I've had my PMP certification for four years, and I wrote this article to give other people an idea of the requirements and the work involved in passing the PMP exam.
Cultural intelligence is knowledge about culture, awareness about yourself and other and behaviours of yourself and others put together. I ensure that I look at people from their point of view rather than mine, so that I know exactly how they...
Responding to changes in a business environment can be quite daunting. Understanding the causes and effects of change will help employees adapt to changes easily.
Communication through writing and electronically requires the use of some equipment you need to be familiar with.
The National Board of Certification for Medical Interpreters (NBCMI) is one of several avenues through which you can become nationally certified as a medical interpreter. Here are 7 tips that helped me prepare for and pass the 12 mini-scenarios portion of the NBCMI Oral Exam.
A customer service advisor constantly deals with sensitive data from many clients and needs to have good knowledge and understanding of data protection.
A hub on processing documents in word (at NVQ Level 2 or 3) and this part deals with identifying & entering information and combining various documents using appropriate techniques and editing tools
Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.
This unit summarises the purpose of using diaries, the types of diaries, what information are needed to input diary entries, how they are gathered, how tasks are prioritised and why. It also briefly explains how and why to communicate changes, how to solve problems relative to diary entries, and how to store them securely.
Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
Communication plays a very important role in everyone's day-to-day life, both personal and professional.
Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.
The NVQ Level 3 diploma in Business and Administration concerns Unit 303, working in a business environment.
This is a continuation of the topic "Communicate in a business environment", as requested by some audience!