20 Tips on Being a Great Boss
A Good Boss is a Great Leader
I have been a supervisor for over 10 years. In that time I have supervised multiple units with a combination of over 30 employees, some of those being supervisors themselves. I have handled employee discipline, evaluations, and other issues in regards to how to be a supervisor.
Becoming a New Supervisor
When you find yourself in charge of a team or organization, you become three things:
- Boss - This is someone who tells others what to do. This word can mean both something good or bad. After all, it wouldn't be called being "bossed around" for nothing.
- Supervisor - This is someone who oversees the operation and makes decisions that could impact the team.
- Leader - This is someone who leads by example. This provides a positive influence on the team. To leaders, the employees aren't treated like tools to be used.
You don't want to be just one of these. In fact, you need to be all three. Read on to find out how to be the best boss, supervisor, and leader you can be.
Are you currently a boss or supervisor?
A leader is one who knows the way, goes the way, and shows the way.— John C. Maxwell
20 Tips on Being a Great Leader
- Communicate. Always communicate with your staff. The longer you delay information, either to everyone or to one person, the more difficult it will be for your staff to prepare for changes and listen to you as a leader. This also allows you to be transparent with your staff.
- Do not assume anything. Just because someone made an error or mistake once, don't assume they will always do it again. The same goes on the flip side. Just because someone always does good doesn't mean they will always do good. I have had employees go from good to bad, and bad to good.
- An employees problems may not be related to the job. Employees can have problems outside of their work that could affect their work greatly. It takes communication and talking to your staff member one-on-one to learn what that problem is and supporting them in getting better.
- Forgive their mistakes. Just because an employee makes a mistake, you shouldn't note it down in an evaluation or immediately write them up for it. Mistakes happen. I have made mistakes. It's how we learn and grown in our positions. But on the other hand...
- Don't ignore multiple mistakes. If an employee continues to have a problem with a job task, ensure you keep track of those mistakes. Work with the employee to fix the problem. Don't write them up or downgrade them on an evaluation without giving them a chance to improve.
- Watch your tone and attitude. If you walk in the office in a bad mood, everyone will catch that same bad mood. If you are flippant about a decision made by the higher-ups, your staff will be as well. If you walk in with an ego, it will be an immediate turnoff to your staff. Your staff will look to you to see how to act and what is appropriate. If necessary, hide how you truly feel for the good of your unit.
- Encourage your staff. If you see a job promotion someone would be good for, encourage them to take it. Always train your staff to take over your job. Help them grow. Not only is it good for the office, but it will make you look good if you want a promotion yourself.
- Visit with your staff. Go walk around to the various offices or workstations where your staff work. Ask what is going on, have small talk with them, etc. I spend maybe an hour a day doing that. They think I am being nosy, but I am simply getting to know them. They eventually relax and even like it.
- Ask for feedback. Let your staff give feedback on decisions made in the office. They do the job daily - you don't. If you come out with a policy, let you staff review it. They may have a better way of doing things. It doesn't matter how the task is done, as long as it is done in the end and achieves the desired results.
- Sick leave. I still have the problem of assuming someone is lying when they call in sick. It's hard not to think that once you learn how the person is. You can't do that. It makes your staff feel guilty when they get sick and feel like they have to come in. Instead, be understanding. If you see a pattern of excessive sick leave abuse, you can investigate it. Never pry into why someone is sick, otherwise you would be violating law. Talk to them and ask if there is anything you can do to help. Say that you have noticed they have been sick a lot lately and you want to see if you can help them resolve any issues.
- Be consistent. Don't discipline someone for something, but fail to discipline someone else for the exact same thing. The same with your decisions. Don't be all over the board when it comes to the decisions you make. If you are consistent, then your staff will know what to expect from you.
- Don't be nit-picky. Don't sweat the small stuff. There is no point except that you will be suffocating your employees and giving them an excuse to leave the job. Once they see you don't come down on them hard about the small stuff, they won't make mistakes. They will be more relaxed.
- Provide feedback. Don't wait until a yearly evaluation to tell an employee how they are doing. Give them feedback all year long. You don't have to give them a full report. But you can at least say they are doing great in an area or need more work in another area.
