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The Truth About U-Haul Truck Rentals

Bill is a freelance writer who has written for a variety of platforms.

An insider's (my) opinion of U-Haul

An insider's (my) opinion of U-Haul

My Experience With U-Haul

In order to be taken seriously, I need to bring some experience to the table of discussion. I managed an independent U-Haul dealership for four years in Olympia, Washington, so I am intimately familiar with the corporation and how they manage their affairs.

I write this as a way to point out some of the pitfalls that people encounter when dealing with U-Haul. Moving is, at best, a stressful situation, and part of that stress for many people is dealing with U-Haul employees. They can be, on the best of days, a tedious group, and on the worst of days, they can be downright rude and unbending in their rules.

Hopefully, by reading this article, you will be forewarned and better prepared for the moving adventure that lies ahead of you.

U-Haul International: A Little History

U-Haul was started in 1945 by Leonard Shoen and his wife in the town of Ridgefield, Washington. With an investment of $5,000, Shoen began building trailers in his garage and then splitting the rental fees with gas station owners, who then became franchise agents. Today there are over 13,000 U-Haul dealerships in the United States, and the name U-Haul has become synonymous with the truck and trailer rental business.

The Shoen family currently owns about 40% of the company; the rest is part of a conglomerate called AMERICO—they are headquartered in Phoenix, Arizona.

A typical franchise operation

A typical franchise operation

The Fleet

Trucks available for rent range in size from 10’ to 26’; pickup trucks, vans, and trailers of varying sizes are also available. You can also rent two-wheel tow dollies and auto transports to move your passenger vehicles. In addition, most U-Haul centers have storage space available. Storage space is rented weekly or monthly on a first-come, first-served basis.

In the past few years, U-Haul has made a great effort to upgrade its truck fleet. Many newer trucks with little wear and tear are available now, and the fleet is being upgraded continually. In addition, U-Haul has an excellent record regarding road assistance should you have a problem with the truck.

Fleet Availability

Now we get into a tricky area with regards to U-Haul. The U-Haul inventory at any center is divided into “in-town” and “one-way” inventory. Those trucks and trailers designated as “in-town” cannot be rented for a one-way trip, and the opposite is also true. This can be quite infuriating for customers looking to rent, who see quite a few trucks and trailers on the lot, and are told there is nothing available.

At corporate centers, rarely can you rent a truck or trailer for a 24-hour period, although most of the public believes that to be part of the rental agreement. Most corporate centers will rent for blocks of time, either six hours or twelve hours, but you will be charged the 24-hour rate.

Make sure when you are renting that you ask when the equipment is to be returned, and then make darn sure you are not late in returning. Five minutes late means another day of charges to your bill, and all of the arguing in the world won’t change that late fee. Remember, they have your credit card as a rental requirement, and they have the power and the right to tack on charges if you are late.

Having said all that, you are much better off going to an independent franchise agent; oftentimes, you will be able to rent for the entire 24-hour period, especially if you are renting during slow times of the year.

A corporate U-Haul center

A corporate U-Haul center

In-town rate structure for trucks.

Truck sizeCost per day

10' and 14'




24' and 26'


Rate Structure

Now things really get tricky! One-way rates are determined by the availability of equipment in any particular city. For example, if you are renting a truck in Seattle for a one-way trip to Tucson, the rate will be determined by how much equipment is in Tucson at that time, and the rates are constantly changing according to inventory movement. It is entirely possible that it is cheaper to rent a truck from Seattle to Orlando than it is to rent from Seattle to Tucson, a considerably shorter distance.

Armed with this information, it is important to deal only with independent dealers when you need a one-way truck. They have the freedom to do a little “shopping around” for you. What do I mean? Remember, the rate is determined by inventory, and that applies to cities in the same state. It is possible to find different rates for two cities that are fifty miles apart.

Back to the example of Seattle to Tucson; say on the day you make your reservation, that one-way rate is $850. A wise renter would then ask what the one-way fee is from Seattle to Sierra Vista or Green Valley, Arizona, two cities within 50 miles of Tucson. If the one-way fee is $700, then rent the truck for Green Valley, drop it off after unloading in Tucson, and get a ride back to Tucson. Savings…$150!

As unbelievable as that may sound, that is, in fact, the way the rate structure works for U-Haul. Live with it and learn to use it to your advantage.

