Lionbridge Review: Why I Am Glad I Failed as an Internet Assessor

Updated on September 26, 2017

Lionbridge Profile

Lionbridge Technologies was founded in 1996, and defines itself as a leading provider of globalisation solutions. The headquarters are in Waltham, MA, United States.

Services offered include:

  • Global testing

  • onDemand translation

  • Content development

  • Software localisation

  • Interpreter services

In its 2014 Annual Report Lionbridge stated that it has a database of more than 100,000 independent workers in 100+ countries providing crowdsourcing services including translation, online marketing, global content management, and testing solutions.

Lionbridge reported a total revenue of $490.6 million in 2014. Main clients that year were Microsoft (21% of revenue) and Google (12%). Lionbridge generated approximately $20.5 million in cash flow from operations during 2014.

Lionbridge is a publicly listed company trading on the Nasdaq Global Market under the symbol “LIOX”.

Marketing Challenges

In its promotional video Lionbridge explains how they can help clients overcome their marketing challenges. Screenshot from promo video
In its promotional video Lionbridge explains how they can help clients overcome their marketing challenges. Screenshot from promo video | Source

An Update

I wrote this article in 2015 after attempting the selection test with Lionbridge once. This is the account of my failed attempt and I hope you find it useful. Please note that I never worked with Lionbridge because I decided not to try the test again. However, there are quite a few things I learned in the process and that's why I decided to share my experience.

Online Jobs and the Internet Assessor Role

Lionbridge will make different types of online jobs available for crowdsourcing. You need to check the website for available vacancies in your region (jobs are location-dependent).

Lionbridge will make vacancies available from time to time depending on client demand. One of the most popular roles advertised is that of Internet Assessor.

The reason why I joined Lionbridge was to get some more freelance writing work. As there were no other opportunities available but an Internet Assessor vacancy, I applied for it.

Social Media Channels

Screenshot from Lionbridge promo video
Screenshot from Lionbridge promo video

The Application Process

Considering this company has been operating for 20 years I had expected a sleeker recruitment process and user interface. The workers database is hosted on a SAP platform: it looks dated and could do with a bit of sprucing up. Aesthetic considerations aside, creating a profile is like uploading your CV on a traditional job search engine site: you need to list your qualifications, past experience, skills and upload your updated CV.

Lead time to review applications is two weeks.

A few days after submitting your application you receive an email with your confirmed hourly rate (company confidential) and documents you need to digitally sign to agree to start contract work.

You need to sign a non disclosure agreement – the company will take action against you if you leak information.

You then need to wait another 8-10 days to receive the information about the exam you need to pass to become an assessor.


Screenshot from email reply
Screenshot from email reply

The Exam and Why I Failed

All information about the exam is company confidential. There are three exams you need to pass, one of which is a multiple choice questionnaire based on the exam guidelines you are given beforehand (at the time of writing, the guidelines were 157 pages long and the recommendation is for you to set aside a few hours to study them in detail).

I started reading the guidelines and had to stop half way through. I was having doubts on whether this type of role suited me – detail work is not my forte. Against better wisdom, I attempted the multiple choice questionnaire (open book) testing you on your knowledge of the guidelines. I obviously failed, but I wanted to fail as I realised that being an assessor would bore me to tears.

However, I am sure other people would find the role quite fascinating as it gives you an excellent insight on how good websites are supposed to provide information and meet users' needs.

The Black Market for Exam Papers

While researching information for this article I found out that there is a black market for exam papers results. While I did not look into this further, I saw websites gathering email addresses with the view to email documents to candidates at a price to help them pass the selection process.

Pros and Cons


  • flexible work
  • working between 10 and 20 hours a week


  • first payment after 60 days
  • low to medium hourly rate of pay
  • some jobs can be tedious so you need a lot of discipline and self-motivation
  • workers in internet forums said that response by email from the support team and team leaders is slow

The Verdict

I will make a more informed assessment once I try applying for other roles (if I feel inclined to, as the application process is too time consuming in my view). Having looked at ratings of the company in the public domain, it seems that there is a 50/50 split between happy and disgruntled workers.

2016 UPDATE: no other roles became available - no writing jobs, no translation jobs, just mechanical jobs paying pennies/cents.