- Show compassion. If someone is having a hard time at home, then give them the opportunity to take time off. If they are burnt out, then find something else for them to do. If you show them that you care, then they will be more apt to come to you with future problems.
- Learn personalities. Everyone is different. Just because you can be direct with one employee doesn't mean you can be direct with another employee. Learn how someone reacts to any given situation and adjust accordingly.
- Encourage change. Change happens everywhere, especially in the workplace. You may move locations, laws could affect how you do business, or a downturn in the economy may slow down sales. Don't discourage change when it happens, even if you disagree with it.
- Share responsibility. Often times a job responsibility is given to a supervisor because of lack of staffing, having incompetent staff, etc. However, as times change you will find that you can pass on duties back to your staff. Don't hog all of the important duties to yourself.
- Show your flaws. If you make a mistake or have made a mistake before, and it is relevant to a current situation, then bring it up. This will show your staff you are just as vulnerable to mistakes as they are.
- Listen to your staff. Always give your staff a chance to speak their mind. Maybe they have a good idea or they just want to vent. Stop typing on the keyboard, turn around, and look at them while they talk. They will appreciate it.
- Relax. There are times you have to let your guard down. Share an embarrassing story about yourself. Joke around with your employees. Show that you are a human being as much as being a supervisor.
Which word gives you a negative impression when talking about someone who is in charge?
My Mentor Was a Supervisor
I always thought that having a mentor was a bad idea and was even corny in this day and age. But then I met someone in my job who eventually became my mentor. I am unsure if he felt that way, but he really encouraged me to speak my mind and I know I became a better leader because of him.
Are You a Good Supervisor?
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How to Manage People and be a Better Leader
What do you think is the best way to learn to become a supervisor?
Good Boss vs. Bad Boss
Your staff will respect you.
Your staff will show you little respect.
Your staff will go out of their way when you need something of them.
Your staff will purposely not listen to you unless they have to.
More people will want to work for you.
You will find people wanting to leave your department.
Customer service will be better with a happy staff.
Disciplinary issues will come up more often.
You'll be recognized by those above you for being a good boss.
Risk being disciplined, being demoted, or losing your job.
Will find that work is caught up and done correctly.
Overall lower quality of work from your staff.
Staff will volunteer for overtime.
Staff will miss more time just to stay away from you.
My Experiences on Being a Supervisor
I am going to share some of my experiences when I was a new supervisor. This proves that no matter how much experience you have, you will never be prepared for the unexpected.
- I was in charge of three people and was considered to be a 'working supervisor'. An employee decided to take a break in an unauthorized area and disrupted the work of another employee. When this employee finished their break, I dressed this person down in front of the other staff members for taking a break in another work area. So what did I do wrong? I disciplined this person in front of others, instead of doing it in private. Soon after that, another employee took a break in the same unauthorized area and disrupted the work of an employee. The first employee I disciplined was upset I didn't do the same to this other one right away. I had actually planned to wait until the employee finished their break to be consistent. I didn't, I listened to the first employee and stopped it right away. That started another problem in itself. Anyway, this event haunted me for years. The first employee always went back to that incident on why she didn't like working with me. It caused bad blood for years. I humiliated her in front of others, and I didn't establish taking breaks in an unauthorized area was wrong for my entire staff from the get go.
- I used a poor choice of words. By this time I was in charge of over ten staff members. I was holding a staff meeting and ended up talking about a new computer system. I was discussing it and stated that newer employees wouldn't have a problem catching on, since they don't know how the other system works and wouldn't confuse the two. But our older employees may have an issue since they are used to the existing system. One of my employees who was older in age took offense, assuming I was referring to her age. I should have used the words existing or seasoned employees. But this proves that your staff will listen to each word you say and take it to heart. This incident almost turned into an official complaint, but luckily it didn't.
- I was nit-picky from the start. If someone didn't initial something, didn't put a paper in the right place, etc. I would ding them on it. They wouldn't be written up, but I would bring it up to them. In time all of my staff resented me and felt like they had to be perfect in order not to get in trouble. It took a good year for me to drop that habit, but it took another year for staff to realize I didn't do that anymore.
