Common Call Center Interview Questions in the Philippines

Updated on September 27, 2016
Source

During a job interview, the interviewer’s goal is to find out whether the applicant is qualified for the position and can represent the company. They want to know whether the applicant has the qualifications that the company needs to perform the job.

Some of most important qualities that interviewers for call center jobs are looking for are:

  • Ability to communicate in English spontaneously. This doesn’t mean fluency in English. It means both fluency and comfort speaking English in unpredictable conversations.
  • Character plays a big role in every employment application. Answer all questions honestly. Giving any false information about yourself or your work experience can lead to termination of your application or worse, being black-listed by the company.

Common Interview Questions

1. Tell me about yourself.
In answering this question, don’t repeat details from your resume. This is the most common mistake applicants make. What the interviewer would like to see is your spontaneity when answering a question and the kinds of interests you have that relate to the job. Because this is the initial question, try to give an answer that will leave a positive impression.

Do Your Research

Find out what makes this company worth working for. What makes them different from other call center firms? When the interviewer asks you why you want to work there, you'll be able to tell them.

2. Why did you leave your last job?
Try to answer this question as honestly as you can without bad-mouthing your last employer. Of course we all have complaints about the company we just left, right? But the interview does not want to see that you back-stab other companies, even if they are competitors. This is where your research pays off. What you need to do is focus on the positive points of the company you are applying to work for. Tell them that as an applicant you want to join the best firm in the industry.
3. Why apply for this call center job?
Don’t give a sugar-coated answer to this one. Just give the most honest answer you can. It is practical to work at a call center. You get benefits like HMO medical coverage, night differential wages, allowances, and a high salary.
 
4. What are your weaknesses?
When answering this question, turn your weakness into a strength or at least something positive. The most common answer is to say that you are a perfectionist. But this can also be seen as a a weakness, because as a perfectionist you may be so particular about the quality of your own work, that it takes you forever time to finish a task. This example is also a little cheesy and obvious, so try to think of your own “weakness.”

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5. How do you provide excellent customer service?
We all know that customer service means addressing the client’s concern. Excellent customer service means providing additional service above and beyond addressing the client’s inquiry. At the end of the day, the client was pleased about the service provided. Exerting every effort and empathizing with the client, as if we ourselves were in need of assistance, is required for excellent customer service.
6. Where do you see yourself five years from now?
Now, don’t go saying you plan to be in abroad at that time (even if it is the truth). The last thing an interviewer wants is a new employee who has no intention of staying with the company. Tell them that by that time you hope to be one of the big bosses, either manager, supervisor, or in a different department. Tell them that you are serious about this job application and you plan to stay for a long time.
7. How would you describe the color red to a blind person?
This question is a little tricky. The interviewer is testing your spontaneity to see how you think. We all know we have five different senses: sight, hearing, touch, smell, and taste. A blind person is missing sight, so in order to describe the color red you will need to use the other senses. For example, the color red is like a loud noise. It is a very loud color.

Have Questions About the Job

Think ahead of time about the job and any questions you have about it or the company. Is upward mobility possible? Will you be part of a team? Curiosity about the company shows that you are serious about your application.

8. Do you have any questions for me?
This is usually the last question in an interview. Even still, you want to leave a great impression on the interviewer by asking for more information about the company or even about the next process in the application process. This will show that you are sincere in your application.

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

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      • profile image

        Alz 

        7 months ago

        the tips helps me a lot...i already pass the initial interview and tomorrow will be the final one...hope to pass it also...thanks for the help..

      • profile image

        witzki 

        9 months ago

        thanks for this tips i am hopping to pass the interview..

      • profile image

        Aiza Luyas 

        12 months ago

        Thanks !!! It helps me a lot

      • profile image

        Ken Beldeniza 

        14 months ago

        Thanks for this, I hope I can pass the interview.

