Is the Wish App Legit or a Scam: The Real Reasons Why It's so Cheap

Updated on August 8, 2019
KCO profile image

Katy tests money-saving apps to find ones that are legitimate, easy-to-use, and effective to share with readers.

Is Wish Legit?

The Wish shopping app features crazy low prices on a lot of fashion items and accessories for men and women.

So, what's the catch?

Shopping on Wish is risky. It's hard to know if the products are genuine until you order and receive them.

Wish is as legit as Amazon and eBay. The company is real and there are real people selling products on the site.

But since the sellers on Wish are located all over the world (but mostly in China), shipping takes longer, and product quality is lower. Just follow these tips to understand where the products you order comes from so that you know what to expect before checking out a shopping cart.

Where Do the Products on Wish Come From?

Look at where the stuff on Wish comes from and you'll understand why the prices are so low. Wish is a mobile shopping site that connects buyers directly to individual merchants selling merchandise made in Chinese factories.

Many big retailers ship directly from China to Western countries like the US, UK and Canada successfully.

Unlike most online shopping experiences, where you buy from a retailer, an item from Wish comes directly from the factory. There are no middlemen, which means lower prices and less quality-control.

The Reason Stuff Is so Cheap on Wish

There's no middleman, no brick-and-mortar store, no employees restocking shelves, and no advertising money spent promoting a single shopping site. The savings go directly to the customer.

But there are some downsides to this stripped-down model. Read on!

Are Wish Products Fake?

The website and the app are definitely real: You order something, pay with your credit card, and the items will get delivered (eventually). But are the products offered fakes?

Wish doesn't sell many brands that are available in the United States. You'll find knock-offs of common brands. The quality is definitely lower than items in other stores or shopping sites, but if you're willing to take the chance, Wish can be a great value.

Source

Cons of Shopping on Wish.com

Women's Clothing

The sizing is a gamble when ordering from Wish. Look at customer product photos and reviews to get a good idea of what size you should order.

Material and stitching is definitely cheap but can be appropriate for certain casual items. Sweaters, hoodies, and accessories make good Wish buys when you don't need the highest quality.

I tried ordering two tops from Wish. They were much more sheer than they looked in the picture. The V-neck peasant blouse I purchased was way too big. The other was a white long-sleeved shirt that looks okay but is made of cheap, breathable material. I learned to not order clothing to wear to work and stick to the casual or novelty items.

For clothing I'd recommend a site like Shein (which is actually legit) if you are looking for major steals from on trendy pieces. They ship straight from China and are less risky with fit and descriptions.

Is Personal Data Safe on Wish.com?

One of the biggest concerns some users have about Wish.com is that the site displays full user names on the profiles linked to wish lists. This means that your wish lists aren't private and any items you put on your lists show your real name.

In its privacy policy Wish.com says that they collect information about customers in two ways:

  • When customers sign up and purchase products Wish.com asks for name, email address, payment method information, shipping address, phone number, and social media account credentials.
  • Wish.com collects other data automatically, including your computer's IP address, location information (they say they ask for customer permission before obtaining specific GPS data), social network profile data, the browser you use, usage data including where you click and how much time you spend on pages.

With these things in mind Wish.com appears to be as safe for personal data as any other shopping site, and all sites can potentially be hacked.

Pros of Shopping on Wish.com

Legit Electronics from Wish

Purchasing electronics from Wish is hit or miss. Expect the audio quality from speakers or earbuds to be poor. Cables, like USB or HDMI, will work but they might not be as robust or last as long as their more expensive counterparts. A flash drive or storage device from Wish will also work as promised, which can be a great way to get cheap data storage. Bluetooth is also surprisingly reliable.

I recently received a pair of noise-cancelling Bluetooth headphones from Wish. While the sound quality isn't spectacular, the Bluetooth always connects and it's great to have when traveling or going for walks. Pretty good for $10.

Many of the electronics you buy in the U.S. come from Asian countries anyway, so the products don't differ too much. Think twice before buying anything that requires customer support, however, like a tablet or a smartwatch.

Source

Beware of Deceptive Product Photos and Descriptions on Wish.com

There are going to be sacrifices in the order process when you buy directly from any factory. Though they cost more, the US-based retail stores serve an important purpose as middlemen to smooth the way for the customer.

Skipping the retailer entirely leaves the potential for a few drawbacks:

  • Mislabeled items
  • Wrong sizing in clothes
  • Inaccurate descriptions and photos of products
  • Poor customer service

Most of the time the customer receives exactly what they paid for from Wish. This requires that the item from the factory matches the description and pictures of the item in the app, which can be difficult in translation to English. Order from Wish often enough and eventually the product you ordered in the app will turn out to be slightly different than the item that shows up in your mailbox.

What About You?

What was your experience shopping on Wish like?

See results

How to Avoid Getting Scammed on Wish

Read Reviews Carefully!

The best way to avoid being disappointed by products sold on Wish.com is to do your research before purchasing. Read through customer reviews. Look at photos that other customers have posted of the product they actually received. Users can also leave star ratings for merchants, but these aren't as useful as written descriptions and photos.

It takes some work to have a good experience with Wish.com. Since it's a global marketplace, customers and merchants are located all over the world. Product descriptions and reviews may be written by people whose English is not fluent. Find as much information as you can about the product you're interested in and its merchant before purchasing.

Some Drawbacks to Shopping on Wish.com

Shipping Takes Forever

The number one complaint about shopping on Wish is that items can take several weeks to arrive. Some might show up within five to seven days, but other orders may take a month to arrive.

Inconsistent Clothing Sizes

Clothes sizes on Wish is another issue. Asian and American sizing don't translate well and this is made worse by the fact that most Chinese factory-made items do not carry a size label. Customers that shop for clothes on Wish are often left wondering whether the "medium" they ordered, but which was small enough to fit a child, is really an "extra small" or just a factory mistake.

Poor Customer Service

The other downside of buying from a foreign factory is the customer service support is not very strong. With a retailer between you and the factory, the customer service experience is a lot better for the customer because that retailer has a reputation to uphold. The out-of-country factory has less direct stake in keeping you happy so it's up to Wish to communicate between the customer and the factory. This can lead to a lot of frustration from customers.

Making Returns on Wish.com

If you do get an item that differs from the item you ordered, is it possible to return the item to Wish for a refund? Yes, returns are possible, but they are not very easy.

Wish does offer returns and refunds, but they don't refund the initial shipping cost (usually pretty low) and you can expect to deal with a clunky customer service process.

How to Make a Return on the Wish App

Initiate a return to Wish through the app. You will message back and forth with customer service and they will send you a shipping label to return the item. Wish does not list a phone number so it is hard to contact someone directly. There is also no obvious option to escalate the customer service concern to someone else if the rep is not satisfying your concerns.

My Terrible Experience Trying to Return an Item

In my experience Wish is very good about issuing refunds, but the return process isn't friendly, as I unfortunately discovered first-hand. I bought a PAX 3 vaporizer as a Christmas present, hoping to get a deal. But the product that arrived was a clear knock-off, so I initiated a return. I was allowed 60 days to return the item but the customer service rep stalled and ignored me for long enough that the 60 days vanished. I had no option other than to say good-bye to that $85.

