10 Great Alternatives to Arise Work-At-Home Call Centre Jobs

Updated on April 22, 2016

Why Work At Home?

With the recession and economic downturn seen around the world, many companies are looking for workers who can work from home for their virtual call centers. There are many benefits for both the employer and employee (or contractor) to consider:

Benefits for the Employer

  • Reduces overhead by allowing the employee to use their own home office and equipment
  • Increases the amount of time employees are willing to work, with more productivity
  • Training can be done day or night, remotely
  • Employees are in most cases considered contracted, so no overtime or benefits need to be paid

Benefits for the Employee (or Contractor)

  • Flexibility with the ability to work when you want
  • No need to commute or incur other expenses like lunches or professional wardrobe
  • You determine how much money you make, with most companies providing incentives and commission bonuses
  • Choose the company you would like to service, bases on your experience

Many of the big companies are now looking for homeshore workers versus offshore workers. They want to help improve the economy while still saving money.

What's the difference between an employee and a contractor?

Many companies outsource independent contractors as it cuts down on their hiring costs and benefit packages. If you're a contractor, the company will not make any deductions for taxes, pension contributions, or any other government deductions. Come tax time, you will owe the government this money. Please check with your tax centre or an accountant for further details.

Some companies also require you to register a company name and incorporate it before they can "hire" your "company". The cost to register and incorporate can be quite high, so do your research before you commit.

What you'll need to start work

  • A computer that passes the company's technical requirements
  • A dedicated phone line
  • A headset
  • A USB headset for training
  • A quiet working space
  • Office stationary (i.e. paper, pens, etc.)
  • General knowledge about computers

Arise Comparison

Region: Canada, UK & USA

Startup Cost: Cost of criminal background check, Arise basic certification program $99 (for US agents only)

Additional details: Earnings vary depending on the client you are servicing. You may have to pay Arise a monthly fee, which covers their technical support and administrative costs. You will be required to work for a Virtual Service Corporation (VSC), which is an incorporated company. You can either create a company for yourself or join an existing company.

10 Great Alternatives

Accolade Support

USA- Accolade Support hires independent contractors as PC support agents. The pay range is from $10-12/hour. You must also undergo a background check, which you will have to pay for.

ACD Direct

USA (some states are excluded) - Agents with ACD are paid by the minute and they boast incentives. They say "the most you work, the more you earn". You must have a Windows based PC to service.

Advanis

Canada - Paid training and set wages are available for this Canadian based company. Agents assist in completing surveys. Bilingualism in French or Spanish is an asset.

Alpine Access

Canada and USA - The only cost to you is your criminal background check and any equipment you don't already have. You are paid by the hour, starting at approximately $9/hour. Ongoing training is offered to keep you informed and able to do your job. Clients vary.

Apple At Home

USA (restrictions on location) & Ontario - Work for Apple's customer care department, assisting customers with their technical issues. The hours are mostly part-time, but full-time hours are available.

Contract Xchange

Canada, Dominica, UK & USA - One of the most popular choices around the world for work-at-home agents. The list of clients is diverse, enabling you to choose a job that is best suited for your skills and interests.

Cloud 10

USA - Cloud 10 provides paid training and ongoing support to their agents. Set schedules are set for the agents. Pay is between $8-12/hour.

West At Home

USA - West at home provides paid training and ongoing support to their agents who service a variety of clients. CSR's are paid by the minute, opposed to the hour, and the amount ranges.

Working Solutions

USA - Working solutions is one of the companies that is preferred by WAHM's because of the ongoing support from the company. Training by professional staff makes it easy to navigate your way through client's systems. Technical support is also available when needed. Agents are paid approximately $9/hour.

Sykes

Global - This work at home company is available to agents around the world including Canada, USA, UK, China, Italy, Romania and many more countries. The service a range of clients, depending on your location.

Things to Watch Out For

As like any Work-At-Home jobs, there are warning bells that you should be aware of:

  • Large pay-in fees for training or equipment
  • Ongoing fees
  • Pyramid recruiting
  • Unhelpful staff or technical assistance

Some companies will require you to pay a training cost, but this is not only to pay their administration fees, but also to ensure you are serious about the opportunity. They're essentially weeding out anyone who isn't serious and may waste their resources.