Truck Inspection

Read this next section carefully! Before you drive your truck out of the U-Haul lot, make sure you walk around the truck and make a note of every single scratch and dent on the truck or trailer. Repeat: every single scratch and dent. There may be quite a few, and it may take you quite a bit of time to do it, but do it for your own peace of mind AND your bank account.

If, when you return the truck or trailer, there is a scratch or dent that was not identified at the time of the rental, you will be charged for the damage. Period! This basic fact is in your rental agreement, and believe me, U-Haul will inspect that truck when it returns, and they will charge you for repairs.

Make sure you check your auto insurance to see if you are covered when you rent a truck or trailer. If you are not, do not leave that rental yard without insurance. It may cost you $15 for a day rental or $100 for a one-way, but it is worth it for your peace of mind. U-Haul Corporation has no sense of humor when it comes to damage incurred on their equipment.

Fill ‘Er Up!

You, the renter, are responsible for the gasoline you use while you are renting. You are required to return the truck with the same amount of gasoline that it had when it left the U-Haul lot. U-Haul employees check this closely, and if you are short, they will charge you greatly to replace the missing gasoline. They will not only charge you for the gasoline, but they will also charge you for labor fees to have it fueled, so make sure you do not skimp on this requirement.

Compare With Other Dealers

Always get a price quote from U-Haul, and then turn right around and get a price quote from another U-Haul dealership. You just might be pleasantly surprised!

Also, keep in mind that there are other truck rental companies available to you. Budget, Penske, and Ryder are just three of the alternatives you should check. Here is a bonus tip: Once you get a quote from one of the “other guys,” take your quote to U-Haul and see if they will do better. U-Haul is a business; they face competition just like any other business, and they have been known to meet or beat a quote by another competitor. It is well worth your time to shop around.

Before You Rent

It is important to repeat that you, the customer, are much better off dealing with an independent U-Haul dealer rather than a corporate store. Rules are inflexible with corporate U-Haul; you have a much better chance of being treated well by an independent dealer.

Customer satisfaction is not high on the priority list at U-Haul, especially during peak rental periods like the summer months. It is an attitude that filters down from the corporate offices in Arizona and infiltrates each individual corporate center around the country. With that in mind, make sure that you take the precautions outlined in this article, and you protect yourself by following the suggestions I have given you. It just might save you hundreds of dollars the next time you need to rent a truck!

How Do You Rate This Company

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Questions & Answers

Question: Our storage unit business is considering being a haul dealer, can you negotiate their rates in the contract before you sign the dealer contract?

Answer: No, there is no negotiating with U-Haul about rates.

Question: Does the business have to arrange maintenance on the rental equipment?

Answer: Yes they do. All UHaul trucks undergo regular maintenance at the corporate site.

Question: How old is the average truck?

Answer: Probably about five years old.

Question: What will happen if you lose the rental agreement?

Answer: UHaul will have it in their computer

Question: How often are trucks maintained (i.e. tune-ups, oil changes, checking fluids including break)? We are traveling up and down some steep roads.

Answer: It's about every 5,000 miles.

Question: Does U-Haul charge more if your renting has a business compared to renting as an individual?

Answer: Not that I know of. They never did in the past.

Question: What happens if you have an accident in a UHaul truck?

Answer: UHaul carries insurance on their trucks, though personal injury would be up to your insurance to cover.


Bill Holland (author) from Olympia, WA on October 16, 2019:

Thanks for your input, Brittany!

Bill Holland (author) from Olympia, WA on August 17, 2018:

Tommy, that's a new rule since I was with UHaul. I'm not sure of the answer, tell the truth.

Tommy on August 16, 2018:

Why is it that with the pickup truck weekly rental you have to use the entire 750 miles or you will be charged?

Bill Holland (author) from Olympia, WA on August 14, 2018:

My pleasure Rea! Thank you!

Bill Holland (author) from Olympia, WA on July 03, 2018:

Well I'll buy you lunch if you decide on Washington, Alyssa!

Alyssa from Ohio on July 02, 2018:

My pick is always Hawaii, but I don't think that's going to happen anytime in the next two decades. Haha! We've considered Oregon, Washington, Arizona, Georgia, Texas, Louisiana, North Carolina, South Carolina, Maine, West Virginia, and Virginia. It isn't something we are aggressively seeking out, but it is an option that we continue to explore every few months or so. You never know what the future might hold. :)

Bill Holland (author) from Olympia, WA on July 02, 2018:

You are very welcome, Alyssa! Thanks for commenting. Where would you move to?

