Desktop Support Engineer Interview Questions and Answers

Updated on March 26, 2017
kannanwrites profile image
Kannan Reddy
more

Kannan has had wide and varied work experience. He loves to interview people from different industries and write pages to help readers.

Contact Author

When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency.

Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model, or ask you fact-based questions to test your memory power. They can ask you questions on Desktop or Server level issues.

List of Probable Questions

  1. Who is a desktop support engineer and what are their duties?
  2. Why do you want to join the IT industry?
  3. What are the types of operating system?
  4. Give examples of NOS (Network Operating System) and SOS (Server Operating System).
  5. What is the difference between FAT and NTFS?
  6. What is DNS?
  7. What is reverse lookup in DNS?
  8. What is forward lookup in DNS?
  9. What are enhancements in Windows 2003 from Windows 2000?
  10. What does DHCP stand for and why it is necessary?
  11. What are enhancements in Windows 2003 from Windows NT?
  12. What is Active Directory?
  13. List types of firewall.
  14. Define scope and superscope with respect to IP addressing
  15. What is a default gateway
  16. What is the difference between hardware and software firewall?
  17. Name the seven layers of OSI model.
  18. How to enable Firewall in Windows XP?
  19. How to disable Firewall in Windows XP?
  20. What are the minimum system requirements of Windows XP, Vista, 2003, and 2008?
  21. List out some versions of Windows XP, Vista, and Windows 7.
  22. Explain ping command.
  23. Explain cookies.
  24. What is an .exe file.
  25. What is is .msi file.
  26. How do you boot the computer in Safe mode?
  27. Why is ipconfig command used for?
  28. What is tracert command?
  29. Define operating system
  30. Define VPN server
  31. What is POP server
  32. What is a SMTP server
  33. What is a RIS server

  34. What is the key difference between a desktop OS and server OS.

  35. What are the types of printer?
  36. What is a safe mode in Windows OS
  37. Explain last known good configuration.
  38. What is disk clean up, disk defragmentation, device manager, and system restore?
  39. Explain the differences between USB port and Firewire port?
  40. How do you install a printer in Windows XP?
  41. What is a browser and name any 5 browsers?
  42. What is a Serial port
  43. What is a parallel port
  44. What is the difference between a serial port and a parallel port?
  45. What is an A record?
  46. What is a PTR record?
  47. Define RAS server
  48. What is a port number?
  49. Where is the HOSTS file located?
  50. Explain different RAID levels.
  51. What is an IAS server?
  52. Explain APIPA, IP address, and Subnet mask.
  53. What is packet data?
  54. Explain the difference between IP v4 and IP v6.
  55. Explain a group with respect to network administration
  56. Explain child domain and its uses.
  57. What is an organizational unit with in terms of a domain?
  58. Expalin rights, policy and permission in network administration.
  59. What is a domain controller?
  60. Explain what is additional domain controller
  61. What are the types of active directory partitions.
  62. Difference between default gateway and a router
  63. Expalin SCSI
  64. How do you remove a virus from a computer?
  65. How do you make a computer run faster?
  66. What is attrib command?
  67. What is edit command?
  68. How do you copy a file or folder using copy command?
  69. How do you format the hard disk using command line utilities?
  70. Explain mkdir, rmdir, and chdir commands.
  71. What is the path of host file in Windows OS?
  72. Explain the types of hard disk.
  73. What is a router?
  74. What is a bridge router?
  75. What is the difference between primary and secondary partition?
  76. What is a backup?
  77. What are the types of backups in Window OS?
  78. Explain the differences among differential backup, incremental backup, and copy backup.
  79. What is remote desktop?
  80. What is the difference between recovery console and automated system recovery?
  81. What is NTLDR file?
  82. How do you tackle "missing NTLDR file" error?
  83. How many bytes are there in MAC address?
  84. Name the range of Class A IP address.
  85. Name the range of Class B IP address.
  86. Name the range of Class C IP address.
  87. What is the default subnet mask of Class A, Class B, and Class C IP address?
  88. What is BSOD (Blue Screen of Death) and how do you overcome it?
  89. What is the difference between preferred DNS and alternate DNS server?
  90. What is the transmission speed of T1 carrier?
  91. List out some ports that are available on a computer
  92. What are some common types of LAN cable?
  93. What is a social engineering attack?
  94. What is a phishing attack?
  95. What is Denial of Service attack in hacking
  96. What is eavesdropping with respect to hacking
  97. What is virus with respect to computer technology?
  98. What does it mean when a program is x86?
  99. What is SysWoW64 Folder in Windows?
  100. Difference between x86 and SysWoW64 folders

I could go on and on forever writing questions and you could also go on and on searching for "Desktop Support Engineer Interview Question," but the fact is that if you are going for L1 (level 1) positions, you only need to do your basics well.

