Customer Service Vital for Growing Virtual Assistant Business

Updated on April 28, 2016

Customer Service for Virtual Assistants

Virtual Assistant Customer Service
Virtual Assistant Customer Service | Source

Customer Service is Vital

The best way to ensure growth for your virtual assistant business is to focus on your customer service.

Yep it is true…

Do you need to continue to market to grow your business?

Yes….BUT

There will come a time in your business, if you are doing a stellar job, that you will have more business than you can handle all based on referrals.

Today it seems customer service is going downhill…and sooo many virtual assistants forget they are business owners. A true business owner shows up for their business every day!

I had a conversation with a colleague the other day and we discussed how many people who have virtual assistant businesses can go days without checking their emails. Or only want to work when they “feel” like it. They forget to realize that their client’s businesses depend on their services.

If you do not fulfill their end of the services, then their client’s business suffers as well…and guess what? If their business suffers, yours will suffer as well, because you will eventually lose that client as they will not be able to pay for your services.

But the opposite is true as well….

When you do an amazing job with customer service, I can assure you that you will have an overflow of referrals and clients coming your way!

It actually surprises me when someone says they have to “sell” a client their services. Because the truth be told….your services should be soo good that your client tells EVERYONE about them, and others can see the value easily and want to hire you as well!

So how can you ensure quality customer service?

  1. Set Clear Expectations for Your Clients — I will be honest, sometimes this is really hard to do! You fall in love with a client, and you bend your rules. But from the very beginning you need to set the expectations.

    This includes things like turn around times, reasonable time frames for a project to be completed, payments etc., communication methods, email response times etc. And when a project is going to take longer than expected to let them know. Sometimes you will need to remind your clients of these things, and they will appreciate that you do.
  2. Go above and beyond what is expected. That does not mean you are doing work for free! It means that you’re doing an exceptional job! It means that, hey, you noticed a few things misspelled in the newsletter they sent you, ask them if it is ok that you fix those errors. Or maybe you noticed a broken link on their website and you fix it without being asked. ALWAYS do quality work, and anticipate their needs before they even see it.
  3. Ask your clients for feedback. Everyone appreciates their opinions being valued. Ask your clients for feedback on a regular basis, make sure you are living up to their expectations. Find out how you can help them better! Take responsibility when things are not right and figure out a solution to fix it!
  4. Take the time to really know your client’s business. You need to slow down and learn what it is that they do, who they help…and you actually can even dig deeper by really understanding who their ideal client is, and how to communicate with them. When you really get to know your client’s business, you’re going to be able to understand and see ways that you will be able to help the client grow their business and they will be appreciative of the suggestions and help you offer along the way.
  5. Send a Card or Small Gift for any Occasion. It does not have to be a holiday or birthday (though it could be) . But take the time to send a thank you card. I know, personally, I love surprise gifts and cards in the mail, and nothing makes you feel more appreciated. Make sure you take the time to do this for your clients, show them that you value their business and you value their part in your life. It does not have to be something expensive…it could be as simple as a handwritten card. But show you care

How can you, personally, do better with customer service in your business?

Share it with us below, and I dare you to start implementing it in your business today =-)

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, toughnickel.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://toughnickel.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)