Insider Secrets of DirecTV

Updated on October 12, 2017
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I worked as a technical support agent for DirecTV for 2 years, learning the ins and outs of all things associated with DirecTV.

I'll do my best to update this page every day to let you know the newest DirecTV deals, freebies, and previews.

Until I can dedicate a second article to DirecTV deals I'll be posting a "Late Breaking News" section at the top of this article.

If you aren't looking for latest DirecTV news, continue down the page to read about the various offers that you can get from DirecTV.

Late Breaking DirecTV News!

Upgrade to the XTRA package Free for 3 months!

  • For a limited time, DirecTV is offering the XTRA package (an $87.99 value) at no additional cost to customers subscribed to Choice or lower packages.
  • You will have to call DirecTV to cancel if you do not choose to keep the package after the 3 month promotion.
  • To upgrade to the XTRA package now at no additional cost for 3 months call 855-407-3799

DirecTV insider secrets

If you are reading this, you have just stumbled upon some information that you will not find anywhere else on the internet.

As a former employee of DirecTV, I have many tips on how you can get the most out of your television service. While working for DirecTV, I was entrusted with valuable information that was never supposed to be made known to the public. While there are things I can not share because of legal confidentiality reasons, I can discuss some tips that will help you get the most out of your DirecTV services. You're paying a lot of money each month to have DirecTV, so why not get the most out of it?

In the following segments, I will give you some pointers on how you can get free receiver upgrades, free house calls, discounted programming like HBO, Showtime, Cinemax, and Starz, substantial discounts off of your bill and other great deals and offers that DirecTV will never come right out and offer you.

Why does DirecTV give these offers?

If you are familiar with DirecTV service or any other satellite tv service, you know that sometimes service can be interrupted due to weather or other technical issues.

DirecTV has these offers in place to compensate their customers for their loss of service due to these inconveniences. Sometimes, to get these offers, you will be required to do troubleshooting to get your service back working. I know that troubleshooting may seem tedious, but it is actually quite easy. Refer to my "How to Fix DirecTV Error Codes" article to see how easy it is to fix technical problem.

Another reason DirecTV provides these offers are because of customer dissatisfaction due to loss of channels or rising cost of their bill.With the continuous rise of competition, DirecTV is now, more than ever, desperate to retain your business.

How to determine if you are eligible for a certain offer

Each customer representative has a set limit to what they can offer each customer, based on the customer's level. According to DirecTV, there are 5 different customer levels that I will elaborate upon in this segment. In 2014, AT&T purchased DirecTV for a little under $50 billion and changed the terminology on DirecTV customer levels that this article was originally based upon. AT&T has however kept the same system as it pertains to offering customers special discounts and deals to keep them satisfied. After performing some extensive research by talking to several representatives, I have confirmed that this information is, in fact, still relevant as of 10/3/2017.

  • 1-12 month customers: You are the lowest on the totem pole. You will not enjoy the various discounts that are offered to your more tenured counterparts, but you can still squeeze out a free subscription to HBO, Cinemax, Starz or Showtime. Those will be defined in the next segment of this article.
  • 1-2 year customers: You are on the second lowest level of customer standings. DirecTV notices you in the system as being a potential save because your contract will end on the 24th month of service. During the 24th month, you should have a lot of discounts or promotions available in order to keep you as a customer. As previously stated, the information can be found in the next portion of this page.
  • 2-5 year customers: You are on the third highest level of DirecTV customers. You will have several discounts or promotions available to you, but you still aren't on the elite level. Your discounts include, programming offers, partial or free receiver discounts and free service calls.
  • 5-10 year customers: You are edging closer to the top, as you are the second highest valued customer. The benefits of this level do not differ much from the highest level. The only difference is that the top level may be eligible for duplicate discounts and offers. Read on to find out more.
  • 10+ year customers: Congratulations, you have reached the top. There are no more discounts for each additional year after the tenth year. You have several great opportunities to get special offers and equipment for free. Now here comes the secret.

Offers and Promotions that AT&T & DirecTV won't tell you about

The following is a list of all the Offers, Deals and Promotions that DirecTV provides to it's current customers.

1-12 Month Customers

If you have been a DirecTV customer for less than 12 months and have had service problems due to technical error, you qualify for the following discounts and offers:

  • 1 Month of free Showtime, HBO, Starz or Cinemax
  • 1 free Service Call
  • 50% off of an upgraded receiver
  • A free subscription to NFL Sunday Ticket (in rare cases)

1-2 Year Customers

If you have been a DirecTV customer for 1-2 years and have had service problems due to technical error or are dissatisfied with your service, you qualify for the following discounts and offers:

  • 1-6 Months of free Showtime, HBO, Starz or Cinemax
  • Free Service Calls
  • 1-3 Months of free Combo Premium packages such as Showtime or HBO
  • $10-$20 off of your bill for 6 months
  • Free NFL Sunday Ticket (in some cases, usually after the mid-season)
  • Free sports package add on for up to 3 months or $10 off of sports packages for 3 months