Answers

You have had the training, practicals, and stuff like that, now answer the questions in your own words. Simply mugging up the answers will a be a recipe for disaster.

A quick Google search of the question will reveal all the answers. Surf for the answers and in the process you'll learn, and once you learn you won't forget at the time of the interview.

Practical Demonstrations

Besides fact-based questions you will also be tested on your practical skills. They could ask you to do the easy task of installing the operating system in front of them or even ask you to solve a problem faced by a user right there.

Last Word

Get properly dressed and don't excessively stare at the receptionist (lol).

Do You Still Want Answers?

See results

Some Objective Type Questions From the Above List

view quiz statistics

How to appear for an Interview

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

    © 2010 Kannan Reddy

    Comments

      0 of 8192 characters used
      Post Comment
      • profile image

        Azar 

        8 months ago

        Could you please send me answers of all questions at azarkh1234@gmail.com

        Thank you.

      • profile image

        Arvind Chaurasiya 

        11 months ago

        Sir could you please send answer.

      • profile image

        singhvivek165165@gmail.com 

        16 months ago

        sir can you please provide answers of all these questions

      • profile image

        Praveen 

        20 months ago

        Sir,

        You're Awesome, I'm Very happy all the question. If you send Answer too also it's very helpful to me.

        Please send me to answer all the question-related L1, L2 Desktop-Engineer.

        Email: Praveen.pnv0@gmail.com.

      • profile image

        Harikrushna 

        22 months ago

        Dear Sir,

        Please send me desktop l1 and l2 level interview question and answer.

        Regards

        Harikrushna

      • profile image

        Raj 

        23 months ago

        Hello

        Try to give answers also. What is the use of giving questions without answers?

      • profile image

        nekraj 

        23 months ago

        please send me all question and answer on my emil id for learning purpose

        thank u my email

      • profile image

        Yogesh Kumar 

        2 years ago

        sir please send me answer for all the question related L1,L2 Desktop support on my email id-

        yogesh125429@yahoo.com

      • profile image

        Chandu 

        2 years ago

        Hi, could you please send me answer for all the Question & Answers related L1,L2 Desktop support on my email id- chandurt@gmail.com

      • profile image

        shakeel 

        2 years ago

        send me answer please

        shakeel98@hotmail.com

      • profile image

        jituraj 

        2 years ago

        sir please send me answer for all the question related L1,L2 Desktop support on my email id-

        yadavjitendra733@gmail.com

      • profile image

        shareef 

        2 years ago

        Pl send me a Desktop support questions answers pdf.\\

        huzzjanu@gmail.com

      • profile image

        Dileep kumar.r 

        2 years ago

        plz send Desktop support engineer l1 interview question and answers that all information i need right now plzzzzzzzzzzzz

        dileepsa1994@gmail.com This is my gmail id

      • profile image

        sadique khan 

        2 years ago

        please send me all question and answer on my emil id for learning purpose

        thank u my email

        sadiquekhan240@gmail.com

      • profile image

        shubham sharma 

        3 years ago

        Plz sir send an answers

      • profile image

        Ramesh.R 

        3 years ago

        please send me the answers my mail id-rameshnath1019@gmail.com

      • profile image

        JT 

        3 years ago

        Great questions if this was the 1980's. I have been a tech for over 25 years and now a manager of the IT Dept. I couldn't rattle most of those answers off in an interview setting. The most important thing is work habits and accountability. You can teach a monkey the technical stuff and I am not saying not to pose technical questions but much of the questions noted above are not relevant in a real world situation. Your best bet is to find old tickets that your IT Dept worked on, base your questions off those. How would the candidate handle those situations. Most common complaints of an IT Dept is customer service.

