Cultural intelligence is knowledge about culture, awareness about yourself and other and behaviours of yourself and others put together. I ensure that I look at people from their point of view rather than mine, so that I know exactly how they...
This unit summarises the purpose of using diaries, the types of diaries, what information are needed to input diary entries, how they are gathered, how tasks are prioritised and why. It also briefly explains how and why to communicate changes, how to solve problems relative to diary entries, and how to store them securely.
Responding to changes in a business environment can be quite daunting. Understanding the causes and effects of change will help employees adapt to changes easily.
Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.
A hub on processing documents in word (at NVQ Level 2 or 3) and this part deals with identifying & entering information and combining various documents using appropriate techniques and editing tools
This is a continuation of the topic "Communicate in a business environment", as requested by some audience!
This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality products at the same time with best value for money, and have a thorough knowledge of the supply chain and how it works.
In-depth descriptions of the various outcomes for the Business and Administration Level 3 NVQ module on communicating in a business environment.
Communication through writing and electronically requires the use of some equipment you need to be familiar with.
Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
I've had my PMP certification for four years, and I wrote this article to give other people an idea of the requirements and the work involved in passing the PMP exam.
A customer service advisor constantly deals with sensitive data from many clients and needs to have good knowledge and understanding of data protection.
Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.