Alyssa from Ohio on July 02, 2018:

This was a very informative article! We've always been fortunate in having a truck to move, but our last time moving we had to load up our car and had a friend with a truck and trailer help us for the 3 hour trip. Because I've managed to open my husband up to the possibility of moving out of state, we might have to utilize UHaul in the future. This was valuable information. I'm bookmarking this article for potential future reference. Thank you!

Bill Holland (author) from Olympia, WA on May 22, 2018:

Thanks for sharing, James! Good job!

Bill Holland (author) from Olympia, WA on November 21, 2017:

Bob, my initial answer is no, they can't. Once they have checked you in with an inspection, and signed that inspection sheet, you are off the hook for any damages.

Bob on November 21, 2017:

I returned the uhaul the guy went out to check it came back and processed my final bill. I was charged for rental and mileage. Later that day they call and say the rim on the tire was damaged.. seriously? Can they do that? I didn't damage the rim and if I did why didn't they mention this while I was there dropping it off? Can they blame me like this?

Bill Holland (author) from Olympia, WA on October 17, 2017:

Kari, thanks! About the only way to tell is the will say UHaul Center and the rest won't.

Kari Poulsen from Ohio on October 16, 2017:

This is great advice. One question, how do you tell independent dealers from corporate?

Bill Holland (author) from Olympia, WA on October 16, 2017:

Thanks for your comment, Nikki!

Nikki on October 15, 2017:

Your prices for trucks are incorrect. A 10 ft truck is 19.95 a day

15 ft truck 29.95

17 ft truck 29.95

20 ft truck 39.95

26 ft truck 39.95.

It must have been a while for you in the uhaul world. I have run my independent location for over 5 years and it it not as bad as your article makes it seem.

Bill Holland (author) from Olympia, WA on July 25, 2017:

Curt, it has happened. I would not say it is common. Be on the safe side and park as closely to the main lobby as possible. That's really all you can do but no, theft of the trucks is not common.

curt1015 on July 24, 2017:

Bill, do you know how common Uhaul truck theft is? Is having a Uhaul in a hotel parking lot something to be overly concerned about?

Bill Holland (author) from Olympia, WA on June 11, 2017:

Well, C Groenevelt, that sucks. Good luck with that refund. I have my doubts whether you'll get it, but good luck.

C Groenevelt on June 11, 2017:

I would add that I didn't appreciate it when gas level indicated full, but when I filled it up, it went quite a ways past the F. If U Haul does this on all rentals (obtains more gas upon return then the vehicle had upon rental), it would save a significant amount over the course of the year. Also, the AC didn't work, it was equipped with AC, just didn't work on a 90° day. I have a requested a partial refund on my in-town rental.

Bill Holland (author) from Olympia, WA on June 08, 2017:

Rod, I wish I did but no, I have not heard what that would be. It seems that UHaul would have that percentage....whether it is accurate or not, I can't tell you. Sorry....good luck!

Rod on June 07, 2017:

Hi Bill, I have a storage business and looking at the option of becoming a u-haul dealer, hoping to gain storage customers from the U-Haul rental customers. Do you have any insights on the approx. number of U-Haul customers that take a storage unit before/after they are finished with U-Haul? Thanks in advance for your insights.

Bill Holland (author) from Olympia, WA on May 03, 2017:

Amber, I would sure contact a lawyer and find out your options....UHaul won't do anything until they know you are serious. Good luck!

Amberbullet on May 02, 2017:

I am wondering if someone of your expertise can advise. Long story short: Uhaul dealer attached trailer to my suv and didn't tighten the coupler onto the ball. The trailer detached from my vehicle on the highway 30 minutes later. I barely kept control and it's a miracle no accident occurred. Additionally, the trailer was found to have corroded wires resulting in no trailer lights. Can I sue? This almost cost my life. Thank you!!

Bill Holland (author) from Olympia, WA on March 03, 2017:

Good to know, Miguel...thanks for the update!

Miguel Cedron-Ron on March 03, 2017:

I'm currently a U-Haul dealer. Most of the information provided is accurate but OW truck can be rented for IT moves, dependent on availability.

Bill Holland (author) from Olympia, WA on January 09, 2017:

I'm sorry to hear that, Dee, but not surprised. I found corporate employees and management the same, as though they had a chip on their shoulders. We managed to succeed despite the problems, but it was not easy. Best wishes to you.