      • profile image

        Ishan 

        15 months ago

        Thanks. I think this will help me a lot. I hope I can pass the interview on my next job

      • profile image

        Kram 

        16 months ago

        When youre in the actual interview, all you can remember is the keyword in every questions. So it is important that you dont only memorize what your tryin to say

      • profile image

        Rolando Sta. Cruz 

        16 months ago

        My child is asking me some help in how to snatch the call center interview. I'd be happy to refer these tips to him/her. Btw, he's a 'transgender'. It would be of great help if you could come up with something like a real interview exchange.

      • profile image

        Irish 

        17 months ago

        I hope it will help me a lot...

      • profile image

        mark perez 

        18 months ago

        great job! it gives us lot of basic info on how to face interview on this kind of industry. thanks.

      • profile image

        Carmella 

        18 months ago

        Thank you for the tips. I hope ill pass my job interview tomorrow.

      • profile image

        Baesuzy 

        20 months ago

        Thanks for the tips it helps me a lot and now I am ready for my initial interview

      • profile image

        LEEJOHN 

        21 months ago

        Thanks for this article now I have an idea for the job interview for call center agent

      • profile image

        aivy 

        22 months ago

        Thank you so much for the tips. It helps me a lot.

      • profile image

        Jemelyn 

        22 months ago

        Thank u for the tips.

      • profile image

        Joshua 

        24 months ago

        Thank you for this tips!

      • profile image

        Debbie 

        2 years ago

        Thank you for this tips. Big help :)

      • profile image

        Kin 

        2 years ago

        Thanks! Help me alot

      • profile image

        Aj 

        2 years ago

        Thank you for the tips...more power

      • profile image

        Donna 

        2 years ago

        Thank you for this 8 tips., for now i have an idea for the job interview as a call center agent..:-)

      • profile image

        alvin 

        2 years ago

        thanks for this guidelines because now i know how to pass the interview question easily.....and not to bothered all the question giving to me....

      • profile image

        Gemson 

        2 years ago

        Thank you for your useful tips.

      • profile image

        benjo 

        2 years ago

        thanks this may help...

      • profile image

        BärLiebeMeerjungfrau 

        2 years ago

        Thank you.

      • profile image

        jessa 

        2 years ago

        thanks a lot

      • profile image

        marielpraca3@Gmail.com 

        2 years ago

        Thank you

      • profile image

        eric 

        2 years ago

        thanks for this article because now i know how to apply in call center agent

        its a very big help to me.

      • profile image

        Jinkie Ferrer 

        2 years ago

        thank you for gave me an ideas . i ve learn a lots ! i have an ideas to apply

        call center agent .

      • profile image

        angelito marcellana 

        2 years ago

        I am very thankfull for this guideline because the last time I'm applying for a call center I made mistakes and lapses . Now I understand well, just think positive............I will past the interview without a hitch and easily.

      • profile image

        gabriel 

        2 years ago

        Thank you for the tips it will help me for seeking for a job especially in the call center

      • profile image

        Zil havana 

        2 years ago

        Thank you for this kind of help through this you are helping us.God bless.

      • profile image

        Mor 

        2 years ago

        I am interested to apply to a call center but I dont have any idea. Thank you for this kind of idea it helps me a lot.

      • profile image

        MATT 

        2 years ago

        Well, First of all i would like to thanks who wrote this impormative questions that might be encounter in an interview. This helped me a lot , i will research more information specially on vocabularies that may ask to me during interview. i really want to be a call center agent! Godbless

      • profile image

        babes_01 

        2 years ago

        i'll prepare myself to the interview,after i graduated in tesda a few months ago,,,i hope i can pass,,,,i'll do my verry best,,and thank you to hubpages for some tricks,,,good luck,,,thank you so so much,its a big helped to me

      • profile image

        zamzkyle languay 

        2 years ago

        thanks for this guide questions that i have research. because i now how to apply they call center agents.

      • profile image

        nujlem 

        2 years ago

        thanks XD ..

      • profile image

        Nikki 

        2 years ago

        Thank you for giving me a lot of ideas that will help me to get a job that fits on mee ..

        Im doing a lot of researched

      • profile image

        Junmar 

        3 years ago

        Yeah thanks for the tips it really helps me a lot

      • profile image

        cristina 

        3 years ago

        I am so glad to read the tips about common interview question,because I have learned about more tips . Next time I will add these more tips for furthermore ideas that I have learned today.Thanks.

