I negotiated my DirecTV bill way down, and I enjoy sharing the strategies I used with readers.
Whether you use a cable, satellite, or fiber optic provider, there is no need to pay over $100 a month for TV. All companies start new customers off with great deals (does “only $19.99 a month!” sound familiar?), but the bill creeps up to as much as $150 a month once you add the channels you really want to watch, like ESPN and HBO.
The good news: Many of these companies respond well when customers call to negotiate prices down. Here are a few steps that may help bring your bill down, perhaps by as much as a half, and tips about discounts that will save you even more money. I am a devoted DirecTV customer and have negotiated my bill way down using some of these tips, but they are just as relevant for other providers.
Quick Tips to Reduce Your TV Bill
|Ask for a Better Deal!|
• Research what the competition is offering.
• Call and say you are considering canceling service.
• Hold out for a helpful service rep.
• Tell them what the other company has offered.
• Consider bundling your TV service with internet and phone.
• Review your package for channels you don't use.
• Buy your own antenna, modem, dish, or router.
1. Research Other TV Provider Deals
Figure out how much an alternative like DSL would cost and ask for a discount to bring your bill down to that amount. Knowing how cheap the competition is gives you negotiating power on the phone. The specific discounts and promotions below could apply to any provider, so don’t be afraid to ask.
Don't forget to find out what the regional cable companies in your area are offering.
2. Call Your TV Company
(888) 777-2454 or (800) 531-5000
(800) 266-2278 or (800) 934-6489
3. Find a Customer Service Rep Who Will Help You
Finding the service representative that’s right for you is kind of like picking a out a new pair of jeans. You may have to try on a few pairs before finding the ones you really want to buy.
If you find you're not wild about the first, second, or even third operator, simply call back until you find the right one. Be personable. If you begin the conversation with "How is your day?" or "Where are you hailing from?" the small talk begins, and they will be much more than willing to lend you a helping hand. A good service rep will find the right deals for you.
4. Ask for a Deal
|Remember: They Want to Keep Your Business|
• If you notice your bill goes up, place a quick call. It is possible that some discounts that were applied to your account earlier have expired. Tell the service representative that you're not thrilled with what you are paying, and they will find some new discounts to apply to your bill. Last month, I received a bill for a little over $100. It turned out that various discounts had expired. I placed a quick call, and now I am down to under $50.
• If you use DishNetwork or DirecTV, tell them you plan to switch to the competition or to using Netflix, Amazon, or Hulu with an over-the-air antennae.
• Say you plan to leave and bundle your telecom services with another provider. Retention discounts can range from $5-$20.
• Follow-up discounts may be less generous than promotional discounts, but it’s important to providers to keep your business. Negotiate hard.
• Ask for discounts even if you are on contract.
• If you're a Comcast customer, tell them you are having trouble with video streaming and ask for a free upgrade to the Blast Cable Internet tier. Ask for discounts on top of the upgrade.
• Look for online coupons.
• Ask about three- to six-month promo offers for Starz, Showtime, Cinemax, or Encore. The only paid movie stations some providers do not offer up for a free trial is HBO, due to its popularity. But if you sign up for HBO, sometimes they will offer $5.00 off per month for three or six months and throw in Cinemax for free as well.
• Check back in a year.
5. Bundle Your Telecom Services
With any provider who offers telecom packages, like AT&T and Comcast, it is always cheaper to buy phone, internet, and television service together. Of course, you may be loyal to one company for phone and not want to bundle that with your other service. Just know that, as with home and auto insurance, it’s always a better deal to go for the so-called triple-play.
6. Review Your Package
Take a good look at the channels in your package. I recently did this for my DirecTV channels and realized that my family does not watch any of the 60+ channels we were getting in the Choice Xtra package. I dropped down to the Standard Choice package and saved $7 per month. Look at your bill closely. There may be other ways to save small amounts of money, which can add up.
7. Get Your Own Modem or Antenna
If you are paying your provider a fee to use a modem, antenna, or router, get your own device (dish, antenna, or modem and router) and converter box. The cost upfront may not be much and will save on your monthly bills.
Bonus for Football Fans
Do you like NFL Sunday Ticket? Most football fans out there do, but hesitate to pay the $350 or more it costs per year. For returning customers, DirecTV offers NFL Sunday Ticket for eight payments of $24.95.
But I would advise anyone who is interested to play the waiting game. About two months before the NFL season begins, DirecTV will offer the same program for around $100. Then, about three weeks before the season begins, they will drop that down to between $60-$80, which is still a fantastic deal (but keep reading).
Last year, just two weeks into the NFL season, I took DirecTV up on their $80 offer. Then I talked them in to giving me a $20 credit for each of the next six months. If you're still doing the math on that, let me help you out: I paid DirecTV $80 but they paid me $120 in credits. So I got the NFL Sunday Ticket plus $40, and this was the MAX package not the basic.
Friends and Family Discount
While I did not write this article so that readers would use the DirecTV friends and family referral program, some have done so anyway. If you are a new DirecTV customer, why not use the discount? If this article was helpful and you would like to use my account number when signing up, you will save $10 per month for 10 months. My account number is 50094048. Please do not feel pressure to use it. Thanks and good luck!
Tobshnsn on September 13, 2018:
Do any of you guys know the phone number? Direct has a bunch of them.
M Barr on May 17, 2018:
What happened to the original article? I first read it a while ago and it was a bit more anti-establishment. What happened to all of the call and threaten to cancel advice? That really worked for me in the past after reading the previous draft of your article.
jim on June 28, 2017:
I have dtv premium package and mlb and nfl. My sisters also have dtv. So I had them both cancel and gave them each one of my extra boxes. Now we split the bill 3 ways :)
TJ on June 20, 2017:
Man! Thanks Tons Scott! I basically did similar to what you said because I was at $133 a month but still wanted HBO for Game of Thrones. I ended up getting $60 off for 3 months, dropping down to the package below Choice which is only a few watchable channels less, (not to mention you no loner have to pay the regional sports fee then) and on top of that I asked about a special I saw adding HBO for a year and getting Cinemax for free and he said a special offer for me was to pay the $17.99 for cinemax and HBO and for $7 more I get All the other premium channels as well for a year. So, Long story short: Bill dropped from $133 to $51 for a full year, including adding all premium movie channel packages!!! I was at a crossraods, 2 year agreement was up, and I was considering switching to Dish, which is why I did a search for "how to get Direct TV deals" and found this :P Thanks again!
Brian M on January 11, 2017:
I've read this blog several times and all the comments along with it. Thanks to all that gave advice here. I called directv 4 days ago. I was very nice and explained my need to decrease my bill in order to afford school bills. Made a bunch of small talk with the nice lady in retention, as well. Got my bill lowered by 45 bucks a month, which brought me to right around 104.00. Which I can tolerate for now...
