The Apple iTunes 866-712-7753 Scam

Updated on May 1, 2020
perrya profile image

Perry has been a technical writer for over 10 years for biotech and I.T. firms. He loves to write.

If you see a charge from "APL*ITUNES.COM/BILL 866-712-7753 CA" on your credit card bill, you've been scammed.
If you see a charge from "APL*ITUNES.COM/BILL 866-712-7753 CA" on your credit card bill, you've been scammed. | Source

Strange Charge From iTunes on Your Credit Card Bill?

After seeing "APL*ITUNES.COM/BILL 866-712-7753 CA" on my credit card bill for many months, I finally got curious. The amount was always $2.99. Initially, I thought it was simply the result of my daughter quietly buying more tunes. When I asked her if she had been downloading songs, however, she didn't know what I was talking about. Red alert!

My Initial Reaction

That got me curious. I called the phone number that was included in the charge (866-712-7753) and reached a recording that simply said "call Apple" before the line went dead. After doing some research online, I came to the conclusion that my card had been compromised. I assumed that someone or some entity had created an iTunes account and used my card number to make purchases. But how did this fraud occur?

What Was Actually Happening

As it turns out, these charges were not actually coming from Apple as I had initially thought. Instead, someone was making fraudulent charges using my card number and misleading me by somehow having the charges come from "APL*ITUNES.COM/BILL 866-712-7753 CA" on my bill. The number listed in the charge is not associated with Apple in any way. This entity has been defrauding many iTunes customers since at least 2014.

APL*ITUNES.COM/BILL 866-712-7753 CA

If you see a charge from the above source on your credit card bill, be aware that this is actually a fraudulent charge that is not coming from Apple. The phone number listed is not associated with the company.

The Scope of the Fraud and How it Works

While many victims notice just a small charge, like $0.99 (the typical cost of a single song download on iTunes), others have noticed purchases of several hundred dollars. The smaller amount is likely a test by the perpetrator used to gauge whether the charge is noticed, reported, and subsequently rejected. If not, another test is conducted, this one usually under $5.00. If this amount is not noticed by the victim, the perpetrator may then zap them for several hundreds of dollars. This has happened to many iTunes customers.

What You Can Do About It

Apple is aware of this scam. You can contact iTunes customer service about it and they may refund the amount, assuming you actually talk to someone. Failing this, the best thing to do is to contact the issuer of your credit card, report the fraudulent charges, close the card, and request a new one with a new card number. Your financial institution will usually remove the fraudulent charges from your account if you report them within 30 days.

Good Luck!

I had been donating $2.99 to this person or entity for over a year! Thank goodness I was never bilked for more like others have been.

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

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    • perrya profile imageAUTHOR

      perrya 

      2 days ago

      While anything IS possible, I doubt that the phone is legit and actually talking with anyone at Apple is near impossible. Just close the credit card used, contact them and block further charges.

    • profile image

      MrLeslie 

      4 days ago

      You can safely ignore claims by Perrya that the number is fake. In fact, it is the legitimate number for Apple iTunes. If you have an iPhone, iPad or other Apple device, you have an Apple ID and a default billing card. There's a very good chance you are being billed for some subscription you signed up for and forgotten about.

      Call Apple iTunes and verify your account. If you are sure you have never registered this card with Apple, contact your card issuer. It's likely they will send you a new card with a different number.

    • profile image

      David 

      2 weeks ago

      I just got hit with 600+ dollars from this. I don't even have an apple account! Ive already talked things over with my bank, got the card cancelled and had a new one issued, but the charges are still there. I use my card to insure my car but now i cant do that!

    • profile image

      SONYA TALBERT 

      4 weeks ago

      just got me for my daughters child support $200.00 and i can't get it back

    • profile image

      Adilene 

      2 months ago

      I want my money back and i got that message

    • perrya profile imageAUTHOR

      perrya 

      3 months ago

      Agreed!

    • profile image

      howe joseph 

      3 months ago

      I got scammed for 50.00 dollars, but my bank called me to verify and stopped payment. I had to get replacement cards. The sad part is these cyber criminals will not get caught and if they do, they won't get nearly enough time behind bars if at all.

    • profile image

      Not thrilled 

      3 months ago

      This has happened to me as well! How is this going completely undetected by these financial institutions?!?!

    • perrya profile imageAUTHOR

      perrya 

      4 months ago

      In any language, it is and remains a scam

    • perrya profile imageAUTHOR

      perrya 

      5 months ago

      It was good thing you checked. I am not sure why this sort of scam cannot be shutdown, but it does happen!

