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The Hiring Process at UPS: Application to Interview to Orientation

James has worked for UPS and is familiar with their application, interview, and hiring processes.

The United Parcel Service is a great employer. Learn how to apply and what to expect from the hiring process.

The United Parcel Service is a great employer. Learn how to apply and what to expect from the hiring process.

UPS Application Process

During the months leading up to the holidays, the United Parcel Service opens up many seasonal positions to fulfill their needs. These temporary openings are almost always for part-time package handlers and are usually the only way to get a foot in the door at UPS.

UPS promotes its employees from within, so the only way to become a delivery driver is to start out as a package handler. Part-time package handlers work about 20 hours a week and must be able to lift up to 70 lbs (packages average approximately 30 lbs). This guide discusses the Parcel Service's application, interview, and hiring processes and provides tips for new applicants.

The UPS Hiring Process in 4 Steps

  1. Applying
  2. Getting the Call
  3. The Interview and Tour
  4. Orientation

1. Applying

UPS only takes applications online. Check the careers page on their website to look for open positions in your area. The best time to apply is in the fall, before the winter holiday season. You will need to enter your social security number and will be prompted to set up a personal passcode before beginning the application.

When filling out the application, be sure to enter a phone number and an email address where a UPS recruiter can contact you. A recruiter will call and/or email you if your application is chosen for an open position. Your application is valid for sixty days. Once the sixty days pass, you will need to start the application process over if you are still interested in employment at UPS.

Patience Is Key!

Every year, UPS hires as many as 90,000 employees for the holiday season. That means the company has to sift through thousands and thousands of applications. Being impatient and calling to check on the status of your application will not help you whatsoever.

The only way to keep tabs on the status of your application is to log on to the UPS website using your social security number and passcode. Once logged in, you will be able to view any updates to the status of your application.

Even though UPS deals with physical mail, their employment application is completely digital.

Even though UPS deals with physical mail, their employment application is completely digital.

2. Getting the Call

Once you are contacted by a UPS recruiter, you will be given the time and location of your interview. In some cases, you will be given a tour of the UPS facility during or after your interview. Usually, your recruiter will let you know what type of attire you should wear to your meeting.

If you're not sure where your interview is, log on to your UPS account with your social security number and passcode. Here you will find the date, time, and location of your interview.

3. The Interview and Tour

UPS does not have a set interview and hiring procedure. At some facilities, you may be given a tour before your interview, while at others, you might be interviewed first and then taken through the facility. In some cases, your hiring contact may let you throw a few boxes to give you a feel for what a package handler does.

No matter what UPS location you go to for your interview, you'll need to bring a government-issued picture ID and your social security card.

When you sit down for your interview, you may be speaking with a member of human resources, a supervisor, or both. The questions tend to be fairly simple, and interviews rarely last more than 10 minutes. When your interview is over, you will usually be told when to report back for orientation and training.

4. UPS Orientation

Orientation takes up to five hours and is usually conducted by a member of human resources in a classroom setting with other new hires in attendance. Instructional videos will be shown to teach proper lifting techniques and other procedures.

If you didn't fill out all of your employee paperwork at your interview, you will complete it during your orientation. This is also when you will receive your work schedule. At the end of your orientation class, you may be given the opportunity to work out on the floor and get some training in.

Good Luck!

Remember to be patient when seeking employment at UPS; it may take weeks or months to get your foot in the door, but when you do, it will be worth it. UPS is a good company to work for and offers many competitive benefits.

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.


Jerry Snyder on June 11, 2020:

They said I have a job interview at the Conroe TX Facility then it said directions this will be a phone interview 1 o’clock today I’m sitting at the facility no one here and I have gotten no phone call it’s 128 what do I do

Nathan Zerbe on December 06, 2019:

I have had 3 interviews at the local US for Seasonal unloader position. I have low vision and must ride a bike to work. I live only 1/2 mile away. On my first interview, the person who interviewed me questioned my ability to get to work.

my work history is impeccable and was a my last manufacturing job for 10 years until my low vision forced me to quit. The job I interviewed for would be perfect for my condition. I conveyed this to the person interviewing me. I am starting to feel like this is discrimination. I have the skill set, transportation and drive to do a great job. Any suggestions?

Renessa Holguin on November 15, 2019:

Hi i filled out my application already and i went down to fill out all my paperwork my background came back good but i haven't received my training video yet and it be over two weeks? How much long will it be

April on November 09, 2019:

Hello. I have filled out forms on line after UPS texted me to fill out then text done back. I have done back ground check and last I have filled out forms such as direct deposit and other forms. Now what do I do. Wait for a call the following week? Does filling all forms out mean I am hired? What is the next step is what I am asking no real direction as what happens next.

Jon moore on November 07, 2019:

I can't find the needed documents for the job. Everything from application to orientation. Documents?

Xavien tucker on October 01, 2019:

I'm trying to get application for a package handler UPS

Moso S. on May 07, 2019:

do you need a valid drivers license?

Benjamin Morgan on March 30, 2019:

How do I know if UPS hired me. I went on my interview for Inside Sales job and was Told I would get a call the NEXT day to let me know if I got the job . I missed the call but was left a voicemail to call back. She did not indicate if I got the job or not. Should I read anything into that? She DID NOT tell me if I got the job or not. If I had been hired would she have told me on the voicemail or the fact she didn’t mean I didn’t get the job? How can I find out? I can not go through the weekend not knowing. How can I find out?

Jimmy on September 13, 2018:

When will I get my interview

mark dosi on August 02, 2018:

cannot do job app in florida due to redirect to help wanted sites .do pre app then nothing, your logo an likeness being used in scams

Meryl Weintraub on July 24, 2018:

Looking for a part time job

Cassandra Grant on January 10, 2018:

I had an interview for a pt upload supervisor position in October. I was told they would let you know one way or the other if you got the job or didn't get the job but I have not heard nothing. Will they let you know if you didn't get the position?

Jimmar hodge on December 11, 2017:

Trying to finish my application

brittany on October 11, 2017:

how do they get paid

Courtney on August 18, 2017:

when will I get a call been doing these applications for awhile now

patrick milone UPS on June 05, 2017:

former employee had my interview today had high hopes.But all they had was sunrise hours I really need this job all i live on is social security please help me trying to get 5:30 to 10:00 P.M UPS

taiajuwan on April 29, 2017:

how do i cancel a job interview