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NVQ Level 3 Diploma in Business and Administration: An Outline

Updated on April 22, 2016
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Livingsta's positive experience in business administration, customer service and education motivated her to share her experience with others

Introduction:

This is my experience and work all along the complete course of my Level 3 diploma in Business and Administration. In order to pursue this course, one has to already have experience in an office environment, and be well versed in office based skills. Candidates who wish to move on into a managerial role, or who are already in a managerial role, can do this course, where they can show their ability to negotiate with clients, suppliers and colleagues, supervise work and people and also effectively manage and contribute to the smooth running of the office. There are a variety of units to choose from depending on the candidate’s role in their office, as each office functions differently and each organisation and department has different roles for their administrators. On completion, one can look to start preparing for a line management role.

Any questions or areas that would have had confidential information have been left blank, as they can not be published for public views. Kindly bear with me, but if you have any queries at all, you can contact me, and I am ready to help at the earliest possible. Also there are areas where I would not have done written work, but covered those areas through observation and questioning sessions, or persoanl statements or witness testimonies etc. If you have any queries in those sections too, please feel free to contact me. Thank you for understanding.

P.S: On a kind note, please do not copy anything submitted here and display them in your file. This has been published here, purely to help you gain an idea / understanding of what they expect you to write and how you have to write. You will have to relate to your own work area and organisation and stick with it while preparing the files. Thank you for your co-operation.

Qualification structures:

In the OCR level 3 Diploma, the candidate is expected to complete a minimum of 40 credits. Units for this qualification are classified as

  1. Group A mandatory units
  2. Group B optional units
  3. Group C optional units

Out of the 40 credits, 13 credits must be from the Group A mandatory units, a minimum of 14 credits from Group B optional units and a minimum of further 12 credits from either Group B or Group C units. A few combinations of units are barred. Also, out of the 40 credits, at least 27 credits must be from units at Level 3, and others can be units from Level 2.

Progression opportunities:

Candidates who successfully complete this qualification will get recognised to progress into Level 4 qualifications in Business and administration. These qualifications are evidences of work personally performed by the candidate and hence help with progression in career.

Choosing Units:

Units chosen by different candidates differ because everyone performs different roles in an office or business environment. The units that I chose are as follows.


  1. Manage own performance in a business environment (Group A mandatory unit, Level 3 unit, credits – 3). I have posted a personal statement for this unit, please have a look.
  2. Evaluate and improve own performance in a business environment (Group A mandatory unit, Level 3 unit, credits – 3). A personal statement has been included for this unit. Also a personal statement on giving and receiving feedback has been published, which is relevant to this unit.
  3. Work in a business environment (Group A mandatory unit, Level 3 unit, credits – 4). Also a personal statement has been included for this unit.
  4. Communicate in a business environment (Group A mandatory unit, Level 3 unit, credits – 3) This hub is divided into 2 parts (i) Communicate in a business environment-NVQ Level 3 Diploma in Business and Administration-Part I, (ii) Communicate in a business environment-NVQ Level 3 Diploma in Business and Administration-Part II
  5. Work with other people in a business environment (Group B optional unit, Level 3 unit, credits – 4). A personal statement on giving and receiving feedback relevant to this unit has also been published. Also there is another personal statement relevant to this unit.
  6. Produce documents in a business environment (Group B optional unit, Level 2 unit, credits – 4)
  7. Plan and organise meetings (Group B optional unit, Level 3 unit, credits – 5). Please find a personal statement for this unit!
  8. Use diary systems (Group B optional unit, Level 2 unit, credits – 3). A personal statement has been included for this unit too!
  9. Take minutes (Group B optional unit, Level 2 unit, credits – 4). Please do find a personal statement relevant to this unit!
  10. Handle mail (Group B optional unit, Level 2 unit, credits – 3). Please see a personal statement for this unit
  11. Order products and services (Group B optional unit, Level 3 unit, credits – 5). Also there is a personal statement for this unit

Scoring points:

Each unit will be assessed on various criteria. There are evidence records and assessment records, and there is a minimum that has to be scored in every unit in every section. You will understand it very clearly if you look at the handbook provided during the start of your course which will probably be provided on your induction day / period. Assessments are based on knowledge of the subject area, observation and questioning, a personal statement you write about your duties, what you do etc, witness testimonies from your managers or colleagues who would have observed your various tasks and also through evidences gathered during the course of your diploma or certificate. I have included a few personal statements wherever possible. Please go through the links to check, and you will get a clear idea of what I am talking about!

I will be linking each unit to the relevant hubs as I post them. I appreciate any suggestions or extra information that you think would be beneficial if added. Also, if you have any queries, please feel free to ask. I will try my best to answer. More details including units and paperwork are available on the website. I am writing these hubs purely to help people who will be and who are working on their NVQ diplomas. Good luck !!!

