Updated:

Mar 27, 2020

Original:

Nov 29, 2010

Desktop Support Engineer Interview Questions and Answers

Author:

I love to interview people from different industries and write pages to help readers.

When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency.

Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model, or ask you fact-based questions to test your memory power. They can ask you questions on Desktop or Server level issues.

List of Probable Questions

Who is a desktop support engineer and what are their duties?
Why do you want to join the IT industry?
What are the types of operating system?
Give examples of NOS (Network Operating System) and SOS (Server Operating System).
What is the difference between FAT and NTFS?
What is DNS?
What is reverse lookup in DNS?
What is forward lookup in DNS?
What are enhancements in Windows 2003 from Windows 2000?
What does DHCP stand for and why it is necessary?
What are enhancements in Windows 2003 from Windows NT?
What is Active Directory?
List types of firewall.
Define scope and superscope with respect to IP addressing
What is a default gateway
What is the difference between hardware and software firewall?
Name the seven layers of OSI model.
How to enable Firewall in Windows XP?
How to disable Firewall in Windows XP?
What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
List out some versions of Windows XP, Vista, and Windows 7.
Explain ping command.
Explain cookies.
What is an .exe file.
What is is .msi file.
How do you boot the computer in Safe mode?
Why is ipconfig command used for?
What is tracert command?
Define operating system
Define VPN server
What is POP server
What is a SMTP server
What is a RIS server
What is the key difference between a desktop OS and server OS.
What are the types of printer?
What is a safe mode in Windows OS
Explain last known good configuration.
What is disk clean up, disk defragmentation, device manager, and system restore?
Explain the differences between USB port and Firewire port?
How do you install a printer in Windows XP?
What is a browser and name any 5 browsers?
What is a Serial port
What is a parallel port
What is the difference between a serial port and a parallel port?
What is an A record?
What is a PTR record?
Define RAS server
What is a port number?
Where is the HOSTS file located?
Explain different RAID levels.
What is an IAS server?
Explain APIPA, IP address, and Subnet mask.
What is packet data?
Explain the difference between IP v4 and IP v6.
Explain a group with respect to network administration
Explain child domain and its uses.
What is an organizational unit with in terms of a domain?
Expalin rights, policy and permission in network administration.
What is a domain controller?
Explain what is additional domain controller
What are the types of active directory partitions.
Difference between default gateway and a router
Expalin SCSI
How do you remove a virus from a computer?
How do you make a computer run faster?
What is attrib command?
What is edit command?
How do you copy a file or folder using copy command?
How do you format the hard disk using command line utilities?
Explain mkdir, rmdir, and chdir commands.
What is the path of host file in Windows OS?
Explain the types of hard disk.
What is a router?
What is a bridge router?
What is the difference between primary and secondary partition?
What is a backup?
What are the types of backups in Window OS?
Explain the differences among differential backup, incremental backup, and copy backup.
What is remote desktop?
What is the difference between recovery console and automated system recovery?
What is NTLDR file?
How do you tackle "missing NTLDR file" error?
How many bytes are there in MAC address?
Name the range of Class A IP address.
Name the range of Class B IP address.
Name the range of Class C IP address.
What is the default subnet mask of Class A, Class B, and Class C IP address?
What is BSOD (Blue Screen of Death) and how do you overcome it?
What is the difference between preferred DNS and alternate DNS server?
What is the transmission speed of T1 carrier?
List out some ports that are available on a computer
What are some common types of LAN cable?
What is a social engineering attack?
What is a phishing attack?
What is Denial of Service attack in hacking
What is eavesdropping with respect to hacking
What is virus with respect to computer technology?
What does it mean when a program is x86?
What is SysWoW64 Folder in Windows?
Difference between x86 and SysWoW64 folders

I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 (level 1) positions, you only need to do your basics well.

Answers

You have had the training, practicals, and stuff like that, now answer the questions in your own words. Simply mugging up the answers will a be a recipe for disaster.

