Desktop Support Engineer: Job Description and Salaries

Updated on November 4, 2017
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Kannan has had wide and varied work experience. He loves to interview people from different industries and write pages to help readers.

A desktop support engineer troubleshooting a computer
A desktop support engineer troubleshooting a computer

Description

A desktop support engineer's job is to solve the technical problems of a computer user. His/her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.

This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.

The other duties of a desktop engineer are training the end user when new software or IT regulations come to a company, or implementing new strategies and making users comfortable with the technology.

The normal routine is that the software department of the company designs an application that will make the day-to-day operations of the company easier and faster. The other thing a company can do is buy an official enterprise version of the software and let the user work on this. In both of these cases, a team of support engineers will act as a bridge between the users and the new software. They will interact with the users and offer their expertise.

Companies invest a huge amount of money into this, and they want their vision to be achieved. The job of a desktop support engineer is to first get trained, and then train the rest of the users in the company.

One other thing that various multinational companies do is have a meeting for new employees and let them know the various operations of the company. This type of meeting may be called a "New Employees Meeting," "New Employee Training," or "New Employee Discussion," etc. This type of meeting generally consists of each department's representative giving a brief about their operations. As a team member of the desktop support engineers or the IT network department, you might have to give a brief about your department to new employees.This will require good communication skills and a lot of patience.

This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if everything is going smoothly then you would probably be on Facebook.

Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.

To achieve this, you should always update yourself with new technologies and try to improve your software skills.

Jobs

The number of vacancies in this sector is increasing and jobs are growing in an unprecedented way. The positions in this career path are divided into three levels:

  • Level 1 (L1)
  • Level 2 (L2
  • Level 3 (L3)

L1 is the entry-level position and L3 is the highest level engineer.

L1 (Trainee) engineers will perform basic jobs such as installing operating systems, helping out users, and assembling computers.

L2 (Sr. Desktop Engineer) engineers are involved in keeping the computer network up to date with essential security patches, interacting with various vendors, and performing small tasks on the server.

L3 (System Administrator) engineers are responsible for everything that is related to the computers and the network. They are system administrators with tasks that involve performing tasks on the server and interacting with other departments regarding changes—or if the network is being updated with critical changes.

Since computers are omnipresent, your job could be in any sector. You could be working in retail or a large hospital. Many businesses also call for contracts with large or medium-sized Information Technology companies. Many times, you will be employed by such a company (for example, Wipro) and work for the third-party (for example, Reliance or maybe Maersk).

Many people start in help desk support. After they gain experience and technical certifications they can move to higher positions such as Systems Administrator or System Engineer.

Salary

As with every profession, salary will depend on your experience, educational qualifications, attitude, the company's policies, and your capability. One other factor in the Information Technology sector is international vendor-specific IT certifications. Certifications like CCNA, MCSE, and others are of great help.

Desktop engineers can also be referred to as desktop support specialists, technical support engineers, help desk support, or customer support engineers.

Below are the approximate annual salary that you will get in various countries, but as I said, it depends on many factors. Keep this only as a reference.

Salaries in India, United States, United Kingdom, and Australia

Job
India
United States
United Kingdom
Australia
Help Desk Analyst (Computer)
Rs 279,890
$43,767
£19,623
AU$45,773
Help Desk Analyst
Rs 310,016
$40,892
£19,653
AU$44,449
Customer Support Engineer
Rs 119,599
$37,471
£23,000
AU$48,000
Help Desk Manager
Rs 660,000
$56,275
£30,600
AU$95,000
Support Engineer, Information Technology (IT)
Rs 225,000
$45,009
£21,275
AU$47,500
Desktop Support Engineer
Rs 204,000
$38,431
£23,230
AU$48,250
Technical Support Engineer
Rs 220,000
$43,780
£29,073
AU$47,500
via Payscale.com

Questions & Answers

    © 2011 Kannan Reddy

    Comments

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      • profile image

        Atik Ahmad 2 weeks ago

        currently i'am working in IO TECHNOLOGIES ,IT-SPECIALIST vashi Navi Mumbai

        4 Year Experience.

      • profile image

        Karthick 3 weeks ago

        Am ece dept which course I want to study in computer field

      • profile image

        Shivmurat yadav 3 months ago

        currently i'mworking in indiamart as a desktop support

      • profile image

        Nilesh Pawar 10 months ago

        Hello,

        Currently I'm working in Wipro info-tech, Pune as Desktop Support Engineer since Sept 2016 and Monthly Salary Rs. 9100 in-hand (with Rs. 2000 cutting). and I'm not satisfy with this Profile as I'm BE (CSE) graduate with 7.12 CGPA and nice overall criteria. This job stock my life. Switching to Java Development. looking for Change.

      • profile image

        Chris Walker 16 months ago

        Informative article, thanks for sharing it.

      • profile image

        Chandra Mohan 17 months ago

        Currently working in a company

        As Desktop support L1 engineer

        CTC 9000

        Take home 7000

        tooo poor for freshers

      • profile image

        Deepak Boss 17 months ago

        Freshers are treated as a slaves in this jobs.

      • profile image

        Deepak Boss 17 months ago

        this profession is good for salary or not ?

        BE qualification is worth for this job or not ?

        y salary is less comared with web developer ?

        Y freshers salary is too low compared with software department?

      • profile image

        rahul pawar 18 months ago

        5 years experience & salary per month 9700

      • profile image

        PURAN SINGH 19 months ago

        I'm working in Wipro in 10750 CTC and no time for job.

        It's very less.

      • profile image

        Hambeer Singh 2 years ago

        3 years exp mai 13500 sal wippro deti hai

      • profile image

        manohar 2 years ago

        Good

      • profile image

        Shakir 2 years ago

        Chilled job at times, but very less payed. Can't afford to work in the salary which is provided. Instead get ample experience in the field and work outside india.

      • profile image

        Hunny 2 years ago

        Iam working currently in wipro

        but his provide sallary 9 thousand

      • profile image

        Thyagarajulu 2 years ago

        Its good post

      • profile image

        sam 4 years ago

        nice work

      • profile image

        Ravi 4 years ago

        ok..this explanation is good..this field to give good scope or not?how to move my life in this field..what is salary after one year exp of this field?

      • kannanwrites profile image
        Author

        Kannan Reddy 4 years ago from Mumbai

        @Sandeep Roy Chowdhury Thanks for your comment.

      • profile image

        Sandeep Roy Chowdhury 4 years ago

        description is good but mentioned salary is actual.Because companies do not recruit directly.They recruit through a third party so all the engineers are outsourced. as a result no one can get more than 10,000................??????????

      • profile image

        Ravindra 4 years ago

        Nice Comments but in India salry is not as it is..because all are we outsourced.

      • profile image

        vikram 5 years ago

        Thanks

      • profile image

        vinod 5 years ago

        beautiful description

      • profile image

        Bhanwar Rathore 5 years ago

        india me 6000 ya 7000 last milta hai sali company chusti pura hai engineer

      • profile image

        sanjay dey 5 years ago

        you are absolutely right but in india (Kolkata) salary is 84 k per annum

      • profile image

        Amit kumar Kushwaha 5 years ago

        Excellent passion

      • profile image

        magesh 5 years ago

        excellent post its gr8

      • profile image

        Bhupinder singh 6 years ago

        good passion