Thanks again All!
Techs on January 02, 2017:
Hey, used to work with DirecTV, so let me give you a few other tips.
1. Make sure you have the right department. Tech support will love to upgrade your system, and make sure that you get all the hardware you need, while retention has the best deals for bill reduction.
2.Remeber that these agents are people too, and they're graded on performance. If you make thier life easier, they're more likely to make yours easier. Make sure to give them a high score (only 9s or 10s count, really it's a stupid system) if you get a survey callback.
3. Look stuff up online, and pay very close attention to the disclosures. Upgrading your system will likely put you into a 2 Year contract, but if you're willing to stay with them for those 2 more years, you can get a lot more than a system upgrade, most times.
4. If your account isn't a good one, like if you don't make your payments on time, you don't get anything but the basic package, and you have nothing past HD service on your account, the options for free or reduced price stuff will be lesser. If the agent doesn't have an offer that you're looking for, trying another agent won't help. That offer just isn't available on your account, and there's no way you'll be able to make it appear. Each time you call back, it affects those agents who previously took your call. Wait a week, than call back. The offers may change, and you won't hurt those agents.
Sometimes being a ruthless socialist is a good thing. Make sure everyone else picks up the slack in what you're paying for, so you can get it for less, or even free. Just remeber not to hurt everyone else who still had to live capitalist.
Mark on December 22, 2016:
I just got off the phone with Directv. Negotiations started at $20 off per month. By the end I had $50 off per month + 3 premium movie channels for 3 months + NFL Sunday Ticket for 2017 + $231 in credits from past charges. Hang in there. Don't let them see you blink!
Scott Barr (author) from Pennsylvania on December 12, 2016:
Way to go Rant!
Rant Durden on December 10, 2016:
One fairly short conversation, I am ditching my premier, to choice. Got rid of most of my extra fee's and a $50 a month credit. Bill will be $60 a month for 12 months. And I got an upgraded Genie box for no charge. Pretty happy DTV customer.
Rant Durden on December 02, 2016:
So in looking at my bill after reading this thread, it looks like I'm paying for; a protection plan$20, HD receiver $10, whole home DVR $3, additional tv $7, additional tv and primary tv $14, regional sports $5 and $145 for premier. My primary has a discount of $7 and my premier is discounted $10.
I'm curious if anyone else is paying that much (or anything) equipment fees. The premier price seems crazy high (even with the $10 discount).
Been a loyal customer for 16 years but a $180 bill doesn't seem all that good.
Lexi on November 21, 2016:
I must not be pushy enough. I just called, have had direcTV for a year, and of course bill went up $40. I told them that I was't sure if I was able to pay $102 a month, and that maybe I'd switch to dish. They said well wait, we can give you $5 and she tried to get me into a lower package, but I said I picked this package for a reason so I don't want to change. She offered me free HBO for 3 months, like I'm sure they always offer. Gosh I wish I could be more assertive!
Paul Reiter on November 04, 2016:
I'm kind of bewildered at how random everyone's offer are. You'd think there would be a standard template that reps go off of but it seems completely random and hit or miss as far as I can tell from reading these comments. I'm guessing a lot of that has to do with the fact that everyone's bill/setup is different. I'm also wondering why I never get offered HBO for free. I think next time I may have to hold out for that.
Shaun on November 03, 2016:
Thank you Scott for this information. With what you posted and the recent comments, I called DirecTV prepared. I asked the lovely automated phone tree we all hate for the "Loyalty Department." I got a customer service rep named Carrissa. I explained I had been with them for nearly 6 years and never renewed or upgraded. I also noted we all know there is other options for television for a lot less, such as Firestick (etc.) but I wanted to keep DirecTV and what could she offer me. I was offered and accepted $30 off a month/for 24 months, HBO for 12 months for free, and replacement (wireless upgrade) on all my equipment. I asked was there anything else she could throw in and she looked and said NFL ticket to the end of the year. I told her I was protesting the games this year but if that was all she had and it was free, I said sure why not. Pain free, no haggle, and very pleasant phone call. Thanks for your input and everyone else's comments.
Paul Reiter on November 02, 2016:
Just made a quick phone and the first lady just wanted to "right size" my channels without giving me a discount. After politely telling her that I liked my channels and was simply unhappy paying over $100 for my bill. She then transferred me to "Loyaly" department. I was polite with rep and just told them I was not comfortable paying $105 for my cable bill. He then asked me what I would be comfortable in paying. I said around $50. He then put me on hold and after a minute or two he came back and said that he could give me a $50 discount and lower my bill to $52. Done. It's even cheaper then I was paying before it went up to over $100! I'm so glad others are having similar success.
My package is pretty simple with no real extras so all the hassling and fussing over package discounts is just not worth it to me. As long as they keep my bill to around $50 for the Choice package I will stick with them.
Scott Barr (author) from Pennsylvania on October 26, 2016:
Thanks for the referral Monica, and way to go Jason!!
Jason on October 25, 2016:
Great advice! I've been a DTV customer since 2009, have moved a bunch of times with it, and have been getting both NFL Sunday Ticket and NBA League Pass for the last 4 years. 3 years ago they offered me free NFL and 3 years of promo pricing if I upped to the Premier package and locked in a new contract. Done deal. Fast forward to the last few months, credits ran out, bill well over $200 with NFL renewal. Time to call...
Went swimmingly, I barely had to ask for anything. Asked for retention right away and was switched. Politely asked for them to review my bill and service and see what they could do for me. Played up long time customer, auto pay and never missed a payment, paperless billing, premier package, two sports packages, etc. First they tried their new tactic of trying to figure out what channels we watch the most to drop down, and I politely said we enjoyed having all the options. They immediately offered $30/month for 24 months, free wireless genies to replace the wired ones in exchange for a 2 year contract. Done deal, I'm far too into DTV to ever really leave.
Fast forward two weeks and I was feeling greedy. NBA League Pass was about to renew so I called to ask for a potential discount. Had a great convo about NBA teams and turns out the package hadn't been priced yet, so no discount yet. Fine, let's talk about NFL package. He offered me $12 off for the next 3 months of payments I still had on that. Deal. Asked if he could retroactively give me $36 in credits for the three payments I already made. He said yes, then told me he was just gonna round up and give me a $40 credit. Bam! Asked if there was anything else...
I told him I was very satisfied but if he could just take another look at my account and see if there were any discounts I was eligible for, said it wouldn't hurt to ask. A couple minutes later he offered me an additional $32 off a month for 6 months ON TOP of the existing $30 credit. Broke down to $5 off HBO, Showtime, Cinemax, $7 off Stars, and $10 of the sports package. Seriously, best deal overall I've gotten from them short of free NFL Sunday Ticket.