A quick Google search of the question will reveal all the answers. Surf for the answers and in the process you'll learn, and once you learn you won't forget at the time of the interview.

Practical Demonstrations

Besides fact-based questions you will also be tested on your practical skills. They could ask you to do the easy task of installing the operating system in front of them or even ask you to solve a problem faced by a user right there.

Last Word

Get properly dressed and don't excessively stare at the receptionist (lol).

Download the Questions as a PDF file

Link to the PDF file

Some Objective Type Questions From the Above List

For each question, choose the best answer. The answer key is below.

What are the types of Operating System
- Real-time, Multi-user and Single-user OS, Multi-tasking and Single-tasking OS, Distributed
- 32 bit, 64 bit
Give examples of NOS (Network Operating System) and SOS (Server Operating System)
- Windows XP for NOS and same can be said for SOS
- Windows Server 2003, Linux, Mac OS X, and Novell NetWare for NOS and same for SOS
Types of Firewall?
- Hardware and Software Firewall
- Windows Firewall and Network Firewall
Types of Firewall
- Dotjet printer, Laserjet, ink-matrix printer
- Inkjet printer, laser printer, dot-matrix printer and thermal printer
What is attrib command?
- Attrib allows a user to change the properties of a specified file. That is we can make it read only, archive, hidden
- Attrib is used to open a file, folder etc.
What is edit command?
- Edit allows a user to look up a specific file on the drive
- Edit allows a user to view, create, or modify their computer files.
Types of Hard Disk
- PATA, SATA, SCSI, SAS
- 40 GB, 80 GB, 160 GB etc.
Range of Class A IP Address
- 0 - 127
- 128 - 191
- 192 - 223
Range of Class B IP Address
- 192 - 223
- 128 - 191
- 0 - 127
Range of Class C IP Address
- 192 - 223
- 128 - 191
- 0 - 127
Identify the IP Address Class - 167.125.126.252
- Class A
- Class B
- Class C
Identify the IP Address Class - 10.125.126.35
- Class A
- Class B
- Class C
Identify the IP Address Class - 202.211.192.11
- Class A
- Class B
- Class C
255.0.0.0 is the default mask of
- Class A
- Class B
- Class C
- None of the above
What is the default subnet mask Class C IP address
- 255.0.0.0
- 255.255.255.255
- 255.255.255.0

Answer Key

Real-time, Multi-user and Single-user OS, Multi-tasking and Single-tasking OS, Distributed
Windows Server 2003, Linux, Mac OS X, and Novell NetWare for NOS and same for SOS
Hardware and Software Firewall
Inkjet printer, laser printer, dot-matrix printer and thermal printer
Attrib allows a user to change the properties of a specified file. That is we can make it read only, archive, hidden
Edit allows a user to view, create, or modify their computer files.
PATA, SATA, SCSI, SAS
0 - 127
128 - 191
192 - 223
Class B
Class A
Class C
Class A
255.255.255.0

How to appear for an Interview

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Comments

Azar on August 29, 2018:

Could you please send me answers of all questions at azarkh1234@gmail.com

Thank you.

Arvind Chaurasiya on May 31, 2018:

Sir could you please send answer.

singhvivek165165@gmail.com on January 05, 2018:

sir can you please provide answers of all these questions

Praveen on September 08, 2017:

Sir,

You're Awesome, I'm Very happy all the question. If you send Answer too also it's very helpful to me.

Please send me to answer all the question-related L1, L2 Desktop-Engineer.

Email: Praveen.pnv0@gmail.com.

Harikrushna on July 03, 2017:

Dear Sir,

Please send me desktop l1 and l2 level interview question and answer.