Tips:

  • Read reviews by agents, past and present, to gain understanding of the company and their procedures
  • Commit to the position and treat it like your own business - the better you do, the more money you'll make
  • If you are in doubt, don't quit your day job (if possible) and commit to completing hours for the work-at-home position during the evenings until you're absolutely sure

What work at home company have you worked for?

See results

Questions & Answers

    What do you think of Work-At-Home opportunities?

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      • profile image

        Adyir Business Solutions LLC 

        5 months ago

        I registered with Arise in July of 2016, I believe. I started recruiting in October of 2017 and started generating revenue Jan. 26, 2018. I love working with Arise. However, there is a lack of communication and technical support. Trying to get answers via AVA is very frustrating. There are times when you need to speak with a live person. I ended up here looking for an alternative because I am an advocate when it comes to communication.

      • profile image

        Mark 

        5 months ago

        I came on here looking for alternatives to Arise because I have had nothing but problems with Arise. I work for LiveOps as well and have had a great experience with LiveOps. So I'm not just interested in trashing Arise. This is my objective opinion of Arise. It's a scam. Don't waste your time with Arise. Don't spend one dime with Arise. Go find something else with a legitimate company. I must say, while the experiences of these others are unfortunate, it is nice to see I am not alone in my assessment. It reinforces in my mind the conclusion that I reached about this company, and that I can know it isn't just me.

      • profile image

        Patricia 

        6 months ago

        I worked for Arise for 2 different clients. I totally agree with Kashin about not being able to talk to client about termination. One day you are working and the next boom you are out and then can no longer work for other clients. I made a very Minor error and was terminated. Looking for another company now to work for.

      • profile image

        Sand Nicol 

        9 months ago

        Out of the list (above), I have worked for Arise and Sykes (aka: Alpine Access). Of these two, Sykes was way better, much more organized and hire employees vs contracting with ICs. Pay for Sykes was $9.25/hr and was full time. I've reapplied recently, because I am now disabled with MS and trying to work at a regular secular job, just isn't possible for me any more. So, I am looking into these companies again, and others that offer work at home employment, even if it has to be as an IC.

      • profile image

        Sandi Nicol 

        9 months ago

        I had tried to work for Arise for two full years. It was one problem after another, on THEIR side, that required I take a different client or class. I was refunded each time, except for my last attempt, of which I am about to share with you now. Finally, I was at the end of my training and on Day 1 of my "hands on" training portion (most call center companies call this your nesting period)... where I am taking live calls for 2 hrs/day for five days. I took my first call. Dead line! I couldn't hear the customer and repeated this to the customer 3 times before hanging up on the customer. Second call came in right after that one. Same thing happened. I told the customer 3 times, I couldn't hear them before hanging up. Then just backed out of the system and got their tech support involved to find out what was wrong. They checked my computer remotely twice, both time saying their computers were fine that the problem was on my side, but could not figure out what that problem was. After two years of trying to work for Arise, I just gave up and got a regular p/t job as a Library Page and a p/t IC job as an Admin Assistant. In spite of all the problems I experienced with Arise, I don't think it's a scam, I just had a run of bad luck with them. I still think they are a great way for someone who wants/needs to work at home to be able to make a living, IF everything goes smoothly, without hitches. I just applied to a new IBO (the one I was with are no longer with Arise for some reason). But I would rather, find a regular job similar, that hires employees vs ICs. I just applied to the company formerly known as Cloud 10 Corp (now Transcom). They hire employees and give paid training and I've heard some benefits, too. So, waiting on their reply to my application.

      • profile image

        Melba Leach 

        9 months ago

        How much does your job cost you? Unpaid travel time. Gas. Wardrobe. If you earn less than $10/hour take a good look at companies that enable you to work from home. You will boost earnings by saving on gas. Travel time to work: a few calories and a stroll down the hall. Check it out and find a company that is right for you.

      • profile image

        Lisa 

        14 months ago

        Be careful with Arise. They make you pay upfront for a course prior to completing all the necessary steps to get into the course. If anything goes wrong, during the enrollment process, they do not refund your money for that course, even if the course hadn't started and may not start for another few weeks. They are very unethical. Everyone I know says Arise is very disorganize. People who started new enrollment this year has horror stories. They get away with murder because people allow it.

      • profile image

        I-Am-Erica 

        18 months ago

        * Many of the opportunities are far less than $200. For the last several months, the average course cost has ranged between $5 to $77.

