Christine McDade is a human resource professional (PHR & SHRM-CP) with over 20 years in the public sector.
Reasons to Attend Training Courses
Employers recognize the importance of investing in the employees who make up their work team. The continued education and training of the team through professional development programs display the company's support of seeing the employees grow professionally and become even more valued members of the team. When employees are able to regularly participate in professional training, they are being prepared for professional advancement within the company should opportunities arise for changes within the staff. While taking time out of a busy schedule to sharpen up on different tools can be something not received well by staff, employees should just appreciate the opportunity of stepping away from the daily grind of work and getting a change of pace. This occasion to get away also demonstrates the employer's wish to invest in the employee's overall success.
Why Employees Hate Trainings
In general, employees dislike going to training because it is a disruption in their normal routine. For most employees, there is a certain level of comfort in a routine that they develop in the performance of their regular duties. Employees, therefore, will resent having to stop their work to go to a mandatory training session. The word 'mandatory' makes it even less appealing because it means employees have no control over whether they want to attend or not. Mandatory subjects of training are usually ones that are training topics that employers require employees to attend. Employees generally like to have some input or control over what they do in the workplace. Being forced to go to training is received like a new rule or task that the employee is required to observe.
Benefits of Getting to Go to Training
Employers recognize the importance of regular training for employees in their organization. Stopping the flow of work and getting coverage for those employees who will be away from their workspace are minor inconveniences for the employer who makes training arrangements for employees. They make these arrangements in order to allow employees time to participate in training. Managers recognize that coordinating training opportunities for their employees is beneficial to both the employee and the organization. They know training provides the following benefits.
- Getting the tools to do their jobs better. Employees who are afforded the opportunity to gain knowledge from attending training sessions will eventually be better at how they perform. Managers recognize the value of employees doing their jobs more effectively and efficiently.
- Certifications. Employees who attend structured training sessions almost always receive some form of certificate of attendance or participation for attending the training session. Managers should document the training by placing a copy of the training certificate in the personnel file. Employees like recognition for such participation and should be given credit for attending.
- Building up the resume. Employees often choose to include details on their resume of training they have attended in the workplace. Areas such as customer service, dealing with difficult people, and workplace harassment are training topics that can add to the depth of an individual's training and education.
- Preparing for advancement. Employees who get the opportunity to participate in training can be viewed as preparing themselves for promotional and advancement opportunities within or outside of the organization. Employees who take classes in supervisory skills or in areas of dealing with difficult people, for example, are preparing themselves for future leadership opportunities.
Common Training Topics for Employees
Employees who attend training are going to a variety of different topics. Depending on the kind of work being done, there is always a need to stay up to date on changes in areas of specialization. Some professional certifications require re-certification work that is gained through the ongoing training that employees attend. In addition to areas of specialization, there are common workplace issues that prompt employers to send employees regularly to certain training seminars and/or workshops. Common training topics are:
- Workplace Harassment: While there are laws in place to help protect employees from being mistreated in the workplace due to their protected class, employers still must train employees and supervisors to prevent harassment and discriminatory practices from occurring. It, therefore, behoves employers to offer annual training to employees on how to keep such ugly practices out of the workplace. Sexual harassment would also fall in this category.
- Customer Service: No matter the job or industry, customer service always plays a significant place in the workplace. Since employees interact with internal and external customers, it becomes important to understand how to provide excellent service to all customers.
- Dealing with Difficult People: Whether it is a difficult situation with a customer or a clash with a personality of a co-worker, employees are able to better deal with differences in the workplace when they have gone through some time of training on the topic.
- Communication: Employees spend much of their day with co-workers in order to accomplish the goals and objectives of the organization. Knowing how to effectively and appropriately communicate with one another, both verbally and in written form, is paramount to having a productive workplace. A respectful workplace is only possible when employees communicate and interact with one another respectfully and professionally.
- Diversity: Appreciation for diversity within the work team and the customers that employees serve means having an appreciation for diversity. Employers recognize the importance of understanding diversity and will have employees participate in a training program on this topic.
- Compensation: Employees, especially supervisors, are often tasked with timekeeping. The FLSA, Fair Labor Standards Act, is the law that was passed that governs how employees are paid for hours worked at the workplace. FLSA training helps define who is eligible for overtime compensation, when overtime is paid, etc.
A Worthwhile Investment for All Parties
Wise employers recognize the value of regularly offering training opportunities to employees. Investing in their training and education is an investment in their success. By giving them the tools to deal with workplace issues and the training to perform the job in an effective and efficient manner, employers are showing their faith and support for their employees. Employees who are fortunate enough to work for an employer who values training should participate in a positive manner that allows them to succeed and prepare for future advancement opportunities.
Raj Khanna on December 10, 2017:
Hello, I am Working as Business Head at Marcep Inc. Marcep Inc. is a division of Marcep Group which has a JV with some of the major projects over the world and has entered the Asian market in sharing knowledge to the industry. It is one of the Top Corporate Training consultant in Mumbai. Marcep Inc conduct Workshop for Professional Engineers.
Christine McDade your blog is very useful for me to understand that why professional should attend the Corporate training. Thank you so Much to share your experience.
Christine McDade (author) from Southwest Florida on February 02, 2013:
Thanks. I try to enjoy the opportunity, when able, to attend training. Due to funding challenges, there has been less opportunities to get out of the office. I hope both employees and managers remember how important training is despite the obvious cost associated with it. Having better trained employees who are equipped with the necessary tools to succeed will reflect admirably on the employer. I hope you get plenty of opportunity in 2013 to enjoy good training!
David Livermore from Bakersfield, California, United States on February 02, 2013:
I love to go training and I try to encourage my staff to go to training as well. I've been to some boring ones, but most of the classes I've been to I have thoroughly enjoyed. Voted up and pinned!