Regards

Harikrushna

Raj on June 18, 2017:

Hello

Try to give answers also. What is the use of giving questions without answers?

nekraj on May 30, 2017:

please send me all question and answer on my emil id for learning purpose

thank u my email

Yogesh Kumar on January 20, 2017:

sir please send me answer for all the question related L1,L2 Desktop support on my email id-

yogesh125429@yahoo.com

Chandu on September 28, 2016:

Hi, could you please send me answer for all the Question & Answers related L1,L2 Desktop support on my email id- chandurt@gmail.com

shakeel on August 02, 2016:

send me answer please

shakeel98@hotmail.com

jituraj on July 10, 2016:

sir please send me answer for all the question related L1,L2 Desktop support on my email id-

yadavjitendra733@gmail.com

shareef on June 28, 2016:

Pl send me a Desktop support questions answers pdf.\\

huzzjanu@gmail.com

Dileep kumar.r on June 21, 2016:

plz send Desktop support engineer l1 interview question and answers that all information i need right now plzzzzzzzzzzzz

dileepsa1994@gmail.com This is my gmail id

sadique khan on June 18, 2016:

please send me all question and answer on my emil id for learning purpose

thank u my email

sadiquekhan240@gmail.com

shubham sharma on November 04, 2015:

Plz sir send an answers

Ramesh.R on October 09, 2015:

please send me the answers my mail id-rameshnath1019@gmail.com

JT on September 28, 2015:

Great questions if this was the 1980's. I have been a tech for over 25 years and now a manager of the IT Dept. I couldn't rattle most of those answers off in an interview setting. The most important thing is work habits and accountability. You can teach a monkey the technical stuff and I am not saying not to pose technical questions but much of the questions noted above are not relevant in a real world situation. Your best bet is to find old tickets that your IT Dept worked on, base your questions off those. How would the candidate handle those situations. Most common complaints of an IT Dept is customer service.

manohar on June 17, 2015:

can u assist me to next level of DSE position.

shriram Dwivedi on May 15, 2015:

Hi sir good evening

Please send me all answers to my email id please dwivedi.shriram106@gmail.com

Surya Prakash K. on May 11, 2015:

Sir if possible can you please send the answers of all the above questions?

my email id: ksprakash357@gmail.com

shakil on May 07, 2015:

pls send me question and ans for desktop engineer job on this email id shakil.foplankar@gmail.com

Harun on May 07, 2015:

Hi sir please send me answers to my mail id.... mdharunm@gmail.com

RASHID KP on April 29, 2015:

Sir kindly send all the answer of above question on my email id \

kprashid20002@gmail.com

babu on April 23, 2015:

Pls send me Ans for above questions my mail id

babunaikv@gmail.com

ba.u on April 22, 2015:

please sen to jkk.balakrishna@gmail.com

shankar on April 18, 2015:

sir plz send answer of these questions to this mail id shankarlk48@gmail.com

shankar on April 18, 2015:

Sir please send answer of these questions

surendar on April 17, 2015:

Plzz send the answers for above questions to suren3nellai@gmail.com

Sooraj R on April 12, 2015:

Sir,

Please send me answers of all the above questions in my email id..

My mail ID:

hai.soorajr@gmail.com

rajan kumar on April 12, 2015:

Kindly provide me answer sir its urjent my mail Id rajangkp99@gmail.com

jeeva on April 08, 2015:

kindly all questions answer forward my mail id :jeevaariya@gmail.com

Pushpak on March 30, 2015:

Respected sir,

Please send me the Answer of these Question

on My Email, pushpak89p@gmail.com

PARTHIBAN E on March 27, 2015:

Please send me desktop support related question and answer my Mail Id :parthiban.elavarasan@gmail.com

surendar on March 27, 2015:

Please Send me that questions Answer my email id surendar.bala89@yahoo.com

Anup Singh on March 16, 2015:

Thank you sir......

Its good ,And Please gayes find answers your self becoz by this your are more technically it is help u in interview

Ashok kumar on March 14, 2015:

Please sir it's urgent

Monday morning I have interview so please sir kind me send the answers of these questions. It's a humble request to you.