      • profile image

        clariz 

        3 years ago

        yes ? thank for a tips ;p

      • profile image

        Scott Elmedulan Lagman 

        3 years ago

        Thank you for the information. I hope it will much appreciated by the interviewer and an advantage to be hire.

      • profile image

        Angelika3514 

        3 years ago

        Thank you for this wonderful idea .. Its luck to added my confident . ☺

      • profile image

        Lhanz 

        3 years ago

        OOh . thank you so much for these tips it really means to me alot :* :* bec. i'm gonna have an interview this coming week :*

      • profile image

        missyJ 

        3 years ago

        thanks a lot for the tips ,

      • profile image

        Diego 

        3 years ago

        impressive thank you verry much this this will be great

      • profile image

        Angel Laroza 

        3 years ago

        I wish I can pass my interview on monday :3

      • profile image

        nher 

        3 years ago

        Thanks for all the advices and tips you've given and shared for us job hunters especially for those who preffered to have career in a call center,. This is a big help,. Hoping that i will be able to pass my second interview..

      • profile image

        joma 

        3 years ago

        fake it to make it....

      • profile image

        lyn 

        3 years ago

        tnx for this tips, nextweek i am seeking for a job, this tips is a big help for me ,,

      • profile image

        Kumin 

        3 years ago

        Thanks for te tips. I'm sure these'll help me when I apply for a call center agent position.

        I hope my nervousness when talking to other people won't kick in when it's interview time...hah....I guess it's part of being a loner and anti-social being...

      • profile image

        divine 

        3 years ago

        Thank you for this tips. it helps me a lot.tomorrow is my interview i hope I can pass and get hired.

      • profile image

        Aira Mae Castillo 

        3 years ago

        Thank you Guy's for some giving tips or some giving good idea about to become a #CallCenterAgents.,specially for the bigener like me. So i need it to know about the call center agent. I hope, and i pray to be past the interview. When i applying a call center agent soon. And goodluck everyone to you're interview godbless you guy's just pray first.

      • profile image

        alvin 

        3 years ago

        Thank you for the idea I've learn a lot it give me a big help hope I'll pass my interview tomorrow

      • profile image

        Carl Villarico 

        3 years ago

        Thank you for the Ideas, Hope to pass my interview tomorrow! :)

      • profile image

        3 years ago

        Thank you for the ideas, I've learned a lot. Hope to past my interview.

      • profile image

        jean princess 

        4 years ago

        tnz f0r this..it is s0 very inf0rmative., GOD bless :-)

      • profile image

        Edwards 

        4 years ago

        Thanks for the simplify tips!

        i hope to pass my interview later..

      • profile image

        angekcuTe 

        4 years ago

        tnx...sa tipz

      • profile image

        JAIME 

        4 years ago

        TNx 4 the tips.It really a big help to those who are planning to applied as call center agent.

      • profile image

        annalyn 

        4 years ago

        Tnx for ur tips...

      • profile image

        damskie 

        4 years ago

        hi, evening... thanks a lot for this advices and tips.. as of now i have a lot information about the interview, so this tips and advices i can use if ever i applied as call center :)) thank you thank you so much!!!!....

      • profile image

        Tomasz 

        4 years ago

        I am just frequently so that you can bignglog and i also definitely thank you for content. The content has really highs my consideration. I'll lesemarke your internet site as well as store looking a great deal of info.

      • profile image

        Young 

        4 years ago

        Hello. I saw your old posts and it help me a lot. I want to be a call center agent to support my needs but the thing is I'm only 17. Anyway, thanks for the tips and ideas came from you I can use this to my future interviews next year I guess? Oh I wanna ask, how many interviews they're conducting? God bless!

