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Obtaining Business Certifications

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  • Cultural intelligence is knowledge about culture, awareness about yourself and other and behaviours of yourself and others put together. I ensure that I look at people from their point of view rather than mine, so that I know exactly how they...

    NVQ - Demonstrate Understanding of Customer Service - Part 2

    NVQ - Demonstrate Understanding of Customer Service - Part 2

    by livingsta0

  • Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.

    Communicate Effectively With Customers - Part 2

    Communicate Effectively With Customers - Part 2

    by livingsta0

  • This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality products at the same time with best value for money, and have a thorough knowledge of the supply chain and how it works.

    NVQ Level 3: Ordering Products and Services in Business and Administration

    NVQ Level 3: Ordering Products and Services in Business and Administration

    by livingsta7

  • Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.

    Communicate Effectively With Customers - Part 3

    Communicate Effectively With Customers - Part 3

    by livingsta0

  • I've had my PMP certification for four years, and I wrote this article to give other people an idea of the requirements and the work involved in passing the PMP exam.

    How to Get Your PMP Certification

    How to Get Your PMP Certification

    by Max Dalton2

  • Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.

    Communicate effectively with customers - Part 1

    Communicate effectively with customers - Part 1

    by livingsta4

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