Great company and I hope this helps all of you with the Premier package. I know we sometimes get less offers because they can't really offer free premium channels when you already subscribe. Great tips and tricks, thanks again!
Matthew B. on October 22, 2016:
Directv is so frustrating. It would be laughable if it wasn't so painful. So I canceled my service after 1 year because they wouldn't budge on price. I switched to a company offering a $200 gift card so it almost equals the cancellation cost. The day after I cancel while I have the new company's installer installing services I get a call from Directv offering a year deal at $75. I tell him no thank you and he throws in a $200 gift card. Where was this tactic two days ago. I would have stayed at this price but what was I supposed to do? Tell the installer to take all his equipment he just spent 2 hours installing and to get out of my house. It was a nice offer just a little late.
Monica on October 20, 2016:
Thanks for the info Scott (and the refer a friend discount)! I was able to get the promotional package for DirectTV Xtra down from $60 to $45. I'm still working on getting my HBO movie channel. And you should be getting a bit of a kickback in 6 weeks.
Matthew on October 18, 2016:
I guess this worked well for people 3 years ago but I just called Direct TV and like everyone else was just offered $5 off and the suggestion to downgrade my services. I can see why they do this but in the long run it's horrible business because when they don't have a me under contract I'm gone.
Sophie on October 12, 2016:
I tried to get the agent to lower my bill, but all she offered was to "downgrade" my package from XTRA to Choice and asked what channels were a must for me. I threatened to change but it had no affect. I'm not due for an upgrade on equipment until april 2017 but right now I'm paying about $100. So frustrating~
Michael on September 24, 2016:
I've been with DTV since 2009. I reached the 'Loyalty Group' to reduce my bill. She offered me $50 off for a year and also upgraded all of my equipment for free. This required a 2 year agreement, but she said to call back in a year to get the next promotion. This is great because we wanted to move up to Genie anyway. (I believe the 3rd party rep said that if we cancelled early there would be a $10 charge per month remaining. If that is correct then it isn't too bad.) BTW, I did not have to haggle for any of this, she just offered it up right away. They still have great customer service IMO. I hope AT&T doesn't screw them up.
Nancy on September 15, 2016:
all I could get was $5 off a month. I still have 12 months to go on my 24 month agreement. but my $30 in monthly discounts has expired. I was offered Sunday Ticket for $100, which I declined because I am not interested.
Scott Barr (author) from Pennsylvania on September 14, 2016:
Absolutely Rafael. Account # is at the bottom of the article. :)
Rafael on September 14, 2016:
Hey Scott, Just making sure you are still willing to do the refer a friend.
I just signed up for DirecTV and would like to use your name and account for that refer a friend discount code. Let me know.
KANDERS on September 05, 2016:
i WAS WANTING TO SWITCH FROM TIME WARNER OVER TO AT&T, PLUS INTERNET TO SAVE MONEY, THEY SET UP THE APPT. BUT I HAD TO RE-SCHEDULE SO I ATTEMPTED IT AGAIN BUT BEFORE I DID I RECONFIRMED HOW MUCH I WOULD BE SAVING COMPARED TO TIME WARNER AND IT WAS A GREAT DEAL SO I THOUGHT UNTIL THEY EMAILED ME A BILL SHOWING THAT I WAS BEING BILLED FOR MY DIRECT T.V. AND THEN AN ADDITIONAL 130.00 MORE AND I FROZE WITH DISBELIEF AND I SAID TO THEM ON THE PHONE I AM TRYING TO SAVE MONEY NOT MAKE IT TO WEAR i AM SPENDING MORE MONEY IF THAT IS THE CASE I SHOULD JUST CANCEL...AFTER RE-ITERATING THAT I WAS DOING THIS TO SAVE MYSELF MONEY NOT TO COST ME MONEY...THEY SAID THEY FULLY UNDERSTAND AND THEY WOULD SEE WHAT THEY COULD DO ABOUT IT AND ...SHE DID SHE WAIVED ALL INSTALLATION FEES AND WAS A WOMEN OF HER WORD...THANKS DIRECT T.V. NOW I CAN TELL TIME WARNER TO STICK IT WHERE THE SUN DON'T SHINE...EVERY TIME I CALLED TIME WARNER TO LOWER THE BILL WITHIN A MONTH IT WOULD JUST POP RIGHT BACK ON THE BILL FOR SOME OTHER CHARGE...AGAIN AND AGAIN AND AGAIN...
I WILL NOT MISS THEM ONE BIT!! kanders
Danny on September 04, 2016:
Chatted with them today and they took 50 dollars off my bill for 12 months :-)
Scott Barr (author) from Pennsylvania on August 31, 2016:
Lol, I tried the same thing for my parents as well and got completely shot down. They are quite the sticklers lately. No new suggestions other than keep trying. And for the Sunday Ticket, I would hit them up 2 or 3 weeks into the season. At that point everyone who is willing to pay full price already has, and they will give it away much cheaper. That's always my last resort as well.
Carrie on August 30, 2016:
I am about to hit my 1 year with direcTV. Because I had Sunday Ticket free last year, and i signed a 2 year contract, I feel like they really have the upper hand here. Naturally, went i spoke with retention, they didn't offer me anything, despite me calling for my parents a few hours earlier and getting it free for adding 1 year subscription. suggestions?? Thanks!!!
Scott Barr (author) from Pennsylvania on August 16, 2016:
Happy to hear that D in Tennessee. And thank you for the referral, I saw that come through yesterday :). Enjoy your DirecTV!
D in Tennessee on August 15, 2016:
I got the Choice package for $53.63 a month with your friends and family..thanks again. I also got year 2 for $63.63 which I made her repeat to me just to make sure. Taxes, installation included and 3 months movie channels. I was with them for 11 years straight and left 2 years ago because of prices. I appreciate your friendship and advice and agree that Direct TV really is the best from both past experiences and present business.
Jono on August 11, 2016:
Just called again, wanted to try and get NFL Sunday Ticket reduced or removed. I had the dish lineup and offer in front of me (clearly superior to DirectTV and $100 per month cheaper) and the guy wouldn't budge. He seemed like a pretty unhappy guy so I just ended the call (politely) and will try again in a few days. Seems pretty ridiculous when Dish is so much cheaper with more channels, and they won't do anything for you.
Scott Barr (author) from Pennsylvania on August 03, 2016:
Hey Rucky, they don't like giving up that NFL Sunday Ticket too early anymore, but I always wait until Week 2 is in the books and call to get it then. They offer the standard package pretty easily. The Sunday Ticket Max package you may end up paying $60 for, but if you're die-hard that can be worth it.
Rucky on August 02, 2016:
I have been a long time customer and the last time I had called I got mad and canceled the service. After I calmed down I call back and got an awesome rep.
