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Desktop Support Engineer Interview Questions and Answers

Updated on March 26, 2017
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Kannan has had wide and varied work experience. Also he loves to interview people from different industry and write pages to help readers.

When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency.

Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model, or ask you fact-based questions to test your memory power. They can ask you questions on Desktop or Server level issues.

List of Probable Questions

  1. Who is a desktop support engineer and what are their duties?
  2. Why do you want to join the IT industry?
  3. What are the types of operating system?
  4. Give examples of NOS (Network Operating System) and SOS (Server Operating System).
  5. What is the difference between FAT and NTFS?
  6. What is DNS?
  7. What is reverse lookup in DNS?
  8. What is forward lookup in DNS?
  9. What are enhancements in Windows 2003 from Windows 2000?
  10. What does DHCP stand for and why it is necessary?
  11. What are enhancements in Windows 2003 from Windows NT?
  12. What is Active Directory?
  13. List types of firewall.
  14. Define scope and superscope with respect to IP addressing
  15. What is a default gateway
  16. What is the difference between hardware and software firewall?
  17. Name the seven layers of OSI model.
  18. How to enable Firewall in Windows XP?
  19. How to disable Firewall in Windows XP?
  20. What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
  21. List out some versions of Windows XP, Vista, and Windows 7.
  22. Explain ping command.
  23. Explain cookies.
  24. What is an .exe file.
  25. What is is .msi file.
  26. How do you boot the computer in Safe mode?
  27. Why is ipconfig command used for?
  28. What is tracert command?
  29. Define operating system
  30. Define VPN server
  31. What is POP server
  32. What is a SMTP server
  33. What is a RIS server
  34. What is the key difference between a desktop OS and server OS.

  35. What are the types of printer?
  36. What is a safe mode in Windows OS
  37. Explain last known good configuration.
  38. What is disk clean up, disk defragmentation, device manager, and system restore?
  39. Explain the differences between USB port and Firewire port?
  40. How do you install a printer in Windows XP?
  41. What is a browser and name any 5 browsers?
  42. What is a Serial port
  43. What is a parallel port
  44. What is the difference between a serial port and a parallel port?
  45. What is an A record?
  46. What is a PTR record?
  47. Define RAS server
  48. What is a port number?
  49. Where is the HOSTS file located?
  50. Explain different RAID levels.
  51. What is an IAS server?
  52. Explain APIPA, IP address, and Subnet mask.
  53. What is packet data?
  54. Explain the difference between IP v4 and IP v6.
  55. Explain a group with respect to network administration
  56. Explain child domain and its uses.
  57. What is an organizational unit with in terms of a domain?
  58. Expalin rights, policy and permission in network administration.
  59. What is a domain controller?
  60. Explain what is additional domain controller
  61. What are the types of active directory partitions.
  62. Difference between default gateway and a router
  63. Expalin SCSI
  64. How do you remove a virus from a computer?
  65. How do you make a computer run faster?
  66. What is attrib command?
  67. What is edit command?
  68. How do you copy a file or folder using copy command?
  69. How do you format the hard disk using command line utilities?
  70. Explain mkdir, rmdir, and chdir commands.
  71. What is the path of host file in Windows OS?
  72. Explain the types of hard disk.
  73. What is a router?
  74. What is a bridge router?
  75. What is the difference between primary and secondary partition?
  76. What is a backup?
  77. What are the types of backups in Window OS?
  78. Explain the differences among differential backup, incremental backup, and copy backup.
  79. What is remote desktop?
  80. What is the difference between recovery console and automated system recovery?
  81. What is NTLDR file?
  82. How do you tackle "missing NTLDR file" error?
  83. How many bytes are there in MAC address?
  84. Name the range of Class A IP address.
  85. Name the range of Class B IP address.
  86. Name the range of Class C IP address.
  87. What is the default subnet mask of Class A, Class B, and Class C IP address?
  88. What is BSOD (Blue Screen of Death) and how do you overcome it?
  89. What is the difference between preferred DNS and alternate DNS server?
  90. What is the transmission speed of T1 carrier?
  91. List out some ports that are available on a computer
  92. What are some common types of LAN cable?
  93. What is a social engineering attack?
  94. What is a phishing attack?
  95. What is Denial of Service attack in hacking
  96. What is eavesdropping with respect to hacking
  97. What is virus with respect to computer technology?
  98. What does it mean when a program is x86?
  99. What is SysWoW64 Folder in Windows?
  100. Difference between x86 and SysWoW64 folders

I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 (level 1) positions, you only need to do your basics well.

Answers

You have had the training, practicals, and stuff like that, now answer the questions in your own words. Simply mugging up the answers will a be a recipe for disaster.

A quick Google search of the question will reveal all the answers. Surf for the answers and in the process you'll learn, and once you learn you won't forget at the time of the interview.