I'm happy to hear about your experiences so feel free to add your comment.

Please also check my other articles on working from home: Clickworker review and Unbabel review.

Lionbridge Poll

Have you ever worked with Lionbridge?

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    • profile image

      Abc 13 days ago

      I received this below email, its true or fake?


      My name is Laura and I work with the Lionbridge Recruitment team. Thank you for your recent interest for the English Personalised Internet Assessor in Pakistan role.

      In order to process your application to the next stage, we will require you to apply for this role through our online application system using your desktop PC/Laptop. Please note if you do not submit your details through our online application system we cannot process your application further. This should take 10 minutes and when you are finished I will quickly review your application and be in touch.

      To complete your application copy and paste this link into your browser:

      You will need to use a desktop PC and apply using either Internet Explorer or Firefox when doing this. You will then be required to work through the below 9 tabs. To ensure your application is processed quickly we have some information below on what is required in each tab to guide you quickly through the application process.

      Personal Details

      Please insert your first and last name in this tab.


      Enter the email and telephone number that you are applying with. You must enter your full permanent residential address including post/zip code. If you are unable to select your country from the dropdown menu check you are using Internet Explorer or Firefox as these work best with our application system. We are unable to accept a PO Box as a form of address.

      Work Experience

      Ensure that all your experience for the last 5 years is entered. You must also include any periods of unemployment/travelling/job-searching etc. that you have had in the last 5 years also. Failure to do so will delay your application being fully processed.


      Please enter any education background you may have.


      Enter any qualifications you may have. If you do not have any qualifications continue on, this is not always mandatory.


      Attach a copy of your up to date CV/Resume in English.

      Data Overview

      This tab allows you review the information you have entered so far.

      Pre-Screening Questionnaire

      You are required to answer a Pre-Screening Questionnaire. Please ensure that you take your time to read and complete the Questionnaire thoroughly and carefully.


      Your application will only be fully submitted with you click on the Submit button/tab. Only when your application is successfully submitted will you receive a confirmation email informing you that “Your application was sent successfully”.

      Personal Details

      I look forward to reviewing your application!

      Kind regards,

    • paolaenergya profile image

      Paola Bassanese 4 weeks ago from London

      @charm143 Thank you for your comment, I am delighted to hear you are having a good experience with the website. Happy holidays, Paola

    • profile image

      Charm143 4 weeks ago

      I understand you have to title this blog post in a way that captures the reader, but it is a bit misleading.

      I've been working for this company for 3 years and I enjoy it very much. The pay is far from "low" (this part time job alone pays for my house and at least 2 other bills). And you don't have to wait 60 days for initial payment, actually, within the last year, pay has changed to bi-weekly instead of once/month.

      The test is challenging but not impossible. You have about a week to take it and more than enough study material. You just have to take your time the first day or 2 and READ, also, it's "open-book" and isn't timed, refer back to the material for each question if you have to. Once you pass the exam you can begin working and getting paid.

      You receive feedback every single month and live training, there is no reason why anyone can't succeed. It's a great opportunity for a stay-at-home mom, college student, or anyone looking for a second source of income.

      **Editing to say that I just noticed you are in London, I'm not sure how much of a pay difference there is, I am in the US.

    • paolaenergya profile image

      Paola Bassanese 2 months ago from London

      Hi Kay, thank you for your insightful comment and for sharing your experience.

    • profile image

      Kay 2 months ago

      There's a few things I would like to say about this article.

      First, I do have to agree with the people saying that you really have to right to bash a job that you didn't get. I do think this is a bit silly.

      Second, I'm not too sure where you're getting "60 days before the first paycheck". You get paid on time, period. The only reason you will not be paid on time is if you are caught lying about your hours, and in that case, your pay will be temporarily suspended.

      Finally, this job is NOT a scam, as many people are saying. You do the work, you get paid. That's not a scam. They do have a tendency to fire people with little to no warning, but they do give feedback to the people who put forth effort. They've came to me twice in the time that I've work there (over a year) and said "hey, you need to pick up the pace" or "hey, you need to quit moving so fast and take your time to ensure quality". But are they making you work and then not paying you? No.