With the low cost of items on Wish, it seems like they make the return process difficult so most people will choose to eat the cost of a $3 item instead of fighting customer service.

What About You?

Have you returned an item to Wish.com?

See results

Buying Wish Items for Resale

Since Wish is essentially a distributor you could make a good profit by buying cheap items and then reselling them. This is usually done through a drop shipping website. Another online option is using an Ebay store.

If you use Wish as a source for reselling you'll have better results if you add some value to the item in the process. Otherwise, your customers can just buy directly from Wish.

How do you add value?

Any way that you can reduce the risk for the customer will be adding value. You can take more accurate photos and post them so buyers are more informed.


Other Money-Saving Apps

Shopping on Wish isn't the only way to save money with your phone. A few other Asian bargain apps like Geek are on the market.

Cash reward apps will give you a percentage of your purchase back from major retailers. Drop is one example, read the Drop review before downloading.

Apps like Ibotta and Checkout 51 work a little differently. After you scan your receipt they give you cash back on certain grocery items.

Wish vs. eBay

The same cheap, fast-fashion clothing items from China can be found on eBay too. So what's the difference?

The eBay sellers with similar items usually have slightly higher prices so they can still make a profit after paying eBay's fees. They may also charge a bit more for shipping because they don't have the ability to do bulk shipping orders like Wish.

But a transaction on eBay is easier to dispute if you run into problems as a buyer. Also, the item descriptions tend to have more information, letting you get a better idea before you purchase.

© 2018 Katy Medium

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    • profile image

      Scott k atzmark 

      40 hours ago

      I had wish steer me tos game blitz buy there was no instructor or rules. I spun a100 so they said I had ten minutes ok I get 30 things on that Time now y

      Trying to get me to pay. It came to 600 and all was full price then.

      My

      My

    • profile image

      PJW 

      44 hours ago

      trying to buy some shoes for OCC. I click on them and when i select a size or a color the price goes from $2 to $19 and the shipping doubles. is this just me or does it happen to all

    • profile image

      Pansy Hildebrand 

      3 days ago

      I have not received any of my packages and they have no tracking number

    • profile image

      DJ 

      5 days ago

      Have been trying to speak to or get a response that didn't lead me anywhere. And when I thought I was messaging a human they sent me to another page and expected me to PAY $35 to speak to them even though it's all they're fuck up. Im giving up, EBay here I come!! Wish is just too much hassle and there is nothing I can do about it.

      You all got my money and haven't done ANYTHING to help ... Well done Wish, you win and won't see another cent from me. Hope you all feel good about it even though you would have gotten thousands of dollars from me if it worked but the few hundred dollars that are left is probably making you all very happy!!!

    • profile image

      Jared 

      5 days ago

      Do not buy anything off Wish. I bought a very small item NZD18 which never arrived. Out of principal, I have been been trying to get a refund or the goods sent since December last year. Customer service is appalling - it is all automated answers. I have sent over 300 emails and I am still waiting for an intelligent response. DEFINITELY DON'T BUY ANYTHING FROM THEM.

    • profile image

      lawrence e jubelirer 

      6 days ago

      Wish is a total scam. My product never arrived they said they would give me a full refund to my credit card , they gave me half the amount and the other half went into my wish account , fat chance I'm ever going to do business with them again.

    • profile image

      NOT HAPPY 

      8 days ago

      I ordered a LED thanos glove but it came with a non LED one#SPAMMED

    • profile image

      Not happy 

      8 days ago

      It took FOREVER to get one of my packages, about a MONTH and it was not what I expected at all! I ordered a blue candle with tons of seashells and other sea items in it as a gift and I got a tiny PINK candle with 4 seashells. I’m sorry to say it was a complete waste of money because now I can’t give it as a gift because it looks so cheaply made and TINY. I’m always looking for a great deal, but I think I’ll use another discount shopping app,like eBay.I got all my other stuff and it took about 2 and a half weeks.The candle took so long I had actually given up on it coming but it did. I don’t want to go through all the trouble to return it and get my money back because it was only $2 but still. I’d give a 2 or 3

    • profile image

      Happy with Wish 

      9 days ago

      I've been hugely successful on Wish - i have not got one single item that was poor quality or failed to work. Yes, they are not as classy as the same product here in the USA but given most everything here comes from Asia anyway, its a matter of which grade you get. If you pay a little extra, you get the same quality - i've even got things with the original brand name on them and I'm sure they may not be the same top grade but they're all working perfectly, delivery on the promise and nothing has been broken. I've ordered unbranded sneakers that look just like the top brand, only thing missing is the name but youl couldnt tell the difference which tells me they are making them in the same factories as the original brands - if you need logos, feel free to pay the huge prices but I gurantee you they are making them for the same $25 I paid and then sticking a brand label on it. I'm not sure I'd trust them for clothing but the one thing i did buy was XXXL Asia size (Nasa hoodie) and it fit like a Large which was what I wanted so my experience with Asia sizing is paying off. Mostly I buy gadgets, electronic accessoriesand I think my biggest order was under $100 for footwear and gadgets and everything came separately within 3 weeks and fit perfect and worked perfectly. Luck of the draw maybe but if its $1 its going to be $1 worth - if its $25 I'm finding I'm getting the best quality!

    • profile image

      Irene F 

      11 days ago

      Well, I can still use the clothing for dusting, that's about it .....

    • profile image

      George 

      12 days ago

      I have been sent items that I never ordered. I have received 4 orders of woman's clothing. All the items that I received total a little over one hundred dollars. What is going on?

    • profile image

      Paulo M Vasconcellos 

      12 days ago

      Bought 7 dresses to my wife, all fit perfect and of amazingly good quality, no complains.

    • profile image

      Barbara golding 

      13 days ago

      I ordered several of the pound items and paid for them. I then get told you cant have them unless i order an item more than a pound. I do this snd pay for it. Next thing they are cancelling all the pound things saying i cant have them. Bloody con

    • profile image

      Raghad khaja 

      2 weeks ago

      Ordered and pay and never see the products, there were not prodect at all they are thieves and liers. They dont refund me and no replying but that robots and after refund request even that robot die. No reply. I lost more that 100$ with those thieves. This is my first time facing this kind of business although i dare to buy from many electronic shops. Some delay is understood and acceptable for me, but NOTHING AT ALLthats really something not honest.

    • profile image

      noobdenial 

      2 weeks ago

      @WarPigs (and anyone else interested in getting computers etc from her, I think you might be disappointed if you're getting the laptops just to get their storage off it. I haven't ordered a computer or anything too technical (only have got a drone, watch, and some other junk), so I'm not saying that the sellers on WISH do this, but i know it's a trick that has been done before by Chinese knock off vendors....

      Back in the day when a lot of people were still trying to figure out the internet there were Chinese vendors like this selling tech stuff... One guy bought something like an external storage device (SSD/HDD). when he connected it to his computer it was ony showing up as having something like 2 gigs of storage space; he ordered something like 500 gig drive (I'm totally making the numbers up, but the point remains). frustrated, he decided to open up the enclosure. He cracks it open and sees that the USB input to the external drive was connected to a thumb drive....dude was livid.

