How to Update a KRA Pin to iTax

Updated on January 22, 2018
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Patrick, a Computer Technician, is a dedicated writer who wishes to make the world better by informing individuals who seek more knowledge.

How to Update KRA Pin to iTax Portal

It has become mandatory for Kenyans with an old ITMS Personal Identification Number (PIN) to update to iTax. Kenya Revenue Authority recently upgraded the tax collection and management system from Integrated Tax Management System (ITMS) to the new iTax System. Even those applying for a new PIN must apply for a KRA PIN using the iTax option. All the previous pins either issued manually or through the ITMS system must be updated and registered into the new system.

ITAX pin Update

ITAX pin Update
ITAX pin Update | Source

How to Update Your KRA PIN to iTax

  • The first thing is to go to iTax portal; you can click on this link. This will send you to the iTax online services page.
  • Enter your PIN number and click on continue.
  • You will get a message that ‘you have not updated your details in iTax. Click here to update.’
  • A new page will appear where you will select taxpayer type and citizenship. Taxpayer type is either individual or non-individual (for a company, NGOs, and others).
  • Fill in your national identification number, date of birth and security stamp. Click on 'submit.' Confirm you want to submit the data.
  • Ipage update page will open and most of your details will be auto-populated.
  • Check that all the information is okay in all tabs. You can update any information you want such as the address and contact details. Ensure the email provided is the right one because your updated pin will be sent to it. The income tax will be automatically set to what you had previously chosen and you cannot change unless you visit any KRA office.

Note About Selecting Citizenship From the List Given

If ‘Kenyan’ is selected, the below-mentioned screen is observed.

1. Enter National Id Number in the field given.

2. Enter Date of Birth in the field given.

3. Enter the results of the arithmetic expression in Security Stamp.

4. Click Submit to proceed with iPage.

5. Click Back to go to Login page.

If ‘Non-Kenyan Resident’ is selected, the below-mentioned screen is observed.

1. Enter Alien Identity Number in the field given.

2. Enter the result of the arithmetic expression in Security Stamp.

3. Click Submit to proceed with iPage.

4. Click Back to go to Login page.

If ‘Non-Kenyan Non-Resident’ is selected, you will get the following screen

1. Enter Passport Number in the field given.

2. Enter the result of the arithmetic expression in Security Stamp.

3. Click Submit to proceed with iPage.

4. Click Back to go to Login page.

PIN E-Registration

Pin e-registration
Pin e-registration | Source

Note About Source of Income

  • Select your source of income.
  • If employed select employment income and remember to file PAYE each month.
  • Running a business then select business income and proceed to add it to your ledger.
  • The last option is for those who are landlords.
  • Select your option and proceed.
  • If you are not employed, running a business or a landlord check all the boxes with NO.

Submitting Your PIN

  • Perform the arithmetic operation at the bottom and then click submit. There will be a pop up asking if that is the email you want to use the PIN you have applied. If you are okay with that and click okay, the form will be submitted. You will get a PIN immediately on your iTax page. Download it and print. Another copy of your PIN will be sent to your email.

You can leave things as they are, but if you do you will be missing one crucial final stage: creating your iTax login password.

KRA Pin e-registration

KRA Pin e-registration
KRA Pin e-registration | Source

Creating your iTax Log in Password

Log in to your email and you will find your PIN and password that have been generated by iTax. Open iTax portal again and input your PIN, password, and arithmetic calculation. In some areas copy-and-paste is disabled so you will have to rely on manual entry. A new page will appear that will let you change your password as well as create a security question. Make sure you do not forget your password.

For those with more questions, you can visit the KRA's Facebook page and ask your question there: https://www.facebook.com/KRACare/

Filling Returns on iTax

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© 2015 Patrick Kamau

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    • profile image

      peter kimalu 

      2 weeks ago

      am trying to enter my kra pin to update it to itax but is always telling me is disable.please assist thanks.

    • profile image

      chepkemoi winny 

      5 weeks ago

      hello..some applied for my pin in a cyber with his email and the owner is nowhere...help me on how to change the email so as to access my password

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      6 weeks ago from Nairobi, Kenya

      Hello florence gacheri, you should enter the OTP code before it expires. It expires after 15 minutes

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      6 weeks ago from Nairobi, Kenya

      You need to contact KRA support either at Huduma or their station to have the error corrected.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      6 weeks ago from Nairobi, Kenya

      Hello Moffat, Fines apply to anyone with a pin and whoever does not submit his/her returns on time. That is after midnight of 30th of June

    • profile image

      anthony 

      6 weeks ago

      helpful

    • profile image

      Agnes Cherop kipkemboi 

      7 weeks ago

      Like kra

    • profile image

      Moffat 

      7 weeks ago

      My portal has not been updated to iTax, so is my income tax details. Am very far away from the nearest Huduma centre or KRA office. Will i still be fined if i dont file my returns this session. Am a student still, and not working

    • profile image

      ian 

      7 weeks ago

      im trying update a friend data and she has been obligated to both individual and employer.how can i change the dates since there high lighted

    • profile image

      florence gacheri 

      7 weeks ago

      while updating iTax the OTP sent to the email becomes invalid. what should i do?

    • profile image

      james omondi 

      7 weeks ago

      i am trying to update a pin using a default date of 01/07/1949 without success, kindly assist.

    • profile image

      Muthoni Nyamu 

      8 weeks ago

      Please help;

      I am updating data for a friend but I have realized that I have entered the wrong date of birth and therefore the data has not been submitted. How do I edit the date of Birth on the Ipage?

    • profile image

      John Odhiambo 

      2 months ago

      Thanks a lot for this information. It has significantly assisted me.

      I just have two questions to ask regarding the section on E-Agent Details.

      How do I know "Tax Agent authorized to submit any application on behalf of Taxpayer" and "Intermediary Agent to submit returns on behalf of the Taxpayer" details?

      Thanks in advance for your response.

    • profile image

      Josphine 

      2 months ago

      someone told me the PIN is automatically updated, ie, one can not be able to fill 2017 returns if the PIN is not already updated.

      go to to Registration -Reprint PIN Certificate -Taxpayer-submit-download-Open (the file)

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      3 months ago from Nairobi, Kenya

      Kenn, you can visit any Huduma center or KRA offices for help with your original ID.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      3 months ago from Nairobi, Kenya

      Hi John Ndiawo, those are some of the adjustments you cannot do by yourself. You will have to visit KRA offices for assistance.

    • profile image

      John Ndiawo 

      3 months ago

      Hi, I am trying to update to I-tax, but i am unable to adjust VAT registration date to be same with Income Tax Resident Registration Date. Kindly assist

    • profile image

      kenn 

      3 months ago

      How do I remember my email address

    • profile image

      cheruiyot evans +254703141716 

      3 months ago

      could you please explain pid about individual and non individual?

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      3 months ago from Nairobi, Kenya

      Hi, Daud, when you apply for a new KRA pin, when you update an existing one, they are all sent to the email you register. Thus you should check for your pin from your email. If you can not find it, you can go to any Huduma centre and they will check the Pin for you and send it to your email.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      4 months ago from Nairobi, Kenya

      Hello Ben, it is not mandatory that you fill that section. The mandatory sections are the ones with an asterisk (*)

    • profile image

      ben 

      4 months ago

      hie is it mandatory that it be filled at the agent section

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      4 months ago from Nairobi, Kenya

      Denis - What you need to do is to go to KRA station and tell them to remove the VAT obligation from your pin since you do not have a business linked to it.

    • profile image

      Denis 

      4 months ago

      am trying to update my pin but upon pressing the submit button,am told to declare my business/rental income under source of income section as as am registered for VAT obligations...am not employed though

    • profile image

      james 

      6 months ago

      hi every time i want to submit my returns am told am registered as non kenyan,what do i do now

      thank you

    • profile image

      bssss 

      6 months ago

      cant reset my password

    • profile image

      Edwin Akenga Lihanda 

      7 months ago

      Hi there I need to change my postal address is this possible.Thanks

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      10 months ago from Nairobi, Kenya

      Hi, Cliff, you have to update you Pin in Itax Portal and after that then you need to file your returns. It is mandatory for anyone with a pin to file returns regardless of whether you are employed or not. you will have to inquire on the penalties accrued.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      11 months ago from Nairobi, Kenya

      Hello, Steve, you have to visit a KRA office near you or Huduma centre to rectify the date problem you are having.

    • profile image

      Steve 

      11 months ago

      I cannot update to Itax becasue the DOB is wrong, how do i rectify this

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      12 months ago from Nairobi, Kenya

      Hi LEONARD CHEPKWONY, you have to visit your KRA station to have the VAT obligation removed. Go with a letter requesting removal of VAT and another one requesting the removal of accrued penalties. You will be required to have a proof of what you were doing at that time, for instance, if you were in college a certificate for proof so. Lack of that you will be asked to provide a bank statement or Mpesa statement.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      12 months ago from Nairobi, Kenya

      Hello Jason, you can set No for all the three sources of income provided. If you are to choose any, make sure you fill the necessary information.

    • profile image

      Jason 

      12 months ago

      I'm getting stuck at the ipage update window,the obligation and source income tabs are full of places that are n/a yet the site requires me to fill so i end up getting an interim save,how do i fix this?

    • profile image

      LEONARD CHEPKWONY 

      12 months ago

      My kra pin is registered both with income resident and VAT. The intention was to not add VAT AND NOW I CANT upgrade to itax because the system ask me to declare my business in which i do not have. Kindly advice on how to delete VAT in my registration.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      2 years ago from Nairobi, Kenya

      @bonface you do not renew the pin but update. And to update you just have to follow the above procedure and all will be well.

    • profile image

      bonface 

      2 years ago

      i want to renew my kra pin but it's impossible. how do i go about it?

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      2 years ago from Nairobi, Kenya

      @ MANYUA - This means your tax obligation is set to VAT. If it is an individual pin, it should not have the VAT obligation, it should be "income tax individual". However, if you are applying for a company pin, then you need to select a source of income where you will indicate your business details as required.

    • profile image

      MANYUA 

      2 years ago

      AFTER I HAVE FILLED ALL DETAILS WHEN I TRY TO SUBMIT AM GETTING THIS MESSAGE ' please add atleast one record business detail' WHERE AM I SUPPOSED TO ADD?

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      2 years ago from Nairobi, Kenya

      Oscar, you can change your email by logging in to iTax portal then going to basic information tab.

    • profile image

      Oscar 

      2 years ago

      How do I change my email on iTax? i need update to company official email address?

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      2 years ago from Nairobi, Kenya

      @Michael KIguta what kind of problem are you encountering? You can edit details once you have updated into iTax.

    • profile image

      Michael KIguta 

      2 years ago

      I am trying to register for the i Tax certificate and i am unable. Could you please enable the page for editing so that we can fill in the details? Thank you.

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