How to Pay Your Meralco Bill Using the Globe GCash App in a Few Easy Steps

Jenny, a twenty-something-year-old, writes about how to use financial software.

How to Pay Your Meralco Bill Using the Globe GCash App in a Few Easy Steps

How to Pay Your Meralco Bill Using the Globe GCash App in a Few Easy Steps

In this day and age, technology is making things easier than ever, and many of our daily transactions happen virtually. GCash is one of the Philippines' leading mobile money services for purchases, bill payments, remittances, and more. Because it is operated by Globe, a telecommunications company, you can also use it to buy loads for Globe, TM, and other networks. I am an avid GCash user, and I always use it to pay my electric and internet bills. It's easy, hassle-free, and has no additional cost.

Meralco is the largest electric company in the Philippines, servicing a total of 22 cities and 89 municipalities. For this reason, paying Meralco bills has become part of the monthly routine of most Filipinos. For some, this can be a hassle. In this article, I will show you how easy it is to pay your Meralco bill using your GCash App. The next section includes step-by-step written instruction and is followed by a gallery that features a screenshot of each step to help guide you through the process visually.

Note: If you are interested in trying this payment option but don't yet have a GCash account, you will need to go to their website and create one before following these instructions. You can then download the GCash app and proceed to pay your bills and use the platform's other services.

Step-by-Step Instructions

  1. Open the GCash app and enter your 4-digit MPIN.
  2. Make sure that you have enough money in your account to cover the bills you plan to pay. Then click the Pay Bills icon.
  3. Find and select the Electric Utilities icon. This will lead you to a list of electric utility companies in the Philippines.
  4. Scroll down until you find Meralco. You can also click the heart beside it (to add it to your favorites) so that you can find it easily the next time you want to pay your Meralco bill.
  5. After you click Meralco, you will be lead to a page where you will need to fill out your billing information. You only need two things—your Meralco Reference Number and the total amount of your payment. You can easily find the 26-digit reference number and the total amount due at the bottom of your billing statement. See the image in the gallery below for reference. Update *2021: Customers don't need the MRN anymore when paying their Meralco bills. All you need to enter is your account number and the amount of your payment.
  6. Make sure you enter the correct billing information. If you'd like, you can also enter your email address to have an official receipt sent straight to your inbox after your payment. After you've confirmed that the information you've entered is correct, select Next. You're done! You will automatically receive a notification on your app. This officially acknowledges your payment to Meralco.

It's That Easy!

This process only takes a few minutes and saves you the hassle of traveling to your local Bayad Center and paying extra fees just to take care of your monthly bills. You can also use the app to pay for your internet, phone, cable, water, and other services that are listed on your app's "Pay Bills" page.

More GCash Tutorials

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

Question: Can I pay an overdue Meralco bill using GCash?

Answer: Yes. You can pay for overdue bills on GCash but only before you receive a disconnection notice. They said that if you already have a notice, the MRN would not work anymore.

Question: I tried paying my Meralco bill. But it continually says to double check my MRN. I checked it so many times correctly but the app still doesn't accept it. What is the problem?

Answer: If it says to double check your MRN then it's either you've just put in your MRN wrong or your MRN doesn't work anymore (GCash states that MRN would be invalid once you've already received your disconnection notice. In this case, you would have to pay your bills at your nearest Meralco Branch). Have you tried scanning the QR Code instead? If it still doesn't work, you can contact GCash Care on Messenger to assist you thoroughly.

Question: I tried paying through GCash. But when I opened my Meralco app it still shows the bill is unpaid. It's almost 24hrs and my payment still hasn't reflected yet through the Meralco app. What can I do to ensure my payment is registered by Meralco?

Answer: It also happened to me before. What I did was I waited two days for the Meralco app to reflect my payment. You will not have to worry as long as you've already received payment notifications either from the GCash app, email, or text message. If you think it's taking too long, you can email support@gcash.com or call 2882 to make sure the payment has pushed through. Just provide them with your proof of payment.

Question: How do you pay Meralco with previous balance? Mine keeps saying invalid MRN and I'm using the scan QR code, it's not working.

Answer: If your QR scanner isn't working, you can try to manually input your MRN/Meralco Reference Number and other billing details. You can find the instruction in this article. If it still does not work, you can try to contact GCash Care for assistance to figure out if the problem is with the app or with your Meralco account.

Question: The due date for my electric bill is tomorrow, and I paid today When it will be posted to their system that I already paid?

Answer: In my experience, it usually takes a few minutes/hours after payment. But the system says it may take about 24 hours before it will be posted. You don't have to worry though because once you've received your email/text message receipt, it means they've already received your payment, and it's already being processed.