2-5 Year Customers

If you have been a DirecTV customer for 2-5 years and have had service problems due to technical error or are dissatisfied with your service, you qualify for the following discounts and offers:

  • $10 to $20 off of your bill per month for 3-12 months
  • All Premium movie channels for up to 6 months free
  • Free NFL Sunday Ticket (this is a common offer to those who express an interest in sports)
  • Free Service Calls
  • Free receiver upgrades (up to two)
  • Free sports packages (up to 1 year)
  • Up to $20 off of your bill for 1 year

5-10 Year Customers

If you have been a DirecTV customer for 5-10 years and have had service problems due to technical error or are dissatisfied with your service, you qualify for the following discounts and offers:

  • Any of the aforementioned offers
  • Free unlimited service calls
  • Up to 3 months of free service
  • Up to 3 free upgraded receivers
  • Free HD & DVR service
  • Free personal account manager to oversee your customer satisfaction and provide you a personal line to call

10+ Year Customers

If you have been a DirecTV customer for more than 10 years and have had any problem or dissatisfaction, you qualify for the following discounts and offers:

  • Any of the aforementioned offers
  • Up to 4 free receiver upgrades per year
  • Unlimited Free Service calls
  • A customer loyalty gift of up to $100 (this includes extra credits on your bill or free PPV or just about anything else you want to apply it to)
  • Free NFL Sunday ticket for 2 years
  • Up to $30 of your bill for up to 24 months
  • And nearly any combination of any of the aforementioned offers


Due to the backlash of NFL players deciding to kneel during the National Anthem, DirecTV is currently offering refunds on all NFL Sunday Ticket packages. Customers have also reported that they have been given discounts of up to half the value of the NFL Sunday Ticket package on their bill and allowed to keep the package.

How do we get these offers?

Like I said previously, DirecTV will not call you up and say "Hey how about some free stuff". No, you will have to put forth a little effort by calling them. Yes you'll probably have to wait a couple minutes before talking to a representative, but it will be worth it once you get some fantastic offers. I've included the following phone numbers you can call to speak to representatives to get the aforementioned offers and deals:

  • Universal DirecTV Phone Number: 1-800-531-5000
  • DirecTV Refunds & Credits: 1-800-288-2020
  • DirecTV Customer Signup: 1-844-306-5288
  • DirecTV Customer Support: 1-855-679-4357
  • DirecTV New Customers: 1-877-333-3873
  • For customers who have only been with DirecTV for 1-12 months, be considerate when you call to report a problem or dissatisfaction with your service. You are not yet a valued customer. Business relationships take time. Remember that.
  • For customers who have been with DirecTV for 1-2 years, most of the discounted programming or free programming offers will be available to you, as well as free service calls. These are usually offered because of technical issues, so it is more believable if you have called in within the last week with the same problem. Be aware that if you take advantage of this, you will be identified as a fraud shopper. Each time you call DirecTV customer support a note is left on your account summary, stating the issue you are calling about, so it's not something you want to make a habit of each month or even every 3 or 4 months.
  • For the 2-5 year customers, you are eligible for a free upgrade each year. I don't care what a representative tells you, you have a right to a free upgraded receiver. If you don't have a DVR or HD DVR, you can call in tomorrow and get a free one installed within a few weeks. The only catch to this is that you will be required to extend your service contract for 24 months. So make sure you want to continue your service because there is no way out of the contract unless you want to pay the $480 cancellation fee.
  • For the customers who have been with DirecTV for 5+ years, you are eligible for nearly every offer listed above. You have a credibility with DirecTV and they want to keep you as a customer. The most useful information I can give you is how to get the most out of your money, which brings me to my next subject.

Combined programming offers.

Combined movie packages will not be offered proactively. It is up to the customer to find these promotions and take advantage of them. Most do not take advantage of these and I will tell you right now that you are losing money by not doing so. Let's look at an example that I have experienced first hand.

  • DTV's Premier Package costs $187 per month, a $71 jump from when this article was first posted seven years ago. The package includes all of the movie channels; Starz, Showtime, HBO and Cinemax.

The Ultimate package is only $134 per month for existing customers. It includes all but 2 or 3 channels, excluding the premium movie channels, that 95% of viewers watch that the Premier package offers? If you downgrade your package to Ultimate, your total monthly bill would go from $187 to $134, saving you $53 per month.

What about the 2 or 3 channels that aren't offered in Ultimate? With the $53 per month that you are saving, you have a load of other options which we will discuss in the upcoming segment.

But what about my HBO and other movie channels?

Yes, we all love movie channels, but are they worth $53 per month? No, they're not and here is why.

  • If you have a Hulu or Amazon Account, you can get these same add-on movie packages for less than DirecTV offers. If you don't have a Hulu or Amazon account, you can still get HBO now or HBO Go. If you don't have an internet connection, you still have a couple options.
  • HBO, Starz, Cinemax and Showtime all show similar movies and duplicate each other often. Consider subscribing to just one service that fits your watching pleasure. And if you are just wanting more movies to watch, if you have an internet connection, please consider signing up for a streaming service like Amazon Prime, Hulu or Netflix. Any of those 3 have more movies than HBO, Cinemax, Starz and Showtime combined.
  • Another option available is to go ahead and cut the cord and try the DirecTV Now streaming service. Plans start at $35 a month for 60 channels and top out at $70 a month for 120 channels with the ability to add HBO for $5 a month, Cinemax for $5 a month, Starz for $8 a month and Showtime for $8 a month.

