Common Call Center Interview Questions in the Philippines


During a job interview, the interviewer’s goal is to find out whether the applicant is qualified for the position and can represent the company. They want to know whether the applicant has the qualifications that the company needs to perform the job.

Some of most important qualities that interviewers for call center jobs are looking for are:

  • Ability to communicate in English spontaneously. This doesn’t mean fluency in English. It means both fluency and comfort speaking English in unpredictable conversations.
  • Character plays a big role in every employment application. Answer all questions honestly. Giving any false information about yourself or your work experience can lead to termination of your application or worse, being black-listed by the company.

Common Interview Questions

1. Tell me about yourself.
In answering this question, don’t repeat details from your resume. This is the most common mistake applicants make. What the interviewer would like to see is your spontaneity when answering a question and the kinds of interests you have that relate to the job. Because this is the initial question, try to give an answer that will leave a positive impression.

Do Your Research

Find out what makes this company worth working for. What makes them different from other call center firms? When the interviewer asks you why you want to work there, you'll be able to tell them.

2. Why did you leave your last job?
Try to answer this question as honestly as you can without bad-mouthing your last employer. Of course we all have complaints about the company we just left, right? But the interview does not want to see that you back-stab other companies, even if they are competitors. This is where your research pays off. What you need to do is focus on the positive points of the company you are applying to work for. Tell them that as an applicant you want to join the best firm in the industry.
3. Why apply for this call center job?
Don’t give a sugar-coated answer to this one. Just give the most honest answer you can. It is practical to work at a call center. You get benefits like HMO medical coverage, night differential wages, allowances, and a high salary.
4. What are your weaknesses?
When answering this question, turn your weakness into a strength or at least something positive. The most common answer is to say that you are a perfectionist. But this can also be seen as a a weakness, because as a perfectionist you may be so particular about the quality of your own work, that it takes you forever time to finish a task. This example is also a little cheesy and obvious, so try to think of your own “weakness.”

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5. How do you provide excellent customer service?
We all know that customer service means addressing the client’s concern. Excellent customer service means providing additional service above and beyond addressing the client’s inquiry. At the end of the day, the client was pleased about the service provided. Exerting every effort and empathizing with the client, as if we ourselves were in need of assistance, is required for excellent customer service.
6. Where do you see yourself five years from now?
Now, don’t go saying you plan to be in abroad at that time (even if it is the truth). The last thing an interviewer wants is a new employee who has no intention of staying with the company. Tell them that by that time you hope to be one of the big bosses, either manager, supervisor, or in a different department. Tell them that you are serious about this job application and you plan to stay for a long time.
7. How would you describe the color red to a blind person?
This question is a little tricky. The interviewer is testing your spontaneity to see how you think. We all know we have five different senses: sight, hearing, touch, smell, and taste. A blind person is missing sight, so in order to describe the color red you will need to use the other senses. For example, the color red is like a loud noise. It is a very loud color.

Have Questions About the Job

Think ahead of time about the job and any questions you have about it or the company. Is upward mobility possible? Will you be part of a team? Curiosity about the company shows that you are serious about your application.

8. Do you have any questions for me?
This is usually the last question in an interview. Even still, you want to leave a great impression on the interviewer by asking for more information about the company or even about the next process in the application process. This will show that you are sincere in your application.

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Comments 73 comments

Gemson 2 weeks ago

Thank you for your useful tips.

benjo 3 weeks ago

thanks this may help...

BärLiebeMeerjungfrau 7 weeks ago

Thank you.

jessa 7 weeks ago

thanks a lot 2 months ago

Thank you

eric 3 months ago

thanks for this article because now i know how to apply in call center agent

its a very big help to me.