    • profile image

      VILANG76 

      5 months ago

      I just logged onto my bank and in the last 3 days I ranked up almost $200in charges and non of them are showing up under my purchases. I contacted apple support and they kept asking me if someone has access to my card or apple id and I kept repeating myself saying no. Finally the person I spoke to submitted a request for me to be refunded

      03/03 - $59.97

      03/04 - $19.98

      03/05 - $39.96

      03/05 - $19.96

      03/06 - $29.97

      To be post on 03/09 - $39.96

      Non of which are showing up under recent purchases, the memo states record Shops / Music / and I have a $9.99 monthly subscription to Itunes Music so I should not be getting any additional charges

    • perrya profile imageAUTHOR

      perrya 

      6 months ago

      Goof luck on that refund...

    • profile image

      CurrieDM 

      6 months ago

      I've assumed for years that all the iTunes charges on my card were due to me having the primary payment on my family's iTunes account. Now, looking at this and having spoken to my family, I'm realizing that I've been hit for about $600 just in the past year. I feel so stupid, but when it's spread out and you're on a family account, it's easy to think maybe it's normal and your dumb little brother just owes you money for in app purchases. Praying I can get these charges refunded, it feels absolutely awful.

    • profile image

      Bobsjr 

      7 months ago

      Citi told me that when you get a new card, unless you tell them not to carry over recurring vendors, they’ll honor the charges on a new card. They also told me my charges (4 recurring per month) showed coming from me. They made me wonder if having the card on Apple Pay was involved. I requested that no authorized vendors be carried over to the new card; better to call them individually. Reversing about $100 total!

    • profile image

      Thehansauce 

      7 months ago

      I checked on my end and the link says APPLE for me so maybe that is there to throw you off

    • profile image

      Chris 

      8 months ago

      Same thing I discovered was a scam. I have a prepaid credit card I use only for online purchases. I noticed this same as you posted above. I got hit 5 times in 2 weeks. My card is now closed

    • profile image

      David Ellis 

      8 months ago

      I had exactly the same question. My credit card has been charged .99 per month for a few years.

      On my credit card website I was able to select the transaction and then view the receipt. It us for my wife's monthly 50G cloud storage.

    • perrya profile imageAUTHOR

      perrya 

      9 months ago

      Lucky you!

    • profile image

      Corene 

      9 months ago

      I use it to buy tokens and it comes up E.com/866-712-7753 CA US. It's accurate to what I just purchased from the app. Never had an issue of charges being fraudulent. Just my experience though. Threw me off because it didn't say name of actual app I purchased through so it looked generic. Sorry to hear all these other stories though.

    • perrya profile imageAUTHOR

      perrya 

      10 months ago

      There does not seem to be a solution

    • profile image

      lynne 

      10 months ago

      I've had several different debit and credit cards charged to this scam. Finally removed the last card number from my payment information and shut down my apple music account. However, my son's debit card has been also compromised by this same scammer phone number and his is a brand new debit card! After he activated it, those charges showed up a few days later. The only thing he's done online since the new card was activated was pay somebody through Facebook. That's the only thing I can think of that had it get compromised. What's really irritating and absolutely unbelievable is I've seen comments about this fraud phone number (866-712-7753) going back 10 years!!! And nobody's done anything about it?!?@!

    • profile image

      TDel 

      11 months ago

      You can check your purchase history by going to iTunes.com/bill which will open your iTunes account and show you what each charge is for. The $2.99 monthly fees are usually associated with the iCloud storage plan.

    • perrya profile imageAUTHOR

      perrya 

      11 months ago

      Good luck, as I have said, the only way to avoid it is to close your account.

    • profile image

      Amy 

      11 months ago

      I just realized this is happening to me & found this page trying to see what’s going on. I’ve already talked to PayPal and after talking to Apple the girl said I would need to talk to a different security section.

    • perrya profile imageAUTHOR

      perrya 

      11 months ago

      It is shocking that it continues bc you would think the credit cards and Apple would want to prevent it.

    • profile image

      SP 

      11 months ago

      Incredibly, this scam is still going on. I was just billed $100 over 3 separate charges to the exact same "company" including this false phone number.

      1) How is it possible that Visa/MC/others do not have this blocked?

      2) I caught this while it was still "pending" on my card, but for some reason it was still cleared and now I must wait for a credit. WHAT?!

    • perrya profile imageAUTHOR

      perrya 

      12 months ago

      The only thing one can do, as I did, is to cancel credit cards or accounts where the funds are sent from.

    • profile image

      Rick Gerlock 

      12 months ago

      I have no idea how this can still be going on. Mine was hit for 99.99 11 times in 2 months and I had to fight to get charges reversed. BofA is clearly aware of this as is apple. How in the world is this entity's merchant account still active with what must be 1000s of charge backs due to it being a complete scam?