For an in depth guide on how to take advantage of any of these streaming options refer to my How to Watch Movies and TV for free guide that will help you fully understand the value of your entertainment options.

The whole concept of packages is so that DirecTV can make the most money for channels they are providing. They have to pay other companies royalties for their channels. This is why they have different levels of programming. The promotions are for the customer's benefit, but since it would cost DirecTV millions to send out flyers each month to it's customers, they only post promotions online. This is why you must go online to see what is new. Offers are posted randomly throughout the year. They may not be what you want, but eventually you will find a great promotion.

Offers for new DirecTV customers

For people thinking about signing up for DirecTV, you are in a great position. It is somewhat unfair when looking at it from the perspective of a current DirecTV customer, but all newcomers essentially get deals that only long-time members enjoy.

New members signing up for DirecTV are eligible for the following discounted plans:

  • Select - This package includes 150+ channels for $50 per month for the first 12 months.
  • You will get most of the same channels you do with the more expensive packages except these key channels: CBS Sports, Chiller, the Encore movie channels (8 total), ESPN channels (4 total), FS1, GSN, IFC, ION, MLB & NFL Network, OWN, SEC Network, WGN and pretty much any other sports channel you can think of.
  • If you are a sports fanatic, this is not the package for you. For the average sitcom viewer, this is a fairly cheap package for the first 12 months of service, but keep in mind that the price will go up to $90 per month minus tax and fees after your first year of service, nearly doubling what your current bill would be if you choose this package.
  • Entertainment - This package includes 155+ channels for $55 per month for the first 12 months.
  • With this package you are going to get 7 more channels than what you would get with the Select package which include: ESPN, ESPN2, FS1, NBC Sports and 3 other channels you will never watch. Once again, keep in mind your bill will nearly double after your first year of service, going from $55 per month to $101 per month minus tax and fees.
  • Choice - This package includes 185+ channels for $60 per month for the first 12 months.
  • Free 2017 NFL Sunday Ticket - Choice and above packages are eligible for a free subscription to NFL Sunday Ticket for the 2017 season, a nearly $300 value. Just be sure to cancel it after the season ends if you don't want to be charged when the next season rolls around.
  • Choice is where we finally start seeing significant additional programming. With this package you are going to get all of those channels not offered in the Select package except for ESPN Classic and the Encore movie pack. After the first year the cost goes from $60 per month to $115 per month, not quite doubling this time, but still a significant increase.
  • XTRA - This package includes 230+ channels for $70 per month for the first 12 months.
  • This package is specifically aimed towards the outdoorsman. While you will be getting about 45 more channels, the bulk of them are either sports or crafts related. If that doesn't sound like your preferred programming, save yourself ten bucks and stick with the Choice package. After the first year your subscription will jump from $70 per month to $124 per month, so make sure you will have an extra $55 to pay the difference if you should choose to select this package.
  • Ultimate - This package includes 245+ channels for $75 per month for the first 12 months.
  • For the newcomer trying to decide whether to go with Choice or XTRA, if you are able to swing $5 more, get this package. With Ultimate you will get 62 more channels than you would with Choice. While 20 of these channels are music channels, displaying only a black screen with interesting tidbits about the artists, this package also includes the Encore movie package, a $10 value, 4 other pretty decent movie channels and several sports channels that are also offered in the XTRA package. If you are the outdoorsman and have decided you want the XTRA package, I highly recommend upgrading to this package instead since it is only $5 more and you get 12 more great movie channels for those rainy nights. As always, your bill will increase from $75 to $134 per month after the first year.
  • As a side note, this is my recommended package for any first year subscriber. You get the most for your buck during the first year. You can always downgrade after your first 12 months to save money if the cost is too expensive for you.
  • Premiere - This package includes 325+ channels for $125 per month for the first 12 months.
  • And finally, Premiere is our last package and what a package it is. Honestly, it is a good deal if you enjoy watching all of the best new release and classic movies on HBO, Showtime, Starz and Cinemax. The price is manageable at $125 per month but drastically increases to $187 per month after the first year.

Understanding different customer service reps and what each is allowed to offer you

Since AT&T purchased DirecTV there have been many complaints from customers, stating that they are not being offered any discounts or promotions that were available in the past. It would seem that AT&T is not as concerned with customer retention as DirecTV was.

To bypass technical and customer service representatives and get the best available offers, call the customer service number 1-800-531-5000. After reaching a representative, request to cancel your DirecTV account. Customer service reps will not offer you anything after you request to cancel service. They are strictly required to transfer you to the customer retention reps.

To help you understand the offers that each representative can offer you, here are the types of customer service representatives.

