Desktop Support Engineer Interview Questions and Answers

Updated on March 26, 2017
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Kannan has had wide and varied work experience. He loves to interview people from different industries and write pages to help readers.

When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency.

Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model, or ask you fact-based questions to test your memory power. They can ask you questions on Desktop or Server level issues.

List of Probable Questions

  1. Who is a desktop support engineer and what are their duties?
  2. Why do you want to join the IT industry?
  3. What are the types of operating system?
  4. Give examples of NOS (Network Operating System) and SOS (Server Operating System).
  5. What is the difference between FAT and NTFS?
  6. What is DNS?
  7. What is reverse lookup in DNS?
  8. What is forward lookup in DNS?
  9. What are enhancements in Windows 2003 from Windows 2000?
  10. What does DHCP stand for and why it is necessary?
  11. What are enhancements in Windows 2003 from Windows NT?
  12. What is Active Directory?
  13. List types of firewall.
  14. Define scope and superscope with respect to IP addressing
  15. What is a default gateway
  16. What is the difference between hardware and software firewall?
  17. Name the seven layers of OSI model.
  18. How to enable Firewall in Windows XP?
  19. How to disable Firewall in Windows XP?
  20. What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
  21. List out some versions of Windows XP, Vista, and Windows 7.
  22. Explain ping command.
  23. Explain cookies.
  24. What is an .exe file.
  25. What is is .msi file.
  26. How do you boot the computer in Safe mode?
  27. Why is ipconfig command used for?
  28. What is tracert command?
  29. Define operating system
  30. Define VPN server
  31. What is POP server
  32. What is a SMTP server
  33. What is a RIS server
  34. What is the key difference between a desktop OS and server OS.

  35. What are the types of printer?
  36. What is a safe mode in Windows OS
  37. Explain last known good configuration.
  38. What is disk clean up, disk defragmentation, device manager, and system restore?
  39. Explain the differences between USB port and Firewire port?
  40. How do you install a printer in Windows XP?
  41. What is a browser and name any 5 browsers?
  42. What is a Serial port
  43. What is a parallel port
  44. What is the difference between a serial port and a parallel port?
  45. What is an A record?
  46. What is a PTR record?
  47. Define RAS server
  48. What is a port number?
  49. Where is the HOSTS file located?
  50. Explain different RAID levels.
  51. What is an IAS server?
  52. Explain APIPA, IP address, and Subnet mask.
  53. What is packet data?
  54. Explain the difference between IP v4 and IP v6.
  55. Explain a group with respect to network administration
  56. Explain child domain and its uses.
  57. What is an organizational unit with in terms of a domain?
  58. Expalin rights, policy and permission in network administration.
  59. What is a domain controller?
  60. Explain what is additional domain controller
  61. What are the types of active directory partitions.
  62. Difference between default gateway and a router
  63. Expalin SCSI
  64. How do you remove a virus from a computer?
  65. How do you make a computer run faster?
  66. What is attrib command?
  67. What is edit command?
  68. How do you copy a file or folder using copy command?
  69. How do you format the hard disk using command line utilities?
  70. Explain mkdir, rmdir, and chdir commands.
  71. What is the path of host file in Windows OS?
  72. Explain the types of hard disk.
  73. What is a router?
  74. What is a bridge router?
  75. What is the difference between primary and secondary partition?
  76. What is a backup?
  77. What are the types of backups in Window OS?
  78. Explain the differences among differential backup, incremental backup, and copy backup.
  79. What is remote desktop?
  80. What is the difference between recovery console and automated system recovery?
  81. What is NTLDR file?
  82. How do you tackle "missing NTLDR file" error?
  83. How many bytes are there in MAC address?
  84. Name the range of Class A IP address.
  85. Name the range of Class B IP address.
  86. Name the range of Class C IP address.
  87. What is the default subnet mask of Class A, Class B, and Class C IP address?
  88. What is BSOD (Blue Screen of Death) and how do you overcome it?
  89. What is the difference between preferred DNS and alternate DNS server?
  90. What is the transmission speed of T1 carrier?
  91. List out some ports that are available on a computer
  92. What are some common types of LAN cable?
  93. What is a social engineering attack?
  94. What is a phishing attack?
  95. What is Denial of Service attack in hacking
  96. What is eavesdropping with respect to hacking
  97. What is virus with respect to computer technology?
  98. What does it mean when a program is x86?
  99. What is SysWoW64 Folder in Windows?
  100. Difference between x86 and SysWoW64 folders

I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 (level 1) positions, you only need to do your basics well.

Answers

You have had the training, practicals, and stuff like that, now answer the questions in your own words. Simply mugging up the answers will a be a recipe for disaster.