Question: What does SOA mean when I pay my Meralco bill online using GCash?

Answer: SOA means Statement of Account or billing statement.

Question: can I use gcash for business purposes?

Answer: My transactions with GCash are all personal use that is why it is better to contact GCash directly to get full details about the use of GCash for business purposes. You can contact GCash Care on Messenger.

Question: I already paid my Meralco Bill last night and I already received a receipt of the payment. But in my Meralco App, it appears that my bill is Unpaid. What should I do next to ensure that Meralco properly received my payment?

Answer: Payments make take up to 24 hours before it can be successfully posted on your Meralco balance. If your payment is still not reflected on your account after more than a day, it would be best to contact GCash as soon as possible. You can call their hotline 2882 or email them at support@gcash.com to assist you with your concern.

Question: Is there any other option for the “Pay For” category. Because I can’t proceed with payment for my previous balance. What should I do?

Answer: As per "Pay For" option, it seems like there's only one: "Total Current Amount". Have you tried inputting/adding your current balance and the previous one in one payment? I haven't tried this but there's a possibility that it's actually how it should be done, given that there's only one option for payment. But if you've already tried this, you can check if you already have a disconnection notice. They said that your MRN would not work anymore if you already have a notice, which means it's best to find another payment option outside of the app. You can also message GCash Care on messenger for further assistance.

Question: Are they accepting 2 months bills of Meralco in one billing?

Answer: Yes, I believe they do. You have to input the total amount of both months and not separately. But make sure that you still don't have a disconnection notice because that would mean that your MRN would not work anymore. You can also message GCash Care on Messenger if you have more questions.

Question: Is there a charge for paying Meralco bills?

Answer: The last time I've tried, there's no charge for Meralco bill payments.

Question: How do we know or how can we check if the payment of bills is already processed or posted with Meralco?

Answer: I suggest you download the Meralco app or visit your Meralco Online account to check your billing information and balance. Note that payments can take up to 24 hours to reflect on your account balance.

Question: I paid my overdue bill in Meralco via GCash and my transaction was successful. I've got my email receipt after the transaction. The thing is the bill I've paid has a disconnection notice. The disconnection notice came late 2 days after my payment. Will my payment be posted?

Answer: It seems like you don't really have to worry about this specific transaction. You have received receipts and was notified that it was successful, so it's safe to say that your MRN was still working when you processed your payment and it would surely be posted soon.

Question: My relatives want to pay their Meralco bill using my GCash account, how many times can I use my account to pay other Meralco bills?

Answer: Hi. As far as I know, there is no limit to how many Meralco bills you can pay using your GCash account. The only limit that you should consider is the maximum transaction limit of P40,000 per day and a maximum transaction limit of P100,000 per month (both for incoming and outgoing transactions).

Question: I already received a text message from GCash. But Meralco said that the amount that I paid through GCash is not paid. How can it be that my GCash balance was deducted?

Answer: Payments make take up to 24 hours before it can be successfully posted on your Meralco balance. If your payment is still not reflected on your account after more than a day, it would be best to contact GCash as soon as possible. You can call their hotline 2882 or email them at support@gcash.com to assist you with your concern.

Question: How much is the convenience fee of using the GCash app?

Answer: There is no convenience fee. Once you've paid through the app, you would see on your online receipt that the fee is waived.

Question: After getting the receipt from email, how and when will I know that my payment was accredited by Meralco?

Answer: You can always install and check on the Meralco app/website to make sure that the payment was posted. Note that the payment may take as much as 24 hours to reflect on your Meralco account.

Question: Is Meralco Pay Bills facility still available for Gcash App or this is already not available? I don't know if it is a glitch but I could not find Meralco under Electric Utilities as of today.

Answer: It's only temporarily unavailable.

"Bills Payment for Meralco, PLDT, and other Bayad Center billers are currently unavailable (10/3/19) due to emergency system activity by our partner. We will inform you once the services resume." - GCash.

Question: I can't find Meralco in the set of billers, why is that so?

Answer: Hi. It's temporarily unavailable as of the moment.

"Bills Payment for Meralco, PLDT, and other Bayad Center billers are currently unavailable (10/3/19) due to emergency system activity by our partner. We will inform you once the services resume." - GCash.

Question: Can I pay a Meralco bill that is not under my account name?

Answer: Yes. You can pay for any account as long as you have all the information needed.

Question: How many hours before it reflects on my Meralco account after payment?

Answer: It may take up to 24 hours for your payment to be fully processed by GCash.