General Customer Service Representative

  • These guys are the lowest on the totem pole, consisting mostly of technical support agents. They have several promotions and discounts they can offer you, but not nearly as much as you can get from their manager.

Customer Service Managers

  • To be transferred to a customer service manager all you have to do is say "I want to talk to your supervisor"
  • Customer service managers are the next highest on the totem pole. They have about twice as many discounts and promotions they can offer you. Since these representatives have usually been with the company for at least 2 years, DirecTV gives them more available offers to provide to the customer. Managers never want to have to transfer you to customer retention so they will usually offer you their best discounts.
  • Don't settle for their first offer or even the second. Ask if there is anything else they can do for you. They will not offer the best offer first, in case customers want more.

Customer Retention Representatives

  • These guys are the 2nd highest on the chain of service command and have almost the best offers available to you.
  • To talk to one of these agents, you must request to cancel your services.
  • Whether you are talking to a customer service rep or a customer service manager, the representative is instructed to transfer you directly to customer retention.
  • An important thing to keep in mind is how serious you are about cancelling.
  • If you have no objections to cancelling your service and are fed up, continue through the cancelling process if you don't feel like any of the discounts offered are enough for the inconvenience you have had to bear.

Customer Win Back Representatives

  • These guys are the top dogs when it comes to the amount of discounts and promotions they can offer. All available offers are available to them to give to you in order to win you back.
  • There is no way to reach one of these representatives through a direct phone number. They must call you.
  • After choosing to cancel your service with customer retention, most of the time you will receive a call from a customer win back number.
  • They usually call 3 times before not calling anymore. This is standard procedure.
  • If you have caller ID or a cell phone and have a missed call, cross-reference the number in a google search to see if it is associated with one of DirecTV's customer win back program.

If you are talking to a customer win back representative you are going to get the best deal and probably continue your DirecTV membership.

These reps can offer a vast range of deals such as:

  • Discounted base packages
  • an additional free subscription to HBO, Showtime, Cinemax & Starz for 12 months on top of a discounted base package
  • Free NFL Sunday Ticket
  • Free sports packs
  • Free service for up to 3 months
  • Free receiver upgrades
  • HD, HD-DVR & DVR services fees waived for up to 12 months

The biggest requirement on your behalf, should you opt to continue your service with one or all of these offers, would be a 12 month service agreement. If you were still under contract when you opted to cancel your service, this contract will overlap that.

If you are still receiving programming from DirecTV when you are contacted by one of these win back reps, you will maintain your previous member status.

If your service has expired and you accept one of these win back offers, you will be considered a new customer, but flagged as being a long-time subscriber. You will have more offers available to you in the future that first time subscribers do not.

If you have a receiver that looks like this, call DTV for legacy upgrade options.

What are legacy receivers?

There are a lot of customers who have been with DirecTV since they were known as PrimeStar. During the first 6 or 7 years, DirecTV produced a lot of receivers from different companies that were compatible with their programming. Since then, they have gone to one basic receiver company, that produces all of their equipment. The old receivers are now called legacy receivers and are all eligible for free upgraded receivers. In most of these cases, you will also be eligible for free upgraded DVR or HD DVR receivers. So make sure you ask about them. You could easily get 4 new receivers with two of them being DVR upgrades.

Another important factor to remember if you should choose receiver upgrades is that there is usually a contract involved. In most cases, these contracts are for 24 months. If you are a satisfied customer with DirecTV this shouldn't be a problem, however I must add that if you are not having such a great experience for any reason, you may want to consider holding out on upgrades if you intend on cancelling. Additionally, if you are having a bad experience, you always have the option to voice your opinion to DirecTV. Let them know your concerns and dissatisfaction, if any. DirecTV is pretty good about trying to satisfy their customers. They know you pay premium prices for your service and do not want to lose you as a customer.

All loyal customers can get a HD-DVR free. Just call and find out how.

I've been a customer for 10+ years. What do I get?

For all customers, who have been with DirecTV for over 10 years, you are what DirecTV calls Loyal Customers and are eligible for a loyalty gift. Loyalty gifts are supposed to be offered proactively, but if you don't call in, you will never see them. Loyalty offers include: free sports packages (Yes, even NFL Sunday Ticket), free movie packages, $10-$30 off of your base package for up to 12 months, free no questions asked service calls. Please, if you have been with DirecTV for more than 10 years, call them and ask about offers you can receive and be sure to remind them what a great customer you have been throughout the years. You are only hurting yourself if you don't. You have been a loyal customer and are entitled to nice things. Remember, you have already paid this company Thousands of dollars over the years. It's nothing for them to knock $100 or $200 off of your bill for a year. Don't feel bad for doing it. That's why they have the loyalty program in the first place.

If for some reason you are denied any of these offers by a tech support or customer service representative, ask firmly if you may speak to their supervisor. Not all customer support agents are veterans or know about the offers available to loyal customers. You can politely inform them that you now know how valuable you are to their company. I am positive they will be obliged to send some great offers your way.