      Some insight from an employee:

      This really isn't a bad job. As long as you do the work correctly and you don't lie about your hours, you're going to keep the job. The only flaw I see is the communication with management; they are slow to reply to emails (generally takes 3-7 days), and they never have anyone answering the phones. If you do get a hold of someone, you'll just be told to email them. The application process is a bit lengthy; from the day I put in my application to the day I got my email saying I passed my qualification exams and I was good to start, it took about a month. However, through this job, you get to work when you choose (as long as you work at least 10 hours a week) and you're making a good amount over minimum wage. If you came across this article while making your decision to apply, PLEASE don't let the article and some of the comments turn you away.

    • paolaenergya profile image

      Paola Bassanese 3 months ago from London

      @Clarissa Sorry to hear that, I can understand this must be very frustrating. I hope you get some paid tasks very soon!

    • profile image

      Clarissa 3 months ago

      I signed up for part time and was happy to have a part time job from home. Unfortunately I have been spending days and days with a huge amount of hours in doing an evaluation test that never ends and does not look like to end ever. I feel cheated, I thought I would have received paid tasks and not one week test

    • paolaenergya profile image

      Paola Bassanese 3 months ago from London

      @jennifer Thank you for your comment. I hope you get the Ads Assessor job, fingers crossed!

    • profile image

      Jennifer 3 months ago

      I currently work with Lionbridge and I am getting so frustrated with everyone. I am a mobile search reviewer but I want to apply for the Ads Assessor because it is a better paying role and no one can tell me how. All I keep getting is some positions can't work on more than one project at a time, but that's not what I am trying to do!

    • paolaenergya profile image

      Paola Bassanese 4 months ago from London

      Thank you for sharing your experience!

    • profile image

      Callie Parker 4 months ago

      I have been working for Lionbridge since January 2017 and it's an excellent company. I started as a contracted employee, and I am now fully employed with benefits and a 401k. I am slated to make Senior Rater soon, with a substantial pay raise. Bottom line.. Where else can you make $14 an hour, call the shots and work when you want and where you want?

    • profile image

      Author is SPOT on. 5 months ago

      The author of this article is right on. The application process is not the best. I have currently been given 7 days to read through a manual and take a three part test. As I am reading through the manual I am not even certain I like this kind of work. This is just an opinion based article and I found it helpful.

    • profile image

      Daniel 6 months ago

      I'm taking the test tomorrow, but this article is wacky. You didn't even pass, but yet feel the need to make yourself feel better about it. I think the best type of job for you is just talking about stuff, like this. Leave the real work to those that can.

    • profile image

      Jon Styer 6 months ago

      I've been working for Lionbridge for almost 5 years, now as a senior rater. Best part time job ever. Work whenever you feel like it, for however long you want, anywhere there is internet access. With the extra $100k I've made over the last 5 years I can definitely say my life has been much improved by the whole experience!

    • paolaenergya profile image

      Paola Bassanese 6 months ago from London

      @daffodil Thank you for your comment, I am so glad you are enjoying the work. When I wrote this article I only attempted the test once and decided not to try again but I am so happy that it worked out for you!

    • paolaenergya profile image

      Paola Bassanese 6 months ago from London

      @melisa: Good point! Thank you for your comment, at the time of writing I focused simply on sharing my experience in doing the test and didn't think beyond that. I can do some more research and write about websites for freelancers/working from home. Please bear with me!

    • profile image

      Daffodil 6 months ago

      I like this job, I am between exiting to work on this....will update late

    • profile image

      Melisa 6 months ago

      Hello Paola,

      Thanks for the article. Howeever, I would have like example of other works we can do. I was about to apply with them than I won't.