Ashokkumar.sheju@gmail.com

prinshu on March 12, 2015:

pls send me answer

hitendra6004@gmail.com

Premkumar on March 12, 2015:

Very Useful... Send answer premveera1990@gmail.com

Pawan Sharma on March 09, 2015:

Dear Sir

Very good Question for interview pls send me answer this mail id

pawandeoria@gmail.com

regards

pawan

abid on February 26, 2015:

please send me the answers for all above questions...my email id is skabidbasha786@gmail.com

THANKYOU

m.suman on February 20, 2015:

pls send desktop engg ques

Bhaskar Reddy on February 18, 2015:

Plz send answers to my mail I'd gbreddyt @gmail.com

M.Sumankumar on February 09, 2015:

Please send the Support Engg Que and ANS to mail id

sumankumar_654@hotmail.com

mukesh kumar on February 06, 2015:

please sent me interview question with answer desktop support email id:mukeshkumar01022@gmail.com

mahesh on February 06, 2015:

Really very helpful question for desktop support engineer

plz send me the answers to my E-mail: id: p.umamahesh61@gmail

Com

Thank you ..

indal on February 02, 2015:

pls send me interview question with answer on my email id

indalmeshram1@gmail.com

indal on February 02, 2015:

pls send me interview question with answer on my email id

Manjunath on January 31, 2015:

Sir Can You Please Send Me Answers For All The Questions You Mentioned Above my email ID : manjuvaidya1985@hotmail.com

RISHU RAJ on January 30, 2015:

Please send me interview questions & answer 50

Mail id : rishuraj077@gmail.com

jafrul on January 23, 2015:

Hi, gys y can search in google there is lotof interview qus ans related to

desktop support eng.

Krishna Kumar on January 15, 2015:

please send me all question and answer on my emil id for learning purpose..

krshnkumar599@gmail.com

Vasanth on January 12, 2015:

please send me all question and answer vhvasanth@gmail.com

S.SATHEESH on December 26, 2014:

Please send me interview questions & answer 50

Mail id :satheesh.sarangan@gmail.com

satheesh on December 26, 2014:

please send me interview questions 50 answers

my mail id :satheesh.saranagn@gail.com

imraan on December 23, 2014:

please send me all question with answer on my email id which are related desktop support engineer .I hope you will me......... Nafisansari2014@gmail.com

kishor upreti on December 22, 2014:

please sirquestion to thik hai pr answer agar de dete to or bhi acha hota my email id is kishorupreti74000@gmail.com

Karan on December 18, 2014:

Plz send to it & desktop support engineering interview question

answer send.

krishnan on December 18, 2014:

plz send answers for above 50 questions to my id

kittan.ec404@gmail.com

Satish on December 16, 2014:

Plz send me the above questions anawers to my email id:satishm.patil@live.com

MANSOORVATTOLI on December 15, 2014:

GOOD QSTNS

vijay on December 03, 2014:

please send me all question and snswers on my e-mail d for learning purpose. thank u my email...vijayprakash1922@gmail.com

sathish on December 03, 2014:

Please send me desktop support L2 interview quest&answer.

My mail id:- shathish.sankar@gmail.com

K.Rajasekhar on November 27, 2014:

please send me all question and snswers on my e-mail d for learning purpose. thank u my email... rajanna431@gmail.com

hari krishna bandi on November 26, 2014:

sir

please send above 50 questions answers

my email id " bhkban@gmail.com "

zunaid on November 08, 2014:

Hi,

pls send me interview question with answer for desktop and windows server 2008 on my email id

Mail Id :- zunaid899@gmail.com

sandhya on November 07, 2014:

plz send me above 50 questions answers to my mail id as early as possible. sandhyatm48@gmail.com

nagendra on November 05, 2014:

send me ansers sir to my email id mnagendra91@gmail.com

vipin pandey on November 01, 2014:

Sir can u please provide me to desktop support engineer questions and answer sent me to my Mail id vipin.pandey74@gmail.com

vasudev chitte on October 29, 2014:

Plz send to it & desktop support engineering interview question answer send

Chittevinod29@gmail.com

Dennis on October 27, 2014:

The questions are so good, would you please send all the answers to me (wcyirwin@hotmail.com) for my reference?