© 2018 ThatWallflowerJen

Questions and Comments Welcome

ThatWallflowerJen (author) from PH on July 18, 2020:

Paalala: Ang GCash ay hindi na tumatanggap ng inquiries at nagbibigay ng support gamit ang messenger. Huwag magbibigay ng detalye ng iyong account lalo na ng iyong MPIN number sa sino mang nagpapakilalang GCash sa messenger.

calvin klein on May 20, 2020:

ive been able to pay just today around 12 pm. I'm also having problems with MRN then i got the trick. MRN Is different in every bill month u have. usually ur whole account number + additional numbers in the end. thats the month 03 -april. The key here is you pay 1 bill month only per transaction. and enter the exact amount of that particular month bill. i got error in the end. but i got the confirmation from SMS and email that my transaction got through. remember every month you have a diffrent MRN key. Hope it help you guys. my payment is not reflected yet, i hope it will through tomorrow.

Brian on May 18, 2020:

I also can't find meralco on the biller's list.

Emayu on May 18, 2020:

Am I the only one who can't fine the Meralco in the biller anymore in Gcash? I was trying to pay may Meralco Bills earlier but can't find the Meralco listed in the Biller.

Though I was able to pay via Gcash as well last month. Is this something temporary, or could have been caused by an error? Or Meralco has been removed?

Rhodora Bulatao on May 17, 2020:

I tried paying my Meralco bill via Gcash and I did encounter errors and never been successful after 5 attempts.

I really could not figure out the issue.

ThatWallflowerJen (author) from PH on May 16, 2020:

A, hi. MRN is a very important part of the process. If you haven't yet, you can find your MRN on the Meralco app. If this option is not available for you, you can contact Meralco Hotline ‌: 16211 or email customercare@meralco.com.ph and request for your MRN. I hope this helps.

Carla on May 14, 2020:

Any suggestion how to properly put the MRN? Since covid 19 i wasn't able to get any of my bills. I can only view them tru Meralco app. I would like to pay them using gcash but it's not allowing us bec of invalid MRN. IDK if it it the format or what.

A on May 14, 2020:

What if I dont have my meralco reference number?

Camille on May 14, 2020:

Hi, can I pay the bill partially or I have to pay it in full?

jorge on May 13, 2020:

why when i am paying my meralco bill using gcash it always saying check you input MRN - which is i already check it is correct.. but still i encountered the same error...

Reu Dongallo on May 08, 2020:

hello! I entered the "Total Current Amount" instead of "Total Due" how do I correct this?

ThatWallflowerJen (author) from PH on May 08, 2020:

Hi, Kathleen. Yes, it is possible. I often pay our Meralco bill under my grandma's name using GCash. All you need to have is the MRN and/or the acct. number. No need to provide the name of the account holder. Hope this helps. Thank you.

Kathleen on May 08, 2020:

Is it possible to pay your internet, TV cable provider even if you're not the Account Holder?

ThatWallflowerJen (author) from PH on January 15, 2020:

I'm sorry for the late reply and I hope you've already resolved your problem, but if not please kindly email support@gcash.com I happen to also have the same experience and they were able to return my money. Hope this helps.

Mark on January 09, 2020:

Hi! I paid my meralco bill thru gcash and got an error. Then I noticed that my balance decrease same as the amount in my billing statement. I didn't receive any txt or emails about this and when I checked my transaction history it didn't show any signs of me paying Meralco. Please help

ThatWallflowerJen (author) from PH on December 27, 2019:

Hi. Sometimes, billers aren't visible on the app when there is system maintenance.

Ate Jo on December 01, 2019:

Hi! I paid my Meralco bill via GCash yesterday @ 11:35 a.m.. but when I checked the Meralco app, the amount is still there pero nabawasan na yung sa GCash ko.

ThatWallflowerJen (author) from PH on November 30, 2019:

Hello, Ganja. I'm sorry you're having this kind of inconvenience. I've heard that GCash will have system upgrades today and some features will not be available during this time. You may wait for a few days before trying again. I hope this helps.

Ganja on November 29, 2019:

Hi, I was about to pay Meralco bill for this month but I noticed that Meralco is missing from My Favorites on GCash. What should I do? What happened? Why is it gone? I tried updating the app as well, nothing changed.

ThatWallflowerJen (author) from PH on November 03, 2019:

Hi, RJ. Only GCash can help you in this case. Please send them an email at support@gcash.com or call 2882 to assist you with your concern. Note: GCash Care already disabled its Messenger option. So please, avoid fake GCash Messenger accounts and just contact them on email or call their hotline.

RJ on November 02, 2019:

Hi I paid my bill through gcash. The transaction was error but my balance decreased the same amount as my bill. I did not even receive a single text message or email.

Nico on October 29, 2019:

Hi until now we are unable to pay bills in meralco with the same issue wrong MRN but I've been carefully double triple checked my input is correct. I want an update for this.

