Livingsta shares her positive experience in business administration, customer service and education.
What Is Performance Management?
Performance management includes activities that ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organisation or the performance of a department or an employee, or even on the processes involved to build a product or service. It can also focus on any other of the many areas in an organisation.
Performance management consists of systems or processes. These processes are set up to ensure the following:
- Any work that is carried out is planned
- Expectations or targets are set for every work.
- The performance of every task, project or small piece of work is monitored
- Staff has the ability to perform the work they are allocated
- Staff receives help with their performance and development enhancement.
- All the performance stages are recorded for future reference and to help other employees.
The organisation or team has to make sure that the teams or individuals who perform best are rewarded. This helps with motivation and the urge to perform even better.
The following skills are essential to managing one’s own performance effectively in a business environment.
- Analysing and planning
- Numerical skills
- Communication skills
- Presentation skills
- Knowledge of information and technology
- Decision-making and problem-solving skills
- Organising and researching
Every person has to be accountable for their own work. We also need to have the skills to negotiate realistic targets; only then will we be able to produce a quality outcome.
When I plan to work on something, I plan the time it will require, the resources that I will need, and the method that has to be used to complete the task. I make sure I finish my tasks in time to meet my deadlines.
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I also accept my mistakes and take responsibility for my own mistakes. I reflect on my mistakes and learn from them. It helps me research and find out the best methods to work on a task, and to follow policies, procedures, guidelines and the organisation’s code of practice.
When working in a business environment, I make sure I set high standards for my own work, and I work hard to achieve those standards. I am always ready to face pressure, as pressure comes up quite often when we have a very low number of staff. I am ready to face emergencies and difficult situations. Facing new challenges improves my work experience, and also gives a positive impression to the team, that I can be trusted. I also make sure that I treat other people with honesty, respect and consideration, and support other people.
To improve my own performance I encourage and accept feedback from other people. After that, I evaluate my own work and use feedback from other people to identify which areas I should improve. I put solutions into practice and test how effective they are. If I need any support with training or further learning and development I speak to my manager and get trained in order to improve my performance. I then review my progress and update my plans for improvement and learning.
Using Personal Statements
I have also submitted a personal statement on giving and receiving feedback. Please have a look!
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.
© 2012 livingsta
Sabina on February 13, 2018:
2.2 Describe how to evaluate the current requirements of a work role and how the requirements may evolve in the future
2.3 Describe how to identify gaps between current knowledge and skills required for achieving objectives.
2.4 Explain how to set objectives which are SMART
2.5 Explain how to identify your own development needs