How to Get Your UpWork Profile Approved

Updated on September 29, 2017
Arleen Roja profile image

I work from home as a Lead CSR and I love my job. I love sharing stories hoping it will help or motivate other people.

Source

About UpWork

UpWork, formerly Elance-oDesk, is a global freelancing platform where businesses and independent professionals connect and collaborate remotely.

In 2015, Elance - oDesk was re-branded as UpWork. It is based in Mountain View and San Francisco, CA

UpWork has twelve million registered freelancers and five million registered clients. Three million jobs are posted annually, worth a total of $1 billion USD, making it the world's largest freelancer marketplace.

Source: https://en.wikipedia.org/wiki/Upwork

UpWork is a great help for people who wants a home-based job. Employers there are more responsive than at other freelance sites, one of the reasons why UpWork gets plenty of membership applications.

After signing up, UpWork will carefully review your profile to make sure that you don't have a previous account or multiple accounts. They will also check your skills to make sure that both you and the platform will earn.

Recently, I noticed a bunch of posts from new freelancers asking help with how to get their UpWork profile approved. I also had the same problem before and got the same rejection letter. Here's an example:

Letter from UpWork stating that the profile was not approved.
Letter from UpWork stating that the profile was not approved.

What to do?

  • Understand the letter

Sometimes, people just scan and fail to read the whole letter. The letter shows the reason why the account got declined and suggests ways to solve it.

Here are some highlights from the sample letter I attached above:

"There are already many freelancers with a similar skill set to yours and we cannot accept your registration."

"For example, at times our marketplace may have too many freelancers with similar skills competing for a small number of projects. To avoid the frustration that goes along with that, we must limit the number of new freelancers that can join our website."

The message is clear and people might've missed that part. They just want the Demand and Supply to stay in good shape. I'm not a pro when it comes to business management but it makes sense to keep the numbers balanced to avoid any possible problem for both the site and its users.

  • Fix your skill set

Based on the letter, "If you have more relevant skills or experience to add.. update and re-submit your profile and we'll take another look.."

It's all about your skills. Answering as many tests as you can, adding a payment method, or a great profile picture won't be the solution. Be honest when entering your skills. When thinking about your skills, it does not have to be "what else can I do?", you can also enter any tools or software that you've handled.

TIP: Check someone else's UpWork profile with the same expertise and use it as a guide. Observe their skills because you might be good at it too.

  • Take tests to verify your skills.

Just like what I mentioned above, answering as many tests as you can might not be the best solution. You need to take relevant exams only, those that are related to your skills. When you get a passing score, the skill related to that test will have a check ✔ mark. This will prove that you really possess that skill and Upwork may approve your profile.

I have a simple skills set but most of them are verified and I think that's the reason why I have an approved Upwork profile.
Below are the skills I added and the exam I took to have it verified:

  • Customer Service - Test: Customer Service Test (old) Top 30%.
  • Email Handling - Test: Email Etiquette Certification Top 20%.
  • Translation English Filipino - Test: English to Tagalog (Filipino) Translation Skills Test Top 20%
  • Translation Filipino English - Test: English to Tagalog (Filipino) Translation Skills Test Top 20%
  • Writing - Test: Online Article Writing and Blogging Test (U.S. Version) Top 30%

Browse on their Exam/Test lists if they have certain tests related to your skills. You may also attach any certification you have for your Technical skills.

Sample skills set that have verified skills.
Sample skills set that have verified skills.
  • Add Portfolio or Certificates

Add any certificates you have. If you've taken an English test before? or any Technical skills certification? Enter them on your profile to make it stronger. If you have sample screenshot of your previous work, attach them on your portfolio. If you have a blog page, add them on your portfolio too.

As for me, we are not allowed to show a screenshot of the tools we are using in BPO. However, I had some certification before for providing good Customer Service. I took a photo of those and added them on my portfolio.
I also recorded a short introduction via Vocaroo and added the saved link on my portfolio. I am offering Customer Service that may handle phone support. For me it is necessary to give them a hint on how I speak and what my accent is.

Keep in mind that your portfolio should be related to your skills as well.

