Service

When the pandemic hit hard last year, most non-essential businesses were shuttered overnight as governments enacted quarantine measures to curb the spread of the virus. As the pandemic wore on, we gained a sense that those working at our supermarkets were a big part of the essential workforce.

Customer Service Representative (CSR) is one of the most important jobs in any organization. 70% of purchase decisions are based on how customers feel about the service they receive when they interact with the business. So, good customer service is critical.

The California diaspora has dispersed to less than sunshiny climes. Letter carriers are among those depopulating the Golden State in droves. Will fair-weather mailmen and women be able to adapt to frigid conditions? Here are six snow-shockers to help polar-bound posties brace for the ice.

Cosmetic teeth whitening services in Canada are becoming wildly popular and provide an incredibly profitable opportunity to beauty professionals. Since the cosmetic teeth whitening industry just opened up in Canada, there are a lot of questions that beauty professionals have about the treatment.

You are a fifty-something who is thinking about hitching on as a Postal City Carrier Assistant (CCA), but are worried that your advanced age could be a lodestone that drags you down. Will your youth blossom anew in the fertile soil of mail delivery, or will you wither on the vine?

Many people receive packages via United Parcel Service (UPS). There are some surprising and interesting things to know about this popular delivery service.

This article discusses some menu selections that are likely to be profitable because they are inexpensive to make and use up ingredients that are perishable.

If you were going to discuss telemedicine with a friend, what would you call it? Would you say "phone my doctor"? Of course not, everyone already calls the service Teladoc.

Daydreaming is a Letter Carrier's kryptonite. Although daydreaming can be entertaining on a slow mail day, it can also lead to the click-killing practice of backtracking. How can the upstart City Carrier Assistant retract his or her vulnerable head from the buttocks to finish the job on time?

The Coronavirus has delivered unanticipated pratfalls to the Letter Carrier's already hazardous occupation. Not only are there new health risks, but bad information, plus a lack thereof, complicates matters. Just how, if anybody really knows, will the virus affect the mailman's daily duties?

After the announcement that the coronavirus pandemic had entered the US, many ski resorts across the US started to close. Hundreds of employees living in five employee housing locations were given six days to move out. No job, no pay, and some had no where to go.

Consider a career path as an interior designer. After you graduate it's important to find an entry-level role at a local design firm.

Social media shaming, or the exposure of perceived wrongdoers to the public pillory of the internet, is an increasingly popular pastime. The mail carrier who crosses your front porch every day is particularly exposed. Mel Carriere examines the causes and categories of this phenomenon.

The United States Postal Service faces many challenges and changes in the new decade—some may be good (delivery vehicles and scanners) but others, including a new Postmaster General and talk of privatization, hang over the organization like a cloud of doom. What will 2020 bring?

Understanding the forces impacting Netflix and the video streaming industry as a whole.

The line between a profession and an occupation can be a fine one. This article takes a look at what sets a professional apart from his or her peers.

Reverend Mel Carriere, Ordained by the Church of The Perpetually Independent Mind, puts on the collar and preaches a sermon. The subject? Sin. Specifically how you, the Regular Postal City Carrier, can avoid sinning against (bottom-feeding?) City Carrier Assistants (CCAs).

The trials and tribulations of a bartender, as I experienced them.

Before you think I'm a monster, I wrote this as part of an assignment in college to give directions.

A restaurant server explores ways front of house can help make back of house lives easier.

The Postal Mobile Delivery Device (MDD) is not just for scanning anymore. The little blue machine contains several powerful, under-utilized features that can assist the upstart City Carrier Assistant, and Rural Carrier Associate, to avoid Postal sharks that devour the scanning-challenged.

A restaurant server dishes some truths from their insider’s point of view.

The installation of Postal Vehicle Cameras is imminent. This raises the question of whether Letter Carriers have an ¨expectation of privacy¨ in the previously sacrosanct realm of the driver´s compartment, or can the Post Office snoop on their sanctuary with impunity?

At a restaurant, employees know that they have to be on their best behavior when it comes to customers. Customers can have the nastiest attitudes sometimes. Is it right for the customer to be so rude when all the staff is trying to do is satisfy their appetite?