Jinkie Ferrer 3 months ago

thank you for gave me an ideas . i ve learn a lots ! i have an ideas to apply

call center agent .

angelito marcellana 4 months ago

I am very thankfull for this guideline because the last time I'm applying for a call center I made mistakes and lapses . Now I understand well, just think positive............I will past the interview without a hitch and easily.

gabriel 4 months ago

Thank you for the tips it will help me for seeking for a job especially in the call center

Zil havana 4 months ago

Thank you for this kind of help through this you are helping us.God bless.

Mor 4 months ago

I am interested to apply to a call center but I dont have any idea. Thank you for this kind of idea it helps me a lot.

MATT 5 months ago

Well, First of all i would like to thanks who wrote this impormative questions that might be encounter in an interview. This helped me a lot , i will research more information specially on vocabularies that may ask to me during interview. i really want to be a call center agent! Godbless

babes_01 5 months ago

i'll prepare myself to the interview,after i graduated in tesda a few months ago,,,i hope i can pass,,,,i'll do my verry best,,and thank you to hubpages for some tricks,,,good luck,,,thank you so so much,its a big helped to me

zamzkyle languay 5 months ago

thanks for this guide questions that i have research. because i now how to apply they call center agents.

nujlem 6 months ago

thanks XD ..

Nikki 6 months ago

Thank you for giving me a lot of ideas that will help me to get a job that fits on mee ..

Im doing a lot of researched

Junmar 8 months ago

Yeah thanks for the tips it really helps me a lot

cristina 9 months ago

I am so glad to read the tips about common interview question,because I have learned about more tips . Next time I will add these more tips for furthermore ideas that I have learned today.Thanks.

clariz 9 months ago

yes ? thank for a tips ;p

Scott Elmedulan Lagman 10 months ago

Thank you for the information. I hope it will much appreciated by the interviewer and an advantage to be hire.

Angelika3514 10 months ago

Thank you for this wonderful idea .. Its luck to added my confident . ☺

Lhanz 10 months ago

OOh . thank you so much for these tips it really means to me alot :* :* bec. i'm gonna have an interview this coming week :*

missyJ 10 months ago

thanks a lot for the tips ,

Diego 10 months ago

impressive thank you verry much this this will be great

Angel Laroza 10 months ago

I wish I can pass my interview on monday :3

nher 10 months ago

Thanks for all the advices and tips you've given and shared for us job hunters especially for those who preffered to have career in a call center,. This is a big help,. Hoping that i will be able to pass my second interview..

joma 12 months ago

fake it to make it....

lyn 12 months ago

tnx for this tips, nextweek i am seeking for a job, this tips is a big help for me ,,

Kumin 13 months ago

Thanks for te tips. I'm sure these'll help me when I apply for a call center agent position.

I hope my nervousness when talking to other people won't kick in when it's interview time...hah....I guess it's part of being a loner and anti-social being...

divine 13 months ago

Thank you for this tips. it helps me a lot.tomorrow is my interview i hope I can pass and get hired.

Aira Mae Castillo 16 months ago

Thank you Guy's for some giving tips or some giving good idea about to become a #CallCenterAgents.,specially for the bigener like me. So i need it to know about the call center agent. I hope, and i pray to be past the interview. When i applying a call center agent soon. And goodluck everyone to you're interview godbless you guy's just pray first.

alvin 17 months ago

Thank you for the idea I've learn a lot it give me a big help hope I'll pass my interview tomorrow

Carl Villarico 19 months ago

Thank you for the Ideas, Hope to pass my interview tomorrow! :)

19 months ago

Thank you for the ideas, I've learned a lot. Hope to past my interview.

jean princess 20 months ago

tnz f0r is s0 very inf0rmative., GOD bless :-)

Edwards 22 months ago

Thanks for the simplify tips!

i hope to pass my interview later..

angekcuTe 22 months ago tipz

JAIME 22 months ago

TNx 4 the tips.It really a big help to those who are planning to applied as call center agent.

annalyn 23 months ago

Tnx for ur tips...

damskie 23 months ago

hi, evening... thanks a lot for this advices and tips.. as of now i have a lot information about the interview, so this tips and advices i can use if ever i applied as call center :)) thank you thank you so much!!!!....