    • profile image

      Yoan Heredia 

      12 months ago

      Please I am being charged a balance on my debit card and I have never opened an account. Help me remove that please. Thank you.

    • profile image

      Ryan Jefferson 

      12 months ago

      Yeah...I have had the same problem but for 14.99/mo for a stupid recording device...thanks..I will contact them now. Cheers

    • profile image

      divegirl1215 

      12 months ago

      I just made a huge fool of myself. I had four of these charges, recurring monthly for $5.39. I called my bank, they said to call the number on the charge. I called and reached a disconnected number so I thought for sure I was being charged fraudulently. Called Apple, spoke with a rep who said that it was my Pandora subscription. DOH! She showed me how to view and cancel the subscription but wow I feel embarrassed. Check your subscriptions before you call!

    • profile image

      steward 

      13 months ago

      Same happen to me. Three charges from ""APL ITUNES.COM COM BILL 866 712-7753 CA" Each charge for $1.40. On charge on the 14th and two charges on the 17th. When I saw them, I checked with my family members and none of them know of the charges nor did either us ITunes. So, it's really weird that Itunes would let such criminals get away with using their name to conduct criminal activity without using their security to work with secret service to identify these crooks. It wouldn't be to hard you would think.

    • perrya profile imageAUTHOR

      perrya 

      13 months ago

      All one can do is cancel their card or account when detected.

    • profile image

      Sam 

      13 months ago

      This happen to me first time it was $12.83 than 53.49. I called my bank they gave me my money back. Looked at my credit card statement today it was changed again. My daughter has a card credit it was charged $ 149.64. I don't know how they got my number. Because its says that they manually put the numbers in.

    • perrya profile imageAUTHOR

      perrya 

      13 months ago

      It is surprising that Apple has not done anything about it.

    • profile image

      Jade 

      13 months ago

      I just like everyone else here have been charged many times from $0.99 to above $9.99 every two days for none other iTunes! At first I just brushed it off, thinking that my son charged a few iTunes items to my card. "No big deal, right!" it's just 2.00 dollars!" But then I started to noticed that the dollar amount and frequency had increased so I asked my son about it and he informed me I haven't ordered anything from iTunes, I don't even have an account with iTunes, mom! Boy was I surprised to learn this. So I set down and went over my bank account charges and to my surprise over a 7 week period my account had been charged more then $200 dollars in random iTunes charges all from the same number 877-712-7753,CA. And that was just for 7 weeks of research I have not checked further back as of yet but I will. I called my bank right away and changed all of my accounts information and as well as all my cards too. I'm outranged!! I'm not sure as to how long this has been going on and I will not know until I go thru all of my bank information.Truly unbelievable. Just image how much money this individual has made off all of us. Why hasn't this individual been STOPPED and charged with FRAUD! That's my question. Everyone has been notified but nothing is getting done to bring this individual to justices. The banks simply refund your money, change your information and everyone goes on like nothing has happened, they need to be stopped and the book needsvto be thrown at them and never be allowed to see the light of day again, period! One would think that Apple would be all over this like white on rice because this persons are ruining Apple's good name but nothing from Apple. I hope they catch the person responisible real soon.

    • profile image

      Stan 

      14 months ago

      My experiance with this phone number was for a legitimate charge for a sports app. You can go through your Apple ID and view your purchase history too see who and what the purchase was for

    • perrya profile imageAUTHOR

      perrya 

      14 months ago

      No, just close your bank account and reopen a new one

    • profile image

      Lorre Hopkins 

      14 months ago

      I have been having this debit every two weeks for months. Do you know how they access our bank accounts?

    • perrya profile imageAUTHOR

      perrya 

      14 months ago

      Looks like they are testing to see if you notice it.

    • profile image

      TU LE 

      14 months ago

      I never used apple, but morning when i wake up i saw my bank -25 usd i log in i see APL*ITUNES.COM/BILL 866-712-7753 CA charge 25

    • profile image

      bj 

      16 months ago

      This number is scam and fraud they did something to me but my bank was very very careful and smart they detected him quickly.

    • perrya profile imageAUTHOR

      perrya 

      20 months ago

      Sorry to hear this, little can be done.

    • profile image

      Qrtknee 

      21 months ago

      I was charge $35.99 and it said it was for merchandise at a record store. I did not make this purchase and don’t know how this happened. When you call the number provided you just get a recording from apples itunes.

    • perrya profile imageAUTHOR

      perrya 

      2 years ago

      That is great!

    • profile image

      Amy 

      2 years ago

      I was charged $9.99 on my Discover card, but I saw it quick enough and Discover sends me alerts to my email. I have canceled that card and had another one issued with a different number. They also refunded my money.

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