This hub deals with quality standards, customer complaints, monitoring customer satisfaction, dealing with problems and continuous growth for internal customers
I've had my PMP certification for four years, and I wrote this article to give other people an idea of the requirements and the work involved in passing the PMP exam.
Our organisation together with (______________) the Police department, the Fire department, the Health department, the Education department and also the Town & Parish Councils, works towards community engagement. They work towards...
Renewing your TCFP Firefighter certification can be confusing if you're renewing individually. This article breaks down TCFP renewal requirements, how to complete continuing education, and the process for renewing via FIDO.
Feedback is a really important part of professional development. Sharing feedback with my team, having them give each other feedback, or getting feedback from the team are all good opportunities for team members and myself to continuously improve and for me to grow in my team.
Best free online courses - a selection of some of the best courses that you can do for free, online courses and certification that you can do in your own time, wherever you are - and without cost.
A customer service advisor constantly deals with sensitive data from many clients and needs to have good knowledge and understanding of data protection.
A hub on processing documents in word (at NVQ Level 2 or 3) and this part deals with identifying & entering information and combining various documents using appropriate techniques and editing tools
Here are some detailed instructions on how to apply for a certified true copy of your PRC Registration Certificate.
A brief note on creating and modifying layout and structures for word processing documents, use of templates and styles and organising information in a document.
My experience and work during the course of my Level 3 diploma in Customer Service. Anyone pursuing this course, has to have experience in an organisation dealing with internal / external customers
Clarifying a communication is an important aspect of customer services. When talking to customers, different questioning techniques need to be used to make sure of what customers are telling you.
This unit helps a candidate understand how to plan and organise meetings, how to prepare for a meeting, how to support the running of a meeting, and how to follow up on a meeting.
Communication plays a very important role in everyone's day-to-day life, both personal and professional.
Cultural intelligence is knowledge about culture, awareness about yourself and other and behaviours of yourself and others put together. I ensure that I look at people from their point of view rather than mine, so that I know exactly how they...
Understanding business problems and their causes and understanding techniques for solving business problems, a guidance for NVQ Level 3 unit on Business and Administration
This unit gives a thorough understanding of how to take minutes, how to prepare for meetings, what policies and procedures are to be followed, how and why.
This unit covers details of all procedures that are followed while handling mail in an organization, the problems that might occur, and how they are solved and reported.
Communication is a very important tool when it comes to customer service and this involves a lot of other skills and characteristics that a customer service advisor needs to focus on and adhere to.
This is a continuation of the topic "Communicate in a business environment", as requested by some audience!
In-depth descriptions of the various outcomes for the Business and Administration Level 3 NVQ module on communicating in a business environment.
Candidates will have a thorough understanding of how to plan and prioritise work, how they are accountable to others and how that affects the business, the importance of being supportive, be able to plan and prioritise work load and the importance of doing it and be accountable for their own work.
Not all states are created equal. If you want to cut hair in a different state, you will be required to transfer your license. On the first day of Beauty School, the last thought in your mind is the possibility of transferring your state license to...
Six Sigma certification is good to have in a marketplace that values those with a proven ability to improve the bottom line and quality. How do you study for Six Sigma certification?
Learn how to support an organisation’s overall mission and purpose while working as part of a team. Business and Administration Certificate (NVQ) Group B optional unit, level three, four credits.
Nuclear welding certifications and industrial standards are set by the ASME. What are the nuclear welding standards and how do you earn a nuclear welding certification?
This unit under the OCR qualification for Level 3 diploma in business and administration helps a candidate to fully understand the complete procedures of ordering products and services, how to maintain relationships with suppliers and service providers, and how and why to go for good quality products at the same time with best value for money, and have a thorough knowledge of the supply chain and how it works.
Performance management includes activities that ensure that goals are consistently being met in an effective and efficient manner.
Candidates will have a good understanding of how to evaluate and improve their own performance by using the feedback from others. They should also be able to draw a learning plan to help them improve their performance.
This unit gives a thorough knowledge and hands on skills on the purpose of producing high quality documents, know what resources are available in the organisation / company and how to use them, follow all the policies and procedures to produce documents and use resources and stay by the specifications.
It can be difficult to navigate the process of getting licensed for professional work. This article helps streamline the process for candidate health insurance producers.
Responding to changes in a business environment can be quite daunting. Understanding the causes and effects of change will help employees adapt to changes easily.
Communication through writing and electronically requires the use of some equipment you need to be familiar with.
This is my experience and work all along the complete course of my Level 3 diploma in Business and Administration. In order to pursue this course, one has to already have experience in an office environment, and be well versed in office based skills. Candidates who wish to move on into a managerial role, or who are already in a managerial role, can do this course, where they can show their ability to negotiate with clients, suppliers and colleagues, supervise work and people and also effectively
The Staff Selection Commission (SSC) conducts open and departmental examinations for recruitment and promotion in government agencies. Age limits and minimum requirements for examinations.
Communicating using simple plain English is vital to customer service, as the customer service advisor will be dealing with clients from different parts of the world who speak different dialects.
Word processing techniques and tools to format and present documents, preparing the document and its layout for printing and also checking and dealing with quality problems
Obtaining TEFL certification is a great way to travel the world while still holding a job. That's right—you don't need to quit working if you want to travel the world. Teaching English is your go-to if you want to do both at the same time.