A quick Google search of the question will reveal all the answers. Surf for the answers and in the process you'll learn, and once you learn you won't forget at the time of the interview.

Practical Demonstrations

Besides fact-based questions you will also be tested on your practical skills. They could ask you to do the easy task of installing the operating system in front of them or even ask you to solve a problem faced by a user right there.

Last Word

Get properly dressed and don't excessively stare at the receptionist (lol).

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Questions & Answers

    © 2010 Kannan Reddy

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        singhvivek165165@gmail.com 3 months ago

        sir can you please provide answers of all these questions

      • profile image

        Praveen 7 months ago

        Sir,

        You're Awesome, I'm Very happy all the question. If you send Answer too also it's very helpful to me.

        Please send me to answer all the question-related L1, L2 Desktop-Engineer.

        Email: Praveen.pnv0@gmail.com.

      • profile image

        Harikrushna 9 months ago

        Dear Sir,

        Please send me desktop l1 and l2 level interview question and answer.

        Regards

        Harikrushna

      • profile image

        Raj 10 months ago

        Hello

        Try to give answers also. What is the use of giving questions without answers?

      • profile image

        nekraj 10 months ago

        please send me all question and answer on my emil id for learning purpose

        thank u my email

      • profile image

        Yogesh Kumar 15 months ago

        sir please send me answer for all the question related L1,L2 Desktop support on my email id-

        yogesh125429@yahoo.com

      • profile image

        hashim 18 months ago

        pls send this to the email id hashimvp709@gmail.com

      • profile image

        Chandu 18 months ago

        Hi, could you please send me answer for all the Question & Answers related L1,L2 Desktop support on my email id- chandurt@gmail.com

      • profile image

        ananthu 19 months ago

        plz sent above ans sir ananthavishnu1292@gmail.com

      • profile image

        Neelam 20 months ago

        Sir

        My self Neelam Jha

        We need qualified network & desktop engineer whose eligible for MNC Night operation at Noida

        nishuneelam@gmail.com

      • profile image

        shakeel 20 months ago

        send me answer please

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      • profile image

        jituraj 21 months ago

        sir please send me answer for all the question related L1,L2 Desktop support on my email id-

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      • profile image

        shareef 21 months ago

        Pl send me a Desktop support questions answers pdf.\\

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      • profile image

        Dileep kumar.r 22 months ago

        plz send Desktop support engineer l1 interview question and answers that all information i need right now plzzzzzzzzzzzz

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      • profile image

        sadique khan 22 months ago

        please send me all question and answer on my emil id for learning purpose

        thank u my email

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      • profile image

        Biplob Gorai 23 months ago

        pls send me interview question with answer on my email id

        networking related. biplobgorai@gmail.com

      • profile image

        Himanshu 2 years ago

        Dear Sir,

        Please send me desktop l1 and l2 level interview question and answer.

        Thanks & Regards:

        himans.king@gmail.com

      • profile image

        Anil 2 years ago

        Very nice and send me answers to anilkumarkn93@gmail.com

      • profile image

        Marimuthu Nainar 2 years ago

        sir please send me that answer to this mail marimuthu.n@live.com

      • profile image

        Jaleel 2 years ago

        Please can you send me the answer to the question to my email . My email is jaleelanimashaun@hotmail.com

      • profile image

        Abhijeet Pore 2 years ago

        Please send me all the question&answers for the job profile of Desktop Support Engineer as soon as possible on my Email id-

        abhijeetpore2016@gmail.com

      • profile image

        Hitesh Jagtap 2 years ago

        pls send me question and ans for desktop engineer job on this email id : hiteshjagtap477@gmail.com

      • profile image

        Tarique 2 years ago

        please send me all answers.

        mail : tariqueala29@gmail.com

      • profile image

        Md wasim 2 years ago

        plz send answer to my mail..

      • profile image

        Asha 2 years ago

        Sir good questions..

        If possible please send me answers to my mail id-anugovindaraju@gmail.com

      • profile image

        ASHISH PARASHAR 2 years ago

        plz send the answer to on my email

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      • profile image

        ASHISH PARASHAR 2 years ago

        plz send the answer to on my email

        apbitup@gmail.com

      • profile image

        ASHISH PARASHAR 2 years ago

        plz send the answer to on my email

        apbitup@gmail.com

      • profile image

        shubham sharma 2 years ago

        Plz sir send an answers

      • profile image

        Raju 2 years ago

        Please send the answers to my e-mail Id rajuonteddu123@gmail.com

      • profile image

        karthik 2 years ago

        pls send answer

      • profile image

        mahesh shukla 2 years ago

        very need full

      • profile image

        Ramesh.R 2 years ago

        please send me the answers my mail id-rameshnath1019@gmail.com

      • profile image

        Vijay kumar 2 years ago

        Please send the all the questions and answers on email id vijay.kr.y@gmail.com

      • profile image

        Prasad 2 years ago

        Pls send the answers to mcpprasad83@gmail.com

      • profile image

        JT 2 years ago

        Great questions if this was the 1980's. I have been a tech for over 25 years and now a manager of the IT Dept. I couldn't rattle most of those answers off in an interview setting. The most important thing is work habits and accountability. You can teach a monkey the technical stuff and I am not saying not to pose technical questions but much of the questions noted above are not relevant in a real world situation. Your best bet is to find old tickets that your IT Dept worked on, base your questions off those. How would the candidate handle those situations. Most common complaints of an IT Dept is customer service.

