The Hiring Process at Kroger: Application, Interview, and Orientation

Updated on May 6, 2020
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James has worked in the supermarket industry and is familiar with their hiring and business practicies.

If you're in need of a job, Kroger is a pretty good place to look.
If you're in need of a job, Kroger is a pretty good place to look. | Source

Getting hired at Kroger is fairly easy. Passing a background check and a drug test are the main hurdles. Some stores have stopped doing drug tests, while others have not. If a store does drug test, it is most often a mouth swab, so a trip to the medical clinic won't be required.

The Application Process

Filling out a Kroger job application can only be done online. If you go to a Kroger store to fill out an application, they will direct you to one of their hiring kiosks. This is a good option if you need to ask questions, but it can also be distracting to fill out an application with other people around you. I recommend filling out your application at home or at the library.

Applying Online

  1. Go to the Kroger application website.
  2. Create an account.
  3. Browse available positions at Kroger. (Note: You can search by store location.)
  4. If you are undecided on which position to apply for, choose retail hourly associate.

Filling out the application requires all the normal information required to get a job, such as:

  • Name
  • Address
  • Gender
  • Education
  • Experience
  • Availability

Employment Exam

After the application is done you will be directed to an employment exam. The exam is a series of questions or statements with multiple choice answers. You will be given a choice of four answers for each question, which are:

  • Strongly agree
  • Agree
  • Disagree
  • Strongly disagree

I recommend you choose "strongly agree" or "strongly disagree" for each question. Choosing the answers "agree" or "disagree" shows the hiring managers that you are indecisive, in my opinion. When you answer the questions with "strongly agree" or "strongly disagree," this shows them that you are a person with conviction. Be decisive with your answers. This is what you want to show and what they want to see. After you have finished this exam, you are done for the day.

Follow Up With a Phone Call

Following up with a phone call to the hiring manager will increase your chances of getting the job. You can wait one business day, or call directly after submitting your application. Simply inform the manager of your name, and tell them that you have submitted an application. Then, ask if your application has been received. Let the manager know you are available to come in anytime for an interview. You may receive an interview right then and there.


Once you are called in for an interview, you are very close to landing the job. Many who have been hired by Kroger say the interview is just a formality.

Still, don't let your guard down. Be punctual and friendly. Make sure to smile. You may or may not be asked about past customer service experience. If you have some experience with customer service, the manager might ask you to give an example of how you handled a situation with a customer.

If all goes well, you will be told fill out a background check, and, depending on the store, take a drug test. Once the results are in from these tests, you will be called in for orientation and training.

Kroger in Klin Creek, Virginia.
Kroger in Klin Creek, Virginia. | Source

Orientation and Training

Once you have passed the background check and drug test (it may take a week or more to get the results from these tests), you will be called in for orientation and training. Training can last anywhere from two days to a week depending on the position you were hired for. You will be joined by two or three other new hires.

The first day will consist of watching videos about Kroger, which explain Kroger's history and all the companies Kroger has acquired. You will also learn about safety rules and policies, receive the employee handbook, and fill out paperwork.

On the second day, you will do some web-based learning (WBL) on a computer. These WBLs will have tests at the end of each lesson. If you don't get a passing grade on a test, you will be instructed to retake it until you receive a passing grade. Most people pass these tests on the first or second try, and some stores will even let you take notes.

If you were hired for a position like a bagger, your orientation probably won't last more than two days. If you were hired for a more complex job, like a cashier or a deli associate, then your training could take up to a week and will include more WBL lessons. After training is complete, you will follow your work schedule for the rest of your time at the company.

Congratulations, you got a job!

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.


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    • profile image


      4 months ago

      Do they normally do orientation at the store? If so, where in the store do I go?

    • profile image


      14 months ago

      Went through interviews... signed background check papers. Received email stating they found someone else for the job. I have just passed two background for our school system and the other for a cleaning position. I also have my CCW. When I replied to email stating the HR made it sound like I had the and was waiting for background check..they sent another email stating they found someone else! I call BS! JS

      I had read up on Kroger and the whole thing about " smiling' is a joke. I got the job for the school.. Kroger's loss

    • profile image


      22 months ago

      Almost 3 weeks waiting on my background check. HR said it was not uncommon.

    • profile image

      Not entirely accurate 

      3 years ago

      Kroger typically will hire employees long before the background check and drug test are back. The company uses GIS to conduct both and getting the results can take anywhere from a week to a month. You will have orientation and likely work for two weeks before this information is received by the store. In the event that you fail, you will be fired. It happens to probably half of the employees that apply at my store. They construct their lives based around the fact that they will be working for Kroger, and get it yanked away. It wastes everyone's time and money from the store to the former employee.

    • profile image


      3 years ago

      Can I be fired for my background once I have started the orientation?


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