A Day in the Life of a Property Manager

Updated on August 27, 2016

How I Became an Apartment Manager

While I was working my way through college at a highway-side hotel, I didn't know what career I wanted to pursue. I was able to study at the hotel office while I waited for customers to check in, so I worked full time throughout college. I changed majors at least eight times trying to land on the right one for me. I finally settled on French. I didn't plan to use it professionally; I just wanted to learn to speak French and hopefully travel to Paris one day. I studied hard, worked hard and figured the future would work itself out.

Seventeen years, one husband and three kids later, I'm glad I took the long and scenic route. I learned to speak French fluently, I've been to Paris twice, and I love going to work every day. I've even gotten to use French twice at work! The bachelor's degree and my hotel customer experience were enough to land me a job as an Assistant Manager at an apartment community. I learned everything else I needed to know while on the job.

Every day is different and I'm never stuck at my desk or inside an office. I need to get outside and walk the property at least once per day. I have to go check on apartments, residents, buildings and teams. I need to attend industry events and training. I need to take prospects on tours. I do have a good amount of computer time that has to be completed, but I am free to do that anytime it suits me. I work from home when I need to concentrate. The office is so busy it's difficult to have quiet time.

Training my staff to one day take over for me is one of my favorite parts of the job. They are almost always new to the industry, starting out with no idea what it's all about. I look for people who are smart, eager and creative. There's always a new way to do things.

Apartment Manager Duties

Every Apartment Manager needs to be flexible, smart and innovative. Most days, he or she will need to address items such as:

  • Lost and found pets. Usually the found pets get to stay in the office and be petted until their owner is located.
  • Crying residents. They are upset for any number of reasons
  • Crying employees. They're people too!
  • Lookie-Loos: people who don't really want to rent an apartment, but they want to see the model and eat the cookies
  • Urgent deadlines for reports to be sent to corporate
  • Delinquent rent. You would be amazed how many people don't pay rent on time!
  • Evictions. It's never fun to have the sheriff kick someone out of their home.
  • Vendor relations: begging your carpet installer to please lay new carpet at 6:30 the night before a move-in.
  • Floods. Water is a big issue in any multi-family structure
  • Dog poop! So many residents refuse to pick up after their pets.
  • Staffing. Average turnover in the industry is 60% annually.
  • Work orders. Sometimes as many as 60 new work orders per day
  • Vacant apartments. Getting them ready to show is a process that involves vendors, employees, blood sweat and tears
  • Trash: always trash all over the property.
  • Landscaping. It's an ongoing challenge to keep the landscaping beautiful year-round
  • Preventative maintenance. Somewhere in the middle of everything else you need to figure out when and how to complete preventative maintenance in the apartments and on the buildings
  • Budgeting. You can't exceed the very minimal budget you've been asked to work with.
  • Revenue. You must drive revenue and create new sources of revenue.
  • Internet presence. Your internet presence is so important! All new renters are looking online to see your reviews.
  • Customer relations. You have to find a way to keep your current residents happy so they will give you good reviews, refer their friends and continue to live with you
  • Technology. You need to stay current with all the newest technology
  • Marketing. You have to ensure your product is sparkling and ready to show every day. Your model must be clean, bright and inviting. You should never show a unit unless it's perfectly clean and ready for move-in.

What is your Opinion of Apartment Managers?

See results

A Model Apartment

Model Dining Room
Model Dining Room

Comments

Submit a Comment

No comments yet.

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, toughnickel.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://toughnickel.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)