Dee on January 09, 2017:

I just started out as an uhaul dealer at my business and it has been all around bad, no one can give me a document that shows what commissions are paid, the local "traffic" office could use some Customer service training and even their corporate office referred me to search the FAQ section for info on what commissions are paid as opposed to them offering the information on a document for easy reference. Ive noticed that many of the people that work for uhaul corporate just seem to have a chip on their shoulder, this is really a hard pill for me to swallow since we pride ourselves on treating customers and well, other human beings, with respect. I don't see the uhaul business being a lasting fixture in our business..

Bill Holland (author) from Olympia, WA on November 05, 2016:

Suezee, if the rules are the same as they once were, UHaul won't let you do that. If, somehow, you can do it, you are going to pay major mileage fees on it, but I really don't think you can do that. Sorry, but you're stuck with the $1500. Check out other cities that are reasonably close to your destination. You might find lower one-way fees that way.

Suezee on November 04, 2016:

Is it possible to drive a Uhaul to another state for a round trip load? I have things in storage I need to go and get, but I need to save some money. People are telling me to rent a local truck and just drive it the 750 miles and bring my stuff back. A one way truck, on the other hand, seems to be around $1500. Way too much for me. What do I do?

Bill Holland (author) from Olympia, WA on November 03, 2016:

No, Guido, I haven't run across that situation. Maybe some of the larger Centers have had that happen, but in four years I never saw it.

Guido Pena on November 03, 2016:

Bill have you seen any situations in which there is a discrepancy with the miles driven by the renter and what the odometer shows? Thanks!

Bill Holland (author) from Olympia, WA on October 01, 2016:

Without a doubt call the police, Amy! Then call UHaul and tell them immediately.

Amy Wheeler on October 01, 2016:

I have a question; this may seem like a crazy question, but I have to ask because I live in a huge city with a large crime rate. My question is; what happens when the Uhaul Van that has full coverage mind you.. Gets stolen. Luckily, we got all of our belongings out into our new home in South Carolina from New York, but returning the Uhaul.. We were saying our last goodbyes to our old apartment and all our memories.. But closing the door to leave we realize the Uhaul van was GONE! Stolen! The took the plate off, and a took the few things we had left like our bathroom tolietries. .. The van's been stolen! I don't know what to do! I'm scared I'm going to get in trouble because I only rented for a few weeks and its a day after. Should I call the police? Someone help?!

Bill Holland (author) from Olympia, WA on September 17, 2016:

Well I appreciate you sharing with us, King Illustration! Thank you!

Bill Holland (author) from Olympia, WA on August 28, 2016:

Hart, it's not California per se as much as it is the fact that there are a lot of trucks ending up in California and that means supply and demand kicks in....since they have such a huge inventory in California they can charge whatever they want because they don't really care if they get more trucks to California. It's a win-win situation for them.

Have a safe trip and thanks for the comment/read.

Hart James on August 28, 2016:

Great article. Thank you. I am actually moving back to Olympia, Wa. I have used the Haul It there. I thought they were very good. question...taking a Haul it from Olympia to Ft Bragg, Ca was about $500. Taking a U Haul It from Ft Bragg/Ukiah/or Santa Rosa, Ca is about $1100! Is it just California? As California has some very tricky ways of getting more money. Or can I get around this. I see that coming from Olympia to this area in Ca is still about $500. Any ideas/suggestions? Thank you!

Bill Holland (author) from Olympia, WA on August 21, 2016:

Thank you Michelle! I love the respectful way you disagreed. Truly! I really appreciate that and I appreciate your views on this.

Michelle on August 20, 2016:

I would just like to say that I completely agree with an above comment. Your MCO ran things WaaaY different then mine. I am a general manager for a corporate location. We have 2 complete different views, lol, but that's ok.

I earned my position by my hard work & customer service skills. My MCO recognized that & I was given a brand new store to run with 563 storage units! My number one priority is customer service. That's satisfying the customer from the beginning to end. I do everything to work FOR my customers.

The only time a customer can not get a 24 hour rental is the extreme busy seasons, such as college kids moving. That is because we're trying to accommodate all the families moving; this summer we were short on equipment due to high demands; its heartbreaking to see a family in need and not be able to help right then.

We are very clear in how the pricing works;giving an estimated total based on mileage used. We even breakdown the fuel, how to get back to exact mark by the gallon, so u don't waste your money in gas. And I'm sure you will be glad to hear we do now match competitor rates, with ease and without a phone call! And like one stated above, the computer automatically tells us if there is a cheaper rate with a different drop off. Sometimes we even offer a discount to drop off in a Hot Destination!