    • profile image

      Linda Stead 

      2 weeks ago

      I ordered payed for and never received! Diabetic Key Ring, Diabetic Keychain With Birthstone,Diabetes Keyring,Medical Alert Keychain, Awareness

    • profile image

      susan 

      2 weeks ago

      Why the outrageous shipping costs (equal or more than the cost of goods i would have purchased)?

    • profile image

      John 

      2 weeks ago

      Never had any problem returning items on wish. Customer support is excellent. Refunds made within days

    • profile image

      Lynn 

      2 weeks ago

      I was shut out of my account and i can't sign back into my account at all. Any ideas how to fix it?

    • profile image

      Anonymous 

      2 weeks ago

      I deleted my card info and my paypal account wasnt attached in my account but everytime i pay its automatic going into my paypal account. Im thinking theyre saving info that theyre not supposed to

    • profile image

      Dr Pancholi 

      3 weeks ago

      They have blocked my account without any reasonable point and they are asking account Id and all the personal details

      I have submitted it thrice. But still they are looking it and asking me repeatedly my personal information I think this is a scam

    • profile image

      Felix 

      3 weeks ago

      I brought those large orbies from wish, and they deforms themself before reach the 30 hour fully grown period. I wrote a bad review on it and the review got deleted, I got banned from commenting on that item.

      Wish is legit, but they delete bad reviews, only keeps the good ones. Which makes their product seems very well reviewed and customer become more likely to buy them. So to me, this is a scam.

    • profile image

      Patrick Lesliepap 

      3 weeks ago

      Patrick i have tried to order on the website and it keeps blocking me. Asking photo of driveing licence and bank account. Why ask for more information when you have it. I have been shopping with the website so many years. And it is first time they ask for these information. The photo of driveing licence and bank account. Don't trust the website don't know if they hanked my card

    • profile image

      WarPigs 

      3 weeks ago

      Update:just to be safe, i disabled my current card and ordered a new card. I made this decision after I saw an odd transaction in my card $1.01 the 1 cent is significant because it can mean someone is siphoning that money off of my transaction. This has happened to purchasers in target: the consumers does not realize they are losing 1 cent because it is every month or so. The scammer still makes profit because he had thousands of peoples cards. Regardless, i hope i get a decent knockoffs. Because 1 dollar for even a 23 in. (Even if it says 65 in. I dont care) that is still a decent profit. Also, i really just want to strip the laptops of their parts. Just hipe they arent bugged.

    • profile image

      WarPigs 

      3 weeks ago

      I only bought a bunch of Free + $1 shipping stuff. Say about 7 things.

      What are the odds ill get a decent knock-off at minimum? Because i bought for example a few TVs and laptops. They said outrageous stuff like 65 in tv, 1060gtx card, etc. I dont care if the product isnt exactly what it says (a free 40 or even 23 in. tv for free is still a win for me.) I personally want to strip the laptops for the storage units, but i am worried now that i read this article, that they may have bugged them. Has anyone ever had those issues?

    • profile image

      Gloria k beers 

      3 weeks ago

      I order some shirts off them gave my bank card number an now they bin taking money out of my account ever month last month they got me for 275.00 dollars.but i did not order or get any thing .try getting a hold of them. But cant.so stay clear off them

    • profile image

      Mendelt 

      4 weeks ago

      Ordered a reversing camera. No parts list. No installation instructions. Some cabling appears to be missing. No brand name no model number so cannot search anything online. Their support appears to be a robot and no real response to requests. Although they have a returns policy appears to be no way that one can actually do it.

      All in all a great waste of money and time

    • profile image

      Lori 

      4 weeks ago

      I ordered a wireless security camera and am very happy with the results. The video quality is nice the voice/speaker quality is okay. I love that I get alerts on my phone. I also purchased knowing that for the price I got it for that I should not have high hopes. It is coming from China and it does have to go through customs so the 10 day wait was not bad at all. We are very happy with the purchase so we are ordering the same camera again. One for the front and garage! Just keep your expectations in check and you should be fine.

      Happy Wish Customer

    • profile image

      Sarah-Leigh 

      4 weeks ago

      If you're so naive to order anything from China, then I can't help you.

    • profile image

      Ann 

      4 weeks ago

      Terrible scam no items are what they say. The 11.6 tablets are 10.1 x 7. The drones are banned on eBay, Facebook, etc. they are garbage. I paid for 4 laptops they show delivered. They weren’t. And been getting reports of spying in my accounts. Serious fraud. No way to contact them

    • profile image

      GokselKirica 

      5 weeks ago

      Someone bought a $60 Nvidia Gtx 1050 Ti and received a graphics card that is 5 generations older. We need to have a little video talk where sellers present our item and if we do not receive the same item just refund.

    • profile image

      Robp144 

      5 weeks ago

      I noticed that someone wrote, “And to those of you who claim that you were scammed and the item wasn't what the listed claimed...Get real...” This happens often especially with jewelry. Stores will write diamond when it is not a diamond. They will write sona when it is not a sona. They will write 925 silver when it is only plated. They will use descriptions that are totally dishonest. Not all the stores, but a good number of them. I have bought several rings that claim “solid 925 silver” or “solid rose gold” only to find after testing that it is not solid but plated. They will lie. The problem is wish will not hold them accountable. The same jewelry listed dishonestly are still listed and they are still selling scammed jewelry. Nothing ever gets done about it. As far as other items like faucets or water purifying systems, these I have not had problems with. Just Jewelry.

    • profile image

      Robp144 

      5 weeks ago

      Hey Simona. You were asking about a refund. If you wait too long the window for a refund will be closed. I believe it’s 30 days. If you are within the 30 days go to your history and click on the item you want refunded. At the bottom of the page it will say contact support. Click on that. A new page will open with the automated wish assistance. If it knows you recieved the item it will ask you to select a response. Choose the correct response. Another choice of responses will open and choose the one that matches what you want to accomplish. If the item was only a few dollars they probably just automatically issue a refund. It will ask if you want cash refund or wish dollar refund. If the cost was substantial they will show you how to send the product back. They will mail you a destination sticker to place on your package. Keep in mind that you must pay your for your own shipping back to the destination.

      If this does not work, go to history, click on the item, not contact support, when the product picture opens use the symbol next to the heart that opens your email service. When your email opens, put to: support@wish.com. The link will appear in your text box. Below the link write that you are having problems with you history and you wish to get a refund on the above link. They will email back to follow the process I explained above. Just let them know that the process is not working and you need help. They will eventually try to resolve the problem. So try these steps and see what happens. It can be tough to get through their pre-written email responses. A few tries and you can.

    • profile image

      simona 

      5 weeks ago

      How do you get a refund from wish. I am having difficulty with returning. Any suggestions?

    • profile image

      Crystel Dorney 

      5 weeks ago

      I have 2 of the worst experiences with the wish app. 1st was the items listed on the app would have a buy at one price but charged my account a different price when I went to customer support I kept getting the same automated message over and over. I even had screen shots of the items and they still wouldn’t refund the difference so I ended up having to go to my paypal account and disputed the difference and sent them the same information I sent to wish customer support and they ruled in my favor. 2 now wish has blocked my account and I have wish cash that was from a refund after 60 days they issued back to me in wish cash. It’s money that is owed to me it came out of my account but now I can’t use it. I keep sending messages to customer support and I keep getting the same automated message over and over I say it sure feels like Déjà vu

    • KCO profile imageAUTHOR

      Katy Medium 

      5 weeks ago from Denver, CO

      Hi Essie, I didn't think to look at essential oils on Wish, what a good idea :)

    • profile image

      Essie 

      5 weeks ago

      Lavender essential oil for $1 plus $1 shipping. Hard to beat that. Liked the fact it uses PayPal as I never put CC info online.

