How to Be a Good Dispatcher

Updated on June 12, 2018
Tim Truzy info4u profile image

Tim Truzy is a rehabilitation counselor, educator, and former dispatcher from North Carolina.

A dispatcher coordinates incoming messages with the movement of vehicles and other individuals. Dispatchers usually work in factories, transportation centers (train depots, bus terminals, fire stations, etc.), and taxi stands. These skilled employees act as the central nervous system to deliver goods and services to the public. They must act swiftly and with confidence in making decisions. Dispatchers require the ability to look at the small pieces of what is happening around them and be able to see how these tiny things fit into the big picture for a positive outcome.

To accomplish this goal, the dispatcher must have several skills. First, he/she must be organized. In addition, the dispatcher must have the capacity to address details. He/she must be able to multitask. Next, the dispatcher must have solid people skills. These qualities are essential for managing chaotic situations which could erupt at any time during the work day.

Finally, the dispatcher must have the willingness to grow and change as his/her duties may expand or contract. For instance, the firm may hire more employees. Also, the company might acquire more trucks or cars. Another possible change may involve the extension of routes drivers take daily. There could also be a switch from one communication method to a new one. The most important secret to being a good dispatcher is exhibiting flexibility.

Fire department dispatcher, 1953
Fire department dispatcher, 1953 | Source

Tips for Being a Great Dispatcher

Below are some tips for being a dependable dispatcher regardless of where you are employed.

When I worked as a dispatcher in taxi companies (which I did for nearly a decade), these guidelines helped me establish a good working relationship with my fellow employees:

  1. Start with a small company. Get your bearings. Learn the language of the trade. (In my case, I learned about flag-downs, drop offs, and pick-ups).
  2. Learn the area you and your staff work. Study maps to learn roads, streets, and towns that your company or organization serves. Watch traffic reports. Learn short cuts from one point to another. This will help you coordinate quickly.
  3. Adapt to new technologies. Master different radio systems. CB’s are still used in some taxi and trucking firms. Learn various digital phones. Some businesses dispatch by phone only, and the dispatcher must know how to use different types of communication devices.
  4. Study how computerized tracking systems are used. Many large firms use this technology. One of the tasks of the dispatcher is to find the person and vehicle in a timely manner. Understanding this technology is essential for doing so.
  5. Develop good people skills. Many days will go smoothly. However, there will be times when everyone appears to have a short-fuse. A thick-skin is required for a dispatcher. He/she must also know how to calm potentially dangerous situations in the workplace.
  6. Develop excellent scheduling skills. The dispatcher often schedules shifts for drivers and other staff. He/she also records incoming trips and notes drop-off times. A good dispatcher doesn’t leave his/her post until all the trips are taken care of for his shift. A dispatcher must be flexible with his personal schedule as well because of this fact.
  7. Provide superb customer service. The dispatcher is the voice of the organization. Be calm and polite even if the caller is not. Be patient. Try to resolve any issues for the caller if possible.
  8. Demonstrate a willingness to work with law enforcement. This ability is crucial because lives may depend on coordinating effectively with the police and other law enforcement agencies. Respond to inquiries promptly when they are made by the police. Check to see that all vehicles and drivers meet the standards necessary for working in your state, city, or other entity. If there are problems, then act to make sure all laws are in compliance.

These tips will help you become a super dispatcher!


Where would you like to work as a dispatcher?

See results

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

© 2017 Tim Truzy


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)