10 Great Alternatives to Arise Work-At-Home Call Centre Jobs
Why Work At Home?
With the recession and economic downturn seen around the world, many companies are looking for workers who can work from home for their virtual call centers. There are many benefits for both the employer and employee (or contractor) to consider:
Benefits for the Employer
- Reduces overhead by allowing the employee to use their own home office and equipment
- Increases the amount of time employees are willing to work, with more productivity
- Training can be done day or night, remotely
- Employees are in most cases considered contracted, so no overtime or benefits need to be paid
Benefits for the Employee (or Contractor)
- Flexibility with the ability to work when you want
- No need to commute or incur other expenses like lunches or professional wardrobe
- You determine how much money you make, with most companies providing incentives and commission bonuses
- Choose the company you would like to service, bases on your experience
Many of the big companies are now looking for homeshore workers versus offshore workers. They want to help improve the economy while still saving money.
What's the difference between an employee and a contractor?
Many companies outsource independent contractors as it cuts down on their hiring costs and benefit packages. If you're a contractor, the company will not make any deductions for taxes, pension contributions, or any other government deductions. Come tax time, you will owe the government this money. Please check with your tax centre or an accountant for further details.
Some companies also require you to register a company name and incorporate it before they can "hire" your "company". The cost to register and incorporate can be quite high, so do your research before you commit.
What you'll need to start work
- A computer that passes the company's technical requirements
- A dedicated phone line
- A headset
- A USB headset for training
- A quiet working space
- Office stationary (i.e. paper, pens, etc.)
- General knowledge about computers
Region: Canada, UK & USA
Startup Cost: Cost of criminal background check, Arise basic certification program $99 (for US agents only)
Additional details: Earnings vary depending on the client you are servicing. You may have to pay Arise a monthly fee, which covers their technical support and administrative costs. You will be required to work for a Virtual Service Corporation (VSC), which is an incorporated company. You can either create a company for yourself or join an existing company.
10 Great Alternatives
USA- Accolade Support hires independent contractors as PC support agents. The pay range is from $10-12/hour. You must also undergo a background check, which you will have to pay for.
USA (some states are excluded) - Agents with ACD are paid by the minute and they boast incentives. They say "the most you work, the more you earn". You must have a Windows based PC to service.
Canada - Paid training and set wages are available for this Canadian based company. Agents assist in completing surveys. Bilingualism in French or Spanish is an asset.
Canada and USA - The only cost to you is your criminal background check and any equipment you don't already have. You are paid by the hour, starting at approximately $9/hour. Ongoing training is offered to keep you informed and able to do your job. Clients vary.
Apple At Home
USA (restrictions on location) & Ontario - Work for Apple's customer care department, assisting customers with their technical issues. The hours are mostly part-time, but full-time hours are available.
Canada, Dominica, UK & USA - One of the most popular choices around the world for work-at-home agents. The list of clients is diverse, enabling you to choose a job that is best suited for your skills and interests.
USA - Cloud 10 provides paid training and ongoing support to their agents. Set schedules are set for the agents. Pay is between $8-12/hour.
West At Home
USA - West at home provides paid training and ongoing support to their agents who service a variety of clients. CSR's are paid by the minute, opposed to the hour, and the amount ranges.
USA - Working solutions is one of the companies that is preferred by WAHM's because of the ongoing support from the company. Training by professional staff makes it easy to navigate your way through client's systems. Technical support is also available when needed. Agents are paid approximately $9/hour.
Global - This work at home company is available to agents around the world including Canada, USA, UK, China, Italy, Romania and many more countries. The service a range of clients, depending on your location.
Things to Watch Out For
As like any Work-At-Home jobs, there are warning bells that you should be aware of:
- Large pay-in fees for training or equipment
- Ongoing fees
- Pyramid recruiting
- Unhelpful staff or technical assistance
Some companies will require you to pay a training cost, but this is not only to pay their administration fees, but also to ensure you are serious about the opportunity. They're essentially weeding out anyone who isn't serious and may waste their resources.
- Read reviews by agents, past and present, to gain understanding of the company and their procedures
- Commit to the position and treat it like your own business - the better you do, the more money you'll make
- If you are in doubt, don't quit your day job (if possible) and commit to completing hours for the work-at-home position during the evenings until you're absolutely sure