P.S: On a kind note, please do not copy anything submitted here and display them in your file. This has been published here, purely to help you gain an idea / understanding of what they expect you to write and how you have to write. You will have to relate to your own work area and organisation and stick with it while preparing the files. Thank you for your co-operation.

Develop a presentation

Explain who needs to be consulted on the development of a presentation:

A presentation is a means of communication that is used in a variety of situations. It could be for a small group of people, for a meeting, for a huge audience or just for briefing a team. Also presentations could be either formal or informal. In order for someone to present the information effectively, the presenter should take into account the audience, their level of knowledge on the topic that one will be presenting and their interests, as an efficient presentation needs to focus on these and the presenter needs to be prepared to respond to the audience. In order to achieve this, careful planning is essential failing which the presenter will fail to keep the audience involved, engaged and interested.

Before even preparing for the presentation, one needs to get in touch or consult with the coordinator or the person in charge of the event, be it a meeting or a conference or a discussion. It would also be better if possible to get in touch with a few members from the audience to get an idea of what their knowledge is relating to what will be presented, what they would like to gain or understand from this presentation, what they would like to benefit from through this presentation and what they will be doing (in terms of applying the information presented) following the presentation. In order to achieve a positive outcome through the presentation, careful consultation with the coordinator or person in charge or the audience or all if possible is very important. This will help one to effectively plan the presentation and make decisions relating to the design and presentation.

Also it is important to consult the venue before the presentation and maybe even visit the venue physically a day or two before the presentation to see what facilities are available and if anything needs to be taken along for facilitating smooth presentation. You will be able to plan if any arrangements or settings need to be changed in the room or auditorium including the seating arrangements, audio-visual systems, IT related, etc.

It is also important to consult the chair of the meeting to see how much time will be allocated for you and how the presentation has to be done. For example, if you need to follow a certain style or format and if the presentations have any guidelines that one needs to adhere to, anything that needs to be mandatory as part of the presentation, etc. This will help you to carefully plan your presentation in terms of how much can be accommodated efficiently and effectively within the given amount of time and also help you decide your presentation method.

Once you are prepared with the materials for your presentation you can consult your manager to make sure that your presentation meets the audience’ needs and adheres to all the guidelines. It is always good to have a second opinion and get presentations reviewed by an experienced person and take into account their point of view.

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    • livingsta profile image
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      livingsta 4 months ago from United Kingdom

      Hello Dalton,

      Thank you for stopping by. I have looked for Unit 214 on the OCR website and have come across this unit "Prepare text from notes using touch typing (40 wpm)." Is this the unit you are looking for? I can see that this is a Level 2 unit with a Credit value: 3. I have gone through the Assessment Criteria for this Unit and it is very similar to a Level 3 unit with credit value of 4. I have already published a hub (Produce Documents in a Business Environment) with all these information. Please follow the link below to have a look at this hub.

      https://toughnickel.com/business/Produce-Documents...

      If you have any more questions relating to this unit, please feel free to get back in touch. Thank you again and all the best :)

    • Dalton 4 months ago

      Hi Livingsta,

      I was just wondering if you could help me out I'm doing a Level 3 business administration , and i am stuck on unit 214 on learning assistant.

      If you could help me out in anyway that would be great thankyou :)

    • Joe 8 months ago

      Just amendment to my previous post, I must apologise for addressing you by the wrong name.

    • Joe 8 months ago

      Hi Shaz,

      I'm doing a module about negotiating in a business environment and am struggling to find any resources, would it be possible to share any advice you have?

      Thank you,

      Joe

    • livingsta profile image
      Author

      livingsta 11 months ago from United Kingdom

      Hello Kristina, you're most welcome. As I am teaching right now, I do not have time to look through and respond immediately. I have added some information at the bottom of this hub now, which you can refer to for your question.

      I hope the above answers your questions and gives you some idea of who you need to consult while developing a presentation. You can relate this to your own job and collect information on who you would contact or who you usually consult with when you are given a task like this. All the best! :-)

    • han 11 months ago

      Hi livingsta do you have any info on principles of administration.

      Much appreciated

    • Kristina Stoyanov 11 months ago

      Hello . I am also doing L3 and all the materials provided were really helpful. I saw someone else also asked about ''Develop a presentation''. Just wanted to ask for any guidance/help with one of the tasks - Explain who needs to be consulted on the development of a presentation. Any help would be greatly appreciated! Thank you.