There are many other things I wish I could share with you, but in fear of this page being closed, I cannot. Hopefully you will take this information and get the most out of your money. After all, DirecTV is the most expensive Satellite service out there, but in my mind they are the best also. Please let me know what you thought about this information and if it has helped you realize your savings potential.


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    • Fenixfan profile image

      Jesse James 5 days ago from Crooked Letter State

      I am not familiar with that rep type, but they are definitely not on the lowest tier. It sounds like what we used to call a case manager, which was someone that was solely assigned to a limited amount of customers in order to provide the customer with a rep that was aware of their issue(s). I would imagine that the in home expert would be trained in more detail with the installation and how to fix any problem that may arise with the installation. It sounds like a newer position that was assigned after AT&T and DTV merged because of the internet variable. If you could tell me what led to being assigned an in-home expert, I may be able to tell you more about what their rank is.

    • Fenixfan profile image

      Jesse James 5 days ago from Crooked Letter State

      There is probably a lot more you can do now that AT&T is in charge. They have several different deals/plans you can take advantage of especially if you have phone service with them as well. They have a plan for customers with cell service and tv service that allows for free HBO that you should definitely look into. As far as upgrades go, if you haven't had one in the past 24 months, you can definitely get one for free. Are you referring to your AT&T box as your router perhaps? If so, they usually will upgrade those for free. You would just need to tell the tech before they schedule the work order so the install tech brings a new router with them. Without knowing exactly everything you have as far as cell phone, internet and satellite service goes, I can't really give you an idea of what you could possible get as far as a deal goes. If I were you, I would make sure you have everything bundled. If you have cell phones, internet and satellite, make sure they are all on the same bill. If not, then definitely call and get them bundled and you will surely get a bigger discount.

    • profile image

      Barbara 7 days ago

      We have been with DTV, as I say to them since bc (before cable). We were recently informed of a free equipment upgrade. Only sport we do is cars and drag racing. Will they trade movie channels for sport package, my father-in-law wants his cowboy channel back. We have Amazon Prime but I want HBO back also. Any suggestions? I don't think any loyal patron should be paying much over $100 a month for TV. Also, just a note that every time they came out on a service call, I had to repair what they did. They would not set up the box in our detached shop, so I did that myself also. We are still paying for DVR and HD. I guess it's time to work a deal again. Do you think I could upgrade my AT&T box at the same time? Internet is really slow.... Bottom line is this loyal customer wants it all, for less. Any suggestions, nice former tech?

    • profile image

      kevinkub 9 days ago

      where does the in-home expert/integrated solutions rep rank and what are they supposed to do for the customer?

    • profile image

      kevin 9 days ago

      where does the in-home expert/integrated solutions rep rank; and what is he supposed to do for the customer?

    • Fenixfan profile image

      Jesse James 9 days ago from Crooked Letter State

      Well they do still have regular receivers, so they lied to you there. You can only get a 'Genie' or DVR receiver online, but I know for a fact they still offer regular/standard receivers. So that is actually a bargaining point for you. I know it seems frustrating, having to call multiple times, but that is what CSR's do. They often pass the buck because they don't want a transfer to go on their stats. The only options you have as of now are 1) Try calling Dish Network to see if they can give you an offer for switching and cover your 'Early Termination Fees' 2) Call DTV again and explain the situation to the CSR and that you only wanted the standard receiver. If they refuse to switch it, ask to speak with their supervisor. 3) If the work order shows 2 standard receivers on it then you can ask for a rework.

      Again, I know it is a big run around, but unfortunately those are the only options you have in front of you right now. In the past you could ask to suspend the DVR and HD services, but I believe that has been stopped. Another thing you can try it to go to DirecTV's website and start a live chat. There is always someone online to talk with you. They may have more information that could help. Let me know if there is anything else I can help you with.

    • profile image

      Patsy Sea 11 days ago

      The extra cost is $25_ per month. I called them twice within 10days and they stated there was nothing they could do and they no longer have the regular receivers.

    • Fenixfan profile image

      Jesse James 11 days ago from Crooked Letter State

      Now you need to look for the model numbers of the receivers. You say the extra cost was $25, so I assume you are getting HD-DVR services. You can either do a google search for the receiver model numbers online or post them here and I can tell you which receiver(s) that are on the work order. If the receivers on the work order are advanced receivers, you still could possibly have them replaced. I know there used to be a 30 day trial period where you can change your equipment. Have you talked to a representative yet?

    • profile image

      Patsy Sea 13 days ago

      I have a copy of the original work order for the two receivers, what is the next step?

    • profile image

      Pat 13 days ago

      I just got off the line with DirecTV and have gotten the best discounts I've ever gotten. I've been a customer since 2010. I told them I wasn't happy with my bill and was considering cancelling. When the dust cleared I was given $60 off a month for 12 months, another $20 a month for 12 months, $5 month for HBO for 6 months, and free Showtime for 4 months. $990 off for the year plus the free Showtime. Thanks for all the great information.