She told me to ask for promotional the next time you call. That turned out well. Waiting for 2 weeks to call again. I want that NFL package.
Edith on July 10, 2016:
Every time I call Directv since Jan 2016, they refuse to give any discounts. I have been a customer since 1996. You would think they would appreciate a loyal customer. I think it's the merge with AT&T . They always say when I call that I'm not eligible for any discount this month but call back next month. No discount next month either.My bill also keeps going up. How do some get several discounts while others get none?
Aimee on July 05, 2016:
Don't let Directv get you with thier first offer. I call them every year and tell them I want to cancel (politely). Every year, they offer me 25 dollars off, I decline, they offer me 50 dollars off... I mull it over... I decline... they include 3 months of hbo.. and I take it (I have to agree to a 12 month contract, but that's how long the discount lasts, but I can cancel hbo anytime). My renewal period conveniently falls right before game of thrones starts so it works perfectly. My bill for the choice package, genie pro Gen 2, genie mini, whole home dvr, all hd, hbo for 3 months.. is 74 dollars I believe. I don't bundle anything though.
trueblue101 on June 23, 2016:
My 2 year contract with Directv is expiring at the end of July and I wanted to call retention to lower my bill (my bill jumped from $60 to $130) Ideally, I would like to be as close to $75.00 as possible). Do you think I should call now, wait until the last few days of my contract or call when I am out of contract?
Any recent updates on directv's retention policies now that they have merged with AT&T? Also, any new negotiating tips not posted above would be helpful. Thanks.
Jim on June 10, 2016:
I have used the online chat feature at att.com twice in the past couple months to renew my DirecTV discounts. The first time (mid-April) I simply complained that my bill went up ~$15 since the start of the year, and the representative quickly gave me a few new discounts that added up to $30/mo credit.
The second time I contacted them (yesterday), I noticed on the website that two of my discounts were set to expire in just a few weeks ($30/mo). Again, I used the chat feature on att.com and was given a new $40/mo promos with almost no hassle.
Here are the promos currently on my account. The first two are set to expire in a couple weeks, but are being replaced with the $40 on near the end of the list.
The base price of my package (legacy CHOICE XTRA CLASSIC_EXP) is $84.49/mo! After those first two expire, I still will have $75/mo in credits towards my DirecTV service.
1) $30 off for 12 Months Loyalty Offer (Requires 12 Month Agreement) ($360 value)
Jul 03, 2015 - Jul 02, 2016 (Expiring)
2) $5 off for 12 Months Loyalty offer ($60 value)
Jul 03, 2015 - Jul 02, 2016 (Expiring)
3) $10 off Advanced Receiver Services (HD/DVR/ARS) for 12 Months Loyalty offer ($120 value)
Apr 19, 2016 - Apr 18, 2017 (New)
4) $5 off for 12 Months Loyalty Offer ($60 value)
Apr 19, 2016 - Apr 18, 2017 (New)
5) $15 off for 15 Months Loyalty offer ($225 value)
Apr 19, 2016 - Jul 18, 2017 (New)
6) $40 Off for 12 Months ($480 Value) Loyalty Offer
Jun 09, 2016 - Jun 08, 2017 (New)
7) AT&T $5 Monthly Discount Opt-In Offer
Jul 07, 2015 - Oct 06, 2098 (Bundle discount for Uverse internet/DirecTV)
Christian Caputo on June 07, 2016:
As a heads up Directv no longer cares to negotiate since AT&T bought them and the agents are rude.
J.D. on May 27, 2016:
Another way to reduce the cost (and permanently) is to go through and evaluate what stations you actually use. If you have a DVR, this is easy, just look at what you record.
When I did this, I found that we actually only regularly watch 10 channels out of the 200+ from our provicer. 9 of the 10 were on a lower-cost plan. I made the change and dropped our bill by $30 instantly. We actually only watch one program on the 10th channel. This program is available for purchase on Amazon Prime the day after it airs; I'm able to purchase the complete season for *less* than $30.
Worked for us.
Mike B on May 13, 2016:
I have the Extra package with a genie and 2 receivers. I do not receive any premium channels. My bill went from 86 a month in the first year to 141 a month in the second year with no changes. I am now month to month with them without a contract. Does that give me leverage in the negotiation?
Scott Barr (author) from Pennsylvania on May 13, 2016:
Just getting back to under $100 is always my first goal. It differs depending upon which packages you may have (HBO, Starz, etc.). But whenever I see my bill balloon to over $100, I make sure to get that fixed. :)
Mike B on May 13, 2016:
My direct tv bill from from 86 in year 1 to 141 in year 2. I am now out of contract with them and want to contact directv and work a new deal. I heard that they are doing 2 year guarantees instead of the 1 year lock, and massive year 2 hike.. What type of deal would you consider successful during my negotiation? I will post results after the call.
Scott Barr (author) from Pennsylvania on May 04, 2016:
Mike, how long have you been a customer, and how long are they saying you'd have to pay $20/month for the cancellation?
mike on May 03, 2016:
scott, what do you recommend if the first thing they say is "you will have to pay the $20/month cancellation fee" when I told them I was going to cancel. I want to get sunday ticket for free as well as any and all promotions they are running. You would think they would just keep promo prices to keep people so cancellations didn't happen. I told them dish and xfinity were offering 2 year price guarantee w/ hbo and nfl redzone but nothing really happened for discounts. This is a frustrating process.
Brett M on April 27, 2016:
Last year, I cancelled and ate the 200 dollar fee and switched to twc. After a week my family HATED TWC. Wouldn't you know it. I got an email from directv, begging me back. I had not sent equipment back yet. They offered to save the 200 dollar disconnect fee and gave me free Sunday ticket and a 200 dollar visa card. Sent technician out to hook everything back up. He even fixed some things that we not right the first time. Called a few month later and begged for a wiress box. They gave me one if I reupped my contract. Now my bill has creeped up again. TIME TO CALL AND SEE WHAT I CAN GET. Here is another tip. You can cancel and use your wifes name as a new customer and get the promo deals again. They track acounts by name...not address.
Jim F on March 02, 2016:
About 2 weeks ago I called to see when my 2 year commitment with DirecTV was going to end. The woman I spoke with must have sensed that I was considering switching; which I was. She asked me to hold while she reviewed my account even though I hadn't mentioned anything yet about switching service. She came back and told me my 2 year commitment would be up March 9th and then she said she could offer me a 1 year commitment and reduce my current bill by $30 a month and add another $10 monthly reduction for being a loyal customer. Total savings of $40 per month beginning March 9th. Surprised? You bet; did I take the offer? You bet!! I was fully prepared to start the process of contacting a competitor and doing price comparisons. Thankfully; I didn't have to this time. My bill will go from $105.30 per month down to $67 and change. They even sent me a confirmation email which really surprised me as that's never been done before.