      • profile image

        kesh 

        4 years ago

        Tnx for the tips.this would be very helpful for my on job interview tomorrow

      • profile image

        innah_reyna 

        4 years ago

        thank u so much i'v learned a lot from you so very informative i will use it for my job haunting. more power u helped a lot

      • profile image

        innah_reyna 

        4 years ago

        thank u so much i'v learned a lot from you so very informative i will use it for my job haunting. more power u helped a lot

      • profile image

        rembrant dala 

        4 years ago

        This really enlightened my mind. Thanks for the help. Now i know i have lots of mistakes on my past interviews. A huge thanks guys!

      • profile image

        jack 

        4 years ago

        thank you for your tips. it really helps me for next week interview.

      • profile image

        mae 

        4 years ago

        Thank you for the tips.. I really want to be a callcenter .. this.tips helped me a lot and I use these tips for applying..:-)

      • profile image

        carl 

        4 years ago

        thank you for the tips.

      • profile image

        Raymund 

        4 years ago

        Tanx for this tips, I will go for an interview on monday.

      • profile image

        bibi 

        4 years ago

        thanks so much.. really helped a lot :)

      • profile image

        trisdin 

        4 years ago

        thnx..,;,;.'.';;..'';,,,..,;;,.for the tips

      • profile image

        g-jhun 

        4 years ago

        thnx..,;,;.'.';;..'';,,,..,;;,.for the tips

      • profile image

        bugz. 

        4 years ago

        tnx. for this tips. this serves as my reference of my knowledge when it comes in answering a question.

      • profile image

        fool 

        4 years ago

        thanks a lot .. this should be very helpful to everyone who want to pass interview .

      • profile image

        Jampeei 

        4 years ago

        I'll take this one for consideration. Thank you so much :)

      • profile image

        reb 

        5 years ago

        tnx for this i was able to passed my interview...:) :) :)

      • profile image

        getrude0307 

        5 years ago

        thanks for the helpful tips... but i had an experienced that i have to describe a picture or make a story about the picture that i picked and it went bad coz it was unexpected for me.. can you give me some tips about that?..

      • profile image

        medelle 

        5 years ago

        thanks for the tips.

      • profile image

        mackyN 

        5 years ago

        thank you hope i can passed my interview tommorow..

      • profile image

        jpc17 

        5 years ago

        this is very helpful, especially for those first timer.. thanks for the tips and advices, it really help a lot.. now, i'am just 17 and when i turn in 18 i have a plan to apply call center and use these tips and advices as for applying call center..

      • profile image

        jhom :0 

        5 years ago

        thank you 4 taking me a lot of strategies when it comes to job interview !!

      • profile image

        nico542 

        5 years ago

        Thanks for all the advice! I'm a bit nervous because I have two upcoming interviews. Your article boost my confidence and now I am aware of what to do and not to do. Thank you!!

      • profile image

        hannamicha 

        5 years ago

        thank you for the idea..tomorrow is my interview and i hve know idea for there question..thanks again..wish me luck please

      • profile image

        larah 

        6 years ago

        ive learned a lot specially formulating good answers. i am so excited to put these in action. good luck to us !!!! :)

      • profile image

        alexander 

        6 years ago

        awesome! thank you for the tips...

        hopefully I'll be employed as customer representative!

        alexander_baguiocity

      • profile image

        Thando nkwagatse 

        6 years ago

        Thanks 4de tips nd advices, i really scared 2go 4 call centre interview again coz i always fail because of my shyness.

      • profile image

        ambitous coi 

        6 years ago

        its good thing that there is a website that will help the applicant to pursue their career in a call center and this is a big help....everyone felt so excited to go for a job interview.....good luck everyone

      • profile image

        Linda Albert 

        7 years ago

        great tips im excited for my job hunt this Monday thanks.

        Thank you for the tips! "Interview Questions"

      • profile image

        sarah mae 

        7 years ago

        so very happy

      • profile image

        josefa taboada 

        7 years ago

        thank you so much

      • MangBerto08 profile imageAUTHOR

        MangBerto08 

        7 years ago from Philippines

        @frogyfish thanks!! :)

      • frogyfish profile image

        frogyfish 

        7 years ago from Central United States of America

        You gave some valuable tips for any interview here. Very well done!

        And...Welcome to HubPages!

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