    • Fenixfan profile image

      Jesse James 2 weeks ago from Crooked Letter State

      Unfortunately, you probably cannot do much. Once your work order was completed you were asked to sign something, or you should have been asked to sign something. The only suggestion I could give you is to call DirecTV and ask to speak with the Billing Department. I wouldn't suggest trying to talk to Tech support because it isn't really a technical issue. Either way, try to speak with a supervisor. Ask them if they can contact the the company that installed your equipment and get a copy of the original work order. It will take a week or two minimum - if not longer because of the holidays. For the mean time, I would advise that you request a credit for the extra charges until you can get a response from the installers.

    • profile image

      Patsy Sea 2 weeks ago

      When I signed up at end of June, 2017; I signed up for the basic receivers. The installer hooked up the advanced receiver which costs me an extra $25 monthly and extra $4 for sports taxes? So mad. What can I do?

    • Fenixfan profile image

      Jesse James 4 weeks ago from Crooked Letter State

      There's always a discount. You just got hold of a CSR who didn't want to have their stats affected and deemed you weren't worthy of a discount. If that ever happens let them know how long you have been a customer and the other services that are out there that will gladly pick up the bill for cancellation charges. They will probably transfer you to the retention team, but that is fine as well, because that is where you can get your best offers and discounts. If they don't act concerned when you express your interest in other services, kindly ask to cancel your services and let them transfer you to retention. Keep in mind, this is just a tactic. You are not actually required to cancel. You are just testing the water. The account retention team will give you offers, no doubt about it. I encourage you to call back and express your feelings about the bill expenses and see if you can get the deal. Like I said before, CSRs are a dime a dozen. Two calls can be completely different. I'm positive you will be able to get the discount if you call back. It never hurts to have a little competitor research either. Check out Dish Network deals and let them know how much you could save by switching to them. Hope this helps.

    • profile image

      Jeff 4 weeks ago

      I've been a customer for several years (bundled through CenturyLink). I've been able to call in each November and have the monthly discounts for a year reinstated. However, this time, they tell me there are no discounts and to try back at another time!

    • profile image

      Luey 2 months ago

      Im an employee and honestly it all just deends who you talk to. I have lowered bills down by 80$ for a year while the guy next to me will only go as high as 10$ it all depends on which employee you talk to, be nice on the phone with them and they offer more, one emplyee ik is an ass, he had a 50$ off for a year offer but the customer swore at him so he only said he could do 5$

    • Fenixfan profile image

      Jesse James 2 months ago from Crooked Letter State

      Hi Frank, and thank you for your comments. AT&T is to blame for the reluctance of offering any bonuses or discounts. If you haven't already tried, ask to speak with a supervisor about your situation. Make sure you call the DirecTV customer service line and not the AT&T service line.

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      james 2 months ago

      I just called directv to cancel and the lady gave me a 8 credit for 1 year with no contract. and I mean I am not paying anything. They are giving me $8 a month and I pay nothing. I find this very strange. I will have to wait and see how it works out.

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      sweety 2 months ago

      Dear customers, when you want o get some offers youh can starightlyg ask them that you are looking to cancel the services so that you can go to the loyalty tea m and can get your bill lowered and only loyalty team can offer discounts with the same package you have and plz try to read the contract when you upgrade a receiver as it may extend your contact an plz dont use profanity or anger that may not be good for you to at ofers

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      Upset Customer 3 months ago

      Since At & t stepped direct tv has sucked about giving existing customers any sort of discounts. All promotions and discounts are for new customers only. Been with then 10+ years and before AT & T we would redo our contract every two years with great discounts and upgrades. NO MORE though. We are currently considering walking away from them. The price we pay for a small package 2 tvs and no special channels is 200 a month it's ridiculous. New customers can get bigger packages with more channels for 70 or 80 a month.

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      Geo 3 months ago

      I have been trying to get a deal with Directv but nothing worked. I couldn't get pass the first girl I would talk to. Finally went with Charter. Today when I called to cancel they tried to give me a deal I would have taken. It was to late Charter man had just left. I'm a few hours into Charter and I already hate it. By the way I was with Directv 9 1/2 years.

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      Mark 3 months ago

      Called Customer Loyalty Group and explained that I am interested in knowing what discounts they could offer me since my 2 year commitment was up. Explained that local cable companies have tempting offers. Mentioned that I have been a customer since 2015. Was offered $35 off my bill a month for a 12 month contract. They thru in HBO for free for 6 as well. Do your homework and good luck.

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      Ruth 4 months ago

      Been a customer for 10 plus years, limited income, & elderly. I have 2 TV's in the house & have tried to get my bill lowered but the only thing they offer is $10.00 off for 6 months. I only have the "Choice" package, do not watch sports, cartoons, music stations but my bill is still $82.00 a month. I don't understand why. If cable companies would allow you to select the channels you wanted to pay for then they would have more customers.

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      Bob 5 months ago

      I've been with Directv since 1999. I call in once a year and always get anywhere from 35-65 knocked off my bill. I have the premium package and all extra channels and also pay for MLB and NFL packages. I will call again next month when my previous discounts expire. I will let you guys know how I make out.

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      Shirley 5 months ago

      I've been with DirecTV since 2005 so that in itself should tell you what I think having DirecTV is worth!!