      • profile image

        Sachin Pawar 

        3 years ago

        Plz send me the answers above questions

        sachin.pawar22@outlook.com

      • profile image

        sagar thakur 

        3 years ago

        sir plz send me all the question&answers for the job profile of Desktop Support Engineer as soon as possible on my Email id-

        thakursagar796@gmail.com

      • profile image

        Terry 

        3 years ago

        Hi i am terry can u forward all question answer?? my email is terryljh@gmail.com thanks you.

      • profile image

        sunil rawat 

        3 years ago

        please sir send me all answers in my email id pl z pl z sir-email-rawatsunil6161@gmail.com

      • profile image

        amitesh kumar gupta 

        3 years ago

        please send me all question and answer on my emil id for learning purpose

        my id is

        amiteshgpt6@gmail.com

      • profile image

        manohar 

        3 years ago

        can u assist me to next level of DSE position.

      • profile image

        JAYA RAM 

        3 years ago

        please send me answers of all the above questions in my email id..

        ramanvjaya@gmail.com

      • profile image

        prajakta 

        3 years ago

        tnx sir plz send me and on my I'd. Prajakta.remaje@gmail.com

      • profile image

        shriram Dwivedi 

        4 years ago

        Hi sir good evening

        Please send me all answers to my email id please dwivedi.shriram106@gmail.com

      • profile image

        Surya Prakash K. 

        4 years ago

        Sir if possible can you please send the answers of all the above questions?

        my email id: ksprakash357@gmail.com

      • profile image

        shakil 

        4 years ago

        pls send me question and ans for desktop engineer job on this email id shakil.foplankar@gmail.com

      • profile image

        Harun 

        4 years ago

        Hi sir please send me answers to my mail id.... mdharunm@gmail.com

      • profile image

        RASHID KP 

        4 years ago

        Sir kindly send all the answer of above question on my email id \

        kprashid20002@gmail.com

      • profile image

        babu 

        4 years ago

        Pls send me Ans for above questions my mail id

        babunaikv@gmail.com

      • profile image

        ba.u 

        4 years ago

        please sen to jkk.balakrishna@gmail.com

      • profile image

        shankar 

        4 years ago

        sir plz send answer of these questions to this mail id shankarlk48@gmail.com

      • profile image

        shankar 

        4 years ago

        Sir please send answer of these questions

      • profile image

        surendar 

        4 years ago

        Plzz send the answers for above questions to suren3nellai@gmail.com

      • profile image

        Sooraj R 

        4 years ago

        Sir,

        Please send me answers of all the above questions in my email id..

        My mail ID:

        hai.soorajr@gmail.com

      • profile image

        rajan kumar 

        4 years ago

        Kindly provide me answer sir its urjent my mail Id rajangkp99@gmail.com

      • profile image

        jeeva 

        4 years ago

        kindly all questions answer forward my mail id :jeevaariya@gmail.com

      • profile image

        Pushpak 

        4 years ago

        Respected sir,

        Please send me the Answer of these Question

        on My Email, pushpak89p@gmail.com

      • profile image

        PARTHIBAN E 

        4 years ago

        Please send me desktop support related question and answer my Mail Id :parthiban.elavarasan@gmail.com

      • profile image

        surendar 

        4 years ago

        Please Send me that questions Answer my email id surendar.bala89@yahoo.com

      • profile image

        Anup Singh 

        4 years ago

        Thank you sir......

        Its good ,And Please gayes find answers your self becoz by this your are more technically it is help u in interview

      • profile image

        Ashok kumar 

        4 years ago

        Please sir it's urgent

        Monday morning I have interview so please sir kind me send the answers of these questions. It's a humble request to you.

        Ashokkumar.sheju@gmail.com

      • profile image

        prinshu 

        4 years ago

        pls send me answer

        hitendra6004@gmail.com

      • profile image

        Premkumar 

        4 years ago

        Very Useful... Send answer premveera1990@gmail.com

      • profile image

        Pawan Sharma 

        4 years ago

        Dear Sir

        Very good Question for interview pls send me answer this mail id

        pawandeoria@gmail.com

        regards

        pawan

      • profile image

        abid 

        4 years ago

        please send me the answers for all above questions...my email id is skabidbasha786@gmail.com

        THANKYOU

      • profile image

        m.suman 

        4 years ago

        pls send desktop engg ques

      • profile image

        Bhaskar Reddy 

        4 years ago

        Plz send answers to my mail I'd gbreddyt @gmail.com

      • profile image

        M.Sumankumar 

        4 years ago

        Please send the Support Engg Que and ANS to mail id

        sumankumar_654@hotmail.com

      • profile image

        mukesh kumar 

        4 years ago

        please sent me interview question with answer desktop support email id:mukeshkumar01022@gmail.com

      • profile image

        mahesh 

        4 years ago

        Really very helpful question for desktop support engineer

        plz send me the answers to my E-mail: id: p.umamahesh61@gmail

        Com

        Thank you ..