MikeC on February 07, 2016:
Just called Directv yesterday to find out why my bill went from $85-$118 over night. The guy I talked to was unwilling to offer me any discounts. Even when I threatened to cancel and go to DISH. I think the NEW DIRECT&T isn't playing the retention game anymore!
We'll see what happens when I call to actually cancel my service in a couple of weeks. I'm going to get this OTA DVR : http://www.amazon.com/dp/B00MWLZR0I/?tag=digimedid... and go with different streaming services. Screw the cable/satellite companies!
Peter on January 19, 2016:
Here's a better idea: just cut the cord and stream all your video content commercial free. Comcast was unwilling to negotiate a better deal with me, and I balked to pay a bill that had nearly doubled since my introductory rate expired. Now I stream far better movies and shows, get most of them without commercial interruptions, and save $90 a month to boot. And I don't have to call every few months to beg for mercy from junior reps reading a script. I have Netflix, Hulu, Amazon, Kodi, and dozens of absolutely free streaming apps, which are better than channels, and which I can add or delete as I please.
Cable companies charge you a fortune for access to trashy, cheaply produced shows. Even worse, an hour-long show is actually 42 minutes, the remaining 18 minutes of air time being comprised of loud and obnoxious ads. Late at night, you get an endless buffet of infomercials. Wake up, America. You're paying a premium to be advertised to. A poor value at any price.
Frankf50 on December 15, 2015:
Thanks for the article. Just saved $40 per month for the next year on DTV. Whoooo Hooooo.
Angel on December 13, 2015:
when you ask a provider to disconnect your account, and they do, you are also taking from that employee..... part of their pay is the "bonus" they get for "saving" an account from being cancelled ... I do understand that it is expensive to have services and I also remember when tv was free,,, (only had 4 or 5 channels) when you have 150 channels and "can't find anything" to watch, it's time to read a book or go outside ... I do watch tv, not nearly as much as most people, but I do know that, like everything, if you want good service, you have to pay for it ... I too, also groan (inwardly) when I see certain states pop up on my computer .... my best advice for anyone wanting discounts,,,,, 1. be nice 2. DON'T BE GREEDY ..... all accounts are different and will never have the same discounts
AJ on December 05, 2015:
I'm late on this but, back in June, I read this post and called DTV after my prices went up in the middle of my two-year contract. I didn't bluff well enough and ended up scheduling a cancellation date. Said that Dish made it worth paying the ETF. Retention called me the next day and worked with me, extending my discounts for another year. Thanks, Scott!
DD on October 31, 2015:
I worked several years in retention for a cable provider. The key to making sure you are not on the "unwanted" customer list is to make sure you pay in more than you ask for or you can point out to them in logical terms that the loss of your business will cost them more than the credit you are asking for. Some of the worse things you can do is call up and say "my friend got credit I want mine." or "I read this blog and it said if I told you I would cancel you would give me stuff free." Offers change literally several times per business day. Assume the rep is giving you what they can. You can call back several hours later if needed. I recently called DirecTV after being with them for 7 years and said I couldn't handle the bill I need to cancel. I actually soft disconnected and before I received the boxes to return my receivers I got a call from the retention department and my bill was cut in half. Simply put I told them it's TV and I can do without it.
Scott Barr (author) from Pennsylvania on October 20, 2015:
Thank you for your comment Matthew B. Please resubmit it if you'd like. I denied your initial comment because I'm not allowing people to add their account number to the article/comments. But yes, even if I'm maxed at 10, a new subscriber will still save $10 per month by using my account number. Thanks. :)
danny ryan on October 17, 2015:
I am wondering if att/direct is simply starting to play hardball. I had a $25-30 discount last year which was EASY to negotiate. This year they would prefer to see me leave. I did start with asking simply for a discount
I put my account on suspension for two months instead of cancelling although I did indicate I was considering going to dish.
So I do not know how this will turn out yet. There are lots of other options for me including dish and imo almost all tv sucks so hard to justify the expense.
Scott Barr (author) from Pennsylvania on October 15, 2015:
Hello Michael, good to hear from you again! Yes the page has changed a bit - a little "Hub Editing." Took me some time to get used to as well. But the info is pretty much the same.
Main goal is to get you back down under $100. That should be as simple as getting the right rep on the phone. If you're not speaking to the retention department, then ask to.
You should tell them then the basics: "'I've been a solid Directv customer for yada yada years. I have been happy, but a big part of my happiness with Directv has also been your price. I'm not willing to pay upwards of $150 for any cable or satellite service - not when people are streaming programming now for less than $20 per month. I'm getting calls from Comcast and Dish Network, offering me all kinds of great deals. Even if they are only good for the first year, it would save me a ton of money in the long haul. I'd like to stick with Directv if possible, but only if you can get my bill back down under $100. Otherwise, I'm just going to have to sign up with another provider."
You may get the, "Well I'm sorry to hear that, but there's no discounts available to you at this time. That may change next month (blah blah blah) but there's nothing I can do right now."
That is when you say, "Okay, sorry to hear that. Can I please set a cancellation date up (about a week out)?"
I would then try calling back the next day or at the most two days later and speak to someone again. And if you really don't want to leave Directv, you could always call back the day before the cancellation and kill that off. Then play this little game a few weeks later (which sucks I know). I just can't imagine Directv willing to let someone go if they can get close to $100 from that customer per month. I hope this works out for you - keep me posted. And great to hear from you again. :)
MB on October 14, 2015:
Hello Again, Scott.
I have to say I'm a bit dissapointed that the page has changed. Doesn't seem as customer friendly as it was before. Where's the original article? I would love to see that one. It was very helpful 2 years ago and wanted to reference it again. I'm having a rough time with DirecTV right now. My bill is up over $140 from $90 just a couple of months ago. I called just before looking at the article to get a refresher and didn't do very well. I have to try again. I'll let you know how it goes. I just wish I could look at the original post. It really worked for me in the past.
Linda Robinson from Cicero, New York on October 02, 2015:
This is a super important and informative hub and so helpful to save high costs. A well written knowledgeable hub that was interesting and one that everyone should read. Nice meeting you Scott. Linda
Scott Barr (author) from Pennsylvania on September 30, 2015:
That is fantastic Jono! :)
Jono on September 30, 2015:
Great article, I just called DirecTV and got my bill reduced by $35 per month. Had the article open on my PC when I called and followed it step by step. Took about 25 minutes but for $420 per year....time well spent.