ThatWallflowerJen (author) from PH on October 29, 2019:

Hi. This can be because you have inputted the wrong MRN. Kindly check the 26-digit number in your billing statement (SOA). If you are sure that you've got all the numbers correctly, maybe your MRN is already invalid. This can happen when Meralco has already sent your disconnection notice, in this case, you're MRN would not work in GCash anymore. Hope this helps.

Bryan on October 28, 2019:

I cany pay meralco, always says please check if your input is the correct MRN stated in the SOA. PLEASE HELP

ThatWallflowerJen (author) from PH on October 23, 2019:

It is definitely possible.

rubico d. develos on October 23, 2019:

is it possible for me to accept meralco bills payment of my neighbors and charge them for service fees??

ThatWallflowerJen (author) from PH on October 03, 2019:

ADVISORY: Meralco and PLDT bill payments are now available again on the GCash app. (10/03/19)

ThatWallflowerJen (author) from PH on October 03, 2019:

Yes. It's temporarily unavailable as of the moment.

"Bills Payment for Meralco, PLDT, and other Bayad Center billers are currently unavailable (10/3/19) due to emergency system activity by our partner. We will inform you once the services resume." - GCash.

Benette Jacinto on October 02, 2019:

They are not accepting meralco payment as of the moment

ThatWallflowerJen (author) from PH on September 14, 2019:

Hi, jhane. You can pay for overdue bills but only when your MRN still works. If not, you would have to find other billing methods or pay at the nearest Meralco branch. Hope this helps. Thank you.

ThatWallflowerJen (author) from PH on September 14, 2019:

Hi, Carmencita. It is definitely possible to pay bills named after other people. I usually pay bills under my parent's name.

I actually agree. Entering your MRN is quite tricky and it would really help to include the name during payment but the GCash system currently doesn't ask for it. If you are passionate about this suggestion you can contact them via email at support@gcash.com Thank you!

Carmencita Dela Cruz Galicia on September 09, 2019:

Can I pay Meralco bill, wherein the account is not named after me?

I think it would be safer to show the name of the account owner. What if we enter the wrong reference no.?

jhanefierelJUNE17 on September 06, 2019:

how can i pay overdue meralco bill using gcash?

ThatWallflowerJen (author) from PH on August 29, 2019:

Hi, Sittie! The email receipt usually arrives a little later than the text message. Have you made sure that you have entered your email address before you submitted your information? Because it won't automatically send you an email if you haven't. If not, don't worry, the text message also serves as a receipt. What I also do is I always screenshot/download the payment confirmation on the mobile screen (image you can see after Step 6 on this article) so that in case I forgot to put my email address or didn't receive one on my email, I still have a proof of payment. I hope this helps. Have a good day.

sittie on August 29, 2019:

hello! i paid our electric bill today, at 7:43 pm, but i still got no email (receipt) from gcash but i received a text message immediately after i confirmed my payment. will i get a receipt?

Susan on August 16, 2019:

Hi i'm first time to use gcash,can u help me how to start.thanks

ThatWallflowerJen (author) from PH on May 18, 2019:

Hi. It may be because your MRN is not valid anymore. It happens when you've already received a disconnection notice, in this case, you may need to find other payment methods outside of GCash. But if don't have a notice yet, you can contact GCash Care on Messenger to know the exact reason for the error. Hope this helps. Thank you.

Ezzie on May 16, 2019:

Getting MRN error even when i scan the bar code. Whats up with that?

ThatWallflowerJen (author) from PH on April 04, 2019:

Hi. You will automatically receive a text message and an email that works as a receipt (make sure to put your email on your billing information before finalizing the payment.) It usually takes a few minutes for the payment to reflect on your Meralco balance but it also says that it can also take about 24 hours. The receipt serves as your proof that the payment was already received and processed and the payment will soon be posted. I hope this helps. Thank you.

Masterbert on April 02, 2019:

hello how would I know if my current meralco bill is already paid? After I pay using gcash.

ThatWallflowerJen (author) from PH on March 30, 2019:

Yes. That's true. You have to input the exact amount on your billing statement. Thanks for sharing this with us.

Arnel on March 29, 2019:

based on my experience, you have to pay the exact amount that appears on the bill.I kept encountering an MRN (Meralco Reference No.) error when I rounded the amount

ThatWallflowerJen (author) from PH on March 26, 2019:

Hi, bars. As far as I know, there are no fees when paying for any bills on the app. (I'm just not sure about overdue payments whatsover of bills aside from electricity and internet because I only use GCash for Meralco and PLDT and there are no fees for these two.

bars on March 25, 2019:

Are there fees when paying all other bills through Gcash? Convenience fees, etc.

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