Practical Demonstrations

Besides fact-based questions you will also be tested on your practical skills. They could ask you to do the easy task of installing the operating system in front of them or even ask you to solve a problem faced by a user right there.

Last Word

Get properly dressed and don't excessively stare at the receptionist (lol).

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    • profile image

      Rajkumar Yadav 45 hours ago

      Dear sir

      Please Desktop Support L2 level interview question and answer,

      we send email ID 1yadavraj@gmail.com

      Regards

      Rajkumar yadav

      8097012556

    • profile image

      Harikrushna 6 weeks ago

      Dear Sir,

      Please send me desktop l1 and l2 level interview question and answer.

      Regards

      Harikrushna

    • profile image

      Raj 2 months ago

      Hello

      Try to give answers also. What is the use of giving questions without answers?

    • profile image

      nekraj 2 months ago

      please send me all question and answer on my emil id for learning purpose

      thank u my email

    • profile image

      Yogesh Kumar 6 months ago

      sir please send me answer for all the question related L1,L2 Desktop support on my email id-

      yogesh125429@yahoo.com

    • profile image

      hashim 10 months ago

      pls send this to the email id hashimvp709@gmail.com

    • profile image

      Chandu 10 months ago

      Hi, could you please send me answer for all the Question & Answers related L1,L2 Desktop support on my email id- chandurt@gmail.com

    • profile image

      ananthu 11 months ago

      plz sent above ans sir ananthavishnu1292@gmail.com

    • profile image

      Neelam 12 months ago

      Sir

      My self Neelam Jha

      We need qualified network & desktop engineer whose eligible for MNC Night operation at Noida

      nishuneelam@gmail.com

    • profile image

      jituraj 13 months ago

      sir please send me answer for all the question related L1,L2 Desktop support on my email id-

      yadavjitendra733@gmail.com

    • profile image

      shareef 13 months ago

      Pl send me a Desktop support questions answers pdf.\\

      huzzjanu@gmail.com

    • profile image

      Dileep kumar.r 14 months ago

      plz send Desktop support engineer l1 interview question and answers that all information i need right now plzzzzzzzzzzzz

      dileepsa1994@gmail.com This is my gmail id

    • profile image

      sadique khan 14 months ago

      please send me all question and answer on my emil id for learning purpose

      thank u my email

      sadiquekhan240@gmail.com

    • profile image

      Biplob Gorai 15 months ago

      pls send me interview question with answer on my email id

      networking related. biplobgorai@gmail.com

    • profile image

      Himanshu 16 months ago

      Dear Sir,

      Please send me desktop l1 and l2 level interview question and answer.

      Thanks & Regards:

      himans.king@gmail.com

    • profile image

      Anil 17 months ago

      Very nice and send me answers to anilkumarkn93@gmail.com

    • profile image

      Marimuthu Nainar 18 months ago

      sir please send me that answer to this mail marimuthu.n@live.com

    • profile image

      Jaleel 19 months ago

      Please can you send me the answer to the question to my email . My email is jaleelanimashaun@hotmail.com

    • profile image

      Abhijeet Pore 19 months ago

      Please send me all the question&answers for the job profile of Desktop Support Engineer as soon as possible on my Email id-

      abhijeetpore2016@gmail.com

    • profile image

      Hitesh Jagtap 19 months ago

      pls send me question and ans for desktop engineer job on this email id : hiteshjagtap477@gmail.com

    • profile image

      Tarique 20 months ago

      please send me all answers.

      mail : tariqueala29@gmail.com

    • profile image

      Md wasim 20 months ago

      plz send answer to my mail..

    • profile image

      Asha 21 months ago

      Sir good questions..

      If possible please send me answers to my mail id-anugovindaraju@gmail.com

    • profile image

      ASHISH PARASHAR 21 months ago

      plz send the answer to on my email

      apbitup@gmail.com

    • profile image

      ASHISH PARASHAR 21 months ago

      plz send the answer to on my email

      apbitup@gmail.com

    • profile image

      shubham sharma 21 months ago

      Plz sir send an answers

    • profile image

      Raju 21 months ago

      Please send the answers to my e-mail Id rajuonteddu123@gmail.com

    • profile image

      karthik 21 months ago

      pls send answer

    • profile image

      mahesh shukla 21 months ago

      very need full

    • profile image

      Ramesh.R 22 months ago

      please send me the answers my mail id-rameshnath1019@gmail.com

    • profile image

      Vijay kumar 22 months ago

      Please send the all the questions and answers on email id vijay.kr.y@gmail.com

    • profile image

      Prasad 22 months ago

      Pls send the answers to mcpprasad83@gmail.com

    • profile image

      JT 22 months ago

      Great questions if this was the 1980's. I have been a tech for over 25 years and now a manager of the IT Dept. I couldn't rattle most of those answers off in an interview setting. The most important thing is work habits and accountability. You can teach a monkey the technical stuff and I am not saying not to pose technical questions but much of the questions noted above are not relevant in a real world situation. Your best bet is to find old tickets that your IT Dept worked on, base your questions off those. How would the candidate handle those situations. Most common complaints of an IT Dept is customer service.