    • paolaenergya profile image

      Paola Bassanese 7 months ago from London

      @monstah Glad to hear you are having a positive experience! Thank you for sharing it with us

    • profile image

      Monstah 7 months ago

      I actually just started working for Lionbridge 3 weeks ago. It took a month to hear back after applying but once I did, I was working roughly 3 weeks later. I work as an Ads Assessor and I actually love the work SO FAR. The pay is about 30% higher than minimum wage around here and so far there has been more than enough work available to get the 10-20 hours. The work is simple, but at the same time involves a lot of critical thinking and is very face paced. This isn't one of those search engine evaluator jobs you can milk for hours. Again, I'm only a few weeks in, but so far I think this might be the only job I ever had that I didn't hate. I have three kids and being able to earn money to support them without leaving the house is pretty sweet. They make us pay our own taxes, which sucks for a lot of people, but the EITC will still take care of all that for poor people with kids like myself. The only thing I don't like is the fact that one day I'll probably get fired or the program will end. I can't find much information about the ads program I'm in online, so maybe the other jobs sucks and have different standards/low task availability, but the ad rating program is muchmuchmuch better than working at a fastfood joint or grocery store.

    • paolaenergya profile image

      Paola Bassanese 9 months ago from London

      Reply to Ninyano: if putting people down makes you feel better about yourself, that's your prerogative.

      The comments on here so far have simply expressed different viewpoints from different types of experiences, either positive or negative. It's a shame that constructive criticism is a dying art. You are not really contributing anything of value with your insights into what you presume is a lack of my abilities and intelligence. But hey it's a free world. Thank you anyway for reading the article and taking the time for commenting. The more comments, the better my article will rank on Google.

    • profile image

      Ninyano 9 months ago

      Just because you don't have the ability either to apply written instructions or the ability to apply those instructions without assistance, doesn't give you the ability to evaluate the position. That's ok also. The world needs people to pick weeds and people to use templates who say they have a website. Although, the former may be also beyond your ability.

    • paolaenergya profile image

      Paola Bassanese 10 months ago from London

      Hi, thank you for your comments Natasha and Melissa. Yes, I admit I ended up not working for Lionbridge but I also believe that self-awareness is very useful in life, therefore if you that you won't be enjoying a specific type of job, why endure the suffering?

      I agree, the selection process is too lengthy and not enough explanation is given for rejections and for quality control. If you have to study a book before applying for a job, you might as well join the civil service or other well-paid role.

      I can also understand that Lionbridge wants to screen out low quality employees/collaborators, therefore if you want to work for them you have to jump through some hoops. While it makes business sense, for a freelancer the return on investment is laughable and you make more money doing a cleaning job.

      In conclusion: thank you for reading the article and for commenting, the conversations have been very interesting here and I appreciate it.


    • profile image

      Natasha 10 months ago

      I have just started working for Lionbridge as a rater. I find the work extremely time consuming. I am not able to fulfill even to 10 hours per week requirement, since each for which the estimated time provided is 10 minutes actually takes somewhere around 30 mins to research etc. I tried to speed up my work however that affected the quality and my account was put under review.

      And very often there are no tasks as well. Also I have not yet received any payment for the past month. I am hoping that it gets better for me as I need this work.

    • profile image

      Melissa DelBeato 10 months ago

      I applied for this company and the people that say your "opinion" is wrong are also entitled to their opinion. I, however, must disagree with them. I, too, thought the application process was much too tedious. I also grade SAT essays and had to do training and testing for the company I do that with but I was paid for training and at a much better rate than Lion Bridge was willing to pay. I made it all the way to round 3 of the testing and then they sent me my rejection e-mail. I am a bit astonished that they say you don't really need to have any particular skill yet they make you take these tests that are quite hard. Yes, the study materials are 147 pages long. That was another deterrent but I did give it my all. I wish I would have passed because it would have been a nice extra income, however, I also believe that I would have been bored to tears. Opinions cannot be wrong or nonsensical, they are opinions and even though the author hasn't actually worked for them, she was mainly commenting on the application process.

    • profile image

      Julia 12 months ago

      I was set up for the exam when I received this yesterday:

      Unfortunately we were unable to enter you into our Online Exam.

      According to our checks it appears that you have the same IP Address as another

      person in our system.

      Can you please explain why this has occurred?

      Thank you.

      Kind Regards,

      Your Lionbridge Recruiting Team

      I replied:

      To whom it may concern,

      I am not sure why this has occurred my only explanation is that I was trying to study the exam material via my smartphone you have on file. I was having my husband bring me my laptop in a few hours so I can obtain the materials and study. I really hope that this could be reconsidered. I am the only person that touches my phone and my laptop.

