Alyssa loves trying out new products and services and sharing her honest opinions with the world. She is a budget-conscious wife and mom.
In this day and age, almost anything can be delivered straight to the front door. It's quite remarkable.
I never thought I'd be one of those people who had groceries delivered to the house. Sure, going to the grocery store isn't always fun, but it is necessary. Besides, when it comes to certain items, like produce and my hair dye, I don't trust strangers' judgment.
All of that changed several months ago. My husband's co-workers raved about grocery delivery, and he wanted to try it. Our first experience was with Kroger and Instacart. It left a lot to be desired. I wasn't impressed and wasn't on board with doing it again anytime soon. My husband, however, convinced me to give it another try.
Before long, I found myself comparing prices between Kroger and Walmart, opting to have the cheaper items from Kroger delivered to the house. We would then pick up any remaining items we needed from Walmart.
Looking at the budget and comparing Walmart's subscription service, I quickly realized how much money we could save by switching. Not to mention the time and gas saved by not having to physically stop at the store. My husband and I decided to try the 30-day free trial to see if the subscription would be worth it for us.
- No $35 order minimum
- Free shipping
- Free delivery from the store
- Sam's Club member fuel prices at Sam's Club fuel locations
- Save up to $0.10 per gallon at select fuel locations
- Contact-free checkout
- Early access to promotions, holidays, and events + savings
I already had a Walmart account, so signing up for Walmart+ was easy. I confirmed my information and selected from two payment options:
My card on file was not charged; this is a 30-day free trial, after all. It did, however, let me know that unless I canceled, my card would be charged on a certain date.
According to the site, canceling is easy. I can cancel right from my Walmart+ account page or call customer service.
My foray with Kroger taught me there are always hiccups. After signing up for the free trial, I went ahead and placed an order for the next day. I chose a delivery time between 8 am and 9 am. Tips are not required and there was an option to add a tip when I placed my order. To make things easy, I opted to tip then.
As I was checking over my cart, I realized that I was limited to just one 24-pack of soda. Any additional 24-packs could be set for pick up or delivery. I decided to nix the extras. Other items were set to ship via Fed Ex or UPS instead of being delivered from the store. Additionally, three of my items were set to be delivered from the store, separate from the bulk of my order.
The next morning, I received a notification that five items were unavailable - butter, dryer sheets, popcorn kernels, canned chicken, and ground beef. The notification was sent via email and text.
A little later, I received a notification that my delivery was delayed, but it still arrived before 9 am. This was no big deal and completely understandable.
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The groceries were left neatly at the door, and after the driver left, my son and I brought everything inside to put the groceries away.
Everything looked great, aside from the heads of lettuce, but I was missing one bag of chicken fries. Checking my order online, I was charged for two. I called in to customer service and received a refund for the missing item. While I had the representative on the phone, I asked for clarification on two things.
Next to the milk was "1 weight-adjusted item." I wanted to better understand this, but all the representative could tell me was that the stores have quantity limits, and everything is based on stock availability. While this explanation may justify why I was unable to have two 24-packs and a 12-pack of soda delivered, it doesn't fully explain what the "1 weight-adjusted item" means.
In an order update email, there were two paragraphs under the Payment Method information. First, it shows the card used as well as the temporary hold amount. The paragraphs under that information explain, "Your order total may vary to account for weighted items, like meat and produce, and any bag fees in your state." Again, this doesn't explain the milk. Milk, at least in Ohio, is sold at a set price per gallon. It doesn't vary by weight.
After the first order, my Walmart+ account claimed that I saved $7 and 1 hour of time.
I would argue that we saved no more than 30 minutes of time, since I needed my husband to stop at the store to pick up the items that were unavailable, as well as the ones I was unable to have delivered on my initial order. I think it's also important to note that those same unavailable items were on the shelves when my husband stopped by the store.
I placed my order for same-day delivery. Several time slots were available, so I chose 11 am - 12 pm. It was during this experience that I began to understand what I'm calling the soda dilemma. Only certain 24-pack soda types are available for delivery. I found this out when I put one Diet Mountain Dew 24-pack in my cart. Despite it being the only 24-pack and displaying that it was eligible for delivery on the item page, the 24-pack was set to pick up only in my cart. 12-packs of most sodas can be delivered, but the cost of a 12-pack is higher per can than a 24-pack. The same goes for bottles. This is good to know but most inconvenient.
About an hour before my time slot, I received a text updating my order. It explained that there were five unavailable items, but one could be shipped for free. The five items were: Crystal Light Lemonade 6 pitcher packs, Malt O Meal bag cereal, Hormel pepperoni, and Digiorno frozen pizza. The item that could be shipped for free instead of delivered from the store was a pack of Scotch-Brite sponges. Because I had an Ibotta coupon specifically for the sponges, I went ahead and confirmed to have the item shipped.
I think it's also important to note that on the Walmart website, each item has information under the price. For the sponges, as with all the other items I had selected, it did say that free delivery today was available from my selected store. I still don't fully understand the logic behind these restrictions.
After receiving my delivery, my son and I brought all the bags inside. Everything looked great, and nothing was missing. Then I inspected the produce. I ordered five green bell peppers. Four of the five looked great, but the fifth one was upsetting. The pepper was sliced from the top, along the side, to the bottom. It looked like it had maybe been on top of the box the store received and was cut while they were putting the produce out on the floor. Obviously, this pepper needed to be tossed. Anyone paying attention would have realized it was sliced and put it back, not thrown it in their cart to purchase.
I called customer service about the damaged item and received a refund. Additionally, I was given a $5 promo code to use on my next order. This was an unexpected gift, and I think it shows the care and compassion of Walmart's customer service team.
After this trip, Walmart said I had saved $15 and 2 hours of time. However, I would amend the time saved to no more than an hour. Later that week, we went to the store to pick up needed items, including the ones that were unavailable.
While deciding if we wanted to pay for the subscription, I thought it would be helpful to do a cost comparison.
Delivery fee per order - $9.95
Delivery fee per order - $0
I saved $19.90 in delivery fees for the two orders during my free trial.
I order online groceries every two weeks:
52 weeks in a year = 26 weeks of online orders:
Kroger - $9.95 * 26 = $258.70 in delivery fees
Walmart+ - $98 per year
Savings - $258.70 - $98 = $160.70
Walmart+ - $12.95 a month * 12 = $155.40
Savings - $258.70 - $155.40 = $103.30
That's a considerable amount of savings, no matter which option is selected.
A Note on Canceling
Before I wrap this article up with my opinion on if the subscription is worth the money, I want to touch on how to cancel and my experience. When I signed up for the trial, I selected the $98 per year option because it was the best deal and offered the most savings.
I was curious about how easy it was to cancel and because I'd rather not speak to anyone over the phone, I logged into my Walmart+ account to try canceling online. The site was easy to navigate, I simply clicked on "Manage Membership" at the top of my account page. At the bottom, there was a link to click to cancel the membership. When I clicked it, something surprising happened. Walmart offered to extend my free trial for 15 days. There was an option to accept the offer or decline and cancel.
Is It Worth the Money?
So, is Walmart+ worth the money? In my opinion, yes. Numbers talk, and there is a considerable amount of savings in purchasing the subscription versus ordering from Kroger and having to go through Instacart every two weeks. While my experience wasn't perfect, I realize no delivery service is.
Each time I called customer support, the representative was cordial and professional and did everything in his or her power to make it right. To me, that speaks volumes. I was also pleased to see how easy it was to cancel the membership and happy to have my free trial extended. Overall, I think this is a great option for budget-conscious families like mine.
This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.
© 2022 Alyssa