      • profile image

        indal 

        4 years ago

        pls send me interview question with answer on my email id

        indalmeshram1@gmail.com

      • profile image

        indal 

        4 years ago

        pls send me interview question with answer on my email id

      • profile image

        Manjunath 

        4 years ago

        Sir Can You Please Send Me Answers For All The Questions You Mentioned Above my email ID : manjuvaidya1985@hotmail.com

      • profile image

        RISHU RAJ 

        4 years ago

        Please send me interview questions & answer 50

        Mail id : rishuraj077@gmail.com

      • profile image

        jafrul 

        4 years ago

        Hi, gys y can search in google there is lotof interview qus ans related to

        desktop support eng.

      • profile image

        Krishna Kumar 

        4 years ago

        please send me all question and answer on my emil id for learning purpose..

        krshnkumar599@gmail.com

      • profile image

        Vasanth 

        4 years ago

        please send me all question and answer vhvasanth@gmail.com

      • profile image

        S.SATHEESH 

        4 years ago

        Please send me interview questions & answer 50

        Mail id :satheesh.sarangan@gmail.com

      • profile image

        satheesh 

        4 years ago

        please send me interview questions 50 answers

        my mail id :satheesh.saranagn@gail.com

      • profile image

        imraan 

        4 years ago

        please send me all question with answer on my email id which are related desktop support engineer .I hope you will me......... Nafisansari2014@gmail.com

      • profile image

        kishor upreti 

        4 years ago

        please sirquestion to thik hai pr answer agar de dete to or bhi acha hota my email id is kishorupreti74000@gmail.com

      • profile image

        Karan 

        4 years ago

        Plz send to it & desktop support engineering interview question

        answer send.

      • profile image

        krishnan 

        4 years ago

        plz send answers for above 50 questions to my id

        kittan.ec404@gmail.com

      • profile image

        Satish 

        4 years ago

        Plz send me the above questions anawers to my email id:satishm.patil@live.com

      • profile image

        MANSOORVATTOLI 

        4 years ago

        GOOD QSTNS

      • profile image

        vijay 

        4 years ago

        please send me all question and snswers on my e-mail d for learning purpose. thank u my email...vijayprakash1922@gmail.com

      • profile image

        sathish 

        4 years ago

        Please send me desktop support L2 interview quest&answer.

        My mail id:- shathish.sankar@gmail.com

      • profile image

        K.Rajasekhar 

        4 years ago

        please send me all question and snswers on my e-mail d for learning purpose. thank u my email... rajanna431@gmail.com

      • profile image

        hari krishna bandi 

        4 years ago

        sir

        please send above 50 questions answers

        my email id " bhkban@gmail.com "

      • profile image

        zunaid 

        4 years ago

        Hi,

        pls send me interview question with answer for desktop and windows server 2008 on my email id

        Mail Id :- zunaid899@gmail.com

      • profile image

        sandhya 

        4 years ago

        plz send me above 50 questions answers to my mail id as early as possible. sandhyatm48@gmail.com

      • profile image

        nagendra 

        4 years ago

        send me ansers sir to my email id mnagendra91@gmail.com

      • profile image

        vipin pandey 

        4 years ago

        Sir can u please provide me to desktop support engineer questions and answer sent me to my Mail id vipin.pandey74@gmail.com

      • profile image

        vasudev chitte 

        4 years ago

        Plz send to it & desktop support engineering interview question answer send

        Chittevinod29@gmail.com

      • profile image

        Dennis 

        4 years ago

        The questions are so good, would you please send all the answers to me (wcyirwin@hotmail.com) for my reference?

        Really thanks!!!

