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Desktop Support Engineer: Job Description and Salaries

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I love to interview people from different industries and write pages to help readers.

A desktop support engineer troubleshooting a computer.

A desktop support engineer troubleshooting a computer.

Description

A desktop support engineer's job is to solve the technical problems of a computer user. His/her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.

This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.

The other duties of a desktop engineer are training the end-user when new software or IT regulations come to a company, or implementing new strategies and making users comfortable with the technology.

The normal routine is that the software department of the company designs an application that will make the day-to-day operations of the company easier and faster. The other thing a company can do is buy an official enterprise version of the software and let the user work on this. In both of these cases, a team of support engineers will act as a bridge between the users and the new software. They will interact with the users and offer their expertise.

Companies invest a huge amount of money into this, and they want their vision to be achieved. The job of a desktop support engineer is to first get trained, and then train the rest of the users in the company.

One other thing that various multinational companies do is have a meeting for new employees and let them know the various operations of the company. This type of meeting may be called a "New Employees Meeting," "New Employee Training," or "New Employee Discussion," etc. This type of meeting generally consists of each department's representative giving a brief about their operations. As a team member of the desktop support engineers or the IT network department, you might have to give a brief about your department to new employees. This will require good communication skills and a lot of patience.

This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if everything is going smoothly then you would probably be on Facebook.

Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.

To achieve this, you should always update yourself with new technologies and try to improve your software skills.

Jobs

The number of vacancies in this sector is increasing and jobs are growing in an unprecedented way. The positions in this career path are divided into three levels:

  • Level 1 (L1)
  • Level 2 (L2)
  • Level 3 (L3)

L1 is the entry-level position and L3 is the highest level engineer.

L1 (Trainee) engineers will perform basic jobs such as installing operating systems, helping out users, and assembling computers.

L2 (Sr. Desktop Engineer) engineers are involved in keeping the computer network up to date with essential security patches, interacting with various vendors, and performing small tasks on the server.

L3 (System Administrator) engineers are responsible for everything that is related to the computers and the network. They are system administrators with tasks that involve performing tasks on the server and interacting with other departments regarding changes—or if the network is being updated with critical changes.

Since computers are omnipresent, your job could be in any sector. You could be working in retail or a large hospital. Many businesses also call for contracts with large or medium-sized Information Technology companies. Many times, you will be employed by such a company (for example, Wipro) and work for the third-party (for example, Reliance or maybe Maersk).

Many people start in help desk support. After they gain experience and technical certifications they can move to higher positions such as Systems Administrator or System Engineer.

Salary

As with every profession, salary will depend on your experience, educational qualifications, attitude, the company's policies, and your capability. One other factor in the Information Technology sector is international vendor-specific IT certifications. Certifications like CCNA, MCSE, and others are of great help.

Desktop engineers can also be referred to as desktop support specialists, technical support engineers, help desk support, or customer support engineers.

Below are the approximate annual salary that you will get in various countries, but as I said, it depends on many factors. Keep this only as a reference.

Salaries in India, United States, United Kingdom, and Australia

JobIndiaUnited StatesUnited KingdomAustralia

Help Desk Analyst (Computer)

Rs 279,890

$43,767

£19,623

AU$45,773

Help Desk Analyst

Rs 310,016

$40,892

£19,653

AU$44,449

Customer Support Engineer

Rs 119,599

$37,471

£23,000

AU$48,000

Help Desk Manager

Rs 660,000

$56,275

£30,600

AU$95,000

Support Engineer, Information Technology (IT)

Rs 225,000

$45,009

£21,275

AU$47,500

Desktop Support Engineer

Rs 204,000

$38,431

£23,230

AU$48,250

Technical Support Engineer

Rs 220,000

$43,780

£29,073

AU$47,500

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

Question: Are women eligible for desktop engineer positions?

Answer: Yes, they are definitely eligible. I learned hardware and networking from a leading institute in Mumbai in 2009. My class had three girls and seven boys. That is 30 percent of female attendees. In those days, I saw many girls that would inquire about different courses. Now, the count of women has only increased in this profession. Speaking about my batch mates, especially the girls, they are now doing well in this field. One of them is working abroad as a Microsoft Systems Engineer.