  • Don't give up.

Don't check other platforms right away, that's not how a great freelancer acts. A great freelancer does research first prior to giving up.

The letter from UpWork provides links that could help. Check it and be patient in reading. If you want to be a freelancer, you need to be patient and open to new learning.

Every platform has its pros and cons. It's always up to us how willing we are to learn the site.

“If you don’t give up, you still have a chance. Giving up is the greatest failure.” – Jack Ma

Sample

Let me use my expertise as an example. Let's say you're a Customer Support, you can choose from these following skills:

  • Customer Support
  • Customer Service
  • CRM
  • Google Docs
  • Microsoft Office
  • Email Support
  • Email Handling
  • Chat Support
  • Phone Support
  • Phone Handling
  • Data Entry
  • Technical Support
  • Telemarketing
  • Cold Calling

You can include software/tools, apps or sites that you've handled. Examples are:

  • JIRA
  • HubSpot
  • Amazon
  • Slack
  • Sococo
  • Avaya
  • Xlite
  • Zoho

You can also include skills that you know outside the scope of your Title. Examples are:

  • Translation
  • Writing
  • Blogging
  • Painting
  • Graphic Design
  • Logo Design
  • Virtual Assistant
  • Lead Generation

There are a lot more. You need to assess yourself and determine your skills. You need to be honest with it all the time.

Do you have a different rejection Letter from UpWork?

If you have a different one, feel free to leave a comment here and state what the message or error is.
If you already worked on your skill set but still not getting the approval, you may also leave a comment here with your UpWork profile link so we can take a look and see what we could help.

Here's a video guide on how to build your UpWork profile

Questions & Answers

    © 2017 Arleen Roja

    Comments

    Submit a Comment

    • profile image

      Son 

      7 months ago

      I want to know up work recognised computer basic skill studies or certificates .

    • Arleen Roja profile imageAUTHOR

      Arleen Roja 

      13 months ago from Philippines

      @li mingming

      I'm sorry, I can't help you with that list but one thing is for sure, they have a large number of freelancers so that means lots of competitors on the platform.

      I hope the article will help you but if not, I recommend to join any Upwork group/forum on FB so you could post your questions. Posting your Upwork concerns/questions on the forum will get you more tips/hints, opinion, idea from different kind of professionals.

    • world70104 profile image

      li mingming 

      13 months ago from Dandong, China

      Dear Arleen!

      Very thanks your reply.

      I want to know Top list skill that they are not limiting freelancers.

      I want to test they.

      If you know, talk me please.

      Regards.

    • Arleen Roja profile imageAUTHOR

      Arleen Roja 

      13 months ago from Philippines

      Hi Li Mingming,

      Unfortunately, yes they are limiting freelancers if their skills are similar to many like Data Entry, Admin Support, etc. As indicated on the rejection letter, they wanted to make sure that their freelancer are capable of landing a job on their platform. To prove that you are skilled and can get a contract is to take relevant tests to verify the skills you've entered. Once you have 3 or more verified skills, contact their support team to check if they can review your profile. Please take note that you can still get a chance to work and find a client on other platform. Wish you all the best!

    • world70104 profile image

      li mingming 

      13 months ago from Dandong, China

      How are you?

      I can't believe your Report.

      Sorry.

      But i tried to accept in upwork for 10 days, failed.

      Although i sent the message in help - center, it is same reply as robot.

      I think the upwork limit new freelancer.

      If you believe, can you help me?

      I will follow you.

      Look forward to hear from you

      Thanks very much.

    • Arleen Roja profile imageAUTHOR

      Arleen Roja 

      16 months ago from Philippines

      Thanks again @John! I appreciate it!

    • faith-hope-love profile image

      John Ward 

      16 months ago from Richmond, British Columbia, Canada.

      From what I read of Upwork in this tip section, it, seems to be, a Venue to offer just one view of or on any subject and so would encourage one "Blinkered" narrow view. But, I, will not make a judgement till I can at least look it over. Always remember that an expert is a "Spurt" under pressure. hey may sound tops but offer no new Ideas or knowledge on a subject.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, toughnickel.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://toughnickel.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)