BPO Job Interview Questions and Answers With Tips, Suggestions
So you are looking for a job in the BPO industry and also have a scheduled interview to appear. Are you looking for questions that you might encounter in your interview? Or you may have appeared for some interviews but couldn't get through.
Then surely this article will help you tremendously. The below page will list all possible questions that you should have in mind in order to be successful in your interview. The answer for the below questions would be better if you try to give in your own words. However, I'm providing you with some indications that as to how you should answer. Nobody can give you perfect answers, it's only you who know better of yourself than anybody else because most of the questions would be on your persona.
Some questions that require typical definition type answers are explained below.
Interviews for BPO are to my perception quite easy. The reason why I say this with so much conviction is that they don't test you on any specific knowledge of yours. They won't ask you about your knowledge, your country's History or Geography and certainly not the 2nd law of Newton. They only test one aspect of yours and that is : the way you speak English, your command over the language.
Having said that they also just not blindly test your language skills, they judge your energy level and with how much confidence you speak. Let me support this with a bold statement here. It's like saying a white lie with the highest confidence. So you know that you are not speaking the truth but still you must not for a bit let know the employer that you are lying.
Don't get me wrong that to clear a call center or BPO interview you have to lie! It's not that you have to lie about your education or provide fake certificates, not a bit, never (that might land you in jail). This is just that some of the questions that the interviewer might ask will be such that you'll have to be fluent enough in order to stand out from the crowd, which is very necessary considering the sheer number of applicants that appear for the interview.
Some possible questions that they might ask to check your fluency in English.
- Tell me what have you ate in your breakfast.
- What did you do in your last weekend?
- Describe how did you come for the interview? Of course he/she is asking about the route which you had taken, bus or any other mode of transport etc.
- What's your daily routine in life?
- What's your plan for the day after this interview?
- Do you like your father's job? Explain if you like or don't like it.
- What is your mother's daily schedule?
There can be any question that requires you to think on your feet and just speak fluently. You don't have to exactly say what you have eaten in your breakfast or which drink you had in your last weekend. It's only about your fluency and the flow in which you can talk, and the way in which you can put your thoughts clearly. So was the point of lying understood.
When is your interview?
Rounds of Selection
The company in which you are applying can have different rounds of interview. This may range from a phone interview, timed aptitude test, group discussion or an extempore (though rarely), computer proficiency test, and finally a personal interview.
There are companies in which you'll have to appear for all the above rounds and then there are companies which have only one selection round known as personal interview. For example, one may have PI and aptitude test and the other one may have telephonic interview, aptitude test with a PI, and another one may have only personal interview. Depends and varies from company to company.
1| Phone Interview
As you have may have applied for jobs via websites or by sending emails to recruiters. There may be a phone interview that you may have to clear.
Somebody from the organization will probably call you and ask for your permission for a telephone interview. After that your call will be transferred to the actual interviewer who might ask you basic questions such as "Tell me something about yourself", "what is your salary expectations?" etc.
If you are not in a position to attend the interview at that moment then ask them to schedule according to your convenience. It's totally alright if you say this.
In the BPO industry they specifically do this to check your accent on the phone.
So be prepared with all the basic questions as you might have one to crack.
Phone Interview Tips
2| Aptitude Test
An aptitude test is where you would be given multiple choice questions to test your language, thinking, and the ability to solve questions quickly. This is a timed test wherein you will be given a time limit to complete your test. This is generally a 30-minute test.
An aptitude test requires speed and accuracy, there may be questions of mathematics, English vocabulary, and logical reasoning type questions. Some questions are really very easy and some very tough. You are not required to score out of marks but more than 60% will be enough for you to proceed to the next level.
The best possible way to crack this one is practice sample aptitude test so that you get the feel of it and are confident when you actually appear for one. Search the web for some sample test. Practice it and mind you it will do wonders and is fun at the same time.
3| Computer Proficiency Test
This will be a simple computer test wherein you'll be tested for your typing speed and basic office applications skills. Most organization take this test only for people who appear for back-office job profiles rather than voice process.
If you are applying for a technical process then you'll definitely be tested for your computer skills. For technical processes having basic computer hardware knowledge is necessary.
4| Group Discussion or Extempore
Group discussion are rare in BPO interviews but still some take it. Here your knowledge about current affairs and knowledge about the various happenings around you come into play. Normally topics for GD's are sourced from current affairs or from age-old topics such as "What came first Egg or Hen", or "Tomato a Vegetable or Fruit".
Current affairs topics can be such as "Demonetisation: Good or Bad".
You have to take either the side that is for or against the argument. Whatever your decision is "for" or "against" one must justify with adequate facts and personal insights.
5| Personal Interview - List of Probable Questions and Sample Answers For BPO Interview
The below list of questions is only an indicative list and not a comprehensive list. The interviewer can ask you any type of question to check or cross-check you.
1. Tell me something about yourself
This generally is the first question that you will encounter typically in any interview. This to the interviewer is sort of an ice-breaking question which allows him/her to start the interview.
To answer this question just say something about yourself. First introduce yourself by saying your name and where you reside. Then tell why you should be hired for this post and what qualities do you have that should be good for this job. From your past experiences what qualities you bring.
Don't say anything about your family as this question is to tell something about yourself. A 1-minute introduction of yours will do the job.
2. Tell me something about your family background?
Explain about your family and what they do in life.
3. What is a BPO? What is your understanding of a BPO?
BPO as in Business Process Outsourcing, the meaning of the term is in itself. It means that a business is outsourcing some of its processes to other companies/ or a company in a different country so as to save cost.
Businesses do this to save cost. Cost is saved in labour and a company can concentrate on its core job which may be to generate new business. Other operations such as after sales support or customer care are normally outsourced.
4. What is a Call Center?
A call center is a place where large number of calls are handled. Broadly speaking there are inbound call centers and outbound call centers. An inbound call center is where a client or prospect calls, basically where incoming calls are handled. Whereas outbound call centers is a place where agents/associates call, basically where outgoing calls are done. These calls can be of product inquiries, customer care (via web, email, fax), or it can for telemarketing or business promotion.
5. What are your strengths and weaknesses?
Say them your strengths and weaknesses. There may be counter-questions to this question so answer carefully.
For example, if you say hardworking and honesty are your strengths then they may say that "It means you are not a smart worker" and for honesty they might provide you with a situation such as this "Suppose your best friend has met with an accident and has called you to take him to the nearby hospital. Hurriedly you forget your license for your two-wheeler and a traffic constable has caught you. Then what will you do, bribe the constable or pay your fine. And paying fine would take too much time. Your friend needs to see you in urgent." In this either you can be honest or save your friend.
Prepare for counter-questions to avoid embarrassment.
6. Why should I hire you?
Justify why should they hire you. Tell the qualities that you have are best suited for the job.
7. Why do companies outsource?
Explained in the second question.
8. Where do you see yourself in the next five or ten years?
Your future career goals and how this job will help you get there.
9. What is your salary expectations?
If you are a fresher then it's best to say that you are looking for a salary as per company norms or as per industry standards. Still if you are required to quote a number then say them your expectation.
If you have experience then a 20-30% raise from your previous salary will be good, in my opinion.
10. Are you comfortable in working in night shifts?
I guess this should be self-explanatory.
On a side note, learn about phonetics.
Hope you get your dream job.
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© 2011 Kannan Reddy