demoralized. Learn how excellent leadership changed the fortunes of this airline.
A collection of words of wisdom from one of the Philippines' most successful self- made business magnates, John L. Gokongwei, Jr.
What are good communication skills? What is the best single communication skill you can learn? How do you learn it?
Women worldwide are saying, “me too.” We, as a civilization, have reached a tipping point. This makes me wonder: where is the “line” when it comes to sexual harassment?
A study guide to a Principles of Management course, according to the text "Management: Leading & Collaborating in the Competitive World (11th ed.)."
Age discrimination and forced retirement can be stressful to an older person who is still a good worker and doesn't want to retire. This article examines pros and cons of age discrimination.
The project charter is the driving part of every project. This article outlines the key elements that should be included in every project charter.
This article tackles the topic of UPS as an organization, its role in the industry, strategy, management's role, and the organization's actions.
When you find a request for proposal (RFP) that you don't fully qualify for, consider hiring a subcontractor to fill in the missing expertise.
An organization has positions that are required to be filled. The company must establish a pay scale so it can pay the employees based on job descriptions and duties. It could be a tricky situation when deciding the right pay compensation.
The Capability Maturity Model (CMM) has a fascinating history. Understanding it helps every executive and manager improve his or her own organization.
What is CSR? What corporate social responsibility advantages can a business realize? Definition of CSR and discussion of potential benefits are included.
The aim of this article is to discern the differences between the Chinese and United States political regimes, followed by an analysis of which would provide a more stable political environment for business expansion.
HIPAA violations can result in hefty fines for your organization. Learn from these common and avoidable HIPAA violations which resulted in large fines.
Most business memos are informational, and chances are if you are writing one, you will be writing an instructional memo. Here are some pointers for writing this kind of memo.
Delegation plays an important role in the performance of duties in the workplace. Wise managers recognize the value with entrusting subordinates with delegated responsibilities.
In places of work, learning, healing and creating, cultural competence is key to people from various cultures to learn, work, plan and develop together. This is a simple guide to cultural competence.
Six Sigma Quality Management is often touted as a solution for operations management and cost problems. But, if your company is not ready, Six Sigma can make things worse. Learn why, and how to determine whether your company is ready for Six Sigma.
The first few seconds of a phone call influence client satisfaction more than anything that follows. It sets the tone. Proper phone etiquette is important for success of a business. The proper way to answer, being prepared to take notes, and showing professionalism, is necessary.
Changing jobs can be a daunting endeavor. Understanding the nuances of new employment will make any new hire ready to be successful in their new role.
Renewing your TCFP Firefighter certification can be confusing if you're renewing individually. This article breaks down TCFP renewal requirements, how to complete continuing education, and the process for renewing via FIDO.
Any new manager or leader needs to learn how to delegate work if they hope to accomplish anything or motivate workers. Doing it right is critical. Here is what they need to know.
This article walks through these basics, exploring everything from defining activities, estimating activity durations, sequencing activities, and finally, building a simple network diagram.
The value of contingency planning and a plan B mentality becomes more apparent whenever there is a crisis that could have been prevented.
When a best coworker leaves, it can be stressful for the whole office. But the breakup of a working relationship can be amicable at least, and a stroke of luck at best.
Leader vs Manager starts with a simple self-assessment that helps you determine whether you are predominantly a leader or a manager. Further, it defines leadership versus management and compares and contrasts traits, characteristics and qualities of leaders and managers. It also provides resources and perspectives on leadership and management.
An overview of the business cultures of France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and the UK.
Ho Chi Minh City, formerly known as Saigon, is the heart of all economic activities in Vietnam. Investing in Ho Chi Minh City is a smart move for your money, and this hub summarizes the reasons why.
When I first started my own business, I made several mistakes due to overlooking the consequences. Each one was a costly lesson. I'll review what they are, so that you can recognize similar pitfalls ahead of time and avoid failure.
Navigating the requirements of workplace etiquette can be tricky enough, but handling an office crush is another topic altogether. Here's how and why you should deal with this common office dilemma.
Intrapreneurship is a critical business strategy for companies of all sizes. Intrapreneurial employees can help businesses to innovate.