    • livingsta profile image
      Author

      livingsta 12 months ago from United Kingdom

      Hello Georgia, sorry that I did not respond to your comment. Have you completed the above part of your unit now? If you still require help, please drop a line here. All the best! :)

    • livingsta profile image
      Author

      livingsta 12 months ago from United Kingdom

      Hello Soph, sorry for the late response. I did not do unit 235 although it was a small part of my job role. Have you completed this unit now? If you still need help, please drop a line. Take care and all the best! :)

    • livingsta profile image
      Author

      livingsta 12 months ago from United Kingdom

      Hello Lucy, so sorry that I did not reply earlier. I was away. I am hoping that you have completed your qualifications by now. If you still need help, please drop a line here. Thank you. All the best! :)

    • livingsta profile image
      Author

      livingsta 12 months ago from United Kingdom

      Hello Leanne, you're welcome. I am glad that these have been useful for you. I am sorry, but I do not have any of the units that you have requested here as they were not part of my job. I am hoping that you completed your qualification successfully. All the best! :)

    • Georgia 16 months ago

      Hello, i am completing my level 3 Business Admin.. and i am really stuck on:

      Compare sources of information on professional development trends and their validity?

      PLEASEEE HELP!!

    • Soph 19 months ago

      Hello, did you ever do Unit 235 - Manage an office facilty. I have been on this unit for ages and really struggling with the knowledge side of things !! Thank you.

    • Lucy 2 years ago

      Can you help with a reflective account on resolving problems and disagreements when working with others? thanks... been looking at it for three months(

    • Leanne 3 years ago

      Hi Livingsta been having a look through the units and you have been a massive help, im really understaning what i need to do now. Have you got any info on units 207 use electronic message, 313 prepare text from notes using touch typing (60 wpm) and 340 spreadsheet software? Any help would be grately appreciated.

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Hi Jamal, thank you for the visit. I have had a look at Unit 201 and it is "Manage own performance in a business environment" and question 4.5 in this unit is "Help and support other people in work tasks." You have asked for a time when you agreed to take up a new challenge. This has to be a personal experience. You need to write down from your own personal experience at work, a time when you were asked to take up a new challenge and you agreed or it could be a challenge or work you took to help your colleagues or other departments (the question says help and support). It could be a time of crisis and may be you had to step in to help. Think of one such experience at work. You will have to write down any issues that you came across, how you sorted them and also any achievements and lessons learned. Give as much details as possible.

      I hope you are aware that all units are divided into a few sections and each section has a different assessment criteria. Similarly this unit has been divided into 4 sections. The first 2 sections are assessed based on your knowledge and experience. This will be through written answers or/and professional discussion. The rest of the sections will be assessed based on observations, personal statement (you will be writing this) and witness testimony (your manager or colleague will be writing this) and also evidence of work where appropriate.

      If you have not already looked up this unit, please have a look at the link below (unit 201).

      http://hub.me/adHRv

      And there is a personal statement for this unit in the following link

      http://hub.me/adIkQ

      Hope this helps. Please feel free to ask any other questions if you have. All the best.

    • jamal 3 years ago

      hello i am doing level 2 Nvq in business administration and i need help , the question is "Give me a time where you have agreed to take on a new challenge" ...? it needs to be based on business admin i am working in licensing department and there are many thing you can licence for example streed traiding licence or evan alcohol licence, i have done administration for both,i don't no how to put this in paragraph please could you help?????? the unit is 201 question 4.5

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Hi Shaz, I am not sure of who you have addressed to as Mariam. Anyway, I will look into this for you. All the best.

    • Shaz 3 years ago

      Hi Mariam please could you help me with solve business problems unit I am kind of stuck. please let me know. thanku.

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Hi Georgina, yes sure. You can email me. Please go to my profile page. On the right hand side, you will see a list, where you see "Fanmail" click on that. It will show an option "Send livingsta an email". Send me the details there. Hope this helps.

      I will look through this unit for you. Please email me the information that you require, with details of deadlines if any!

    • Georgina 3 years ago

      Did you also go into college and do your work their? Im stuck on unit 303 - Principles of Management Information and Producing Documents in a Business Environment?? Can we e-mail?

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Sorry Richie, I have somehow missed your comment here, just now seeing it. I hope it went ok. Please get back in touch if you still need any help!

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Good Shelby, all the best!

    • Shelby 3 years ago

      Okay, no worries. I handed in what i had done and it all passed! :) Just got to write all personal statements for my units now, fun fun fun!

    • livingsta profile image
      Author

      livingsta 3 years ago from United Kingdom

      Hello Shelby, I am sorry, I do not have it ready, but if you have any queries, or need help with anything, please feel free to contact me. Thank you.

    • Shelby Tanner 3 years ago

      Hello, i was just wondering, have you any information to help with the unit "Develop a Presentation", i have completed it, but am just wanting to make sure i have covered all major points before submitting?

    • richie 4 years ago

      Hi, could you help me out on this one? Its from BA Level 3, Unit 318 Analyse & Report Data. 2.1 - Describe ways of reporting data so that it a) meets agreed aims and objectives

      b) is accurate and free from bias

      Any help would be greatly appreciated! Thanks :-)

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