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      adam 6 months ago

      if they were honest with their customers they would freely offer discounts and not make consumers play the game of threatening to quit to receive a discount or flip flop between the providers to get the best deal. the game that needs to be played is a racket and i'm done with them.

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      Judy Gill 6 months ago

      Finally could afford a big flat screen and can't hook it up because my box is so old. Getting a Geni tomorrow but have to pay $20 a month. Geesh!

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      tara 7 months ago

      It's definitely ATT, .... We we're with ATT since 1998. Our anniversary gift. We have moved them across the country. In 2016 early, I was at Mayo clinic in Florida, ongoing patient for over a year, and it was right after Christmas, and I remember feeling guilty being away from my children, and with all the chaos of being I'll and away from home for over a week, we forgot the bill, and prior to ATT buying dtv , dtv would let u extend payment for a couple of days.. some a week. We had to pay for all expenses in FL as far as lodging,food,etc,for over a week. I had called dtv explained I would be able to get payment when I returned home, and they refused. My Children there, no TV, so my husband furious called different provider, and that's a long story, ....they wouldn't give us coupon to pay off dtv, as promised over phone. So dtv jerked funds out of checking account, huge mess. And we ended up going back to o dtv, with ATT p promotional offer of Uverse bundle if u signed up with ATT internet. And it was $30/month internet $50 for dtv. Internet pricing 12 months ,dtv 24 months. That was June 2016. Shit show from start. Internet sucks.. can't get service call. Then in December/Jan 2017 they unbundled us, without notifying me..and found out when RECEIVED 2 separate bills. I've gone back and forth.. just tonight I was. Att says dtv needs to change price, dtv says ATT.which I agree bc of promotional offer from att is what we signed up for . Currently, they are both on FTC.GOV, class action lawsuits. Go to FTC.GOV , scroll through cases, and you will see. I think existing customers, and others like me, they broke our contract, and I had gauranteed price of $80/month for one year, then $ at least $50/ month for second year of contract. So, I'm going to submit a complaint to FTC, and if enough people do so, they will probably proceed w class action. They are fraudster's. Anyway, I'm sick of these companies screwing over public. So if you can, check out FTC.GOV. AND if enough complain, maybe something will happen. TMobile, version,Sprint, also on Big time companies on there ..that consumers use every day, see if ur eligible for refund. Thanks

    • profile image 7 months ago

      Thank You for your information. I left DTV 6 MTHS ago. After my 2 yr contract was up, I tried everything to try to get another promotional​ rate, with fail. I cut my channels back to the basics & even we even went down to one TV. Our bill was still over $100+ monthly! I called and said that I was going to go to another provider, the representative told me that's my opinion! So, that's what we ended up doing. Now since we left DTV they have been calling me like crazy. I just accepted a new contract on 4-14-17. I was soposto receive an email to confirm the contract, I Never did! I keep calling the "WinBack Representative Mr Ed Fretto @ 210-332-4065 San Antonio, TX Office." I gave up on the call after waiting over 72 minutes on HOLD! WHAT AM I SOPOSTO DO NOW? I'm trying to get them to install earlier than the 4 week window I originally gave. I've went online and looked at different deals but Nothing compares to the offer I received from this Agent. He gave me the first year price of $65.83+taxes second year price of $70.83+taxes. This pricing includes free wireless DVR's for 3 TV's, 200+ channels, free HBO, Show Time, Starz, Cinamax, Movie Channel for 3 months. $93.00 REBATE .... CAN ANYBODY HELP ME?

      Thank You... map

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      alyssa hair 7 months ago

      they wont give me a 8 day extencion I have been a customer for two years

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      Carol 7 months ago

      In your opinion, what is the best movie channel to purchase? I want HBO, my husband is leaning towards Showtime.

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      Me 9 months ago

      Anyone out there aware of contract fraud

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      Anthony F 10 months ago

      Hi. I currently work for Directv in the Customer Loyalty Department. This author is correct, if somewhat outdated in the offers he mentions. The main thing I want to point out is that yes, loyalty absolutely plays a huge role with Directv, but there are other factors that go into it. For example, payment history, credit summary for the past 2 years, etc. If you don't get any offers from the first rep you talk to ask for the Customer Loyalty Group and see what we can do. We are customers too and we want to help you out, but PLEASE do not get angry if you have no offers available. It is nothing personal, we can only give you the offers the computer gives us. Threatening to leave or cussing at us does nothing. But don't just give up and leave, sacrificing your hard-earned loyalty with Directv, keep trying. Call in every 3 months if you want, the offers are always changing. Please note that I am speaking ONLY as an individual. I am not speaking for Directv or as a Directv employee.

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      Just say NO to Direct TV 10 months ago

      If you are in the 2-5 year range, you cannot get free or discounted service calls. Also when we cancelled they did not offer any discounts to keep us as a customer. We used broken equipment for 2 years before finally canceling after our bill went up yet again.

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      AKM 11 months ago

      You are wrong. I have been with DTV since 2000. Asked for any reward deals for long term customer--when we moved. Was told deals reserved for NEW subscribers.