Bill on September 26, 2015:
10 year customer and called last week to lower my bill. $10 off was the most they could do. I was already paying for showtime so they weren't giving me anything for free. I said ok how about $10 and free Sunday ticket. She said no way. I said ok then cancel my service. Witching 5 minutes, to my surprise I was off the phone and had a cancel date of 2 weeks later. That night they cut my service. I called the next day and said wtf? The rep turned it back on, offered me $20 off and Sunday ticket. Since then I called Comcast and had them do an install, called DirecTV back and told them to pretty must shove it. I am delighted with my new Xfinity deal, locked in for 2 years all the premium channels and $100 less than I was paying DirecTV. Signal quality is every bit as good and no more 771 errors when a storm clouds covers the area. Never ever going back to DirecTV. If you have the choice stick with cable.
Mike on August 19, 2015:
My yearly call to DTV... I had to go through the normal customer service rep before she connected me to 'retention dept'. Without much haggling at all, she gave me $72.62 including tax for one year. There is a one year commitment on my side. This includes Choice Xtra, HD, one HD-DVR, one HD receiver, and one SD receiver. This also includes Sunday Ticket and RedZone. (She offered me the same price with no committment but no Sunday Ticket at first. I did not ask for Genie. I asked for Hannah but she was not included.)
Scott on August 10, 2015:
I called and told DTV I was thinking of canceling. I told them I would consider staying if they would simply upgrade me to the Genie for no extra cost. The person said they couldn't do that but would have to charge me for the equipment and such. I had been with them for 5 years. I left them and told them I didn't want to but they left me no choice. I couldn't believe they simply let me go. Now they won't stop trying to offer me great deals including the Genie for free installation. They've lost me!
RP on July 27, 2015:
Good stuff here. Last week I called DTV because we were on the fence. We're renovating our basement and adding a TV. We already have two HD DVRs, and the decision was whether to add the basement set to the system or just cut the cord because of the expense.
Bottom line is that DTV offered $50 off per month for 12 months, (free) installation of the third box and the Genie system, and free Sunday Ticket for this year. I did sign up for two years. I do have to pay $6.50 for the third box as well as the $3 while-house fee, so it's really like $40 off per month for the first year. But I've had Sunday Ticket for three years running, so I got out of paying for that just as the billing was about to start for 2015.
The generic customer service rep, as nice as he was, was not authorized to make this offer. He only offered to cut the bill by like nine bucks a month. I had to tell him no, that I already had an offer from Dish that was about $40 less than what I was paying, and please transfer me to someone in retention. That got it done. The retention rep knew exactly what I was talking about and couldn't have been more helpful and professional.
Scott Barr (author) from Pennsylvania on June 30, 2015:
I usually say, "I was paying -this much- for my bill each month and now it's gone up. What can we do to get it back down to that range I was at before." They'll then see what they can work up to get you there.
Brian on June 24, 2015:
Thanks Scott. What is your opinion in regards to asking for a specific price or letting them talk and seeing what they would offer. I'm paying $72 so worst case I'd probably stay for $62 with perks but would obviously like to do better if I can. Should I give them an ultimatum or ask what's the best they can offer me?
Scott Barr (author) from Pennsylvania on June 24, 2015:
Well done so far Brian. :) I'm interested to see what you end up landing. They've gotten much more stingy with the Visa cards, so you may strike out there. But getting the Sunday Ticket thrown in for free already is pretty impressive. They usually don't start offering that up until we're much closer to the new football season or even in it. Good luck!
Brian on June 24, 2015:
Looks like it's taking a while for my original post to show. Update #1 from Direct TV retention department. I called the number back after receiving 4 missed calls throughout the first day. After some back and forth she mention she could keep my rate the same and throw in NFL Sunday ticket for 2015. I would only be locked in for a year which was her big selling point when I told her all the perks Dish was giving me ( I made them all up). She said she could also bring it down about $7 for me to keep exactly the same package but no NFL ticket. Since the second rule in negotiating is to never accept the first offer, I told her no thanks. She mentioned she would mark my account in case I changed my mind. I'll keep you guys posted. I've got about 5 more days until my scheduled disconnection. No mention of a Visa gift card so let see if the pull out all the stops in the next few days when the call back.
Brian on June 23, 2015:
Great thread! My direct TV 2 year contract is up at the end of this month. My bill is at $72 with 1 genie and 2 additional boxes. We have DVR and on demand features but no movie channels. I have 2 $10 promos ending this month which will put me at $92. Certainly not as bad as some of you but I'm still fighting for pennies! Yesterday I scheduled a disconnect for next week after only being offered $10 off which would still be more than I'm paying now with the promos ending. Today I already received a call from the retention department. I'll call back once I get off work. I'm hoping for a bill in the $60's with the $200 visa gift card, free NFL network for 2015 and 3 months of free movies. I would settle for my bill to remain at $72. What's the best way to try and get that visa gift card? Should I tell them Dish offered me a gift card too? I'll keep you all posted. Any tips are appreciated! Lastly, one thing I thought was interesting was that a lot of you all and online articles mention asking for the deal you want. I was always from the school of "Ye who speaks first loses." What do you all suggest? Should I come out swinging saying I Need a bill in the $60's or I'm disconnecting? Or just ask what the best they can offer while making up a figure that a competitor is going to charge for leverage ("Dish said they would be $58.74 after fees for the first year so I'm most likely going with them")
Carolina on June 19, 2015:
We could not get Time Warner to budge on inch. You would think they would want to keep long time customers since many are leaving cable. Our bill went up over twenty dollars and the only discount we got was they reduced it by four dollars. We are now looking at dish companies and ATT. Unfortunately our town only has one cable company. They all get you on the sports channels ( otherwise we could get a lower bill)
beachinmoney on May 17, 2015:
So, I have been with Directv for 2 years now. I started with the Ulitmate package with a $200 Visa card and my cost for the first year was $65.00 a month. I have a Genie and two other boxes. Last year when it went up I switched to the Choice which is only 150 channels. It went to $68.00. Now it's up-to $89.00 and in a month it goes up another $15.00. The rep. I called only offered to give me even a lower package, where I would loose my Lifetime Movie channel. NO OTHER DISCOUNTS. I have never had a late payment and I have been on auto pay. If that is all that they are willing to do, which is really a big FAT NOTHING! THEN THEY OBVIOUSLY DON'T NEED MY SERVICE. I SCHEDULED DISCONNECT FOR MAY 27TH. I WILL GO WITH DISH.
Scott Barr (author) from Pennsylvania on April 30, 2015:
Thank you very much for the read, but more importantly your advise in this, Employed Agent :). I will be editing the article in the coming weeks and will be making adjustments accordingly.