Really thanks!!!

Pradeep KR on October 27, 2014:

Please send me all question and answer on my email id for learning purpose. hope you will help me thanks.

pradeepkr009@gmail.com

deepak.panchal363@gmail.com on October 18, 2014:

Sir plz send m answers of these questions my email id is deepak.panchal363@gmail.com

Goutam Thakur on October 09, 2014:

Sir, plz send me above questions answers my email id is goutamthakur56@gmail.com.

devenderan.p on October 01, 2014:

Hai please send me the level one and level two interview questions at send me the email id - devenderan.p1992@GMAIL.COM

santoshkumar on September 22, 2014:

plz send me answer to dhs mail id santoshkumar264@gmail.com

anjali kumari jha on September 20, 2014:

give me the answer of all the above questions

santosh sarkar on September 05, 2014:

Sir,plz send this questios answer on my email id santoshsarkar777@gmail.com

athul on August 16, 2014:

This is very much help use full to desktop support freshers.

pls send me interview question with answer on my email id:athulsudheer4@gmail.com

shivam on July 24, 2014:

Plz send me ans. L1level desktop support on this bhatnagar.shivam024@gmail.com

desu rathod on July 16, 2014:

Pls send me ans Desu.adreams@gmail.com

javed on July 14, 2014:

kindly send the answers for above all the questions my id- javed.dnr@gmail.com

arutselvan on June 28, 2014:

please send me que & ans

arutselvan2020@gmail.com

Anil Vishwakarma on June 28, 2014:

please sir send me all interview question for fresher desktop support engineer, I hope you will help me

vishwakarmaanil58@gmail.com

vijay on June 20, 2014:

please send me all question and answer on my emil id for learning purpose

thank u my email

vijayakumar2k11@ymail.com

Anil Rana on June 13, 2014:

Hi,Please send me desktop l1 and l2 level interview question and answaer.

rana.anil20@gmail.com.

PRAVIN KUMAR on May 25, 2014:

PLEASE SEND ME ALL QUESTION S ANSWER IN MY ID pravin.tiwari49@gmail.com.

Pharme330 on May 14, 2014:

Very nice site!

Johnd651 on May 09, 2014:

Thank you for some other informative website. Where else may just I am getting that kind of info written in such an ideal means? I've a venture that I am just now working on, and I have been on the glance out for such info. eefeeeebdkdb

Kiran Waghela on April 08, 2014:

Plz snd me the answer

kiran.waghela517@yahoo.com

mansur alam on April 02, 2014:

Plz send me answer of all question on this email id .alamansur1987@gmail.com

pradeep on March 25, 2014:

plz update all answers

Muthu on March 25, 2014:

pl send me all ans

mail : ramuthu1989@gmail.com

mohammed muqtadar hussain on March 07, 2014:

please send me answers of these question on my mail id: muqtadar4u@gmail.com

Dathu Reddy on March 06, 2014:

plse send me answere and more trouble shootind qution

:dathureddy.palle@yahoo.in

rameez rahman on February 22, 2014:

Pls send me all ans. Sheet

Mukesh Kumar on February 06, 2014:

pls send me interview question with answer on my email id

mkshkmr754@gmail.com

santoshroopa on January 23, 2014:

pls send me ans to my mail id

roopa.santosh4@gmail.com

Ram Joshi on January 22, 2014:

I totally agree with Raju Rathore,

everyone want redymade questions and answers to their email address directly.. They dont want to work hard to get the answers. Aisa lag raha hai ki sab log humare pe meherbani kar rahe hai questions and answers email address par mang ke... Bhagwan bhala kare sabka!!!

Abhishek Pratap Singh on January 14, 2014:

plz sent me answer onmy email id plz sir....

my e mail id is abhishekpr.singh@gmail.com

farooque on December 25, 2013:

please send your desktop support question and answer