      • profile image

        Pradeep KR 

        4 years ago

        Please send me all question and answer on my email id for learning purpose. hope you will help me thanks.

        pradeepkr009@gmail.com

      • profile image

        deepak.panchal363@gmail.com 

        4 years ago

        Sir plz send m answers of these questions my email id is deepak.panchal363@gmail.com

      • profile image

        Goutam Thakur 

        4 years ago

        Sir, plz send me above questions answers my email id is goutamthakur56@gmail.com.

      • profile image

        devenderan.p 

        4 years ago

        Hai please send me the level one and level two interview questions at send me the email id - devenderan.p1992@GMAIL.COM

      • profile image

        santoshkumar 

        4 years ago

        plz send me answer to dhs mail id santoshkumar264@gmail.com

      • profile image

        anjali kumari jha 

        4 years ago

        give me the answer of all the above questions

      • profile image

        santosh sarkar 

        4 years ago

        Sir,plz send this questios answer on my email id santoshsarkar777@gmail.com

      • profile image

        athul 

        4 years ago

        This is very much help use full to desktop support freshers.

        pls send me interview question with answer on my email id:athulsudheer4@gmail.com

      • profile image

        shivam 

        4 years ago

        Plz send me ans. L1level desktop support on this bhatnagar.shivam024@gmail.com

      • profile image

        desu rathod 

        4 years ago

        Pls send me ans Desu.adreams@gmail.com

      • profile image

        javed 

        4 years ago

        kindly send the answers for above all the questions my id- javed.dnr@gmail.com

      • profile image

        arutselvan 

        4 years ago

        please send me que & ans

        arutselvan2020@gmail.com

      • profile image

        Anil Vishwakarma 

        4 years ago

        please sir send me all interview question for fresher desktop support engineer, I hope you will help me

        vishwakarmaanil58@gmail.com

      • profile image

        vijay 

        4 years ago

        please send me all question and answer on my emil id for learning purpose

        thank u my email

        vijayakumar2k11@ymail.com

      • profile image

        Anil Rana 

        4 years ago

        Hi,Please send me desktop l1 and l2 level interview question and answaer.

        rana.anil20@gmail.com.

      • profile image

        PRAVIN KUMAR 

        4 years ago

        PLEASE SEND ME ALL QUESTION S ANSWER IN MY ID pravin.tiwari49@gmail.com.

      • profile image

        Pharme330 

        5 years ago

        Very nice site!

      • profile image

        Johnd651 

        5 years ago

        Thank you for some other informative website. Where else may just I am getting that kind of info written in such an ideal means? I've a venture that I am just now working on, and I have been on the glance out for such info. eefeeeebdkdb

      • profile image

        Kiran Waghela 

        5 years ago

        Plz snd me the answer

        kiran.waghela517@yahoo.com

      • profile image

        mansur alam 

        5 years ago

        Plz send me answer of all question on this email id .alamansur1987@gmail.com

      • profile image

        pradeep 

        5 years ago

        plz update all answers

      • profile image

        Muthu 

        5 years ago

        pl send me all ans

        mail : ramuthu1989@gmail.com

      • profile image

        mohammed muqtadar hussain 

        5 years ago

        please send me answers of these question on my mail id: muqtadar4u@gmail.com

      working

      This website uses cookies

      As a user in the EEA, your approval is needed on a few things. To provide a better website experience, toughnickel.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

       Necessary
       Features
       Marketing
       Statistics

      For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://toughnickel.com/privacy-policy#gdpr

      Show Details
      Necessary
      HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
      LoginThis is necessary to sign in to the HubPages Service.
      Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
      AkismetThis is used to detect comment spam. (Privacy Policy)
      HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
      HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
      Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
      CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
      Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
      Features
      Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
      Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
      Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
      Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
      Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
      VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
      PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
      Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
      MavenThis supports the Maven widget and search functionality. (Privacy Policy)
      Marketing
      Google AdSenseThis is an ad network. (Privacy Policy)
      Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
      Index ExchangeThis is an ad network. (Privacy Policy)
      SovrnThis is an ad network. (Privacy Policy)
      Facebook AdsThis is an ad network. (Privacy Policy)
      Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
      AppNexusThis is an ad network. (Privacy Policy)
      OpenxThis is an ad network. (Privacy Policy)
      Rubicon ProjectThis is an ad network. (Privacy Policy)
      TripleLiftThis is an ad network. (Privacy Policy)
      Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
      Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
      Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
      Statistics
      Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
      ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
      Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)