        *I agree that the courses are long. But when you consider how many people take the course after work while managing a family, a longer course makes sense. Maybe a short option for full time people would make this more convenient and less tedious for people who have the time. In fact, they offered both a shortened and regular version of a course for one client recently...that was an isolated event though. There are infrequent opportunities for short term contracts that offer short courses.

        * The tech fee goes toward more than just tech, it also covers the coaches that schedule time to help you improve and the coaches who work the chat you use while servicing.

        *The wait time for tech support can be horrendous. It's been worse since the big recruiting drive to service a big contract. When that one ends in April, the tech wait should go back to normal. The wait time then will be long, but no more so than other companies. I've had to wait hours for tech support when I worked for UHC...

        * No you don't get paid for waiting for tech support. What business does? Only employees get paid for waiting on tech support. Arise does waive the tech fee if tech issues caused by Arise or it's clients cause you to miss 2 plus hours of servicing. You do have to make the request though.

        * When people don't pass the class, it's usually them, regardless of how good or bad the instructor is. And if an instructor is so awful, complaints can be made and Arise will give a voucher to cover the cost of another class and in some rare cases even refund the cost. Emailing someone on the management team or being very persistent in chat is usually all it takes, especially if it's an issue affecting several people in a class.

        * As far as hours, different clients have different servicing hours. You can't make them open for business when it suits you. Read the opportunity announcement and select the opportunity that best fits your availibilty, price point, and skill set.

        * Yes there are problems, but no business is problem free. If you're an IBO, you should understand this. If you are a contractor, you should understand this. In general, it is what you make it. And where else can ANYBODY become an IBO and hire people to work for them? I don't know about you, but that and the fact that I have full control of my schedule makes it worth it to me.

      • profile image

        One perturbed person... 

        18 months ago

        To charge potential Customer Service agents up to $200 to pay for a course is absurd. Especially when the average earned income is $9/hr. To also, in some cases, only be able to work between pre-determined time frames, as with one of their cable companies, is absolutely ridiculous. I know of people who have taken the same course several times and failed. Their scores are points away from passing. Of course they have to pay for the course each time. Even had an instructor that is also an IBO (Independent Business Owner) try to swoon someone from another IBO to theirs. Dishonest and unprofessional. No wonder the person failed twice with the same instructor grading them. Another CON is a estimated $20 every 2 weeks deduction from your pay... This company may have some fortune 100 and fortune 500 company's to service, but they have some serious ethical issues going on. I also dont like how long it takes for tech support to assist. HOURS waiting in most cases. How can you effectively service clients, have technical issues, but have to wait for an hour to get assistance? Unfortunately, these aren't isolated incidents. By the way, you're not getting paid for the time you're down, due to technical issues. The duration of the courses are much too long. I've worked for call centers and this teaching method is ineffective. This should take no longer than 3 weeks! I could teach these courses in 2 weeks tops! But I've taught professionally as well, so maybe that's the difference. ARISE Virtual Solutions needs to find other ways to make money instead of requiring candidates to pay excessive amounts for courses and take bi-weekly payments from customer service agents. Big ethical issues.

      • GetVirtualFreedom profile image

        GetVirtualFreedom 

        18 months ago

        I've worked with Arise as an IBO for over a year now. Yes, there are a lot of issues that come with Arise, but I find that they are no worse than any other business out there. There are pros and cons where ever you work.

        I think that most bad experiences come from working for the wrong IBO. I've heard horror stories of IBOs who were never accessible or never paid CSPs. For anyone finding it impossible to get released from a bad IBO, just contact Arise. They won't mediate between CSP and IBO, but they will release you so that you can move to a different IBO.

        @virtualfreedomtoday on Facebook

        I always pay and I'm always available.

      • profile image

        Maria 

        23 months ago

        I am very happy to use arise as my outsourcing company. They always pay me on time and the longer you service a client the more money you make. This type of work is not for everyone.You must be dependable, trainable, courteous all the time and treat your customers the same way you wish to be treated. I opened my corp back in 2009 and I I serviced part/time . I lasted 3 years working full time for a call center and 15 hours a week with arise as a mini- self call center . Now I am back servicing via Arise and happy to tell you I quit my full/time job and I am doing quite well so I decided to teach others to do the same . Recruiting is hard work too . Out of 50 interviews 20 joined 4 complete classes 3 had excuses to drop out .Others did not pass voice tests or they don't want to commit to the 4 week courses but I keep on going. I have searched other work at home companies and arise is the one legitimate outsourcing company that you can earn the most money.email me at happyworkinghomies@gmail.com and I will be more than happy to assist you . Have a wonderful evening !!!!