Some co-workers can drain your energy. Read about nine types of restaurant servers who are sure to aggravate their co-workers.

Due to increasing competition in various sectors of the market these days, there is a need to establish an effective Customer Complaint Management System that balances a company's objectives with the customers'.

Using the Davis Service Group PLC, a European organization operating in the service industry, as an example, this article outlines the correlation between the business cycle and the economy. All numbers and statistics are as of 2018.

A breakdown of three major things that you must think about if you want to date a line cook.

As a social worker you will have the opportunity to work with a variety of populations. In addition to becoming familiar with constructing a culture gram or genogram, you may have to do assessments. Here are some ones you might encounter in the profession.

Want to know what a typical day in the life of a veterinary technician is like? Yeah, me too!

The subject of Postal 204B Supervisors often arouses intense emotions. Veteran Regular Carriers resent being bossed by newbies with limited experience, but are reluctant to do the 204B duties themselves. Does the City Carrier Assistant deserve a place in the supervisor's chair?

Working in customer service is one of the first jobs you might ever get. But, working in retail can be hard when you are shy. It is possible though! If you are shy, read this article to find out how to overcome your shyness in a retail setting.

After the 9-11 tragedy, airlines took back a great deal from loyal employees, using the tragedy to build their bottom-line profits.

A former Postal 204b supervisor explains the reasons behind his decision to quit the worst job he ever had.

Feeling stressed after a long day of listening to people? Working yourself up over little things that wouldn't normally bother you? Stress from work starting to affect your personal life? Well, I've been there and here's a few words on what helps me.

United Parcel Service and the United States Postal Service have both had a rocky relationship with corporate conglomerate Amazon.com, led by Jeff Bezos. Which company is better equipped to survive the Amazon onslaught, and are they aiding and abetting their own demise?

Postal OJI and web author Mel Carrier provides City Carrier Assistants with advice to simplify their thought processes and daily work flow.

Being an au pair may sound easy and fun: work as a live-in babysitter in your dream country while taking care of adorable children and doing lots of traveling in your spare time. While all of that may be true, there is more you should know and consider before taking the plunge.

If you're seeking a healthcare career that only requires short-term training and offers the satisfaction of truly helping the sick and the elderly, becoming a nursing assistant may be just what the doctor ordered.

There is can be little doubt that United Parcel Service (UPS) enjoys being a Big Brown roadblock to the potential success of the United States Postal Service, but would UPS resort to the sabotage of the Surepost product, even at the discomfort of its own customers? Mel investigates.

As a server for many years in the restaurant business, I have put together a very real list of reasons why serving is in fact a real job. Servers, feel free to use it when asked this most disrespectful of questions.

Being a volunteer firefighter is rich in benefits and experiences. This article breaks down how to become a volunteer firefighter in your local area.

Working as a cart collector at Walmart isn't difficult, but it's not a stress-free environment either. Cart pushers are required to collect carts, help out with carry-outs and carry-ins, clean the parking lot, and help out with other tasks. This article will help guide you through the job.

This article goes over the basic steps of the application process for a flight attendant. I will also go over my personal list of pros and cons of the job, after being a flight attendant for about a year!

All careers in healthcare science are noble and fulfilling; however, a job in this field is not for everyone. If you’re absolutely sure you want to pursue this career path, you need to know all about it. Hopefully, the points listed below will help you see your future in a clearer way.

This article contains my best advice to new nurses in the OR. Most of the advice is for the circulating role. Although, much of it pertains to the scrub role also.

Here is a little bit about what scrub nurses do in the operating room.

Established in 1985, Travelodge has become one of the most well-known budget hotel brands in the UK. This article provides a comprehensive business analysis and recommends an international expansion plan.

Free college, retirement, and numerous certifications are all perks of being a Texas Volunteer Firefighter. However, many firefighters are unaware these benefits exist.

What's the big deal about being an OR nurse? Why would anyone want to be one? This article will tell you some of the reasons operating room nurses love their jobs.