      Got no free install at new address in 2014. Was told we could not do wire hookup. Had to do wireless. That was best. Would be more $ for install and services. Agreed.

      Given 3 months free of stations we do use HBO, etc. Cancelled before 3 months up. But got billed! Then in 2015 was being billed again for HBO. Called DTV, they said sales dept called us offering us a deal on HBO and we said yes. Which was not true. Never answered sales call. Never said yes. But billed! Finally in Aug 2016 called DTV to verify when 2 year contract up--Cancelled services 4 months after contract date--had to agree to 2 year contract b/c we moved was told! Moved to city that has cloudy skies more than not--so service would be out lots! Or go out when not even heavy rain! So cancelled 4 months after contract expired! But DTV billed $120 for early termination! Fighting with them now over this.

      So had service in 2 states for a total of 16 years--maybe longer--never one deal given. No $$ off. Got NFL package free in 2014 b/c moved.

      If they treated us well with some discounts--$. No stations we do not watch--would stay. But cannot afford. Even dropped down a tier to save $. But still paid $120 in 2014-16 for choice xtra. But new people get for $55!?

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      MrsQ 12 months ago

      Hello, just wondering if the writer of this article is by chance responding to any questions or comments about Directv?..if so please let me know. Thanks.

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      Protection plan with direct tv 12 months ago

      I canceled my direct TV yesterday which included the protection plan that covered all my tvs, etc replacement for 50.00. Of course, my TV went out today. Are these protection plans still valid for an amount of time Ie: 30 days or until the end of the month, after you cancel your cable service

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      dan weddle 12 months ago

      if you are not receiving dependable service and they have records of a problem that engineering was involved in, they will let you out of your contract to avoid you making comments on these boards!

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      flower 13 months ago

      The DIRECTV transmission is really bad in my house it freezes even if it is not raining. The Volume continuously goes away. I have call numerous time and reported this issue and all I get is the engineers are working on this problem it has been 5 months. I was promised in July 2016 to get a monthly bill for only $65.00 until July 2017 now the bill has gone up again to $85. I am with them because my contract is until Sep. 2017. They are liars and their customer service it TERRIBLE. I am so ready to leave this company they are not the AT&T I know in the service. This is a very irresponsible company. No one cares and even supervisor do not resolve any problems for you. I worked with AT&T in different states and this is not how they work. TO bad I was promised many things and it is al a lie. Very dissatisfied customer.

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      Heythere 16 months ago

      @ Frant S, Yes Att is responsible for not giving discounts. I just read another article that said att is stingy in giving discounts to direct tv customers.

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      Frank S 17 months ago

      I had to cancel DTV, after being a subscriber for 11 years, due to foreclosure of home. The townhouse we moved to would not allow dishes and we had to use crappy local cable. Finally, after 1 1/2 of moving we joined again. I have been a member now for 4 more years.

      Last year , I called a Sales Rep as our contract had expired and told him my situation and gave him my old home address and he found it on file and said I was an elite customer. Prior to this, 2 years, they started me as a new (under 1-year customer) and were very reluctant to offer anything.

      Since then, I recently called to try and see what they could do for mr and now they are saying, "oh, I see you have been with us for 3 years now." I have used DTV for 14 years and bought the NFL ST every year and also paid a lot of $$$ to "lease" their equip. I was just asking for a new genie system and ST discount. They shut me down. What gives?

      They have ALWAYS been good about upgrading DVR's and even offering discounts. I am disabled and having to live on a fixed income (with a family to support) I have to stay on a strict budget.

      Is AT&T responsible for this behavior? What can I do to get my solid reputation back?

      I am honestly at a loss. Any suggestions would be much appreciated.

      Thanks for the great article.

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      Scott Barr 2 years ago from Pennsylvania

      Great article - very informative. Thanks for posting this!

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      VZWeducationLegend 2 years ago

      These are all great pieces of information. I work for a big red wireless company and they do almost the exact same save and reward tactics to keep customers. It costs a lot more to earn one than it does to keep one. All four of the major wireless companies utilitze these save tactics.

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      Crystal 4 years ago

      I just called about how my contract was up for over a year, and told them I was thinking of going elsewhere because I was paying 67 .00 a month . The man transferred me to promotions and I got 15.00 of of my base bill for 12 months so it brought my bill down to 51.99.

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      Frank 4 years ago

      I am a long time (10+ year) customer and was able to get a $15 month credit for 1 year with no contract extension just by calling and asking.

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      Darryl 5 years ago

      My grandmother has DirecTV and is always raving about the remote and how it's "safe." Apparently, it's germ resistant, according to this site:

      Pretty interesting. Anyone know if the remote really is germ resistant?

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      Christopher Rago 6 years ago from Hamilton, NJ

      Awesome hub! Thanks for the info.

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      Libby101a 7 years ago

      Very informative! Thanks!!!

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      Lela 7 years ago from Somewhere in the universe

      Well, they beat DishNetwork all to hell and back, that's for sure.

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