    • profile image

      Naresh 23 months ago

      please send me answers of all the above questions in my email id..

      Duvvanaresh24@gmail.com

    • profile image

      Akash Joshi 23 months ago

      Please Send me answers of the above question to my mailid joshiakash2592@gmail.com Thanks in advance

    • profile image

      Ajish 23 months ago

      Plz Send Me the Answer to m

      Email ID-i_ajish@yahoo.com

    • profile image

      manibalan 24 months ago

      I request you to send the answers for the question to my mail I'd

      Email id-manibalan2410@gmail.com

    • profile image

      Sk 24 months ago

      Sir Please Send me the Answers

      muzammil_mascot@yahoo.com

    • profile image

      Sachin Pawar 2 years ago

      Plz send me the answers above questions

      sachin.pawar22@outlook.com

    • profile image

      sagar thakur 2 years ago

      sir plz send me all the question&answers for the job profile of Desktop Support Engineer as soon as possible on my Email id-

      thakursagar796@gmail.com

    • profile image

      Terry 2 years ago

      Hi i am terry can u forward all question answer?? my email is terryljh@gmail.com thanks you.

    • profile image

      sunil rawat 2 years ago

      please sir send me all answers in my email id pl z pl z sir-email-rawatsunil6161@gmail.com

    • profile image

      amitesh kumar gupta 2 years ago

      please send me all question and answer on my emil id for learning purpose

      my id is

      amiteshgpt6@gmail.com

    • profile image

      manohar 2 years ago

      can u assist me to next level of DSE position.

    • profile image

      JAYA RAM 2 years ago

      please send me answers of all the above questions in my email id..

      ramanvjaya@gmail.com

    • profile image

      prajakta 2 years ago

      tnx sir plz send me and on my I'd. Prajakta.remaje@gmail.com

    • profile image

      shriram Dwivedi 2 years ago

      Hi sir good evening

      Please send me all answers to my email id please dwivedi.shriram106@gmail.com

    • profile image

      Surya Prakash K. 2 years ago

      Sir if possible can you please send the answers of all the above questions?

      my email id: ksprakash357@gmail.com

    • profile image

      shakil 2 years ago

      pls send me question and ans for desktop engineer job on this email id shakil.foplankar@gmail.com

    • profile image

      Harun 2 years ago

      Hi sir please send me answers to my mail id.... mdharunm@gmail.com

    • profile image

      RASHID KP 2 years ago

      Sir kindly send all the answer of above question on my email id \

      kprashid20002@gmail.com

    • profile image

      babu 2 years ago

      Pls send me Ans for above questions my mail id

      babunaikv@gmail.com

    • profile image

      ba.u 2 years ago

      please sen to jkk.balakrishna@gmail.com

    • profile image

      shankar 2 years ago

      sir plz send answer of these questions to this mail id shankarlk48@gmail.com

    • profile image

      shankar 2 years ago

      Sir please send answer of these questions

    • profile image

      surendar 2 years ago

      Plzz send the answers for above questions to suren3nellai@gmail.com

    • profile image

      Sooraj R 2 years ago

      Sir,

      Please send me answers of all the above questions in my email id..

      My mail ID:

      hai.soorajr@gmail.com

    • profile image

      rajan kumar 2 years ago

      Kindly provide me answer sir its urjent my mail Id rajangkp99@gmail.com

    • profile image

      jeeva 2 years ago

      kindly all questions answer forward my mail id :jeevaariya@gmail.com

    • profile image

      Pushpak 2 years ago

      Respected sir,

      Please send me the Answer of these Question

      on My Email, pushpak89p@gmail.com

    • profile image

      PARTHIBAN E 2 years ago

      Please send me desktop support related question and answer my Mail Id :parthiban.elavarasan@gmail.com

    • profile image

      surendar 2 years ago

      Please Send me that questions Answer my email id surendar.bala89@yahoo.com

    • profile image

      Anup Singh 2 years ago

      Thank you sir......

      Its good ,And Please gayes find answers your self becoz by this your are more technically it is help u in interview

    • profile image

      Ashok kumar 2 years ago

      Please sir it's urgent

      Monday morning I have interview so please sir kind me send the answers of these questions. It's a humble request to you.

