Management: Doing What it Takes, Even When it Sucks

Updated on January 12, 2017

A Little About Me

To get started I should probably tell you a little bit about myself. I am a manager at a fast food restaurant. Management at different establishments vary, so this is based on my experiences as a manager in the food industry.

With that being said, you should also know. I have a big heart. I am a very compassionate person. I hate to see anyone hurting and I happen to also be an empathetic person. I have put myself on your emotional level and I can relate as though I am there with you. It is a blessing and a curse. The biggest problem with this is for me in management, it is a flaw. It makes certain aspects of my job absolutely miserable for me. I despise having to reprimand people as I don't particularly enjoy confrontation and don't even get me started on having to fire people. It is all apart of management, whether I like it or not.

Which is why I have become fond of saying, "Don't make me do my job."

I may hate that part of my job, but when it comes down to crunch time, I will make the hard calls. Can you?

Speaking Up and Speaking Out

When you happen to be one of those people who are none confrontational or just plainly introverted, having to deal with confrontation daily can be your own personal hell.

Believe me, I know.

If you want to move up in your career though you must be fully aware of everything that it takes, and that includes being confrontational even when it isn't your thing. Its draining, its stressful, and I cant name one person that I know personally who actually likes having to get in another persons face about anything, but its all apart of the job.

I'm a soft-spoken person. I prefer knowing what the problem is, assessing it, and coming back to it later after I have had time to analyze everything. You would never know that watching me on my job. I get loud, I tell people what to do, and I adjust the problem on the spot right when I realize something is going wrong. (Which you have to train yourself to be extremely quick at or else its your butt on the line)

When I first started out, I didn't say a lot of anything about anything. It is just who I am. Even to this day I do deal with confrontation outside of work really and I have been told I am a completely different person inside of the work place than I am outside. Sometimes, that is just what it takes. While I don't like to speak up and speak out and I don't enjoy people being mad at me, I had to learn the hard way that I have a choice. Either be the good guy and have everyone love me and risk my job, or be the bad guy, secure my job, and actually have people respect me and my authority. It is a tough call, especially when you have the kind of heart that I have, but it's one that you have to make. Before you walk in that door, your game face goes on, your personal feelings get left behind, and it is all business.

Can You Be the Bad Guy?

A big part of the management position is having to be the bad guy. I hate this part.

I honestly feel like somewhere in the list of job requirements it should list:

  • Ability to be heartless
  • Ability to put business before employees
  • Backbone of diamond (because steel simply isn't strong enough)
  • Assertive and Confrontational
  • Ability to withstand extreme pressure daily (40+ hours a week)

I can admit that I do not have to be the bad guy often. In the restaurant that I work in my team is great. I do not have to reprimand people on a day to day basis, but when I do, I hate it. Do I do it anyways? Yes. Do I skirt around the issue to avoid confrontation? No. Do I wish I could? Well Yeah!

It is hard not to grow close and to care about people that you are around 40+ hours a week. You get to know your workers on a personal level and therein, it can become personal when you have to do things like, fire one of them. Especially if you happen to be fond of that worker. I am speaking from experience, it can be a devastating experience for both you and the worker. You must remember in these moments though that if you are rightfully firing someone for violating company policy that they were aware of, then it is not your fault and you should not feel guilty for doing so. It is much easier said than done, but it is a must to understand when you are in a management position. Yes, people will look at you as the bad guy. Are they going to look at you as a hero if you take one for the team and lose your job for someone else? Possibly, but you'll have your 15 minutes of fame and then they will move on.

Being the bad guy is a job requirement.

Ask yourself this. If you knew an employee didn't do their job and it caused everything to go awry that day and your boss approached you and told you that it was crunch time. You had to fire someone over how bad the day was, and its your choice. Either you fire someone or you get reprimanded for what happened (even though it wasn't your fault and you knew whos fault it was), What would you do?

Could You Fire Someone That You Liked?

See results

How to Be a Good Manager

Being a good manager can be hard, demanding, and exhausting. It is definitely easier to be a boss, and just sit on your butt, tell people what to do, and point a finger when things go wrong. It is not easy to jump in, help, accept blame when you mess up, and actually contribute.

You have to maintain a good attitude, no matter how stressed you get, and still convey the message that you care even though you have to law down the law.

Just because parents must discipline their children does not mean they do not care. The same can be said about managers and business. Just because we have to reprimand people for doing wrong does not mean that we cannot get the point across in such a way that says, "We will not tolerate this. We care about you, you are a good worker, but this is unacceptable."

At the end of the day, when you clock out and leave, as much as you wish you could leave everything behind, you can't. You have to come to peace with yourself about doing your job, the hard parts and the easy parts, and figure out what is more important to you. Being the good guy, or being the bad guy. Only you can decide what you are willing to do to move up in the business and what you are not willing to do, and no one else can make that call for you.

If you want to be a good, successful manager, my best advice to you is lay down the law but don't neglect to spread the love either. You want to be respect, not feared. Admired not hated. Being a manager in any business is a very large responsibility and not for the faint of heart, but at the end of the day you can help people grow and discover themselves. It is a rewarding position, you just have to be prepared and aware of all that comes with it.

Questions & Answers

    Comments

      0 of 8192 characters used
      Post Comment

      No comments yet.

      working

      This website uses cookies

      As a user in the EEA, your approval is needed on a few things. To provide a better website experience, toughnickel.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

      For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: "https://toughnickel.com/privacy-policy#gdpr"

      Show Details
      Necessary
      HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
      LoginThis is necessary to sign in to the HubPages Service.
      Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
      AkismetThis is used to detect comment spam. (Privacy Policy)
      HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
      HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
      Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
      CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
      Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
      Features
      Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
      Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
      Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
      Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
      Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
      VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
      PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
      Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
      MavenThis supports the Maven widget and search functionality. (Privacy Policy)
      Marketing
      Google AdSenseThis is an ad network. (Privacy Policy)
      Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
      Index ExchangeThis is an ad network. (Privacy Policy)
      SovrnThis is an ad network. (Privacy Policy)
      Facebook AdsThis is an ad network. (Privacy Policy)
      Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
      AppNexusThis is an ad network. (Privacy Policy)
      OpenxThis is an ad network. (Privacy Policy)
      Rubicon ProjectThis is an ad network. (Privacy Policy)
      TripleLiftThis is an ad network. (Privacy Policy)
      Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
      Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
      Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
      Statistics
      Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
      ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
      Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)