    • profile image

      Joe M 

      5 weeks ago

      The truth is the Wish company has taken thousands of people's money since May according to BBB. They even scammed my daughter. A class action lawsuit is being filed. So AVOID the Wish company unless you want to watch your money vanish without receiving a product. SCAM.

    • profile image

      Sylvie Thompson 

      5 weeks ago

      It takes forever. Then they send you email ‘have you received. When they know they haven’t delivered. After which, they ask you to wait some more. Total shitshow. Do not purchase!

    • profile image

      Jennifer Bell 

      5 weeks ago

      It's not safe, it's a gamble. I never received an item and they refuse to refund you for it, so you are out money for nothing. They say they have a Wish Guarentee " We have your back! You never have to worry when you shop on Wish". But that is a lie, they will take your money and give you nothing in return. Not worth the risk. Thanks to Brylle Ian in

      Wish Customer Support for the nothing I bought.

    • profile image

      Portland Barbie 

      5 weeks ago

      The reason for the large shipping windows has nothing to do with Wish, or the sellers on there (fyi, most.of these sellers are on Amazon selling the same items). It's a direct result of the import regulations of the US Customs office. I've been using Wish for over 3 years now, and have never had to wait the full time period to get any of my items.

      They provide these long shipping dates to cover their own butts since, as a result of the majority of the sellers shipping from China, there is a risk that the shipping container containing your "name brand" item at 95% off msrp (seriously, who's really to blame for being scammed-them or the moron who thinks they've found some mecca for name brand discounts?) might end up being one of the remarkably few shipping containers singled out for a visual inspection. And when the container is stuffed to the gills with those small packages in their grey plastic wrapping it's easy to see how having to go through every single item one by one and comparing them to the printed shipping manifest might end up causing an extended delay.

      And gods-forbid if John Schmoe's $5 sex toy or clearly-not-name-brand-name-brand-at-a-steal item doesn't show up when expected as a result. Cause it's our right as consumers to demand a refund if an event completely out of the control of some ma & pop store in rural china doesn't show up when expected.

      Yes, there have been some questionable practices enacted (claiming an item's "free" only to increase the shipping fee so it ends up with a higher overall cost, inflated shipping rates in general, bundling a completely unrelated item in with a extremely low cost only to have the item pictured be list at a higher cost or marking down the cost on a single size and color so the displayed cost of the item ends up as misleading) but by spending some attention to what you're actually purchasing, and what the actual cost is, mixed with some frugality and a sprinkling of common sense, and it's no different than an afternoon at your local swap meet or flea market.

      And to those of you who claim that you were scammed and the item wasn't what the listed claimed, or your package ended up damaged/missing parts? Get real, wish has the easiest refund system in place-it's fully automated and is so simple that the more unsavory types out there are capable of abusing it to the point of wish needing to script in a limit to the number of items refunded vs the number of items purchased and reviewed . . .

      Nowadays everything is caveat emptor, and if you fail to keep that in mind the only one at fault is yourself.

    • profile image

      Star 

      5 weeks ago

      Wish is a scam! Products are generally NOT as described. Clothing misrepresented. Wall art, clocks etc sent with missing pieces or entirely incorrect pieces. Learned my lesson the hard way. Stick with Zulilly, Wayfair. Much more reliable. Easy returns.

    • profile image

      Tiny t 

      5 weeks ago

      I paid for 2 items on Wish that I never received. Customer service said ‘someone’ said they were delivered already so there was “nothing they could do”. And their policy does not allow for refunds if your items are not delivered so beware. The prices may be cheap but you may not get anything at all.

    • profile image

      Buffalo 

      6 weeks ago

      Rubbish .ordered 2 tshirts,3 sizes too small.quality rubbish.got rid of app of my phone.you get whay you pay for.

    • profile image

      Robp144 

      6 weeks ago

      It is true. Some things are very cheap while others not so much. I have found that the really cheap stuff is substandard quality. You get what you pay for. Other items may not be cheap. As one commenter said, check around. You need not pay attention to the price that has been struck through. All that means is that a person can buy an item like that up to that price depending on size or quality. The better something is made the more the cost. Remember, wish contracts with sellers who generally do not have high quality merchandise. Do your home work. Compare the item to Amozon or Walmart. You will find that the cost is within a two or three dollar range difference. That being so, do you want to spend money on shipping if you can get the same item locally at basically the same cost? Often it is not a similar item, it is the same item. A RO system I bought on wish was about $50 cheaper than here in the US. Even with shipping I still saved $40. I bought a couple of sink fauctes. Including the cost of shipping I saved about $45. I noticed that most kitchen items can be sold here for just as little or just as much. That’s why I say not to pay attention to the price that has been struck through. It really means nothing. It’s there to distract. You may think you are getting a huge discount but in reality not so.

    • profile image

      Mr Horse 

      6 weeks ago

      I dont trust this company i ordered something and i did not receive it they said i can refund the money and they will put it back in my debit card account but until now still waitng for my refund .

    • profile image

      goz 

      6 weeks ago

      dont think everything is super cheap because it is not, some things are some arn't u must shop around & know your price before you buy on wish otherwise u will pay to much(u must also considre the shipping cost) on the whole im happy with the site but u just need to be aware of prices & shipping costs & sometimes slow post,but it does always seem to come.

    • profile image

      Robp144 

      6 weeks ago

      A promo code is a discount promotion.

      After you collect items in your cart and before you finalize your purchase there is a box on the cart page that says enter promo code. Below that box it says view available coupons. Select that and it takes you to a page where you might have coupons worth from 5 to 50 percent discounts. Select which discount you want. It will appear in the box on the cart page and will automatically calculate your cost. Things to remember about promo codes. You keep them only for a limited time. If you use one but change your mind about the purchase you lose the promo code. The 50% off codes depend on how many items you buy. If you buy one item it may only give you 5-10% discount. The more items in your cart the higher the discount. 50% discounts are also limited up to $100. So if you buy $300 worth of products dont expect a $150 discount. If you use a code but change your mind and enter a different code, you lose the original code you entered. Codes can be used on already dicounted items. However, codes cannot be used on items where you have a short time to shop for half off items. You will know when that comes up. It will tell you that you have so many minutes to purchase half off items. If you let the time lapse you will be returned to the regular home page. I think that’s it. I don’t recall anything else about promo codes.

    • profile image

      Keitumetse 

      6 weeks ago

      What is a promo code

    • profile image

      Amalia 

      7 weeks ago

      I love it i didn't use it yet but i don't know if it's actually free.

    • profile image

      Cozyotter 

      7 weeks ago

      My account was loaded with someone else’s name and address. They ask for your payment first and charge it. Then when I saw the address was wrong and tried to change it, the site wouldn’t allow me. No way to cancel the order. I’m now working with PayPal to cancel. The site is a scam

    • profile image

      Robp144 

      7 weeks ago

      Yes. It is written in their policy not to allow negative reviews to be seen publicly. Yet they want you to partly base your decision to purchase on those reviews. How can you when they don’t allow the bad reviews. You cannot truely make an informed decision. Your purchase is a gamble.

