How do I handle employees who constantly complain about their workload?

Answer

You need to engage them to find out why they are complaining about the workload, what barriers are holding them back from completing their duties, etc. Divert the conversation away from their workload and more on how they can manage their duties, what could make it easier, and how they could get their job done. Ask them if their workload were to decrease, would they have another complaint, and then another? It may not even be about the work, it could be some other underlining problem.

The point is, engage the individual, listen to their complaint, try to find a solution without focusing on their complaint directly, and see what happens. If it's a reasonable about of work, tell them. If something can be changed, change it.

Updated on July 11, 2020

Original Article:

15 Tips on Handling Employee Complaints
By David Livermore
working

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