      • profile image

        Kashin 

        2 years ago

        I worked for Arise for about 2 years. I really liked it. But I just got fired from my perspective out of no where from my client...I was finally able to find out what I did. I was told that I had been rude to a customer. While I can see out of context what I said may have been rude in context I don't think it was. And I certainly hadn't meant it that way.

        Since you have no way to talk to the client though there is no way to defend your self.

        And it is hard to get another client if one fires you for a reason like this....

      • profile image

        Samantha 

        2 years ago

        I started to work for Arise but looks like they are not organized at all. They tell you that you are good to go and you invest in registering your company, buy a special phone and new phone line. And also spend 6 weeks of training to come out with nothing..very disappointed in Arise. You guys need to have a better one on one training. and also give open criticism so the client can learn from the mistakes. I came to make some money instead I lost a lot of time and money.

      • Flor Pena profile image

        Flor Pena 

        3 years ago

        I was working for Arise for a month. I picked a company to work for within Arise which is called Monica’s A+ Customer Service, Inc. (MACS Inc) and they never paid me. I reached out to Arise to help me out and they washed their hands of it saying that they couldn't get involved in CSP and IBO conflict. I am really disappointed in them. I couldn't get my IBO to remove me from her company so that I could pick someone else or become my own IBO but she wouldn't do it. I couldn't work for anyone else and Arise kicked me off their system. I give Arise two thumbs down.

      • profile image

        PurpleladyV 

        3 years ago

        I understand a lot of what she is saying I have been interested in Arise for quite some time and I must say that all of the fees; well they are quite a bit much if you ask me. When people are looking for a job in the normal sense of a job, one doesn't pay to be trained, pay for a background check and go through training with all these fees that is so unrealistic to believe that In todays economic times that people are willing to do so. ... sorry for the errors I hope you understanding what I was trying to say.

      • profile image

        David Donathan 

        3 years ago

        I have worked for arise going on 2 years now. We have become a IBO For arise.

        If you are not ready to incorporate. Yourself yet let us handle the paperwork for you. Work as much or as little as you want ( it's your business ) we will treat you right. Check us out www.dsbusinesssolutions.com

        You can also email us support @ dsbusinesssolutions . Com ( please remove spaces)* done for spam protection...

      • Steve Troxell profile image

        Steve Troxell 

        5 years ago

        Totally disagree with Tammy. I am the owner of Live A Life, LLC which is a Premier Partner of Arise. I have been in partnered with Arise for a couple years now and I know for a fact that she has valid points yet very wrong points. Some classes yes, the class size does increase. Why? The reason is there are a large amount of people out there that want something for nothing. They see the opportunity to work from home as a freebie. That is not the case with Arise. It is a real paying job and you must work for it. If anyone here is looking for a real job, that pays well, that actually involves working, please feel free to contact me or visit our website at www.LiveALifeLLC.com This article talks about Arise, so does ours and you can base your opinion from there.

      • profile image

        Tammi 

        5 years ago

        Arise is not a great company to work for. They recriut thousands of people each month for available 100 positions. In that process of free training that consist of 80 hours, plus 20 hours of homework, they constantly weed out people. For example, a typical class may have fourty students,midway through the class,the enrollment drops to half and by the end ,the class enrollment is thirty percent. The question one should ask is"When do you pay for training and if you don't pass a specific part of training makes one ineligible to work for the company". Also, no corporation is hiring for thousands of slots each month. Just like any multi-level company, there will be some people who pass .

      • StephSev108 profile image

        Stephanie Marie Severson 

        6 years ago from Atlanta, GA

        Thank you so much...this info really helps me out. I'm looking for a job to make extra money. This looks like the way to go. Thanks.

      • charmike4 profile image

        Michael Kromwyk 

        6 years ago from Adelaide, South Australia

        Another of companies in Asutralia are starting to experiment with work from home, mainly the banks & outsourced contact centres. The advantage is that it opens up new demographics to the workforce such as stay at home mums.

        Another factor to consider is workplace health and safety and how to ensure that the environment is set up correctly to reduce the risk of injury.

        Great hub craftybird. Cheers Michael

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