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Interview Answer: Why Do You Want to Work at a Call Center?

Updated on September 21, 2016
Call center (CC BY-SA 4.0)
Call center (CC BY-SA 4.0) | Source

Why Do You Want to Work Here?

"Why work at a call center?" is a simple question. Yet, many fail to understand the simplicity of the answer, and I was one of them. I remember my first application to a call center company. During my initial interview, I was asked the same question.

With conviction I replied: "To practice and improve my communication skills."

To be honest, I wasn't really expecting that question, so I tried to answer it in a way I thought would give the interviewer the impression that I want to grow in the industry. But I was wrong.

From the moment I finished my answer, I could see the sudden change in expression on the interviewer's face. She told me that the they are not looking for people who are just here for practice and improve their communication skills. She also added that I could have done that at school or in an English training class.

At that point, I knew I flunked my interview and my confidence was shot. When I was told that I would receive a call and to just keep my lines open, my apprehension was validated.

First, you must understand that this is not a trick question. It does not need sugar-coated answers. You should be honest and truthful.

Let's discuss the reasons why people go into this industry, so you don't get blindsided like I did.

Salary

Here in the Philippines, the average salary for a starting professional is $220-$250 a month. However, a call center agent with no experience can start from $350-$500 a month.

This is the most honest answer you can give. You can earn more in this industry just starting out compared to the local ones. My mom has been a teacher for more than 15 years, yet my salary in my first call center is much higher than hers.

Benefits

Here are some typical benefits that come with a call center job:

  • 10% to 20% differential for working nights
  • 10 to 20 days of sick leave or vacation days
  • Health Card(HMO)
  • Paid overtime
  • Transportation allowance
  • Signing bonus

I've even heard that some offer rice and clothing allowances. You won't get that from most local companies or jobs here.

People

Because this is a new industry in the Philippines, most of the employees are young and fresh graduates. Compared to other available jobs, the environment is fun and the atmosphere is very fresh.

Schedule

I'm not saying that all centers here in the Philippines offer a nighttime schedule, but because most of the employees are young, they prefer working night shifts. I think this is because many workers arrive from a day shift at school or a different job. Nightshift is something different and a new experience for most of them. For some, it's a cool idea to work at night and sleep during the day. Also, the night differential plays a big role in this, and the 10% to 20% night differential on their salary really adds up.

Job Availability

Now, this answer is a little tricky, it could play well or it can lead you to a disaster of follow-up questions. We all know there is no special course or degree needed to work in call centers. The interviewers will try to see if you are really serious about the job, and they will want to know if you are planning to commit for the long term. They know that most of the employees are there because they can't find a job pertaining to their degree, but they also want to hire an employee who will stay longer.

Be Honest

These are the most honest answers you can give to this question, and you don't have to sugarcoat every answer. All you need to do is answer in the most honest way you can so the interviewer will feel the sincerity of your application.

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    • kubasu profile image

      kubasu 5 years ago from Kenya

      Very enlightening writeup for me. Here in Kenya vision 2030 focuses on creating the country the capital of BPO's in the region.

      At the moment we have a few call centers in place and hopefully many are going to join this competitive field.

    • MangBerto08 profile image
      Author

      MangBerto08 5 years ago from Philippines

      @kubasu thanks. here in the Philippines the BPO industry really changed our country. Right now the call center industry provides millions of jobs and it is really helping in our economy.

    • enzoy 5 years ago

      A very simple and effective way of giving the most convincing and perhaps the best answer. A hat tip off to you!

    • MangBerto08 profile image
      Author

      MangBerto08 5 years ago from Philippines

      @enzoy Thanks man!

    • SuunyShelly 4 years ago

      the best tips I've read so far...thanks!

    • Seth 4 years ago

      Nice tips!!Thank you so much!

    • kishme 4 years ago

      well, why call center?? honestly nowadays call center industry is a big hit..and in demand so many people wants to work here and practically speaking to have a high salary than other companies cant give.

    • Mark 2 years ago

      Wow! This really opens my mind to more possibilities out there. This was similar to my first experience in call center but after i read ur article I felt like I was enlighten. Thank you so much for sharing this.

    • rolan retostos 2 years ago

      I want tobe a part of this company

    • notsonicenamerowell 2 years ago

      Evrytime i have intrview the first thing that comes to my mind are the the things i remembered here in your writeups,and its pretty effective,thanks for these tips im now more sure in answering call center interviews..hope you post a lot of helpful tips a call center applicant needs such as acing the intrviews,how to fight nervousness,gaining confidence and being conversant kind of things....godbless

    • notsonicenamerowell 2 years ago

      Evrytime i have intrview the first thing that comes to my mind are the the things i remembered here in your writeups,and its pretty effective,thanks for these tips im now more sure in answering call center interviews..hope you post a lot of helpful tips a call center applicant needs such as acing the intrviews,how to fight nervousness,gaining confidence and being conversant kind of things....godbless

    • mecai 22 months ago

      Man.. you really me help me :) your tips and guide are very effective ! .. thanks man godbless you always may you continue helping people who wants to join call center industry :) especially the newbie :) like me

    • weirdo 20 months ago

      yeah

    • bulaklak 19 months ago

      Thanks for the advices. I know all of the tips i read really helps me for preparing myself to a job interview.

    • rica.03 18 months ago

      Planning to apply at call center.this helps a lot.thank you

    • Morbid Solutions profile image

      Morbid Solutions 7 months ago from USA

      Best answer to why do you want to work in a call center: I enjoy helping customers resolve issues. I aim for a first call resolution on every call. I am a customer service professional and no matter what the customer says I keep my composure polite and always professional on the phone at all times. It makes me happy to help people whether it is a customer or a fellow co-worker and I look forward to working for (insert company here). I am proficient in turning a bad situation into a positive one and I strive to do that with every person I help.

    • miles 6 months ago

      More tips please...

    • dang 6 months ago

      thanks for the advice

    • Gab 5 months ago

      Thanks man.

    • Erms 5 months ago

      Guys. Do you think my answer is okay for this question? Please response. :D

      As of now, call center is one of the fastest growing industry in Philippines and well known jobs as well. I'd like to work in a call center because it will helps me to support our financial needs and it will definitely gives me a lot of experience and knowledge for my own career.

    • Ezekiel Sheep 3 months ago

      Wow! It really gives a wide perspective to newbies like me. Thank you so much for taking a time in publishing such enlightening article. God will continue to bless people who love to serve others by heart!

    • Javier 4 weeks ago

      Hi MangBerto08, thank you very much for all the information provided; I found it very useful and complete enough to have a clear idea about what to face when in a call center job interview. Tips are concise, smart and real-life based. Thank you!

      I would also like to mention and thank the Morbid Solutions' sample answer to the matter since to my understanding is really perfect; answering the "big question" like that would make a great impression on any interviewer!

    • ghee ulgasan 11 days ago

      i really i appreciate this tips...it can help us a lot...thank you so much

      god bless and more power............

    • grace 25 hours ago

      thank you for the tips it gives me more knowlge to make me more comfrtable when ever im in a nervous sittuation .. i could already handle it more than i think before thank tou very much god blss

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