I appreciate all the different comments that have been made as well. I am a huge Directv fan and definitely do not want to turn people away. Some slight adjustments to this will hopefully show that 100%. Thanks for your response!
employed agent on April 29, 2015:
I do respect the fact that you went out of your way to assist other people in ways to save money. I have read through your blog and you did give mostly great advice but, I would strongly suggest not telling people to threaten to cancel. That's never a last resort. I was surprised you mentioned to use it as leverage. The easiest simple way is to just be upfront and ask for a discount, to be as calm as anyone would having a conversation talking to their neighbor. Agents are there to help retain customers and assist in keeping their business and help keep the bill reasonable. I would hate to see anyone not get a chance at the most "bang for their buck" without being transferred to someone who is more than willing to cancel their services without an knowing all they were looking for was an opportunity to better their bill. Other than that I personally found your advice sound and truthful.
Honestly, I wouldn't want you to have angry people blaming you for something you didn't intend to hurt them. All these companies train their employees to be helpful and benefit the customer Always.
Thanks for the post.
Scotty on April 13, 2015:
Iam, you were right. I just called per your instructions and I spoke to Avery nice man who worked so hard for me to be happy. He welcomed me back with open arms! Got the NFL ticket for 2015 plus a new Genie system thru the house plus free premium channels for 3 mos plus a slew of discounts bring my bill from $110 with crappy equipment to roughly $80 with modern equipment. Direct tv needs to be more like cell providers to keep one as a customer. In anycase I was wooed back and going without TV for a week was worth it. Saved me almost $1000 over cost over a year. Thanks Iam Mr.X and Scott Barr
Wendy on April 13, 2015:
I just spent nearly an hour on the phone with them. My bill has gone from $90 to $134 in just two years on the EXACT same service. It's so frustrating. The last couple times I have called all I could get off was $10 for 6 months. They always offer the free movie channels, but we are not too interested in them. A couple years ago, they gave us the NFL package for free, but really we would like the MLB package for free. I am very interested in the customer that commented a couple above me. I would not be opposed to disconnecting for a couple days to get all those discounts. It's definitely something to think about.
IamMrX on April 11, 2015:
SCOTTY do not wait for a call just call the number above and ask them to switch you to retention dept..she was awfully nice and wanted to give the cheap price with all the bells and whistles...billing dept I talked too was all foreign people but retention was US. They do not want us to leave but seems like us long term customers get thrown to the side...if you can't get anywhere with that go to DTV website and under contaact info look for Office of the President there you can write about your frustrations and they get back to ya quickly and will assist more so than phone reps....complain about Rob Lowe commercials they got too many complaints that why he was taken off and a hot model with a talking horse was played now...LOL don't give up the ship yet!!!!
Scotty on April 09, 2015:
Thanks Iam. I cut cord last Friday after 16 yrs of service and have been waiting for a customer return call since. All I got was the automated 'instructions to return the equipment call. I wasn't exactly getting along with rhe rep whom I cancelled with. Hopefully this didn't cause her to flag the account - that'd be very petty
IamMrX on April 09, 2015:
No need to fret people....I cut the cord 2 weeks ago and was not called by DTV but did call to go over my final bill which they will get you for every last second of the day to charge you!! I was sent to retention dept thinking if I come back they would waive the fee's which is exactly what was offered PLUS a $200 VISA card and a bill that went from 145 per month to 88 all included except taxes and all brand new genies..I'm sure if I asked for the football or baseball package i would have got that too!!!! So if it takes going without TV for a day DO IT!!! They don't want you to leave but the shitty CSR dept can't reduce squat for ya..tell em retention dept!! OK still liking my triple play comcast...how bout you ????
Scott Barr (author) from Pennsylvania on April 05, 2015:
They would still know it's you with the same address. Unfortunately that wouldn't work. :(
Larry Chaffin on April 04, 2015:
I am so tired of my bill going up more every time I receive it! I had it reduced once and the second time I called was like a few years later, nothing. It was more or less "if you don't like it...tough!" And even if you are not late but your payment is coming up they send you reminders! I think this company should really think about how they treat their LOYAL customers. I thought about having it cancelled and then open it back up in my wife's name to receive the rates for the new customer....think that would work?
Scotty on April 03, 2015:
I have been a DTV subscriber for 16 years. I missed my payment deadline this month and they've been calling incessantly in desperation which really pissed me off ( Not a nice way to treat a loyal customer). Inspected my bill they are charging a mandatory regional sports fee and $20 for 2 HD receivers. Their equipment is crappy as is the remote. My bill $110 a month plus the direct ticket service last 15 years. Called to pay up and inquire about a getting a reduced bill. All they can give is $5 a month plus $10 extra per month if i sign for a year contract. Told agent this wasn't enough she responded it's not their job to give away free stuff. BTW she wasn't the friendly Southerner type others mentioned in this thread; sounded like someone with an Indian dialect. Anyhow I told her forget it I will cancel and she went ahead and processed it for tonight. I don't really want to switch providers. I wonder what my chances are someone from retention will call back requesting I stay. Especially since as of midnight tonight Im no longer a customer
JenDreams on March 30, 2015:
It worked! I called the phone number listed in this website, told them I could no longer afford fee for the package that we like. The first rep told me that there was only the $5 email bill discount. I regretfully told him that I would have to cancel the service beginning 2 weeks from today. I received 5 missed calls from Directv in the morning, and when I called them back, I was magically awarded a $200 Visa gift certificate, $55 in discounts per month and free Sunday ticket for the year, as well as the 3 free movie channels for 3 months! Thank you so much for sharing the information on how to get this service down to a reasonable fee, you rock!
Don on March 30, 2015:
Didn't work for me my bill has went from $56.00 to $82.71
IamMrX on March 28, 2015:
Cut the cord today going withComcast triple play package...even going to CRG they still could not get bill under 100 dollars...gut was cool from Tennessee and asked him how many hearts I had being a customer for 19 years...he was surprised as hell that I knew that thanks to Discount above blogging but i wouldn't give out my pals here!!!! He couldn't say specifically but said i was up there . Besides the Comcast guy cut all the cords so even if he said 50 per month i would have needed a total replacement...I will enjoy my time with Comcast and when the subscription runs out then DTV can give me a great deal. Thanks Scott for putting this info out...Enjoy!!!
Adam on March 26, 2015:
Just spoke to the folks at Directv and was able to score $35 off my bill for the next 12 months and he said to check back at the end of the year and I might be able to secure another discount. He did try to upsell some movie channels but I politely declined. 8 year ChoiceExtra subscriber here.
Discount Dtv on March 20, 2015:
Just let me know the situation, and I will give you my best advice. Also Don't call around 12:00 AM -4:00 AM ON Wednesdays and Saturdays as nobody can help you because our systems are down.
Scott Barr (author) from Pennsylvania on March 17, 2015:
Wahoo Tina! Congrats!
Tina on March 17, 2015:
So glad i found this!!! Great tips and do work!! Have been with Directv 12 years and no problems. Called today and had sent receiver back that we haven't been using, took off insurance and got a credit for HBO package for 42$ for 3 months. My bill was at maximum ( have all channels) and dropped it from 225$ to 135$ for next 4 months. And the girl said to call back at end of 4th month to check on more discounts for the movie channels. Said could be 5 or 10$ per package!! Thanks again!!