      Thank you so much for the consideration,


      I have not heard back from them and it is so unfortunate!

    • profile image

      rasaleh 13 months ago

      Any question bank for Test (online)

    • paolaenergya profile image

      Paola Bassanese 13 months ago from London

      Hi, thank you for your comments. Please make sure you read information about Lionbridge from several sources as my article is an opinion piece about my frustrating experience. I appreciate that thousands of people have had positive experiences with the company and I am genuinely happy for them.

      Have a look at online reviews from several websites - some reviews may have been sponsored while others will be genuine reviews.

      The best thing I can suggest is to try working for different companies and see which one you like best, but of course this will be time-consuming. But hey, then you can write a Hub about it like I did!

      Best of luck and, as we are approaching Christmas, Merry Christmas everybody! Thank you for stopping by.

    • profile image

      Amna 13 months ago

      I am looking to work for this company but now confused after reading comments. Not sure

    • profile image

      Andie 14 months ago

      Well, I got to this page looking for some information about the internet assessor position to see whether to apply or not since I have been informed Lionbridge is hiring in my country right now. I just submitted my application, since I dont consider 20 hours a week a non flexible job. Anyway, I just havent heard about the payment and I guess I will not be informed until they decide if I got the job! Thanx for the reviews :)

    • paolaenergya profile image

      Paola Bassanese 14 months ago from London

      Hi everybody, apologies for taking so long to check your comments - some interesting insights! I can see that some of you really love the company and some had a less satisfactory experience. I guess that workload may vary according to each country, so for example in the UK you may have less projects and therefore less opportunities to earn compared to the US. When I wrote this article I simply wanted to share my experience with you and decided that this type of project work is not for me but I am delighted that some of you are making a good living out of it.

      All the best,


    • profile image

      David Woods 14 months ago

      I worked for LeapForce, another company that does search engine testing, as a part-time work-from-home evaluator. I presume that employment pros and cons between the two companies is similar. Here are the things about working for LeapForce that really irked me:

      • Long pay cycle: it would up to 60 days from the day you worked until the day you finally saw a paycheck.

      • Constant nagging about my speed: I took my job seriously and tried as hard as I could to be accurate yet work quickly. But no matter how hard I worked, every time I completed a session, I would get a nasty-gram telling me that my productivity rate was not acceptable. And added to that:

      • Many of the required tasks, such as peer collaboration, invoicing, personal development, and other details, had to be done OFF THE CLOCK, and some of these tasks were quite time-consuming.

      • Available work was unsteady and unpredictable: Many times, I would block off a few hours, but found there was no available work. I emailed the support line asking if there was any way to predict work availability, but I did not get a reply. And finally:

      • Other than technical questions about the search evaluation process, they would never reply to my messages and general questions.

    • profile image

      shawndavis4 15 months ago

      I've been a search evaluator with Lionbridge for more than two years now. It's definitely not a job for everyone. It takes motivation and discipline to work unsupervised from home. Lionbridge provides all training material and holds several webinars each month. Those who put the time into learning will definitely do well.

      I found the hardest part was studying the training material in order to pass the exams. The concepts are kind of strange at first and there is so much to absorb. The exams aren't hard to pass and it's open book. It took about a month from the time I applied until I was officially working as a search evaluator.

      Most crowd-sourcing jobs actually pay pennies per hour. But Lionbridge pays significantly better. Each month I am able to pay my bills and even help out my elderly parents with some of their's too. The job pays well for those who do the work.

      Anyone considering a crowd-source job should definitely apply to Lionbridge first. If you are chosen to proceed with the hiring process, take your time to study the training material. Once you pass the exams, attend all training webinars and study the training material as it is updated. Do all this and you will do well.

    • profile image

      Amelia 15 months ago

      An opinion cannot be "non-valid". Its an OPINION.