    • profile image

      Jesus Christ of Cincinnati 

      7 weeks ago

      Wish is actually not legitimate. Look at all the reviews of 100 random items or one million if you like. You will NOT find a single truly believe review. They will post the ones where the customer lists some tiny detail(s) that they were unhappy with but only if it then says something like "but over all a good deal". You will never find a negative review of anything on the site so they obviously just delete them. I would recommend avoiding this app completely but in any event.

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      Alfred E. Newman 

      7 weeks ago

      They make there money by using third party “ in my case Email experts” charging $42 to let you change a password. They have other seemingly legit sites that charge hourly fees just to talk over solutions to problems that wish has set up to scam us all!

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      Anne-Marie Barnes 

      8 weeks ago

      items not received 1st $ 43.00 cosmetic and patches and 2nd auto cleaner for leather and plastic , never again will delete everything from

      this site is a scam ,the pity they have my credit card but I will have to

      cancel

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      Mayank Pathak 

      8 weeks ago

      do not buy anything from wish. Come,, it will never ever come

    • profile image

      Sheetal 

      8 weeks ago

      Entirely true. Wish people are cheaters. No response and updation and material does not get delivered in even two months. Cancellation can be done in specified time only even if you do not receive the product.

      CHEATERS CHEATERS

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      Amanda 

      2 months ago

      Sorry but not all of this is true. The second poll only had 2 options. I have received several refunds and as long as it's a cheaper item, they've simply given me a refund- no return necessary. I've ordered from Wish for several years now and overall I get amazing deals on a LOT of really great stuff. Also, you don't have to have your full name shown on your profile... And yeah, you gotta be patient - an average of 2 to 3 weeks unless you pay for "express shipping" (Do you actually believe you're gonna be receiving something in 2 days when you paid ONE DOLLAR for shipping..?)

    • profile image

      Nancy 

      2 months ago

      Huge rip off!!! Stole my money !!! Never AGAIN!!!

    • profile image

      Neil 

      2 months ago

      Complete rip off They steal your money I will never use again

    • profile image

      Bill Smith 

      2 months ago

      Well yes the stuff is cheap but hey the price on the stuff is great so I recommend wish

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      David Green 

      2 months ago

      Why does the shipping take so damn long ??? you're knock-off items are so cheap....

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      JungleBoy 

      2 months ago

      I’ve ordered a bunch of stuff from Wish (in Australia). Shipping has varied. Sometimes a couple of days, other times a couple of weeks. But always arrived eventually. Unfortunately all the name brand clothes I’ve ordered have been clear fakes. The team at Wish have on all occasions provided a speedy response, including a full refund (I haven’t had to return the item). On the downside, these retailers are still on the site selling the same fake stuff. The same has applied to copy electronics. While not marked as another brand, but a copy, the delivered products have been of such low quality that they’ve all gone straight in the bin or broken soon after arrival. This probably isn’t the fault of wish. Overall, I’ve found the service and delivery good. However, unless wish clamp down on counterfeit goods being sold, the site will lose customers. Unless you’re into buying cheap knock-off products

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      Hosea 

      2 months ago

      Do not waste your hard earned money on cheap low quality products

      they are not genuine, nor high quality like that one you first see in the ad

      Compare photos from the reviews

      to the one you first seen in the ad

      You will see notice the diffrence in quality genuiness and appearence

      Good Luck people.

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      Neenah 

      2 months ago

      Listen what are you an employee of Wish? We are not complaining about the prices it's the shipping, for example, buy $40 Dollars worth of items and the shipping will be $60 and when they send whatever they want not what you order it's stealing and wish must pay for throwing vendors at us that rip us off and make us pay to send back to china if we want to exchage and then pay for the shipping back to me. if that's not a rip off what is? If I pay you and I do not get what I paid for to me it's a rip-off. Easy refund? bullshit, it's ironic that a communist country who has called us money hungry and capitalist is just as money hunger or worse,, their greed in wish will be something known to everyone eventually. There are even videos from all over the world for being ripped off by wish and you say it's legit, then again no wealthy company here in the U.S. was created and made their billions on honesty. when we order they send things that are not what they show, that is lying where I come from. And they still don't want to part with our American money which they love and are greedy for. Yes, wish might be legal as amazon as you say but how dare you compare because wish is a rip off Amazon isn't they just have some incompetent people in customer service that are stupid but their quality is what they say it is not a picture with a thousand lies

    • Teszra profile image

      Tess 

      2 months ago from Hawaii

      From my experience with Wish, if you are ordering to the United States, then it should be there soon.

      I personally have never ordered any form of electronics from them as I hear their SD cards may not always provide to storage amount they claim to be.

      But as far as clothing and backpacking things go, I've received my items generally before the expected delivery date.

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      Zaria 

      2 months ago

      has anyone ordered off of wish and had an item not come on the date provided? i ordered an sd card that should have been here on 65/19 its now 6/7/19. i tracked it and it says "Arrive at the "United States" level two processing center". anyone know what that means or if i will ever get my item?

    • profile image

      Robp144 

      2 months ago

      I have gotten everthing I have ordered. That has not been a problem for me. Mine are about getting down to the truth of the description. Their descriptions and ads do not match up sometimes so you need to watch for that. If you read their policy, they will not post negative comments on items. Yet they say to use the comments as a barometer for information. How can you do that when it is biased? There descriptions are unfinished. Compare to aliexpress.com which has the same items and they have full descriptions. They cost a little more but I trust them more than wish, especially when buying jewelry. You cannot get the truth on most jewelry items on wish. Even the more costly ones I still do not trust. I stopped buying Jewelry from Wish. Every piece I bought was for resale and I took all of them down from my site. I will not resell it because they do not tell you the truth.

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      Suzanne 

      2 months ago

      Arrived after four months!! Wrong Size, wrong style , crap material. seams on one blouse not lined up and thread did not catch so big open gap under armpit area. pointless trying to return

    • Teszra profile image

      Tess 

      2 months ago from Hawaii

      I've ordered quite a few things on Wish. Mainly clothes. I always check out the reviews before purchasing and remember that the price doesn't include shipping. It's still cheap and I'm happy with my items since I'm not looking to buy anything fancy.

      Great article!

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      Danielle Lincoln 

      2 months ago

      I've ordered clothing on wish, and wasnt happy with it. So selected the item and got my money back.

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      surrey 

      2 months ago

      i baught a watch from wish and it was to arrive over a week or so ago and i have not got it

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      Bobbie Foster 

      2 months ago

      When should I expect to receive my order I have not received any information on the website

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      Rob 

      2 months ago

      idiots couldn't process (three) orders within thier stated timeframe, claiming 'payment issues' however other orders processed simultaneously no problem, no problem whatsoever with the payment method provided to them, so I say cancel all unprocessed orders immediately,they don't seem to wanna do that though, claim they need additional cc information, fuck that!!!!!

      Stick with amazon, eight years never had any type of problems......

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      Chuck Blue 

      2 months ago

      I was invoiced via PayPal from wish for items that I didn't order.

      PayPal reimbursed me the full amount.