I'm sorry you feel this way about UHaul, I have had an opposite experience, and love the company I work for! Unfortunately my experience with dealers is more like yours towards us corporate stores! Yes i have experience working with dealers as well, i worked in the traffic department at one point. I feel that dealers don't care as much as an actual uhaul does. They care more about their own business, and enjoy the commissions from rental income. Trucks are usually dirty and just generally are not taken care of. Luckily the dealers are monitored by corporate and have an AFM to report too, who makes sure things are ran correctly. In fact if wasn't for corporate or the corporate side such as the traffic department and MCO; dealers might not be as successful, considering they don't even have to make their own reservations, they're all just given to you! If you are a good dealer then you will earn repeat customers the same as I; excellent customer service.

Sounds to me like the MCO might need looked at! I know here in the Kansas City region, you will get the best customer service at any of our corporate stores!! My MCO is the best!!

Bill Holland (author) from Olympia, WA on March 28, 2016:

Marlene, I'm so glad you found it helpful. Make a few calls, test the waters, get quotes.....and then get new quotes a week or so before you are scheduled to leave. You just might find a better bargain later in the game. :)

Marlene Bertrand from USA on March 28, 2016:

My house is on the market and if all goes well, I will be entertaining offers and selling soon. It's time to look into moving trucks so this hub is very timely for me. I found some very useful information here, especially the tip about one-way rentals and how it makes sense to see how much it would cost to deliver the vehicle to one location versus another location.

Bill Holland (author) from Olympia, WA on January 25, 2016:

Jeff on January 24, 2016:

Billy do you have an email address I can contact you at?


Bill Holland (author) from Olympia, WA on January 18, 2016:

Marc, I hear you and I agree. Best wishes, and thanks for sharing your thoughts.

Marc Goodin from Connecticut - Florida - Canada on January 18, 2016:

As a self storage owner I have found it hard to make money as a Uhaul dealer and even harder to delight our customers with UHaul.

Bill Holland (author) from Olympia, WA on December 05, 2014:

Thanks CCross. I appreciate the information and the way you presented it. I do think the MCO here is run differently, but some policies may have changed since this was written. Anyway, good to have the accurate info, so I thank you.

CCross on December 05, 2014:

Billybuc, some of your information is accurate while some of it is not. I am and have been an independent dealer for Uhaul for quite sometime and would like to point out some of your errors. While it is true that you will generally get treated better by Uhaul Dealers rather than corporate centers it is not accurate to say that the one way fleet cannot be used for in town rentals. It is accurate that in town equipment is generally only for in town use but that is a measure meant to protect renters. Older equipment that exceeds certain age or mileage limits is placed into this in town (rotational) fleet. It is not used for one way rentals to ensure the best possible reliability for the renters. The one way fleet however is used on a daily basis for local rentals. If the equipment is not already reserved it can be used local as much as possible. It would make no sense to turn away ten rentals for a day or two each and let the truck sit there for a month because there were no one way rentals. If it doesn't move it doesn't generate revenue. Damage, yes Uhual will collect for damage but what they charge is actually very very fair and in some cases from my experience not even what they should be charging. So if you are going on a one way rental your equipment will be very reliable in general and will be part of the newer fleet. It is not necessary to call multiple dealers and check rates. Uhauls system will automatically tell the staff checking you out if there is a cheaper rate by dropping off in a different location, and the staff will offer that to you the renter and let you make the choice. Finally Uhaul does not match rates at the center or dealer location, if you want to try for a lower rate you must call UHauls traffic department. The will do it on some instances but not very often and the reason why is Uhaul does not guarantee the lowest rate the guarantee the lowest cost overall. There are a lot of things you must consider to determine total cost. Late, that's a good one. The only time I have seen a center even get stiff on being an hour late or so is if being late impacted another rental. An on the 24 hour rental thing, yes they will always try to minimize your rental time because the more rentals the equipment goes on the better it is for the company however, even a center will give you the 24 hours at the same one day rate if you tell them you need it for 24 hours, never seen any argument there. Im not saying your lying in any way, only that perhaps things have changes since you were involved. Or maybe your MCO was run differently than mine here in Utah.

Bill Holland (author) from Olympia, WA on November 17, 2014:

You are very welcome, Aaron. Good luck and have a safe trip.

Aaron on November 17, 2014:

Great. Thank you for your help!