      • profile image

        Naresh 2 years ago

        please send me answers of all the above questions in my email id..

        Duvvanaresh24@gmail.com

      • profile image

        Akash Joshi 2 years ago

        Please Send me answers of the above question to my mailid joshiakash2592@gmail.com Thanks in advance

      • profile image

        Ajish 2 years ago

        Plz Send Me the Answer to m

        Email ID-i_ajish@yahoo.com

      • profile image

        manibalan 2 years ago

        I request you to send the answers for the question to my mail I'd

        Email id-manibalan2410@gmail.com

      • profile image

        Sk 2 years ago

        Sir Please Send me the Answers

        muzammil_mascot@yahoo.com

      • profile image

        Sachin Pawar 2 years ago

        Plz send me the answers above questions

        sachin.pawar22@outlook.com

      • profile image

        sagar thakur 2 years ago

        sir plz send me all the question&answers for the job profile of Desktop Support Engineer as soon as possible on my Email id-

        thakursagar796@gmail.com

      • profile image

        Terry 2 years ago

        Hi i am terry can u forward all question answer?? my email is terryljh@gmail.com thanks you.

      • profile image

        sunil rawat 2 years ago

        please sir send me all answers in my email id pl z pl z sir-email-rawatsunil6161@gmail.com

      • profile image

        amitesh kumar gupta 2 years ago

        please send me all question and answer on my emil id for learning purpose

        my id is

        amiteshgpt6@gmail.com

      • profile image

        manohar 2 years ago

        can u assist me to next level of DSE position.

      • profile image

        JAYA RAM 2 years ago

        please send me answers of all the above questions in my email id..

        ramanvjaya@gmail.com

      • profile image

        prajakta 2 years ago

        tnx sir plz send me and on my I'd. Prajakta.remaje@gmail.com

      • profile image

        shriram Dwivedi 2 years ago

        Hi sir good evening

        Please send me all answers to my email id please dwivedi.shriram106@gmail.com

      • profile image

        Surya Prakash K. 2 years ago

        Sir if possible can you please send the answers of all the above questions?

        my email id: ksprakash357@gmail.com

      • profile image

        shakil 2 years ago

        pls send me question and ans for desktop engineer job on this email id shakil.foplankar@gmail.com

      • profile image

        Harun 2 years ago

        Hi sir please send me answers to my mail id.... mdharunm@gmail.com

      • profile image

        RASHID KP 2 years ago

        Sir kindly send all the answer of above question on my email id \

        kprashid20002@gmail.com

      • profile image

        babu 2 years ago

        Pls send me Ans for above questions my mail id

        babunaikv@gmail.com

      • profile image

        ba.u 2 years ago

        please sen to jkk.balakrishna@gmail.com

      • profile image

        shankar 3 years ago

        sir plz send answer of these questions to this mail id shankarlk48@gmail.com

      • profile image

        shankar 3 years ago

        Sir please send answer of these questions

      • profile image

        surendar 3 years ago

        Plzz send the answers for above questions to suren3nellai@gmail.com

      • profile image

        Sooraj R 3 years ago

        Sir,

        Please send me answers of all the above questions in my email id..

        My mail ID:

        hai.soorajr@gmail.com

      • profile image

        rajan kumar 3 years ago

        Kindly provide me answer sir its urjent my mail Id rajangkp99@gmail.com

      • profile image

        jeeva 3 years ago

        kindly all questions answer forward my mail id :jeevaariya@gmail.com

      • profile image

        Pushpak 3 years ago

        Respected sir,

        Please send me the Answer of these Question

        on My Email, pushpak89p@gmail.com

      • profile image

        PARTHIBAN E 3 years ago

        Please send me desktop support related question and answer my Mail Id :parthiban.elavarasan@gmail.com

      • profile image

        surendar 3 years ago

        Please Send me that questions Answer my email id surendar.bala89@yahoo.com

      • profile image

        Anup Singh 3 years ago

        Thank you sir......