      I notified wish that I had not ordered the items, yet, they were delivered to me. Very peculiar indeed.

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      Patti 

      2 months ago

      Can someone tell me how the price goes from $3 to $12 and WHY IS SHIPPING ALMOST ASHIGH AS THE TOTAL ORDER PRICE?!?!?!

    • profile image

      Kerny 

      3 months ago

      I ordered 13 items in Feb 2019 and have received only 7.This us May.Dont use WISH...

    • profile image

      Dan 

      3 months ago

      The price changes as your enter your order. One item went from $3 to $12. I change the size and color but the price stayed up. No reason except to steal.

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      Tappa31 

      3 months ago

      What people don't understand that the counterfeit goods from China can also help fund criminal activity and gangs in China. For me it is alway best to stay away from sellers from China. I stay away from 'Wish' and sites that promote these kind of goods. Stick to the good old fashioned local retailer.

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      Mary Jo 

      3 months ago

      I purchase stuff about a month-and-a-half ago I have not received any of it you told me how to check to see where it was and when I went on there there was no history of I was even there. So they took my money and I have nothing!

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      Eric 

      3 months ago

      Mine's been a mixed bag. Art supplies have been of the expected quality and work well. Some arrive quickly, some take forever, but it's never a problem and I expect that. Quality's actually been better than the dollar store, and surpasses what I need as an amateur anyway.

      Read reviews and choose items with good ratings and you're usually OK.

      USB drives and SD cards are mostly a scam, but if you use the magic words ("scam" and "clearly defrauding you nice people at Wish") they don't quibble on the refund. I ordered a pair of 64Gb USB drives at about the price they should be, but was sent 16Gb drives with the controller re-flashed. I complained, they refunded, and didn't even ask for the drives back. Some re-partitioning and reformatting and I have some semi-reliable 16Gb drives that I won't trust...

    • profile image

      Monday Igeleke 

      3 months ago

      I never ordered anything on wish but. Though i have an account with them and today i got a package of two ugly curtains from wish. Please what can i do? And it seems it has been paid for

    • profile image

      ann250 

      3 months ago

      i ordered a shoulder bag through Wish on April 9th, I never received the item, but the Wish showed a "delivered" status on the order history, i am so frustrated, because you can not contact their customer support anymore, the email they provided is probably fake, all bounced back after this fraud "Delivered" status. I do not know how the "delivered" status come from? I will never buy stuff from Wish again. poor service.

      instead never received my item, I got scam phone calls all most everyday.this vicious hackers or the very poor websecurity of Wish.

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      Robp144 

      3 months ago

      I would like to respond to a comment that if you are buying cheap expect cheap regardless of the description. That is really not true. If the description says solid 925 sterling silver, then I expect it to be “solid” not plated. If they say cubic zirconia then I expect cubic zirconia not white sapphire. If they say Sona simulated diamond then I expect a Sona simulated diamond not CZ. Also, there are stores on wish that do represent their jewelry in an honest way. You can get solid silver and genuine stones for a very cheap price. You can also get stamped jewelry which is a little more secure if it’s stamped right, for pennies on the dollar. So what you have to do is find the stores on Wish that are more trust worthy and only buy from them. It should not matter what the price is, they still should represent their jewelry in the most honest way. I should not have to go checking behind them for the real description.

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      Rutles 

      3 months ago

      Wish is great if you except basic rules,

      1. If you are paying a couple of dollars for silver jewellery it obviously isn’t going to be solid silver regardless of the description.

      2. Buy low value items then you can’t be disappointed, I spent 3 dollars on a lamp for child. Smaller than picture showed but I expected that. And it was still something I regularly see for $12-15 in local stores. Not the $69 retail price suggested on Wish.

      3. Just use common sense, the stuff is lower quality but you are getting it really really cheap and may wait a few weeks so don’t buy if you have an urgent time scale. It’s a great site if used with common sense.

    • profile image

      Gail pennington 

      3 months ago

      $8-$16 for each free shirt plus shipping. One item i didnt even order, i dont have a Babie doll to put it on.

      Bottom line, Wish allows an 8 hour grace period to cancell an order. They force you to cancell, re-enter their system and cancell again, oner and over. They ride a minute line bewteen Internation, Federal, and State lines. How anything the do can be considered legal, is beyond me. I cancelled my order with the grace period, yet my bank funds are frozen, pending the time Wish whom i owe $.99 releases it. Know you're asking, "how can they take and keep money from a customer, tricked, who fought hard enough to find that grace clause and cancell thst order within a business day? My bank wont help, according to them i autorized the purchased. My phone records show 4 minutes after failing with Wish, i was on the phone with my bank reporting what anyone who has ever worked for the Courts would assume is blatent fraud. I am now didables, on a fixed income. The funds Wish cheated me out of, my bank could care less about, is my utilities money and enough for gas to get me to the doctor and pharmacy. It's clearly written on the wall, i am never going to see that money returned to me. I IMPLORE ANYONE WHO BELIEVES THIS COMPANIES ADVERTISING, DON'T! SPARE YOURSELF THE NIGHTMARE! IF MY MONEY WAS TAKEN BEFORE I HAD ANY IDEA WHAT WAS OCCURRING I WOULD NOT BE CAUGHT IN SUCH A DIFFICULT SITUATION.

    • profile image

      Robp144 

      3 months ago

      Here is some advise if you are intent on shopping on Wish especially for jewelry. As you are browsing and you click on the items you like, it will have pictures and a brief ad description of the product. Do not solely rely on that ad description. Scroll down and find the word description. Click on it. You may discover that the ad description does not match the product description. Be sure to make that comparison. For example, they will say on the ad description Sona simulated diamond. A Sona simulated diamond is the closest to a diamond you can buy. They are not cheap. But read the product description. Often it will say what the diamond really is. Often it is a cubic zirconia.

      Some ads will say Sona simulated diamond and the product description will say high quality simulated diamond (not a cubic zircon). This is deceptive. First, you are not going to get a Sona diamond for free or up to 5 dollars. Second, there is no such thing as a cubic zircon. There is zircon and there is cubic zirconia. The two are very different gems. Zircon has a hardness of 6 on the MO scale. Cubic zirconia has a hardness of 8 to 8.5. Moissanite is a 9 and Sona a 9.5. A real diamond is a 10. It appears that they say not a cubic zircon to throw you off making you think they are saying not a cubic zirconia. In actuallity it is a cubic zirconia. They cannot be dinged for false adversising because they use the word zircon instead of zirconia. What they are doing is hoping to capitalize on our ignorance and use word trickery.

      Some jewelry will say 925 sterling silver. What they will not tell you in most cases is if it is plated or solid. I have bought pieces that say 925 silver only to find out later it is plated. Even if they use the word solid 925 silver, ask if you buy if it is truly solid. Sometimes it is, sometimes not. They use the term solid to describe not what the ring is made of but that the silver is genuine 925. So again ask questions. If you feel like the item has been misrepresented often times they will refund your cost including shipping. The same applies with 14 or 18K jewelry

      Some will outright lie as I mentioned in my previous comment. You cannot ask questions before you buy anything. To me this is unethical. If you do buy, it is a good idea to ask questions which they will allow once the piece of jewelry is in the processing stage. Unfortunately they will not respond before the item ships. The only time you can cancel a purchase is during the processing stage or the confirmation stage. However, during the confirmation stage the only choice you have is to click cancel item, continue with purchase, or nevermind. You still are not able to ask questions during the confirmation stage. Once it moves to processing you can ask questions but by the time you get your answers the item has shipped. At this point you cannot cancel of course.

