Interview Answer: Why Do You Want to Work at a Call Center?

Updated on September 21, 2016
Call center (CC BY-SA 4.0)
Call center (CC BY-SA 4.0) | Source

Why Do You Want to Work Here?

"Why work at a call center?" is a simple question. Yet, many fail to understand the simplicity of the answer, and I was one of them. I remember my first application to a call center company. During my initial interview, I was asked the same question.

With conviction I replied: "To practice and improve my communication skills."

To be honest, I wasn't really expecting that question, so I tried to answer it in a way I thought would give the interviewer the impression that I want to grow in the industry. But I was wrong.

From the moment I finished my answer, I could see the sudden change in expression on the interviewer's face. She told me that the they are not looking for people who are just here for practice and improve their communication skills. She also added that I could have done that at school or in an English training class.

At that point, I knew I flunked my interview and my confidence was shot. When I was told that I would receive a call and to just keep my lines open, my apprehension was validated.

First, you must understand that this is not a trick question. It does not need sugar-coated answers. You should be honest and truthful.

Let's discuss the reasons why people go into this industry, so you don't get blindsided like I did.

Salary

Here in the Philippines, the average salary for a starting professional is $220-$250 a month. However, a call center agent with no experience can start from $350-$500 a month.

This is the most honest answer you can give. You can earn more in this industry just starting out compared to the local ones. My mom has been a teacher for more than 15 years, yet my salary in my first call center is much higher than hers.

Benefits

Here are some typical benefits that come with a call center job:

  • 10% to 20% differential for working nights
  • 10 to 20 days of sick leave or vacation days
  • Health Card(HMO)
  • Paid overtime
  • Transportation allowance
  • Signing bonus

I've even heard that some offer rice and clothing allowances. You won't get that from most local companies or jobs here.

People

Because this is a new industry in the Philippines, most of the employees are young and fresh graduates. Compared to other available jobs, the environment is fun and the atmosphere is very fresh.

Schedule

I'm not saying that all centers here in the Philippines offer a nighttime schedule, but because most of the employees are young, they prefer working night shifts. I think this is because many workers arrive from a day shift at school or a different job. Nightshift is something different and a new experience for most of them. For some, it's a cool idea to work at night and sleep during the day. Also, the night differential plays a big role in this, and the 10% to 20% night differential on their salary really adds up.

Job Availability

Now, this answer is a little tricky, it could play well or it can lead you to a disaster of follow-up questions. We all know there is no special course or degree needed to work in call centers. The interviewers will try to see if you are really serious about the job, and they will want to know if you are planning to commit for the long term. They know that most of the employees are there because they can't find a job pertaining to their degree, but they also want to hire an employee who will stay longer.

Be Honest

These are the most honest answers you can give to this question, and you don't have to sugarcoat every answer. All you need to do is answer in the most honest way you can so the interviewer will feel the sincerity of your application.

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

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      • profile image

        barlitog 

        9 months ago

        Thanks sir berto

      • profile image

        Angeee 

        18 months ago

        Thanks for this! great big help.

      • profile image

        Ckaye 

        18 months ago

        Thanks for this Site

      • profile image

        kirk 

        23 months ago

        thanks now i can rest in peace

      • profile image

        Claudia 

        2 years ago

        Thank you so much now I´m sure how to answer correctly

      • profile image

        Margaux Jacobs 

        2 years ago

        This is a very helpful article! Glad I've seen this. Thumbs up!

      • profile image

        Jerson dela Cruz 

        2 years ago

        Help me..lord we have initial interview tomorrow.

      • profile image

        grace 

        2 years ago

        thank you for the tips it gives me more knowlge to make me more comfrtable when ever im in a nervous sittuation .. i could already handle it more than i think before thank tou very much god blss

      • profile image

        ghee ulgasan 

        2 years ago

        i really i appreciate this tips...it can help us a lot...thank you so much

        god bless and more power............

      • profile image

        Javier 

        2 years ago

        Hi MangBerto08, thank you very much for all the information provided; I found it very useful and complete enough to have a clear idea about what to face when in a call center job interview. Tips are concise, smart and real-life based. Thank you!

