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The Service Industry

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  • The installation of Postal Vehicle Cameras is imminent. This raises the question of whether Letter Carriers have an ¨expectation of privacy¨ in the previously sacrosanct realm of the driver´s compartment, or can the Post Office snoop on their sanctuary with impunity?

    What Is an "Expectation of Privacy"? Postal Vehicle Cameras Exposed!

    What Is an "Expectation of Privacy"? Postal Vehicle Cameras Exposed!

    by Mel Carriere34

  • Due to increasing competition in various sectors of the market these days, there is a need to establish an effective Customer Complaint Management System that balances the company's and the customer's objectives.

    How to Handle Customer Complaints Effectively

    How to Handle Customer Complaints Effectively

    by Paul Balagtas0

  • A former flight attendant shares the inside scoop about practical jokes and on-the-job training for the airlines.

    Flight Attendant Memories

    Flight Attendant Memories

    by Peg Cole67

  • Mistakes you make with your telephone voice and 6 tips for correcting. What is your image? Sound more confident and successful. Pause and take a deep breath before answering a call.

    Six Important Tips for Your Phone Voice

    Six Important Tips for Your Phone Voice

    by Audrey Hunt60

  • Often, one small event is enough to change the direction of our lives. One phone call, made while on vacation in Texas, was instrumental in changing my career path and fulfilling a lifetime dream.

    My Former Life as a Flight Attendant

    My Former Life as a Flight Attendant

    by Peg Cole240

  • Employees know that at a restaurant they have to be on their best behavior when it comes to customers. Customers can have the nastiest attitudes sometimes. Is it right for the customer to be so rude when all the staff is trying to do is satisfy their appetite?

    Are the Customers Always Right?

    Are the Customers Always Right?

    by Danielle McGee1

  • As a social worker you will have the opportunity to work with a variety of populations. In addition to becoming familiar with constructing a culture gram or genogram, you may have to do assessments. Here are some ones you might encounter in the profession.

    Five Assessment Tools Social Work Students Should Know

    Five Assessment Tools Social Work Students Should Know

    by Finnegan Williams3

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