      Some product descriptions will say plated with platinum. Often times after inquiries it is often plated not with platinum but with white gold that will wear off in a few months.

      When buying 925 silver buy items that are stamped s925 on the very product. Jewelry that is more genuine will be stamped 14 or 18K. More genuine diamond simulants will also be stamped on the item especially rings. Stamped items will cost a little more.

      Another thing to keep in mind is that they will hardly ever offer a GIA certificate of autheticity.

      So if you are buying jewelry on wish please understand it’s like playing the lottery. One of these times you may get the jackpot, that is, you may actually get what you think you have ordered.

    • profile image

      Robp144 

      3 months ago

      I have dealt extensively with Wish. I cannot say they are totally bad. I don’t like their policy of buy first ask questions later. That’s just wrong and it seems unethical. Those who want to try wish just a couple of things to be aware of. Most products are not bad. I bought kitchen items that work perfectly fine. I bought a couple of faucets one for the kitchen the other for the bathroom. I installed the kitchen one with no problem. It came with basic instructions in English. The bathroom faucet did not come with instructions at all. It also came with wrong fittings. I did address this issue and I was offered a refund and recieved it. I bought a reverse osmosis system and it installed easily and it works great. I have bought a couple of electrical lights. They are made with the cheapest materials but they are certified. I installed both of them and they work fine. Over all in products of this nature I have no problem ordering from Wish.

      Someone mentioned electronics. The only thing I bought is a memory stick. 128 gigs and stores videos, personal videos. It works fine. I’m hesitant on other electronics because they are knock offs of originals. I think it depends on what you buy. I don’t think you can go wrong with, for instance, toys. But things that have to do with media I’m not sure I would but from Wish. I say this only from things I have heard.

      If you really like stress, buy the jewelry. The problem with Wish is that they do not write the ads nor the descriptions. The product makers or store owners do. So first you will see the picture, you click on it, next it takes you to a page were you may have multiple pictures and on this page you click description. I have bought over 25 pieces of jewelry and only 5 were advertised and described accurately. The rest were described wrong and I might say dishonestly. One ring I bought advertises and is described as “genuine solid 14K rose gold ring.” I bought it. I had it tested for genuineness and it failed. The ring is 14k rose gold plated over copper material. I did get a refund. Here is the problem. Wish is good about offering refunds and I have had a few. The jewelry was not expensive, free or up to $5.00. You pay shipping which in my case based on the cost of the item was only 1-3 dollars. But the ring I bought is still on Wish being advertised and described just the same. I could let it go, I got my refund and I could move on. I decided to communicate with customer support to inform them that there are jewelry venders who are falsely advertising and dishonestly describing the merchandise. My desire is to protect buyers, some of which may never investigate what they are really buying. First of all you cannot call anyone. The phone number you call is a recording basically telling you to communicated through the email system through your order history. Second of all when you communicate through your order history you get a mess of emails that are scripted. No one ever talks to you on a personal level. Every piece of communication is scripted. Customer support pushes a button and sends you an electronic letter. A letter that is prewritten with their name attached to it. Now they only have a small selections of letters. And real quick you start getting the same letter over and over until finally they just ignore you. From what I see, they do not take care of matters other than giving a refund.

      Bottom line? Buying on Wish can be good and can be bad. When it comes to jewelry it is like playing the lottery. You buy hoping that one of these times you will hit the jackpot. That is you will get exactly what you think you are getting.

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      Titch 

      3 months ago

      ITS SLAVE LABOUR THATS WHY, another reason why products are so cheap is because the employees are exploited and work in poor conditions, this also includes children under the age of 16 for the profit of the business, please do your research.

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      Wayno 

      3 months ago

      I love Wish, I have ordered several products over the last two months and although it takes a while for your merchandise to arrive. The price points are worth the wait, I agree with all the electronic merchandise, it's cheap and it's a knock-off but all in all, I have been very pleased with the mundane items that I have needed to order like ski goggles, knifes, fly fishing rods and reels, fishing equipment, fishing bags, rifle bags, bags in general. Just order non-electronic equipment and you should be pleased like myself as long as you can wait for a month for your items to arrive.

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      A Majumdar 

      3 months ago

      Reviews sketchy and mostly not great : Conclusion- AVOID THE WISH APP IF SEARCHING FOR A BARGAIN.

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      aashi 

      3 months ago

      They are just scam . i odered many things but didn't received any , no refund , nothing. just stupid computer generated answers .

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      Mr bombastik 

      4 months ago

      Wish is Nothing like ebay and Amazon, the idiot said it is probably works for wish, do Not buy anything from wish

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      Maria McAlpine 

      4 months ago

      I haven’t purchased anything yet because I’m on the TopHatter app... they have some seriously crappy stuff. So when I finally get the last of the junk, the App is history. I do have 1 question though, are the models wearing the exact things that you would be getting if purchased? In particular the back braces? They look great here, but I would have gotten a tattered ace bandage.from TopHatter And 2nd, because you purchase from China, are the chances slim that there are no directions in English? Thank you in advance!

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      Mr C J Higginson 

      4 months ago

      Recent problems with tablets not being able to access the network. Customer service did their best to resolve the issues, promised a refund on one of them. The other one is still under warranty although outside of the 30 day limit. Waiting on further communication from them about this. Overall I am not impressed with the online service, the questions are closed even if the problems aren't resolved so the customer has to complete the form each time a query or a requested report back is required

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      Kiko Saleh 

      4 months ago

      I order an item off wish on Feb. 18 it's now April 9 and i have not gotten even a shipping confiramtion

      all i know is that my order has been processed but nothing else

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      Edward Boone 

      4 months ago

      My money was taken and nothing was returned. No merchandise or refund. This is my first time desling with wish and it's the most horrible experience ever. I want my money

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      Helen 

      4 months ago

      shop on Wish. They are cool as far as buying practically anything you want. I have bought lights, a great water purifying system, and other practical items. Most things are not hard to understand what they are. I have never bought electronic stuff however because there is no brand name people are familiar with or no brand name at all. A little scarry for me.

      Here’s the problem I have with wish. Recently I have been buying and collecting jewelry pieces. Some I buy with intent to resell. The descriptions are not accurate most of the time or you get only parcial descriptions. An example would be a pair of aquamarine earrings. The picture looks great. The ad says 925 sterling silver aquamarine earrings. The description says, material: 925 sterling silver; main stone: aquamarine. So naturally you think you are getting earrings made of 92.5% sterling silver and beatiful aquamarine stones. Can you call upon customer support to verify the item? No. No where can you find a way to verify the information. So you take your chance and you click buy. Can you now have a way to verify the item? No. You only have the choice to change your address, continue with the order or cancel the order. Thats it. Finally it goes through a processing phase, a couple of days perhaps. Then you get a notice that the item has been shipped. Now you can verify your purchase and ask questions about the quality and other specifics. It could take a few hours or perhaps a couple of days to get a reply. Do they answer your question? For the most part yes. But sometimes they only repeat what you already know about the item. With these earrings I was asking about the quality if the stones. It was then that they wrote back that the earrings were actually silver plated. Oh yes 925 silver but only plated. The ad nor description says so.