      Ashokkumar.sheju@gmail.com

    • profile image

      prinshu 2 years ago

      pls send me answer

      hitendra6004@gmail.com

    • profile image

      Premkumar 2 years ago

      Very Useful... Send answer premveera1990@gmail.com

    • profile image

      Pawan Sharma 2 years ago

      Dear Sir

      Very good Question for interview pls send me answer this mail id

      pawandeoria@gmail.com

      regards

      pawan

    • profile image

      abid 2 years ago

      please send me the answers for all above questions...my email id is skabidbasha786@gmail.com

      THANKYOU

    • profile image

      m.suman 2 years ago

      pls send desktop engg ques

    • profile image

      Bhaskar Reddy 2 years ago

      Plz send answers to my mail I'd gbreddyt @gmail.com

    • profile image

      M.Sumankumar 2 years ago

      Please send the Support Engg Que and ANS to mail id

      sumankumar_654@hotmail.com

    • profile image

      mukesh kumar 2 years ago

      please sent me interview question with answer desktop support email id:mukeshkumar01022@gmail.com

    • profile image

      mahesh 2 years ago

      Really very helpful question for desktop support engineer

      plz send me the answers to my E-mail: id: p.umamahesh61@gmail

      Com

      Thank you ..

    • profile image

      indal 2 years ago

      pls send me interview question with answer on my email id

      indalmeshram1@gmail.com

    • profile image

      indal 2 years ago

      pls send me interview question with answer on my email id

    • profile image

      Manjunath 2 years ago

      Sir Can You Please Send Me Answers For All The Questions You Mentioned Above my email ID : manjuvaidya1985@hotmail.com

    • profile image

      RISHU RAJ 2 years ago

      Please send me interview questions & answer 50

      Mail id : rishuraj077@gmail.com

    • profile image

      jafrul 2 years ago

      Hi, gys y can search in google there is lotof interview qus ans related to

      desktop support eng.

    • profile image

      Krishna Kumar 2 years ago

      please send me all question and answer on my emil id for learning purpose..

      krshnkumar599@gmail.com

    • profile image

      Vasanth 2 years ago

      please send me all question and answer vhvasanth@gmail.com

    • profile image

      S.SATHEESH 2 years ago

      Please send me interview questions & answer 50

      Mail id :satheesh.sarangan@gmail.com

    • profile image

      satheesh 2 years ago

      please send me interview questions 50 answers

      my mail id :satheesh.saranagn@gail.com

    • profile image

      imraan 2 years ago

      please send me all question with answer on my email id which are related desktop support engineer .I hope you will me......... Nafisansari2014@gmail.com

    • profile image

      kishor upreti 2 years ago

      please sirquestion to thik hai pr answer agar de dete to or bhi acha hota my email id is kishorupreti74000@gmail.com

    • profile image

      Karan 2 years ago

      Plz send to it & desktop support engineering interview question

      answer send.

    • profile image

      krishnan 2 years ago

      plz send answers for above 50 questions to my id

      kittan.ec404@gmail.com

    • profile image

      Satish 2 years ago

      Plz send me the above questions anawers to my email id:satishm.patil@live.com

    • profile image

      MANSOORVATTOLI 2 years ago

      GOOD QSTNS

    • profile image

      vijay 2 years ago

      please send me all question and snswers on my e-mail d for learning purpose. thank u my email...vijayprakash1922@gmail.com

    • profile image

      sathish 2 years ago

      Please send me desktop support L2 interview quest&answer.

      My mail id:- shathish.sankar@gmail.com

    • profile image

      K.Rajasekhar 2 years ago

      please send me all question and snswers on my e-mail d for learning purpose. thank u my email... rajanna431@gmail.com

    • profile image

      hari krishna bandi 2 years ago

      sir

      please send above 50 questions answers

      my email id " bhkban@gmail.com "

    • profile image

      zunaid 2 years ago

      Hi,

      pls send me interview question with answer for desktop and windows server 2008 on my email id

      Mail Id :- zunaid899@gmail.com

    • profile image

      sandhya 2 years ago

      plz send me above 50 questions answers to my mail id as early as possible. sandhyatm48@gmail.com

    • profile image

      nagendra 2 years ago

      send me ansers sir to my email id mnagendra91@gmail.com

    • profile image

      vipin pandey 2 years ago

      Sir can u please provide me to desktop support engineer questions and answer sent me to my Mail id vipin.pandey74@gmail.com

    • profile image

      vasudev chitte 2 years ago

      Plz send to it & desktop support engineering interview question answer send

      Chittevinod29@gmail.com

    • profile image

      Dennis 2 years ago

      The questions are so good, would you please send all the answers to me (wcyirwin@hotmail.com) for my reference?

      Really thanks!!!

    • profile image

      Pradeep KR 2 years ago

      Please send me all question and answer on my email id for learning purpose. hope you will help me thanks.

      pradeepkr009@gmail.com