Balanced Scorecard includes financial, customer, internal perspectives and "learn and innovate". How is the Balanced Scorecard (BSC) used?
What are Seiri, Seiton, Seiso, Seiketsu and Shitsuke? What is 5S and what does it mean in English? Definitions and details of the different stages and their implementation within Lean Manufacturing.
By observing the characteristics of successful people, we can follow their lead to help us achieve our own goals and dreams. Each step we take in adopting any of these characteristics is a step of success, because each step we take draws us closer to where we want to be!
Write your business goals and objectives using the criteria of these three top strategic planning methods.
Here are some funny quips and quotes about public speaking along with a few tips and insights into how to make your next speech or presentation memorable and meaningful.
Candidates will have a good understanding of how to evaluate and improve their own performance by using the feedback from others. They should also be able to draw a learning plan to help them improve their performance.
Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.
Have you got good written communication skills and great attention to detail? A career as a Bid Manager may be the ideal role for you!
Get your meeting, party, or training session off to a great start with these six fun and easy icebreaker activities!
Want your meetings to be more productive and more efficient? Incorporate these five essential elements of an agenda. They will create a road map to success while increasing participant engagement.
Grant Cardone is a New York Times bestselling author. His 4 books offer professional sales training and knowledgeable advice for entrepreneurs and business people the world over. How you read them is important as it will affect how much you gain and gather.
Right livelihood is earning a living in an ethical way. The goal is not just prosperity, but personal fulfillment and the benefit of all humanity. It is based on traditional Buddhist teaching.
Does your organization seem to take much longer than it should to get things done? You balloon up your organization and it doesn't seem to get any better. What's the problem, and how do we solve it?
An organized office means an organized mind, which means you'll work faster and more efficiently. Here are some tips.
Why is team building so important? As management, you want to create a productive atmosphere for all of your staff members. Team building is a fun way to begin to foster this environment.
For single employees, the biggest pool of potential dating partners could be at work. What do you need to know when your crush is in the next cubicle? Is an office romance worth the risks involved?
My experience and work during the course of my Level 3 diploma in Customer Service. Anyone pursuing this course, has to have experience in an organisation dealing with internal / external customers
Successful meetings start with careful planning. Here are some tips and suggestions to help you lead effective and enjoyable meetings in the workplace.
PERT, the Project Evaluation and Review Technique, is a way of knowing if your project is on time and on budget. If it is running behind or over budget, you'll know how much extra time or money it will take to deliver. Here's how to do it!
Learn the reasons why you may be the Office Jerk and not even know it. Recognize common jerk behaviors and resolve to change your interpersonal nastiness at work.
Learn more about the pitfalls of communicating with your employees via email instead of face to face.
Burnout isn't just about working too much. Feeling unfulfilled at work and resentment play a major role in burning out. Here's how to deal with your feelings of resentment at work.
This article shows you how to compute process capability using Minitab 18. You can read along or follow tasks with a provided Minitab file data. A short analysis of the data is conducted.
The old advice about never burning a bridge ain't always so. Do not engage in relationship pyrotechnics lightly or too often. But sometimes it's necessary to blow up toxic relationships and be done.
You need to be equipped with a very broad set of skills in order to be a successful project manager. This article walks through that skill set if you're considering a career in project management.
Performance management includes activities that ensure that goals are consistently being met in an effective and efficient manner.
Online business coaching programs can promise more than they deliver. Learn what questions to ask before investing in them.
What is the Theory of Constraints? What is Total Quality Management? How are they similar, and where do they differ?
When you are forced to leave your job you can have a lot of questions. This article answers the three most critical questions you should be answering before you bring a claim.
If you are the one responsible for programming your company's automated phone system, this guide will help you set it up properly to handle your callers in an efficient manner. A good configuration, that takes into account the needs of your customers, is most important.
To keep your audience’s attention, avoid these five mistakes people often make when giving a speech.
Few people would argue with the fact that that workers who enjoy job satisfaction are likely to be the most productive, and for many it is the ultimate goal - to do something they like and to get paid for it.