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NVQ Level 3: Working in a Business Environment

Livingsta shares her positive experience in business administration, customer service and education.

Working in a Business Environment is a Group A, three-credit mandatory unit for the Level 3 National Vocational Qualification diploma in Business and Administration, offered in England, Wales, and Northern Ireland. This module helps the candidate achieve a thorough understanding of interpersonal dynamics, workplace safety, efficiency, sustainability and security.

This article will address each of the module's outcomes, explain what they mean, and how to achieve them. It will help you gain an understanding of what candidates are generally expected to write. Depending on your specific job, you will have to modify what's written here for your own work and organization when preparing your own portfolio.

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This article covers Unit 303 for the NVQ Level 3 diploma in Business and Administration, which covers elements of communication in a workplace setting.

This guide is informative and meant to walk you through the process of compiling your own portfolio. Do not directly copy anything here for your file, as your file needs to be tailored to the specifics of your job and organisation. Copying the language from this article directly is not only dishonest, but it will weaken your file.

1.1 Explain the Purpose of Supporting Other People at Work

Teamwork contributes to the overall success of the organization. As an individual, you should consider how your actions help or hinder your team's objectives. Similarly, your team has a role as part of a department or a company’s overall objectives. Individuals on a team need to support each other and see each other's work as their own.

Teamwork has many advantages:

  • It can be more rewarding than individual work, because success is shared and amplified among a group.
  • When members of a team support each other, things get done faster.
  • If you are struggling with an individual task, you can ask a co-worker for help, and vice versa.
  • A sense of shared responsibility will encourage people to take their tasks seriously, so as not to let down their colleagues.

1.2 Explain the Purpose of Helping Other People to Work Effectively and Efficiently

Helping other people at work improves productivity, intra-office relationships and morale. Moreover, supportive and collaborative workplaces are more efficient, as working together hastens problem-solving and ensures deadlines are met.

Working with other individuals helps you:

  • Communicate more effectively and learn to respect others.
  • Share work goals, objectives, priorities and responsibilities.
  • Work in a way that makes best use of your particular abilities, allowing team members to specialise in their personal strengths.
  • Solve problems more quickly and effectively.
  • Deliver work on time and in budget.
  • Receive and provide feedback, helping everyone on the team improve.

This element also asks that you understand the purpose of working with other organisations, such as a different company or a different department within your company. Working with other organizations helps you:

  • Understand different work ethics and values and how to adapt to different expectations.
  • Learn new strategies for problems similar to your own.
  • Get exposed to new services or technologies.
  • Share information and seek advice.

1.3 Explain What Is Meant by Diversity and Why It Should Be Valued

Valuing diversity in a business environment means respecting colleagues regardless of their race, gender, heritage, customs, beliefs, sexuality, physical appearance, mental or physical capabilities, and so forth.

In today's working world, we all have to work with people who are different from ourselves in either background or belief. Not only should you tolerate such differences, but you should understand the ways in which they enrich an organisation.

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Diverse workplaces:

  • Expose people to different value systems, work ethics and personality types and learn new ways to approach problems.
  • Contain a variety of views and opinions, forcing everyone to refine and modify their own stances while taking into account other's points of view.
  • Find creative solutions to problems, taking in input from a variety of angles.

1.4 Outline the Benefits of Diversity to an Organisation

The success of an organization depends upon its ability to embrace diversity and realize the benefits.

Benefits of workplace diversity:

  • You get a variety of solutions to problems in service, sourcing and the allocation of resources.
  • Employees from diverse backgrounds bring a variety of talents, experiences and outlooks.

Research shows that diversity isn't just good from a human-relations perspective, but can add real value to businesses and contribute to the bottom line.

1.5 Explain How to Treat Other People in a Way That Is Sensitive to Their Needs

This one is pretty simple: treat others the way you would like to be treated if you were in their situation. Treating colleagues with kindness means:

  • Being empathetic and relating to the way someone feels.
  • Listening closely and carefully.
  • Asking what people need and trying to meet those needs.

Try to imagine yourself in another person's shoes and imagine how you would feel if you were them. By doing so, you can usually figure out how that person would like to be treated. When in doubt, be as kind and courteous as possible.

No matter what you do, though, some people are going to be irritating, frustrating or mean, and you will have to learn how deal with them. Consider the following: