What Does it Mean if My PayPal Account Access Is Limited?

Updated on April 25, 2016
What Does It Mean If My PayPal Account Access Is Limited?
What Does It Mean If My PayPal Account Access Is Limited?

Without warning PayPal can, and does, place limits or restrictions on accounts. PayPal’s actions are almost always based on sound security-related concerns, meant to protect us.

As frustrating as it is, once you know which area of your account attracted PayPal’s attention, you can easily address the company’s concerns and resolve the problem.

Let's discover exactly what it means if you have limited access to your PayPal and what you can do about it.

What Does It Mean that My PayPal Account Access Is Limited?

If you receive an email (at the email address you registered with PayPal) or get a message on your account saying your access has been “limited,” this means that you're not able to do certain things with your account, such as send money or withdraw your funds.

Rest assured, the limitations can be lifted once you complete a few steps.

Common Reasons Your PayPal Account Is Restricted

There are many reasons why your account may be restricted. Here are some of the most common:

  • You have more than one PayPal account
  • Someone has reported your account as being suspicious
  • You have conducted a transaction with someone who PayPal believes to be suspicious
  • You accidentally clicked on a link in a fake email that you thought was from PayPal
  • PayPal requires further information about you
  • You have not registered a bank account or credit card
  • You received or sent more than $2,000
  • You received money from a country that PayPal has deemed suspicious
  • Your account was hacked
  • Your bank indicates your debit or credit card was used without your knowledge
  • You've been getting a high volume of chargebacks
  • You've violated PayPal terms of use (for example by selling prescription drugs or guns)
  • You recently moved from selling a lower-priced item to a higher-priced one such as jewelry

How Can I Get Full Access Back on My PayPal Account?

In most instances, it is very easy to regain access to your PayPal account. Here are some simple steps that will help you get back to using your account's full functionality:

  1. Log into your PayPal account. From your account summary, at the bottom of the page there should be a section that says "More About Your Account" (beneath "Selling tools").
  2. In this section, you'll see a link to the "Resolution Center." Click on that link, which will take you to a new page where you'll be able to see any outstanding cases with your account that need to be solved.
  3. Click on the outstanding case (or cases), and you will be prompted with suggestions to rectify your specific situation.
  4. Complete the steps the "Resolution Center" directs you to do, which could be providing additional information, adding missing details to your account, or contacting PayPal customer service.

Whatever the cause, these issues are generally rectified within a couple of business days. You can always call PayPal, and if you do get to speak to someone on the phone, your problem could be fixed immediately.

Screenshot of the Resolution Center

This is the Resolution Center. If you have any outstanding cases, you'll see them in the box at the bottom of the screen.
This is the Resolution Center. If you have any outstanding cases, you'll see them in the box at the bottom of the screen.

What Happens if You Thought You Fixed the Problem but Still Have Limited Account Access?

If you have attempted to resolve the problem but find that your account is still limited, check your email in case PayPal has sent you one requesting further information. Also be sure that PayPal emails aren't getting caught in your "Spam" folder.

If nothing else, be sure you have waited at least three business days to give them a chance to review and reply to your initial submission.

You can always contact them via telephone too, by going to the "Contact Us" page located on the bottom of all PayPal pages.

Questions & Answers

    © 2014 WhatDoesItMeanQs


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      • profile image

        Maggie Walters 12 months ago

        I was limited permanently by PayPal with no chance of appeal. I have customers that I have to accept payments from. I kept seeing Auction Essistance come up as a company that can help me get back on, but I am a little reluctant as there is not much information on them.

        Do you have any recommendation if they are good or not?

      • profile image

        Scott 14 months ago

        PayPal is horrible. My account was restricted 3 years ago and I am still locked out and unable to resolve any problem. After calling them several times to resolve the issue they will not even tell me what the issue is.

        I have lost thousands of dollars in lost revenue because of this. It's almost impossible to do business on EBay any longer because most sellers require PayPal payments, and I can no longer accept Payment for anything I sell.

        So, good luck to anyone trying to resolve this issue with PayPal. It's not likely you will.

      • profile image

        ali 21 months ago

        hi may paypal account been limited because I had made too much claim how can I fix it

      • profile image

        Fellow citizen 21 months ago

        Paypal can take you through hell. My account was recently limited and they are not replying my emails. The funny thing is that they allowed me to receive money that I cannot withdraw or refund. I received money from a friend for personal use yet they want every details about the transactions made.

      • profile image

        anonymous 22 months ago

        they recently limited my account after i received some money form my friend. they need explanation of every transaction i have received .

      • profile image

        Tammy 23 months ago

        The reasons PayPal limit me was absolutely insane! They are so general with their reasoning and are near impossible to get help from. They cost me thousands in lost revenue due to that limitation.

        Currently I am working with Auction Essistance to help me get reinstated, but a bit hesistant since PayPal isn't known to budge.

      • profile image

        emma81 3 years ago

        There is so many reasons as to why you could get limited:


      • profile image

        Ricardo 3 years ago