Technology for Business

A sound BPM methodology and automating with technology will put process ownership into your managers’ hands and cost savings onto your bottom line.

The first few seconds of a phone call has the most influence on a client. It sets the tone. I'll discuss proper phone etiquette, how to answer, how to be prepared to take notes, and how to show professionalism.

Everything you need to know about SAP Order to Cash cycle (SAP OTC). This includes FI-SD integration and configuration.

ASAP methodology is a SAP implementation methodology, a software development life cycle, that includes six phases.

Desktop support engineer jobs are increasing, and if you are looking to make your career in the IT industry, read this to learn more about the work, salary, and ways you can grow in your career.

Read this explanation of what CC and BCC mean. This will tell you the difference and include a discussion and examples of when to use CC vs. BCC. The examples are meant to be funny and satirical.

A diary system is maintained to utilise time and complete tasks and appointments in a very effective and efficient way. It helps the organisation as a whole and helps manage my own and other people’s time too. Diaries can be maintained either manually or electronically.

If you are programming your company's automated phone system, this guide will help you set it up properly to handle your callers in an efficient manner that takes into account the needs of your customers.

A free and complete software development proposal template with budget, ROI and CAGR formulas and instructions. Detailed instructions to help you prepare a winning software development proposal.

Here is everything you need to know about SAP ERP, how it works, and the different modules available.

Have you ever wondered how large companies receive simultaneous callers without getting busy signals? You need multiple phone lines and a phone company feature known as rollover that routes callers to an available line.

If you have unused web domains, you can earn some revenue with useful content and placement of ads while they’re parked. I'll explain how it's done.