- Jokes. Even my jokes were taken the wrong way. In this case we hired a new employee who only ended up lasting four days. In this situation I was introducing her to someone else and we were talking about our staffing issues. I said something along the lines of, "At this point we were taking anyone we could get, so we got you." It was a joke, just to meant to imply we were taking anyone who wanted the job since the spots were hard to fill. Well, the employee who I introduced the new employee to complained about the joke. She said the new employee could have taken offense to it, etc. Funny thing was is that she didn't. But my boss still had to talk to me about it. A few other times my jokes were taken out of context. So I cut them off. In time people were complaining I wasn't talkative and casual enough, and just talking about work instead. I couldn't win. In time though I found a balance between it all.
- I failed to communicate to my staff. My boss authorized everyone to work overtime again due to the budget improving. I didn't mention it to some of my employees. In fact, I totally forgot. But some knew about it and were working overtime. Another employee found out about it and became upset because she thought the employees working overtime were receiving preferential treatment. That made me realize that I need to pass on information as soon as possible to avoid problems like this.
- I failed to understand that staff needed to take time off work. During one of my evaluations, my boss stated that I wasn't as understanding as I should be when staff need to take time off work, especially when sick. This has always been something that is difficult for me. In one case, a staff member was taking a lot of time off for a relative that was sick. Unfortunately, the relative passed away. I went out of my way and offered to give her some time off if she needed it.
- I didn't greet my staff when I saw them. In a unit that had multiple shifts, I didn't always greet staff as they came in at the beginning of their shift. One person even complained about it. Even though I didn't have to greet them, I took the time to start doing so. It made a real difference and let them know they could approach me when they came into work.
Have you ever had a bad supervisor?
A Good Versus a Bad Supervisor
Bad Boss Horror Stories
I have some experiences I want to share when I was supervised by a bad boss. I was just getting used to working in the job, so I didn't know the laws or rules regarding employee rights. I wish I did at the time. This supervisor stepped over the line multiple times. Here are some of my stories:
- My boss tickled me. That's right, my boss (a female) tackled me (a male) to the ground and tickled me. She was even laying on top of me. Very inappropriate. Now it was all in good fun and I wasn't offended, but what if someone was? This would get someone fired and could result in a potential lawsuit.
- She called me in my off hours and yelled at me. The situation was that she was going to have me switch to another shift so that a poor performing employee could be properly supervised on my current shift. She told me not to tell anyone about it. She then said she was going to talk about it to another supervisor before making the final decision. Well, she left for the weekend and she didn't say a word to me about it. So I asked the other supervisor about it and she said she didn't know anything about it. This bad boss called me in my off hours and yelled at me for telling the other supervisor. I reported her for the incident, and she threatened to write me up if I did it again. Afterwards I found out she was told not to write me up for the incident and she was in the wrong, but she didn't share that with me.
- She had an affair while at work. Now I know a lot of couples meet at work, but she was focusing more on her relationship than the job. She would shut the door in her office for hours at a time to be with this other employee. I would call her to ask her something, and she would rush me off the phone. I eventually called her out on it during a meeting, and she was hurt by my actions. She was definitely in the wrong.
- She yelled at me from bringing the wrong rolls. We were having a pot luck at work at I was supposed to buy rolls. I really didn't have experience in cooking, so I purchased brown and serve rolls. My boss yelled at me in the office for buying the wrong rolls, even though there was enough time to prepare them for the pot luck.
- She failed to lead the group. She let us do whatever we wanted. When she did discipline us it was too harsh and handled improperly. I even got away with stuff I wouldn't let my own staff do. She never found a balance. Instead, she went from one extreme to another.
Is everyone capable of being a supervisor?
It's Your Ship
I have tried to read many books on management, supervising employees, etc., but I could never get into them. However, this book, It's Your Ship, is different. It recounts the efforts made by a navel officer to lead the officers on his ship.
It's a great book that reaffirms and provides new insight on supervising employees. I recommend this book to all supervisors, no matter the experience level. It's a short read that's quite worth it.
Have a story to share about your experience as a supervisor or being supervised by a supervisor, good or bad? Then share them in the comments below.
© 2012 David Livermore