Doba Review After a Full Year of Use
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I work for an internet retailer that uses Doba to add to their available products. I am in charge of all sales that use it. I have been working with this company for about a year now. Over the course of one year, I have processed over 300 orders involving this product. This is my experience with them, you can decide for yourself if your $50 is worth it for you and your company.
Even though there are a lot of products (over 2 million claimed) at great prices, most of them have a drop ship and shipping fee. Here are two real examples:
1. Let's Tackle the ABCs (a toy for kids.):
Doba price: $35.01
Drop ship fee: $0
Amazon price shipped: $40.77
2. Garmin 205w Navigation
Doba price: $120.23
Drop ship fee: $0
Amazon price shipped: $91.98
These are just two random items that I pulled out from their front page featuring items. I have also searched almost every working day to find cheaper items. While there are some that are cheaper than Amazon, there are also some that aren't available. However most of the ones that are cheaper are only cheaper by minuscule amounts.
Here is one we have sold on our site:
Timex Ironman T5J721
Doba price: $27.09
Drop ship fee: $0
Your profit: $2.90
Keep in mind, this is only if you can sell it for $29.99. Most retailers try to beat that price which lowers the profits a bit. Please don't forget that you have to pay your credit card processor, which can cost anywhere from 50¢ up to even $1.75 depending on who you use.
You'd have to sell 20 or 30 of them to make up the monthly fee.
Most items ship out somewhere between 2-5 days, in which your customer will receive the product at the door in in 5-15 days, depending on where they live. This will vary greatly. For example, I have had two different orders take up two weeks to ship out!
Another note: I'm also going to add that magazine subscriptions take up three months!
Shipping Accuracy and the Internal Customer Service:
Of the 300+ orders I've processed, more than 30 of them have had problems, in which I had to contact Doba for help with the issue. The issues can include delayed shipment, wrong items, broken items, etc. Here is an example of the process of the order:
A customer ordered an ice cream maker for the site. The profit on this item was approximately $2 for us—we sold three that week. The customer received the item in seven business days (a week and a half,) then contacted us, saying item was broken. We attempted to request a new item sent to customer via website. Website says: "This supplier does not accept returns or refunds."
We then contact Doba immediately using their chat system for them to ship out a new order. The operator tells us that she placed a request for us and that they will contact us back in 1-3 business days to give us instructions. We relay this information to the customer. Then, we don't hear from Doba after a whole week (meaning there's been no contact between us and the customer, either.) The customer complains, naturally.
We contact Doba again. The same operator says she'll look into the issue. We relay this information back to the customer. We eventually had to order the item again from Doba to make sure the customer got the ice cream maker. He gets it a week and a half later. At this point, it had been two and a half weeks with no initial instructions from Doba. I contact them again via chat to request my money back . . . and they don't contact me for three months!
Finally, however, they credited me the refund.
This is only one example of 30 that have come with similar issues, I accurately document each one of them. There are many more where I haven't even gotten my money back and I presume Doba thinks I've forgotten about them. There are no similar transactions involving refunds that have actually gone smoothly.
Not all of their suppliers take returns. The ones that do charge a restocking fee that can take up to 20%. I have had one successful return. But the steps required to return are long:
- Request a return.
- Wait 1-3 business days for the return number and instructions.
- Then, you have to send that to the customer.
- The customer will have to send you a tracking number. If they don't, you don't get your refund.
- Once Doba receives the item, they will process it and credit your money.
This successful process took a total of two weeks.
My company uses Doba and I'm sure they're not making any money off of it. Especially after paying the $50 monthly fee and for an employee (me) to manage the account and put out the fires.
If you Google this, you may find that many people who say that Doba is the only good source for drop shipping. However, bear in mind that they may be part of a referral program where they are given $20 for each person who signs up. You should ask them directly if they even use it.
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