        Its good ,And Please gayes find answers your self becoz by this your are more technically it is help u in interview

      • profile image

        Ashok kumar 3 years ago

        Please sir it's urgent

        Monday morning I have interview so please sir kind me send the answers of these questions. It's a humble request to you.

        Ashokkumar.sheju@gmail.com

      • profile image

        prinshu 3 years ago

        pls send me answer

        hitendra6004@gmail.com

      • profile image

        Premkumar 3 years ago

        Very Useful... Send answer premveera1990@gmail.com

      • profile image

        Pawan Sharma 3 years ago

        Dear Sir

        Very good Question for interview pls send me answer this mail id

        pawandeoria@gmail.com

        regards

        pawan

      • profile image

        abid 3 years ago

        please send me the answers for all above questions...my email id is skabidbasha786@gmail.com

        THANKYOU

      • profile image

        m.suman 3 years ago

        pls send desktop engg ques

      • profile image

        Bhaskar Reddy 3 years ago

        Plz send answers to my mail I'd gbreddyt @gmail.com

      • profile image

        M.Sumankumar 3 years ago

        Please send the Support Engg Que and ANS to mail id

        sumankumar_654@hotmail.com

      • profile image

        mukesh kumar 3 years ago

        please sent me interview question with answer desktop support email id:mukeshkumar01022@gmail.com

      • profile image

        mahesh 3 years ago

        Really very helpful question for desktop support engineer

        plz send me the answers to my E-mail: id: p.umamahesh61@gmail

        Com

        Thank you ..

      • profile image

        indal 3 years ago

        pls send me interview question with answer on my email id

        indalmeshram1@gmail.com

      • profile image

        indal 3 years ago

        pls send me interview question with answer on my email id

      • profile image

        Manjunath 3 years ago

        Sir Can You Please Send Me Answers For All The Questions You Mentioned Above my email ID : manjuvaidya1985@hotmail.com

      • profile image

        RISHU RAJ 3 years ago

        Please send me interview questions & answer 50

        Mail id : rishuraj077@gmail.com

      • profile image

        jafrul 3 years ago

        Hi, gys y can search in google there is lotof interview qus ans related to

        desktop support eng.

      • profile image

        Krishna Kumar 3 years ago

        please send me all question and answer on my emil id for learning purpose..

        krshnkumar599@gmail.com

      • profile image

        Vasanth 3 years ago

        please send me all question and answer vhvasanth@gmail.com

      • profile image

        S.SATHEESH 3 years ago

        Please send me interview questions & answer 50

        Mail id :satheesh.sarangan@gmail.com

      • profile image

        satheesh 3 years ago

        please send me interview questions 50 answers

        my mail id :satheesh.saranagn@gail.com

      • profile image

        imraan 3 years ago

        please send me all question with answer on my email id which are related desktop support engineer .I hope you will me......... Nafisansari2014@gmail.com

      • profile image

        kishor upreti 3 years ago

        please sirquestion to thik hai pr answer agar de dete to or bhi acha hota my email id is kishorupreti74000@gmail.com

      • profile image

        Karan 3 years ago

        Plz send to it & desktop support engineering interview question

        answer send.

      • profile image

        krishnan 3 years ago

        plz send answers for above 50 questions to my id

        kittan.ec404@gmail.com

      • profile image

        Satish 3 years ago

        Plz send me the above questions anawers to my email id:satishm.patil@live.com

      • profile image

        MANSOORVATTOLI 3 years ago

        GOOD QSTNS

      • profile image

        vijay 3 years ago

        please send me all question and snswers on my e-mail d for learning purpose. thank u my email...vijayprakash1922@gmail.com

      • profile image

        sathish 3 years ago

        Please send me desktop support L2 interview quest&answer.

        My mail id:- shathish.sankar@gmail.com

      • profile image

        K.Rajasekhar 3 years ago

        please send me all question and snswers on my e-mail d for learning purpose. thank u my email... rajanna431@gmail.com

      • profile image

        hari krishna bandi 3 years ago

        sir

        please send above 50 questions answers

        my email id " bhkban@gmail.com "

      • profile image

        zunaid 3 years ago

        Hi,

        pls send me interview question with answer for desktop and windows server 2008 on my email id

        Mail Id :- zunaid899@gmail.com

      • profile image

        sandhya 3 years ago

        plz send me above 50 questions answers to my mail id as early as possible. sandhyatm48@gmail.com

      • profile image

        nagendra 3 years ago

        send me ansers sir to my email id mnagendra91@gmail.com

      • profile image

        vipin pandey 3 years ago

        Sir can u please provide me to desktop support engineer questions and answer sent me to my Mail id vipin.pandey74@gmail.com

      • profile image

        vasudev chitte 3 years ago

        Plz send to it & desktop support engineering interview question answer send

        Chittevinod29@gmail.com

      working