Desktop Support Engineer: Job Description and Salaries

Updated on November 4, 2017
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Kannan has had wide and varied work experience. He loves to interview people from different industries and write pages to help readers.

A desktop support engineer troubleshooting a computer
A desktop support engineer troubleshooting a computer

Description

A desktop support engineer's job is to solve the technical problems of a computer user. His/her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.

This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.

The other duties of a desktop engineer are training the end user when new software or IT regulations come to a company, or implementing new strategies and making users comfortable with the technology.

The normal routine is that the software department of the company designs an application that will make the day-to-day operations of the company easier and faster. The other thing a company can do is buy an official enterprise version of the software and let the user work on this. In both of these cases, a team of support engineers will act as a bridge between the users and the new software. They will interact with the users and offer their expertise.

Companies invest a huge amount of money into this, and they want their vision to be achieved. The job of a desktop support engineer is to first get trained, and then train the rest of the users in the company.

One other thing that various multinational companies do is have a meeting for new employees and let them know the various operations of the company. This type of meeting may be called a "New Employees Meeting," "New Employee Training," or "New Employee Discussion," etc. This type of meeting generally consists of each department's representative giving a brief about their operations. As a team member of the desktop support engineers or the IT network department, you might have to give a brief about your department to new employees.This will require good communication skills and a lot of patience.

This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if everything is going smoothly then you would probably be on Facebook.

Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.

To achieve this, you should always update yourself with new technologies and try to improve your software skills.

Jobs

The number of vacancies in this sector is increasing and jobs are growing in an unprecedented way. The positions in this career path are divided into three levels:

  • Level 1 (L1)
  • Level 2 (L2
  • Level 3 (L3)

L1 is the entry-level position and L3 is the highest level engineer.

L1 (Trainee) engineers will perform basic jobs such as installing operating systems, helping out users, and assembling computers.

L2 (Sr. Desktop Engineer) engineers are involved in keeping the computer network up to date with essential security patches, interacting with various vendors, and performing small tasks on the server.

L3 (System Administrator) engineers are responsible for everything that is related to the computers and the network. They are system administrators with tasks that involve performing tasks on the server and interacting with other departments regarding changes—or if the network is being updated with critical changes.

Since computers are omnipresent, your job could be in any sector. You could be working in retail or a large hospital. Many businesses also call for contracts with large or medium-sized Information Technology companies. Many times, you will be employed by such a company (for example, Wipro) and work for the third-party (for example, Reliance or maybe Maersk).

Many people start in help desk support. After they gain experience and technical certifications they can move to higher positions such as Systems Administrator or System Engineer.

Salary

As with every profession, salary will depend on your experience, educational qualifications, attitude, the company's policies, and your capability. One other factor in the Information Technology sector is international vendor-specific IT certifications. Certifications like CCNA, MCSE, and others are of great help.

Desktop engineers can also be referred to as desktop support specialists, technical support engineers, help desk support, or customer support engineers.

Below are the approximate annual salary that you will get in various countries, but as I said, it depends on many factors. Keep this only as a reference.

Salaries in India, United States, United Kingdom, and Australia

Job
India
United States
United Kingdom
Australia
Help Desk Analyst (Computer)
Rs 279,890
$43,767
£19,623
AU$45,773
Help Desk Analyst
Rs 310,016
$40,892
£19,653
AU$44,449
Customer Support Engineer
Rs 119,599
$37,471
£23,000
AU$48,000
Help Desk Manager
Rs 660,000
$56,275
£30,600
AU$95,000
Support Engineer, Information Technology (IT)
Rs 225,000
$45,009
£21,275
AU$47,500
Desktop Support Engineer
Rs 204,000
$38,431
£23,230
AU$48,250
Technical Support Engineer
Rs 220,000
$43,780
£29,073
AU$47,500
via Payscale.com

Questions & Answers

  • Are women eligible for desktop engineer positions?

    Yes, they are definitely eligible. I learned hardware and networking from a leading institute in Mumbai in 2009. My class had three girls and seven boys. That is 30 percent of female attendees. In those days, I saw many girls that would inquire about different courses. Now, the count of women has only increased in this profession. Speaking about my batch mates, especially the girls, they are now doing well in this field. One of them is working abroad as a Microsoft Systems Engineer.

