My Ridesharing Experience and How Lyft Fired Me Due to False Accusations
What Is It Like Driving for Lyft?
When I first got hired by Lyft, I had my reservations. Would I be safe? Would I get a decent amount of work? Would the pay make the job worth it? Was being a female putting me at a disadvantage safety wise?
All of these thoughts rushed through my brain, but at the end of the day, we all have bills that need to be paid so I sucked it up and gave it a go.
Turned out I LOVED driving for Lyft. As someone is more of an introvert, it helped me get outside, meet new people, strike up conversation, and ultimately it ended up improving my overall self-esteem.
I would wake up at six in the morning, catch the morning rush, wait that out, take a power nap and then hop back in my car for the afternoon rush. There was nothing I disliked about my job. I got to be my own boss, make my own hours, know how much money I was making to ensure my bills were covered... it was glorious.
That is, until they deactivated my account...
We Regret to Inform You That Your Account Has Been Deactivated
Reasons for Deactivation According to Lyft's Policy
Getting deactivated as a Lyft driver is the worst. It usually happens without warning, and many times you have no idea why it happened. Worse, Lyft rarely gives you an explanation of why you were deactivated. One minute you’re able to sign into the app and give rides, and the next minute you see the dreaded “Your account has been deactivated” message.
According to the agreement you enter with Lyft, when you become a driver, there are 18 different ways your account can become deactivated. Here are those situations:
- Outdated documents
- Vehicle is too old
- Transporting a minor
- Breaking a law while driving
- Driving under the influence
- Allowing passengers to engage in drugs or alcohol during a ride
- Refusal to transport a service animal
- Sexual harassment of a passenger
- Texting while driving
- Low driver rating
- Giving free rides
- Passenger complaints
- Changes to your criminal record or driving record
- Falsifying documents
- Carrying a weapon on the job
- Smoking on the job
- Bringing a friend or family member along for the ride
If you think I may be blowing this out of proportion, I assure you I am not. This has even happened to RideShareGuy.com senior contributor Jay Cradeur who has 25,000+ rides and a 4.9 star rating—so if it can happen to him, it can happen to anyone.
Given the High Numbers of Deactivated Drivers, Is Lyft Even Worth the Work?
My Unexpected and Unwarranted Dismissal From Lyft's Rideshare Program
As I mentioned earlier, Lyft provides you weekly with all of the feedback provided by passengers—the good, the bad, and the ugly. I'm not going to pretend I never got a criticism or two, but I can say that NEVER did I get a complaint regarding unsafe driving.
Because of this, you can imagine my surprise when I wake up one day to start working and see an email from Lyft saying my account was deactivated due to unsafe driving.
What unsafe driving?
Not one person had ever reported my driving to be unsafe. Not once had Lyft warned me about possibly being banned from their rideshare program.
What a slap in the face.
At first, I assumed it was a mistake. I sent them a polite email asking for an explanation as I had never received negative feedback regarding my driving. They told me they couldn't go into detail.
Here I am, a 4.8 star driver with impeccable reviews, mysteriously banned from Lyft.
This led me to some digging. The more I searched, the more successful rideshare drivers I found who were let go without warning, without any knowledge of what they had done to deserve being let go from Lyft's program.
Some people believe it is Lyft's way of weeding out the drivers who make the most revenue through tips so it doesn't hurt their bottom line, others just believe Lyft couldn't care less about who drives for them as long as they have cars on the road.
Whatever the case, I know it wasn't my driving that got me fired from Lyft—so if not that, then what?
Have you ever used Lyft? What was your experience?
This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.
© 2020 Kathleen Odenthal