      So fine, they are plated. So you ask why did the description not say so. They reply, if your not happy we can offer you a refund. Well that’s nice but it doesn’t explain why the description leaves out that minor detail. They will even thank you for giving your feedback and leave you thinking that they are going to take care of it. Weeks later go happen upon the same earrings and no change. The description is the same, the ad is the same. Nothing is done about it. To make this long story short, I ended up buying about 18 jewelry items and I figured that I better check in about the descriptions. Maybe that one was just a simple oversight. 1 out of 18 pieces of jewelry that I purchased was the description accurate. Very few merchants will say the item is silver plated, gold plated, one even said it was lab-created 925 silver. Was it anywhere in the ad? No. Was it anywhere in the description? No. You dont know what you are getting until after it ships and even then you have to press them for the truth.

      I have had to take down jewelry pieces off a website because the items were not what they say they are. So I vigorously started to write to every customer support for each item and explain that we need honesty. I have told them that buying a product before we actually get to know what it really is, is very unethical. Basically the merchants are lying about the product and you dont know until after you buy and it ships.

      What does customer support do? We will be glad to issue you a refund. I told them that a refund is not what I need. I need honesty, transparency, quality people to deal with. I told them over and over, drop the buy first ask questions later policy. No one will address that issue. I have given them a number of proofs that those merchants are lying. There response, sorry for you unpleasant experience we will pass this information on to our team. Then that’s it. Nothing else.

      I periodically get ad emails from them. At the bottom it says, if you have any questions or concerns please feel free to email us, then they give a customer support link. So I start a dialog with that. Their response? You must go to your history and discuss this with customer support for the item you are disputing. No, you cant. Because its right back to, we can offer you a refund or we will pass your concerns on to our team, thank you have a good day sort of attitude. When I return to the main customer service, you know, if you have any questions or concerns, and they say the same thing. Go to your order history and open a ticket. You explain and explain and they shut you off. Soon its sorry your experiencing these problems we hope we can make it better, to now nothing. They will not respond at all. They ignore your questions and concerns. You learned nothing but that the merchants are liars, customer support will not support, and their policy to buy and ask questions later is actually causing an atmosphere of lying merchants. This policy enables their lying actions. The fact that you get no real help shows that Wish sides with their lying merchant clients and not with the customer.

    • profile image

      Robp144 

      4 months ago

      I shop on Wish. They are cool as far as buying practically anything you want. I have bought lights, a great water purifying system, and other practical items. Most things are not hard to understand what they are. I have never bought electronic stuff however because there is no brand name people are familiar with or no brand name at all. A little scarry for me.

      Here’s the problem I have with wish. Recently I have been buying and collecting jewelry pieces. Some I buy with intent to resell. The descriptions are not accurate most of the time or you get only parcial descriptions. An example would be a pair of aquamarine earrings. The picture looks great. The ad says 925 sterling silver aquamarine earrings. The description says, material: 925 sterling silver; main stone: aquamarine. So naturally you think you are getting earrings made of 92.5% sterling silver and beatiful aquamarine stones. Can you call upon customer support to verify the item? No. No where can you find a way to verify the information. So you take your chance and you click buy. Can you now have a way to verify the item? No. You only have the choice to change your address, continue with the order or cancel the order. Thats it. Finally it goes through a processing phase, a couple of days perhaps. Then you get a notice that the item has been shipped. Now you can verify your purchase and ask questions about the quality and other specifics. It could take a few hours or perhaps a couple of days to get a reply. Do they answer your question? For the most part yes. But sometimes they only repeat what you already know about the item. With these earrings I was asking about the quality if the stones. It was then that they wrote back that the earrings were actually silver plated. Oh yes 925 silver but only plated. The ad nor description says so.

      So fine, they are plated. So you ask why did the description not say so. They reply, if your not happy we can offer you a refund. Well that’s nice but it doesn’t explain why the description leaves out that minor detail. They will even thank you for giving your feedback and leave you thinking that they are going to take care of it. Weeks later go happen upon the same earrings and no change. The description is the same, the ad is the same. Nothing is done about it. To make this long story short, I ended up buying about 18 jewelry items and I figured that I better check in about the descriptions. Maybe that one was just a simple oversight. 1 out of 18 pieces of jewelry that I purchased was the description accurate. Very few merchants will say the item is silver plated, gold plated, one even said it was lab-created 925 silver. Was it anywhere in the ad? No. Was it anywhere in the description? No. You dont know what you are getting until after it ships and even then you have to press them for the truth.

      I have had to take down jewelry pieces off a website because the items were not what they say they are. So I vigorously started to write to every customer support for each item and explain that we need honesty. I have told them that buying a product before we actually get to know what it really is, is very unethical. Basically the merchants are lying about the product and you dont know until after you buy and it ships.

      What does customer support do? We will be glad to issue you a refund. I told them that a refund is not what I need. I need honesty, transparency, quality people to deal with. I told them over and over, drop the buy first ask questions later policy. No one will address that issue. I have given them a number of proofs that those merchants are lying. There response, sorry for you unpleasant experience we will pass this information on to our team. Then that’s it. Nothing else.

      I periodically get ad emails from them. At the bottom it says, if you have any questions or concerns please feel free to email us, then they give a customer support link. So I start a dialog with that. Their response? You must go to your history and discuss this with customer support for the item you are disputing. No, you cant. Because its right back to, we can offer you a refund or we will pass your concerns on to our team, thank you have a good day sort of attitude. When I return to the main customer service, you know, if you have any questions or concerns, and they say the same thing. Go to your order history and open a ticket. You explain and explain and they shut you off. Soon its sorry your experiencing these problems we hope we can make it better, to now nothing. They will not respond at all. They ignore your questions and concerns. You learned nothing but that the merchants are liars, customer support will not support, and their policy to buy and ask questions later is actually causing an atmosphere of lying merchants. This policy enables their lying actions. The fact that you get no real help shows that Wish sides with their lying merchant clients and not with the customer.

    • profile image

      Christine V. 

      4 months ago

      I ordered 2 jackets, what I got are nothing like what I ordered. They smelled like gas. Very strong smell. The material used was so awful. Both jackets didn't look like what I saw online. The price changed from what was shown. In my case, the price changes happens after you process the order. I tried washing them several times but didn't help. Threw it away.

      The other item was a WHITE top. Well, it was terribly made. Looked like it was made by someone who's learning how to sew. The right sleeve had a black stain and the left sleeve was OFF WHITE!! What the HELL!!! This also was thrown.

      The other one was a burgandy long sleeve top. They sleeves were not sewn correctly and it was twisted. Not able to wear. Ended up throwing away.

      I AM NOTHING BUT FURIOUS WITH THIS COMPANY!!! WISH!!!?? MY ONLY WISH NOW IS THAT THIS ONLINE SCAM MUST BE SHUT DOWN. SAVE YOUR MONEY PEOPLE. DO NOT ORDER FROM THIS WORST ONLINE FRAUD!!! OR YOUR WISH WILL TURN INTO YOUR WORST NIGHTMARE!!

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