Tomasz 23 months ago

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Young 2 years ago

Hello. I saw your old posts and it help me a lot. I want to be a call center agent to support my needs but the thing is I'm only 17. Anyway, thanks for the tips and ideas came from you I can use this to my future interviews next year I guess? Oh I wanna ask, how many interviews they're conducting? God bless!

kesh 2 years ago

Tnx for the tips.this would be very helpful for my on job interview tomorrow

innah_reyna 2 years ago

thank u so much i'v learned a lot from you so very informative i will use it for my job haunting. more power u helped a lot

innah_reyna 2 years ago

thank u so much i'v learned a lot from you so very informative i will use it for my job haunting. more power u helped a lot

rembrant dala 2 years ago

This really enlightened my mind. Thanks for the help. Now i know i have lots of mistakes on my past interviews. A huge thanks guys!

jack 2 years ago

thank you for your tips. it really helps me for next week interview.

mae 2 years ago

Thank you for the tips.. I really want to be a callcenter .. helped me a lot and I use these tips for applying..:-)

carl 2 years ago

thank you for the tips.

Raymund 2 years ago

Tanx for this tips, I will go for an interview on monday.

bibi 2 years ago

thanks so much.. really helped a lot :)

trisdin 2 years ago

thnx..,;,;.'.';;..'';,,,..,;;,.for the tips

g-jhun 2 years ago

thnx..,;,;.'.';;..'';,,,..,;;,.for the tips

bugz. 2 years ago

tnx. for this tips. this serves as my reference of my knowledge when it comes in answering a question.

fool 2 years ago

thanks a lot .. this should be very helpful to everyone who want to pass interview .

Jampeei 2 years ago

I'll take this one for consideration. Thank you so much :)

reb 2 years ago

tnx for this i was able to passed my interview...:) :) :)

getrude0307 2 years ago

thanks for the helpful tips... but i had an experienced that i have to describe a picture or make a story about the picture that i picked and it went bad coz it was unexpected for me.. can you give me some tips about that?..

medelle 2 years ago

thanks for the tips.

mackyN 3 years ago

thank you hope i can passed my interview tommorow..

jpc17 3 years ago

this is very helpful, especially for those first timer.. thanks for the tips and advices, it really help a lot.. now, i'am just 17 and when i turn in 18 i have a plan to apply call center and use these tips and advices as for applying call center..

jhom :0 3 years ago

thank you 4 taking me a lot of strategies when it comes to job interview !!

nico542 3 years ago

Thanks for all the advice! I'm a bit nervous because I have two upcoming interviews. Your article boost my confidence and now I am aware of what to do and not to do. Thank you!!

hannamicha 3 years ago

thank you for the idea..tomorrow is my interview and i hve know idea for there question..thanks again..wish me luck please

larah 4 years ago

ive learned a lot specially formulating good answers. i am so excited to put these in action. good luck to us !!!! :)

alexander 4 years ago

awesome! thank you for the tips...

hopefully I'll be employed as customer representative!


Thando nkwagatse 4 years ago

Thanks 4de tips nd advices, i really scared 2go 4 call centre interview again coz i always fail because of my shyness.

ambitous coi 4 years ago

its good thing that there is a website that will help the applicant to pursue their career in a call center and this is a big help....everyone felt so excited to go for a job interview.....good luck everyone

Linda Albert 4 years ago

great tips im excited for my job hunt this Monday thanks.

Thank you for the tips! "Interview Questions"

sarah mae 4 years ago

so very happy

josefa taboada 4 years ago

thank you so much

MangBerto08 profile image

MangBerto08 5 years ago from Philippines Author

@frogyfish thanks!! :)

frogyfish profile image

frogyfish 5 years ago from Central United States of America

You gave some valuable tips for any interview here. Very well done!

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