    • profile image

      Shanna 16 months ago

      I worked for Lionbridge for about 8 months (July 2015 - March 2016). The hiring process was extremely simple and quick. The training was self paced - it took me a few hours over a 2 day period. I don't recall there being 157 pages or an actual exam - the protocol may have changed between the time I started and you applied. I'm a teacher full time so the work was great during the summer when I was home. Once the school year started I was obviously working evenings during the week and weekends to complete my 20 hours. The pay was great for taking care of all of the extras that come along in life - especially with 2 children. Everything was going great until November when the work began to dry up - task shortages became all too common. There may have been more tasks available during the weekdays but of course with me teaching full time I wasn't able to log on until the evenings. Eventually I received an email from Lionbridge in early March stating that US markets for internet assessors were ending although someone whom I had referred to Lionbridge was hired at almost the same time as I was being fired. Just as quickly I was hired I was released. I had only received feedback regarding my performance in the very beginning once I had finished training so I don't know if I wasn't meeting their expectations or whatever. It served its purpose while it lasted - I guess I wasn't really too upset considering it was only a part time job to supplement my real income. I don't know that I could have enough faith in the way Lionbridge operates to ever depend on it as my primary source of employment.

    • paolaenergya profile image

      Paola Bassanese 17 months ago from London

      Thanks to all of you who commented. I am genuinely happy for you making a good living from this website and wish you all the best.

    • profile image

      Ben 17 months ago

      I've been an internet assessor for like two years now. The work isn't exciting, but it's steady and pays well for the effort required. The tests require studying but if you went to college or even a competitive they're really not crazy-hard.

    • profile image

      Melissa 17 months ago

      This article/review is pointless. You have not worked for them, so you don't even know what the real job looks like. It is not a mechanical job, we must develop a criteria based on the guidelines and apply it in different scenarios. Is very challenging because most of the times we use our best judgment. The tasks are very unpredictable and surprising. And it is totally false to say that we can't apply our criteria and opinion, they do ask our comments and suggestions. The complains about the exam are just nonsensical is like "Hmmm...they are requiring me to have skills, it's so unfair." "Read the guides, how boring" Of course you have to study is not a "privilege" to be chosen: It is an earning for working hard. It sounds that you gave up before making the effort. How can you even say is not worth the time invested? you barely studied one guide and failed the exam. So maybe it is not an adequate job for your personal needs, but that is hardly their fault. I can only say it is a wonderful job, I has supported me during my college years. At first I messed up every month but I improved with their training. I made pretty good money to start my business. Yes, the tasks can be tedious and you have to WORK, but it's great because of the flexible hours and reliable payment. So Thanks Lionbridge for this 6 years!

    • profile image

      Lisa 18 months ago

      I absolutely love my job at Lionbridge as an internet assessor!

    • profile image

      Cristian 18 months ago

      Hi paolaenegya, I find your review a non valid opinion since you did not even pass the exam. I work for Lionbridge as an evaluator and it´s fine for me, allows me to pay several bills and gives me time to spend with my two little kids. I admit the exam was tough, understanding they need you to follow specific rules and guidelines, no discussion about that. They do not want you to give your personal opinion. It´s not a mechanical work since you need to rate some search results and evaluate them according to the guidelines, using different criteria. The work is very flexible, you do not need to "allocate several hours", in fact you have a limit of work, 20 hours max per week and 10 min, sometimes you are allowed to do 30 hours. For all the people that are looking for a home based job, extra cash, this "mundane search results checking" job seems to be fine. And some words for Gia: may be for you that test was a waste of time. depends on your needs. A test is a test, something usually boring, no one likes tests, but if its a vehicle to something ahead, in this case for having extra money, so lets welcome the test.

    • paolaenergya profile image

      Paola Bassanese 20 months ago from London

      I totally agree with you - they make it sound like it's such a huge privilege even to take the test, as if you were training to become an astronaut. You need to have a very specific type of personality to perform these tests: you shouldn't apply your own judgement or common sense because you need to memorise all the rules and apply them mechanically. I am sure a computer should be doing those tasks (which I am sure they already do 80% of the time). What I also don't understand is the pay structure: it's not worth spending time on doing these tasks for a freelancer, and not even as a student as you must allocate several hours without a break to click through pages. That time is better spent elsewhere. I only wanted to take on more writing work but it turns out available projects are mundane search results checking.

    • profile image

      Gia 20 months ago

      That test is a huge waste of time. The technical support take a whole day to respond to an email. I don't advise anyone to waste their time.