Bill Holland (author) from Olympia, WA on November 17, 2014:

Aaron, all you can do is request one...if you can't get a guarantee then call a different place until you do get that guarantee. It shouldn't be a problem during the winter months. UHaul needs the business during the winter, and they'll find a truck with low miles so they don't lose that business.

Aaron on November 17, 2014:

Is there a way for me to ensure that I get a newer truck?

Bill Holland (author) from Olympia, WA on November 17, 2014:

Aaron, the newer ones handle fine, but make sure you get a new truck. There are still some older trucks being rented and they will struggle in the mountains.

Aaron on November 17, 2014:

We're moving to Steamboat Springs soon and were considering renting the 26 footer. How do they handle in the mountains?

Bill Holland (author) from Olympia, WA on September 06, 2014:

You are very welcome, Jeannie. I feel safe in saying I'll never move out of state again. Thanks for the visit.

Jeannie Marie from Baltimore, MD on September 06, 2014:

This hub includes even more reasons why I hate moving. I think next time I move, I will pay professional movers with their own truck. Thanks for sharing your knowledge with us!

Bill Holland (author) from Olympia, WA on January 09, 2014:

Jeff, it depends on the state. In Washington yes.

Jeff on January 09, 2014:

When you were a local Uhaul dealer, did you have to collect and pay sales tax?

Bill Holland (author) from Olympia, WA on November 18, 2012:

Thank you mdalaminkhaky!

mdalaminkhaky on November 18, 2012:

thanks i see your 3 photo best.

Bill Holland (author) from Olympia, WA on November 18, 2012:

Alex, there are a great many out there who have had similar experiences. We had a great business built upon the people who would never return to the corporate store. LOL Their poor customer relations was our key to success.

Thank you my friend; have a great Sunday!

SilverGenes on November 18, 2012:

Your article really shows both sides of this company and what to watch for before renting. Excellent job, Bill! I guess I was dealing with the wrong side of UHaul but after my pod was MIA from June to September and then they refused to deliver to the agreed up destination, I started looking for alternatives. I found a moving company that did all the loading and unloading directly to my home for less money and without a 15 hour trip through the mountains. But I digress... I agree about the small dealers. I'd used UHaul many times in the past and had really good service (except for that one occasion when it felt like we were walking into the parlour of the Texas Chainsaw Massacre family). Unfortunately for the good guys, this last experience was so horrendous that I'd choose just about any other company in future.

Bill Holland (author) from Olympia, WA on November 16, 2012:

Sha, that's the way we treated customers in our independent franchise; it's not unusual at all. However, if you tell me that happened at a UHaul corporate center I'll tell you that you are one of the very lucky ones, and to be very thankful. :)

Thanks as always my dear; I hope you are having a great evening.

love as always,


Shauna L Bowling from Central Florida on November 16, 2012:

Bill, I rented a U-Haul truck to move myself from by boyfriend's house back to mine this past July. I must say, it was a good experience. The woman who rented me the truck showed me the gas gauge and warned me not to fill more than I used, or I'd be throwing money away. She exended my return time so as to avoid additional costs on my part and took me around the truck, marking off damage that wasn't already marked. Maybe it's because she was a single mom, I don't know. All I know is they were there when I needed them and didn't play any games.

Bill Holland (author) from Olympia, WA on November 15, 2012:

Well shoot, Sweetie, I didn't want to make you sad. :) Thank you for the visit and I appreciate your comment.

SweetiePie from Southern California, USA on November 15, 2012:

Your hub reminded me of his really nice Uhaul rental dealer, who also owned a local market. I took my niece down there a few time to by snacks, but it is sad because this man has since past away. I did not know him that well, but my friend that I went to school with considered him a close friend, and a fixture of their mountain community.

Bill Holland (author) from Olympia, WA on November 09, 2012:

K9, you beat me; I was just about to read your new hub. Thank you my friend; if you got some useful information out of this then great!

Have a great weekend!


India Arnold from Northern, California on November 09, 2012:

A fantastic review from an insider! I imagine just about every person has (or will have) a UHaul truck rental experience at some point in life. Your knowledge and insight is a very helpful read. Great advice, sir. Thanks Billy! Up for sure!!


Bill Holland (author) from Olympia, WA on November 09, 2012:

MJ, I am quite certain I won't be working for UHaul in the near future. :) Thank you my friend, for the kind words. I hope you write a hub about that French adventure some day. I have no doubt many would find it amusing. In fact, I'm looking forward to hearing about it.

mjkearn on November 09, 2012:

Hi Billy

Don't think this style of job application is going to get you back with U-Haul.