    Desktop support is a start, and ladies are often employed in on-call help-desk positions at the initial phase of their career. There are many technical support BPO’s that come out with ample job opportunities. My first job in this field was as an in-house company support engineer. And there we also had a help-desk team which had a majority of girls. So, most women in this profession start with help-desk jobs, and then move on to more significant offers. When it comes to field support, most companies prefer men. For better opportunities, one must have adequate experience coupled with international certifications. After working for three to five years, they move to a higher post like systems or network engineers.

© 2011 Kannan Reddy

Comments

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    • profile image

      Sudip Chatterjee 

      2 months ago

      Two years experience at wipro third party

    • profile image

      Atik Ahmad 

      7 months ago

      currently i'am working in IO TECHNOLOGIES ,IT-SPECIALIST vashi Navi Mumbai

      4 Year Experience.

    • profile image

      Karthick 

      7 months ago

      Am ece dept which course I want to study in computer field

    • profile image

      Shivmurat yadav 

      9 months ago

      currently i'mworking in indiamart as a desktop support

    • profile image

      Nilesh Pawar 

      17 months ago

      Hello,

      Currently I'm working in Wipro info-tech, Pune as Desktop Support Engineer since Sept 2016 and Monthly Salary Rs. 9100 in-hand (with Rs. 2000 cutting). and I'm not satisfy with this Profile as I'm BE (CSE) graduate with 7.12 CGPA and nice overall criteria. This job stock my life. Switching to Java Development. looking for Change.

    • profile image

      Chris Walker 

      23 months ago

      Informative article, thanks for sharing it.

    • profile image

      Chandra Mohan 

      24 months ago

      Currently working in a company

      As Desktop support L1 engineer

      CTC 9000

      Take home 7000

      tooo poor for freshers

    • profile image

      Deepak Boss 

      2 years ago

      Freshers are treated as a slaves in this jobs.

    • profile image

      Deepak Boss 

      2 years ago

      this profession is good for salary or not ?

      BE qualification is worth for this job or not ?

      y salary is less comared with web developer ?

      Y freshers salary is too low compared with software department?

    • profile image

      rahul pawar 

      2 years ago

      5 years experience & salary per month 9700

    • profile image

      PURAN SINGH 

      2 years ago

      I'm working in Wipro in 10750 CTC and no time for job.

      It's very less.

    • profile image

      Hambeer Singh 

      2 years ago

      3 years exp mai 13500 sal wippro deti hai

    • profile image

      manohar 

      3 years ago

      Good

    • profile image

      Shakir 

      3 years ago

      Chilled job at times, but very less payed. Can't afford to work in the salary which is provided. Instead get ample experience in the field and work outside india.

    • profile image

      Hunny 

      3 years ago

      Iam working currently in wipro

      but his provide sallary 9 thousand

    • profile image

      Thyagarajulu 

      3 years ago

      Its good post

    • profile image

      sam 

      4 years ago

      nice work

    • profile image

      Ravi 

      4 years ago

      ok..this explanation is good..this field to give good scope or not?how to move my life in this field..what is salary after one year exp of this field?

    • kannanwrites profile imageAUTHOR

      Kannan Reddy 

      5 years ago from Mumbai

      @Sandeep Roy Chowdhury Thanks for your comment.

    • profile image

      Sandeep Roy Chowdhury 

      5 years ago

      description is good but mentioned salary is actual.Because companies do not recruit directly.They recruit through a third party so all the engineers are outsourced. as a result no one can get more than 10,000................??????????

    • profile image

      Ravindra 

      5 years ago

      Nice Comments but in India salry is not as it is..because all are we outsourced.

    • profile image

      vikram 

      5 years ago

      Thanks

    • profile image

      vinod 

      5 years ago

      beautiful description

    • profile image

      Bhanwar Rathore 

      5 years ago

      india me 6000 ya 7000 last milta hai sali company chusti pura hai engineer

    • profile image

      sanjay dey 

      5 years ago

      you are absolutely right but in india (Kolkata) salary is 84 k per annum

    • profile image

      Amit kumar Kushwaha 

      6 years ago

      Excellent passion

    • profile image

      magesh 

      6 years ago

      excellent post its gr8

    • profile image

      Bhupinder singh 

      6 years ago

      good passion

    working

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