Discount Dtv on March 12, 2015:
Also if you get technical support, that's what they are used for is to help troubleshoot your equipment. If you are wanting a credit or something free, just simply say let me speak to your supervisor. Once you say that, they have to transfer you to what we call the assistance queue, which is our supervisor department. Be firm with these people.
Scott Barr (author) from Pennsylvania on March 12, 2015:
Thanks for the comments Discount Dtv! I will be in touch with you soon. Thanks!
Discount Dtv on March 12, 2015:
People, in order to get the best discount especially if you get a technical support agent is to tell that agent, "I want to cancel my service." And at that point, their hands are ties and they have to transfer you to retention.
Discount Dtv on March 12, 2015:
Hey Scott, I work at Directv and I hate it. Just to give you some tips on how to save every penny you can, I am going to give you this information and more information later because it will take me a while.
When customers call in, their info is automatically displayed on the screen and each customer is based on a hearts system. For instance, if you have been with Directv for over your first contract and you are a big spender, you would be a 4 or 5 heart and the hearts are actually right above your name. Say your service goes out, and you are only a 1 heart we don't give discounts. But if you are a 4 or 5 heart customer, we can give you a 250 dollar credit without you having to go to our CRG department, cancellations. Also, our team leaders, who suck and smoke cigarettes the whole shift, pressure us with NPS (NET PROMOTER SCORE) which are based off the surveys customers get. If you give a 9 or a 10 we get a promoter 4-7 is a neutral and 1-3 is a detractor. If you get great customer service, please give a 9 or 10. We, as customer service representatives are evaluated on NPS and our balance score.
The Balanced Score includes Average Handle Time, the time we spend on the phone with the customer. Callbacks, which is 40% of our balanced score. If after speaking to a customer, they call back within 7 days, we get hit with a call back. Claims, which is 20%. So when you call in and know your remote is dysfunctional the customer service rep will do everything he or she can to avoid a claim. And the other 20% is are transfer rate.
If you ever call in because you have a defective remote, they are 15$ and if you complain the customer service rep will credit it, if not ask for a supervisor or if they want you to pay shipping and handling for a defective receiver, tell them no and they will credit the 19.99.
If you ever want to speak furthermore, let me know. And if any of you have questions, just ask the directv employee.
buniconk on March 11, 2015:
After our initial fantastic offfer expired, I called to see what they could do for me. DirecTV was absolutely unwilling to lower our bill beyond $5 credit for something. So I told them I was going to disconnect. No more $ offers came forth. I called again -- same thing. They just wouldn't budge.
So I went with the new Charter offer (which only saved me $5 per month . . .hmmm that sounds familiar...) -- and THEN DirecTV bugged us constantly, offering $200 gift cards to come back, better deals, etc, etc. Too late folks! It's OK -- I'll stay with Charter for awhile (don't like it near as much as DirecTV -- their remote control stinks! - and then snag another DirecTV signup offer in a few months.
jay on March 08, 2015:
I called today and asked to cancel. All they could do was lower my package removing the channels we watch only saving us $10 a month. Before we got to discussing the cancellation date I was disconnected. Soon after I received a voicemail saying my service was going to be disconnected at mighnight! I didn't even get a chance to finish the conversation! Unebleive! So i called back and had them remove the cancellation. I guess I will ride it out switch to comcast at the end of the year. What a ripoff! $110 is way too much tv only.
Scott Barr (author) from Pennsylvania on March 06, 2015:
mdinms - that may end up being what you needed to do to get some sort of discount. I don't recommend people to cancel to get their deals, because if it doesn't work out and they really don't want to leave Directv, then it kind of puts them in a bad spot. But it sounds like you're fine even if they don't work with you. I wish you good luck!
IamMrX on March 05, 2015:
I got the same treatment after over 15 years plus of paying bill went to 145 called twice and was sweet as pie as were the southern gals but i only was getting a 20 dollar loyalty discount was going to update a genie and 3 minis but when she said it was an agreement for 1 or 2 years I declined. I said cancel me out at my billing cycle next week and she said my 20 loyalty dicount would be reversed....i laughed thanks for nothing will be switching to comcast especially after seeing the above reply from Anon....a 1 year customer!!!!! I get stugottz.... I'll come back and reap the rewards a year from now as Comcast is only a year agreement!!!!
mdinms on March 05, 2015:
Been a DirecTV customer since October 2013, all my promos have run out and my bill went from 97.99 to 132. Called today and tried to haggle, and after speaking with three different people, the only discount i was offered was switching to auto pay for 5 bucks off. Im thoroughly disgusted, and set my service to cancel at the end of the billing cycle.
Anon on March 03, 2015:
After enjoying Directv for the entire first year of our contract, we entered our second year of terms, and all of the perks went away. I knew this going in, but unfortunately I was misquoted the second year price by my local representative. So when we got our 13th month bill I was a little overwhelmed. The girlfriend and I are both on a pretty tight budget and our bill went over $100 a month. We had the Choice Package with no premium channels, and a single Genie box. So unfortunately we had to call and cancel and switch to our local cable provider, that was happy to offer us something quite a bit more affordable. About 3 days after cancellation we finally got the call, and that's when I came back to the Directv family. Now for the remainder of our second year we are getting the Extra Package // 2015 NFL Sunday Ticket (Free of charge) // 3 Months of Premium Channels (Free of charge) // $200 Visa Gift Card... all for only $39.99 a month! We never wanted to leave Directv, but it just became too expensive for our budget, and we were 100% prepared to pay the cancellation fees. Needless to say, Directv has blown it out of the park with this one.
GBJ on March 03, 2015:
Thanks Scott for the info. I will try out since my 12 month promo has expired. Is anyone else having issues with DirecTV automatically switching customers to paperless billing. I have now switched back to paper billing twice and never switched to paperless billing. I think they are trying to lower postage costs and force people into paperless billing. Seems a little unethical.
Scott Barr (author) from Pennsylvania on February 24, 2015:
Awesome Grizz - glad to hear you're jumping over to Directv. :) And I also have Comcast internet - nobody beats them. Thanks for the Friend code as well!
Grizz on February 24, 2015:
Thanks for the article...i was just googling around looking for DirecTV reviews when i read through this. I've had enough of Comcast's stranglehold on me in the Philly area. Although i will still need them for internet, since Fios isn't an option where i live (yet), Comcast wouldn't work with me to reduce my $200 bill, which was still on "promotion". i have two hd tv's with just HBO, and i just got sick of paying that crazy amount. I used your "Friend" account code, too, so be on the lookout!