Desktop Support Engineer Jobs and Salary

A desktop support engineer troubleshooting a computer
A desktop support engineer troubleshooting a computer

A desktop support engineer's job is to solve the technical problems of a computer user. His/Her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.

This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.

The other duties of a desktop engineer are (when new software or IT regulations come to a company) training the end-user, or implementing the strategy and making users comfortable with the technology.

The normal routine is that the software department of the company designs an application that will make the day-to-day operations of the company easier and faster.The other thing a company can do is buy an official enterprise version of the software and let the user work on this. In both of these cases, a team of support engineers will act as a bridge between the users and the new software. They will interact with the users and offer their expertise.

Companies invest a huge amount of money into this, and they want their vision to be achieved. The job of a desktop support engineer is to first get trained, and then train the rest of the users in the company.

One other thing that various multinational companies do is have a meeting for new employees and let them know the various operations of the company. This type of meeting may be called a "New Employees Meeting," "New Employee Training," or "New Employee Discussion," etc. This type of meeting generally consists of each department's representative giving a brief about their operations. As a team member of the desktop support engineers or the IT network department, you might have to give a brief about your department to new employees.This will require good communication skills and a lot of patience.

This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if every thing is going smoothly then you would probably be on Facebook.

Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.

To achieve this, you should always update yourself with new technologies and try to improve your software skills.


The number of vacancies in this sector are increasing and jobs are growing in an unprecedented way. The positions in this career path are divided into three levels:

  • Level 1 (L1)
  • Level 2 (L2
  • Level 3 (L3)

L1 is the entry-level position and L3 is the highest level engineer.

L1 (Trainee) engineers will perform basic jobs such as installing operating systems, helping out users, and assembling computers.

L2 (Sr. Desktop Engineer) engineers are involved in keeping the computer network up to date with essential security patches, interacting with various vendors, and performing small tasks on the server.

L3 (System Administrator) engineers are responsible for everything that is related to the computers and the network. They are system administrators with tasks that involve performing tasks on the server and interacting with other departments regarding changes—or if the network is being updated with critical changes.

Since computers are omnipresent, your job could be in any sector. You could be working in retail or a large hospital. Many businesses also call for contracts with large or medium-sized Information Technology companies. Many times, you will be employed by such a company (for example, Wipro) and work for the third-party (for example, Reliance or maybe Maersk).

Many people start in help desk support. After they gain experience and technical certifications they can move to higher positions such as Systems Administrator or System Engineer.


As with every profession, salary will depend on your experience, educational qualifications, attitude, the company's policies, and your capability. One other factor in the Information Technology sector is international vendor-specific IT certifications. Certifications like CCNA, MCSE, and others are of great help.

Desktop engineers can also be referred to as desktop support specialists, technical support engineers, help desk support, or customer support engineers.

Below are the approximate annual salary that you will get in various countries, but as I said, it depends on many factors. Keep this only as a reference.

Salaries in India, United States, United Kingdom, and Australia

United States
United Kingdom
Help Desk Analyst (Computer)
Rs 279,890
Help Desk Analyst
Rs 310,016
Customer Support Engineer
Rs 119,599
Help Desk Manager
Rs 660,000
Support Engineer, Information Technology (IT)
Rs 225,000
Desktop Support Engineer
Rs 204,000
Technical Support Engineer
Rs 220,000

More by this Author

Comments 21 comments

Chris Walker 4 weeks ago

Informative article, thanks for sharing it.

Chandra Mohan 2 months ago

Currently working in a company

As Desktop support L1 engineer

CTC 9000

Take home 7000

tooo poor for freshers

Deepak Boss 2 months ago

this profession is good for salary or not ?

BE qualification is worth for this job or not ?

y salary is less comared with web developer ?

Y freshers salary is too low compared with software department?

Aneesh Singh 2 months ago

Hi friend I Aneesh ,

I work At Tech India Solution Pvt.Ltd

For Desktop Engineer And My Annual Salary 13 K .

rahul pawar 3 months ago

5 years experience & salary per month 9700

PURAN SINGH 4 months ago

I'm working in Wipro in 10750 CTC and no time for job.

It's very less.

manohar 15 months ago


Shakir 15 months ago

Chilled job at times, but very less payed. Can't afford to work in the salary which is provided. Instead get ample experience in the field and work outside india.

Hunny 16 months ago

Iam working currently in wipro

but his provide sallary 9 thousand

Thyagarajulu 18 months ago

Its good post

sam 2 years ago

nice work

Ravi 3 years ago

ok..this explanation is good..this field to give good scope or not?how to move my life in this field..what is salary after one year exp of this field?

kannanwrites profile image

kannanwrites 3 years ago from Mumbai Author

@Sandeep Roy Chowdhury Thanks for your comment.

Sandeep Roy Chowdhury 3 years ago

description is good but mentioned salary is actual.Because companies do not recruit directly.They recruit through a third party so all the engineers are outsourced. as a result no one can get more than 10,000................??????????

Ravindra 3 years ago

Nice Comments but in India salry is not as it is..because all are we outsourced.

vikram 3 years ago


vinod 3 years ago

beautiful description

sanjay dey 4 years ago

you are absolutely right but in india (Kolkata) salary is 84 k per annum

Amit kumar Kushwaha 4 years ago

Excellent passion

magesh 4 years ago

excellent post its gr8

Bhupinder singh 5 years ago

good passion

    Sign in or sign up and post using a HubPages Network account.

    0 of 8192 characters used
    Post Comment

    No HTML is allowed in comments, but URLs will be hyperlinked. Comments are not for promoting your articles or other sites.

    Click to Rate This Article