Always great to get the suss on a company from an insider. It's frustrating when companies get bigger they seem to get up their own rear end and forget the folk that got them there.

I've had some unreal car hire adventures resulting in getting arrested in Framce for travelling 200 feet from the hire centre in Switzerland to my hotel in France. You could literally see one from the other. Having a little French and calling the cops morons in their own language didn't help at first, but being in the days when splashing the cash worked well we all left great buddies.

The rates example you quoted for the one way trip really do seem bizarre and great job for showing how to save a very tidy sum.

Another great hub from a great man and fab hubber. Voted up, ticked and shared.


Bill Holland (author) from Olympia, WA on November 08, 2012:

Shemiahl, LOL for sure! Thank you for the visit.

shemiahl from Arkansas on November 07, 2012:

U-haul more like We-Rip U off.

Bill Holland (author) from Olympia, WA on November 07, 2012:

Paula, I was thinking the same thing and I only have one son....but the number of times I have used this company for my own needs would keep them in business for quite some time.

Thank you my always!

Suzie from Carson City on November 07, 2012: lengthy comment, for a change. (shock).....I am sure I have put some "U-Haul" children through college. I shudder to add op my U-haul expenses over my adult life of gypsy living!!!!..............UP+++

Bill Holland (author) from Olympia, WA on November 07, 2012:

Denise, I can only imagine what a trip out of Alaska would be like; sounds like a future hub for you. :)

Thank you Denise!

Bill Holland (author) from Olympia, WA on November 07, 2012:

Faith, life does more on for sure, with or without our permission. :) Thank you my dear and I'm glad you have had good experiences with UHaul. As for your grandchildren, that would indeed be sad for you. :)

Blessings to you my dear,


Denise Handlon from North Carolina on November 06, 2012:

Bill, this is a wonderfully laid out hub with a ton of useful info. I have used U-Haul and probably only used a competitor once. Since I moved no less than 7 times that makes me a satisfied customer. Remind me to tell you about my adventure driving a U Haul truck out of Alaska and to California with my Sunfire in tow on a flatbed. :) Rated up/U/I

Faith Reaper from southern USA on November 06, 2012:

Hi Bill,

We have rented U-Haul a good bit to help our children move, and then on our last move to the small town, we used a U-Haul and did it all ourselves. We were happy with it. My son was just offered a job in Tenn., near Nashville, so if he takes it, I expect we will be renting another U-Haul. The only upsetting thing is that would mean my grandchildren will be moving far away, and I won't be able to see them as much . . . life moves on (no pun).

Excellent review.

Blessings. In His Love, Faith Reaper

Bill Holland (author) from Olympia, WA on November 06, 2012:

Dianna, I took one of those big trucks across country, from Washington to Vermont....twice....and it was an adventure for sure. :) Thank you my friend.

Dianna Mendez on November 06, 2012:

We rented a UHaul years ago to move from one home to another and we found the service adequate. I kind of liked driving the big truck, it was a feeling of adventure! I can't imagine what it costs today to fill 'er up. Great post, well written and very detailed on the pros and cons of UHaul rental.

Bill Holland (author) from Olympia, WA on November 06, 2012:

Glimmer, there are many, many horror stories like yours. I heard of one family that broke down five times moving from Louisiana to Seattle....five different breakdowns, tows, and waiting for repairs. Unbelievable that they charged you for being late, but it does not surprise me.

Thank you for sharing that experience; you did a great job of underlining my points.

Claudia Porter on November 06, 2012:

I have to honestly say the I rented a truck from UHaul many years ago. The transmission broke halfway thru my journey which meant that when I returned it I was late and as you noted, if you are late, they charge you so I spent a long time fighting that extra charge. It also took forever to get a tow and a replacement truck. I really did not have a good experience. I'm glad they are updating their fleet. I think that part of my issue was that the office I rented from was not very well run!

Bill Holland (author) from Olympia, WA on November 06, 2012:

Rich, yours is not an isolated story I'm sad to say. Glad you made it and you're not still out on the freeway somewhere. :) Thanks buddy!

Bill Holland (author) from Olympia, WA on November 06, 2012:

Martin, great point! :) Thank you Sir!

Rich from Kentucky on November 06, 2012:

Bill, My I dealt with U-Haul twice. One moving to the South in '78, and once moving back to the North in '92. Seems like the prices doubled for about the same distance over that time. Also, the second trip was a nightmare as the truck barely had enough power to come up interstate 65 in Tennessee. I remember semi's with flashers on passing me as I squeaked over the hills at about 15 mph. Swore I'd never use them again after that. Interesting info, my friend!