Desktop support is a start, and ladies are often employed in on-call help-desk positions at the initial phase of their career. There are many technical support BPO’s that come out with ample job opportunities. My first job in this field was as an in-house company support engineer. And there we also had a help-desk team which had a majority of girls. So, most women in this profession start with help-desk jobs, and then move on to more significant offers. When it comes to field support, most companies prefer men. For better opportunities, one must have adequate experience coupled with international certifications. After working for three to five years, they move to a higher post like systems or network engineers.

© 2011 Aarav

Comments

samshul ansari on December 05, 2018:

currently i'am working in coretechnologies in noida Monthly Salary Rs. 9200

Sudip Chatterjee on June 15, 2018:

Two years experience at wipro third party

Atik Ahmad on January 09, 2018:

currently i'am working in IO TECHNOLOGIES ,IT-SPECIALIST vashi Navi Mumbai

4 Year Experience.

Karthick on December 28, 2017:

Am ece dept which course I want to study in computer field

Shivmurat yadav on October 24, 2017:

currently i'mworking in indiamart as a desktop support

Nilesh Pawar on March 20, 2017:

Hello,

Currently I'm working in Wipro info-tech, Pune as Desktop Support Engineer since Sept 2016 and Monthly Salary Rs. 9100 in-hand (with Rs. 2000 cutting). and I'm not satisfy with this Profile as I'm BE (CSE) graduate with 7.12 CGPA and nice overall criteria. This job stock my life. Switching to Java Development. looking for Change.

Chris Walker on September 19, 2016:

Informative article, thanks for sharing it.

Chandra Mohan on August 24, 2016:

Currently working in a company

As Desktop support L1 engineer

CTC 9000

Take home 7000

tooo poor for freshers

Deepak Boss on August 09, 2016:

Freshers are treated as a slaves in this jobs.

Deepak Boss on August 09, 2016:

this profession is good for salary or not ?

BE qualification is worth for this job or not ?

y salary is less comared with web developer ?

Y freshers salary is too low compared with software department?

rahul pawar on July 04, 2016:

5 years experience & salary per month 9700

PURAN SINGH on June 11, 2016:

I'm working in Wipro in 10750 CTC and no time for job.

It's very less.

Hambeer Singh on December 14, 2015:

3 years exp mai 13500 sal wippro deti hai

manohar on July 26, 2015:

Good

Shakir on July 08, 2015:

Chilled job at times, but very less payed. Can't afford to work in the salary which is provided. Instead get ample experience in the field and work outside india.

Hunny on June 29, 2015:

Iam working currently in wipro

but his provide sallary 9 thousand

Thyagarajulu on April 28, 2015:

Its good post

sam on January 12, 2014:

nice work

Ravi on October 24, 2013:

ok..this explanation is good..this field to give good scope or not?how to move my life in this field..what is salary after one year exp of this field?

Aarav (author) from Mumbai on July 04, 2013:

@Sandeep Roy Chowdhury Thanks for your comment.

Sandeep Roy Chowdhury on July 03, 2013:

description is good but mentioned salary is actual.Because companies do not recruit directly.They recruit through a third party so all the engineers are outsourced. as a result no one can get more than 10,000................??????????

Ravindra on February 25, 2013:

Nice Comments but in India salry is not as it is..because all are we outsourced.

vikram on January 05, 2013:

Thanks

vinod on December 05, 2012:

beautiful description

Bhanwar Rathore on December 04, 2012:

india me 6000 ya 7000 last milta hai sali company chusti pura hai engineer

sanjay dey on October 11, 2012:

you are absolutely right but in india (Kolkata) salary is 84 k per annum

Amit kumar Kushwaha on June 07, 2012:

Excellent passion

magesh on March 23, 2012:

excellent post its gr8

Bhupinder singh on September 03, 2011:

good passion

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