        I would also like to mention and thank the Morbid Solutions' sample answer to the matter since to my understanding is really perfect; answering the "big question" like that would make a great impression on any interviewer!

      • profile image

        Ezekiel Sheep 

        2 years ago

        Wow! It really gives a wide perspective to newbies like me. Thank you so much for taking a time in publishing such enlightening article. God will continue to bless people who love to serve others by heart!

      • profile image

        Erms 

        3 years ago

        Guys. Do you think my answer is okay for this question? Please response. :D

        As of now, call center is one of the fastest growing industry in Philippines and well known jobs as well. I'd like to work in a call center because it will helps me to support our financial needs and it will definitely gives me a lot of experience and knowledge for my own career.

      • profile image

        Gab 

        3 years ago

        Thanks man.

      • profile image

        dang 

        3 years ago

        thanks for the advice

      • profile image

        miles 

        3 years ago

        More tips please...

      • Morbid Solutions profile image

        Morbid Solutions 

        3 years ago from USA

        Best answer to why do you want to work in a call center: I enjoy helping customers resolve issues. I aim for a first call resolution on every call. I am a customer service professional and no matter what the customer says I keep my composure polite and always professional on the phone at all times. It makes me happy to help people whether it is a customer or a fellow co-worker and I look forward to working for (insert company here). I am proficient in turning a bad situation into a positive one and I strive to do that with every person I help.

      • profile image

        rica.03 

        4 years ago

        Planning to apply at call center.this helps a lot.thank you

      • profile image

        bulaklak 

        4 years ago

        Thanks for the advices. I know all of the tips i read really helps me for preparing myself to a job interview.

      • profile image

        weirdo 

        4 years ago

        yeah

      • profile image

        mecai 

        4 years ago

        Man.. you really me help me :) your tips and guide are very effective ! .. thanks man godbless you always may you continue helping people who wants to join call center industry :) especially the newbie :) like me

      • profile image

        notsonicenamerowell 

        4 years ago

        Evrytime i have intrview the first thing that comes to my mind are the the things i remembered here in your writeups,and its pretty effective,thanks for these tips im now more sure in answering call center interviews..hope you post a lot of helpful tips a call center applicant needs such as acing the intrviews,how to fight nervousness,gaining confidence and being conversant kind of things....godbless

      • profile image

        notsonicenamerowell 

        4 years ago

        Evrytime i have intrview the first thing that comes to my mind are the the things i remembered here in your writeups,and its pretty effective,thanks for these tips im now more sure in answering call center interviews..hope you post a lot of helpful tips a call center applicant needs such as acing the intrviews,how to fight nervousness,gaining confidence and being conversant kind of things....godbless

      • profile image

        rolan retostos 

        5 years ago

        I want tobe a part of this company

      • profile image

        Mark 

        5 years ago

        Wow! This really opens my mind to more possibilities out there. This was similar to my first experience in call center but after i read ur article I felt like I was enlighten. Thank you so much for sharing this.

      • profile image

        kishme 

        6 years ago

        well, why call center?? honestly nowadays call center industry is a big hit..and in demand so many people wants to work here and practically speaking to have a high salary than other companies cant give.

      • profile image

        Seth 

        7 years ago

        Nice tips!!Thank you so much!

      • profile image

        SuunyShelly 

        7 years ago

        the best tips I've read so far...thanks!

      • MangBerto08 profile imageAUTHOR

        MangBerto08 

        8 years ago from Philippines

        @enzoy Thanks man!

      • profile image

        enzoy 

        8 years ago

        A very simple and effective way of giving the most convincing and perhaps the best answer. A hat tip off to you!

      • MangBerto08 profile imageAUTHOR

        MangBerto08 

        8 years ago from Philippines

        @kubasu thanks. here in the Philippines the BPO industry really changed our country. Right now the call center industry provides millions of jobs and it is really helping in our economy.

      • kubasu profile image

        kubasu 

        8 years ago from Kenya

        Very enlightening writeup for me. Here in Kenya vision 2030 focuses on creating the country the capital of BPO's in the region.

        At the moment we have a few call centers in place and hopefully many are going to join this competitive field.

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