Martin Kloess from San Francisco on November 05, 2012:

Plus... at SF's U-Hail. help is available outside gate (migrant workers).

Bill Holland (author) from Olympia, WA on November 05, 2012:

Ruchira, I am just a man who has lived a long time....and a man who gets bored and restless if on a job too long. :)

Thank you as always my friend! Wishing you peace and happiness, today and always.


Ruchira from United States on November 05, 2012:

Great review, bill.

I have used U haul and would give my two thumbs up for their policies and services and flexibility.

Awesome review and you sure are a man of many professions, my friend. Versatile indeed :)

Bill Holland (author) from Olympia, WA on November 05, 2012:

Suhail, I'm glad you were treated well and yes, it must have been an independent dealer. You don't get that kind of service at a center. Thank you!

Bill Holland (author) from Olympia, WA on November 05, 2012:

Thanks Jordan; it's always nice to see you pop up on the reader board. :)

Bill Holland (author) from Olympia, WA on November 05, 2012:

Ruby, my one and only attempt at the current contest. I just don't enjoy doing these hubs, but I thought I would try just one and see what happens. Thank you my friend; yes, stay away from UHaul if possible.

Bill Holland (author) from Olympia, WA on November 05, 2012:

Hey Beckie, what a lovely surprise on this Election Eve! You are right, of course; it is a testament to the state of our economy, and I pray not too many people will need this information. Thank you dear lady and rest well tonight.


Suhail Zubaid aka Clark Kent from Mississauga, ON on November 05, 2012:

Very informative hub. I have rented UHaul truck for 6 hours and I now think it must have been an independent dealership in Brampton, Ontario, Canada. The service was very good. Thy guy on inspection walked me through each and every scratch and they were not fussy about time. But I am sure a crook could have taken me on a jolly nice ride because I lacked valuable piece of information that is there in your hub.

Jordanwalker39 from NC on November 05, 2012:

Thanks for all the UHaul information it is very informative and interesting. voted up.

Ruby Jean Richert from Southern Illinois on November 05, 2012:

After reading this, i don't think i would use UHaul. Seems like it's a little one-sided. Good to know the facts you've given. I'm sure it will be helpful to those who will be using their service. Voted up and useful.

Shining Irish Eyes from Upstate, New York on November 05, 2012:

Billy - This informative Hub will come in handy to many who are moving due to employment issues as well as housing affordability. I consider myself fortunate. When I needed a mover, I hired a good friend of my brothers who was professional, cheap and personable.

It's a sad reflection of the current crisis in our country today but hubs like this will help considerably.

Blessings XO

Bill Holland (author) from Olympia, WA on November 05, 2012:

Baking, there is no doubt about it; most people are not aware of what expenses and penalties await them. Thanks for adding to the discussion.

bakingbread-101 on November 05, 2012:

The $19.95 ends up being closer to $88 by the time you pay for everything else such as insurance, mileage, etc. Definitely make sure you know when to return the truck. Uhaul sent the police to one guy's place for the "stolen vehicle" because he misunderstood the return time/day.

Bill Holland (author) from Olympia, WA on November 05, 2012:

Bill, I'm glad you had a positive experience with them; most people do as long as they don't deal with a corporate center. Thank you my friend, and best of luck in a few weeks.

Bill De Giulio from Massachusetts on November 05, 2012:

Hi Bill. Funny you should write about U-haul as I just used a U-haul rental truck a few weeks ago. I did go through an independent dealer and had no problems but the truck was very old and had over 165K miles on it. Luckily I was renting just for the day and only traveled about 30 miles total but I would not have wanted to take that truck any great distance. As far as the customer service they were very good. They did inspect the truck when I returned it and I had no problems. I will need to rent another truck in a few week so I will definitely give this a re-read. For the $15 I did take the insurance and it seems like a no brainer for the minimal fee.

Great job. Very timely for me.

Bill Holland (author) from Olympia, WA on November 05, 2012:

Mary, I'll keep speaking; not sure anyone could shut me up. :) Sheez, 45 years in the same house. You are killing UHaul's profits. :)

Thank you Mary!

Bill Holland (author) from Olympia, WA on November 05, 2012:

Michele, I consider that a great compliment. Thank you so much! I am growing as a writer; I just hope I'm growing in the right direction. :)